Mercedes-Benz CLA-Class Complaints

490 consumer complaints on file.

#11443577December 13, 2021
ENGINE, UNKNOWN OR OTHER
I noticed for the last several weeks my car sometimes hesitates when I start the engine. I hadn't looked into it and wasn't sure what it could be because I changed my battery less than 2 years ago. I hoped it was a fluke or do to the increasing cold weather. Also the car occasionally shudders and hesitates when I increase and decrease speed and one or two the radio shut off on it's own. This morning, the automatic windshield wipers came on even though it was not raining and my windshield was not wet. This lasted for a few minutes before it stopped on it own. Then I drove about a mile and was at a stop light. When I eventually tried to accelerate, I wasn't able to and it was then that I noticed my car had slipped to neutral on it's own. I was on a busy road when this happened. The car also restarted on its own and I was able to shift to drive and continue driving. Thinking this was a fluke or perhaps a battery issue, I continued to drive for a few more minutes and again I found myself at a stop light and again, the car slipped into neutral. I quickly put my emergency lights on and restarted the car. The radio came but on, but I noticed the A/C did not come back on. I didn't bother turning it back on. I was able to drive 23 miles to my destination with no other incident. The majority of the 23 mile drive, after the car had stopped 2 times, was highway driving, so I did not need to stop much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441353November 22, 2021
STRUCTURE:BODY
I was driving on the highway and the front panel in between the windshield and the sunroof detached from the car and went flying. Luckily there was no one driving behind me at the time. It was previously repaired in December of 2018. I did some research and saw that my make and model car had a recall issued for this type of incident if you had ever had this part repaired stating that it was done improperly. See: NHTSA CAMPAIGN ID: 21V197000 RECALL DATE: 2021-03-22 For some reason, my VIN is not included in the recall. I'm not sure why not since this exact incident happened to me. I contacted Mercedes-Benz USA and they are not helping and would not tell me why my car is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439345November 4, 2021
UNKNOWN OR OTHER
My radio completely turned off & the whole colonization system is shut down. I cannot control anything like changing the time or lights in my car & I have no working screen. The screen is completely black & nothing turns on or works. It randomly turned off one day & hasn’t come back on. I took it to the dealership & they want me to pay $2,500 to get it fixed. I did not cause this issue, the car itself caused this. I do not think I should have to pay for something I did not cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438479October 28, 2021
STRUCTURE:BODY
Front panel deteriorate, delamination of surface over the entirety of the piece.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438246October 26, 2021
STRUCTURE:BODY, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
Incident on 10/18/21, while coasting into a parking space, my car suddenly accelerated and smashed into a concrete wall. Damage was extensive and car was determined a loss. Service was maintained throughout ownership. There was no warning, no lights, messages, no ABS brakes. Airbag did not deploy. Extensive seatbelt bruising. I'm upset car was a loss but I would never feel safe driving it. It was as if someone else had taken over control and I was powerless to alter the situation.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11438063October 25, 2021
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz AMG CLA35. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted and advised that the remedy was an over-the-air remedy. The manufacturer was made aware of the issue and advised the contact to call NHTSA to file a complaint as they did not have a date of when the remedy would be available. The vehicle had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437767October 22, 2021
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact's boyfriend owns a 2020 Mercedes-Benz CLA35. The contact's boyfriend received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part for the recall repair was unavailable. The dealer had been notified about the issue each month since the recall was released; however, each time the contact was informed that the part was not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436430October 12, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Regarding 2018 CLA 45 AMG: On 9-21-21, while I was driving approximately 45 MPH on a 4 lane road, suddenly the car completely shut down. A message simultaneously popped up that the car was disabled and instructed me to look up in manual. Immediately I turned right into the first driveway where the car came to a stop. I was able to restart car and drive home. At that point, the car's total mileage was 17,189. 10-7-21: Deeming the car unsafe to drive, I had the car towed to Mercedes-Benz of Raleigh for a pre-arranged appointment on 10-8-21with service advisor Christopher Moore. After the tech ran numerous tests, he found the ME control unit was faulty and replaced it at no charge. Since I drove it back home, I haven't driven it since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435871October 7, 2021
VEHICLE SPEED CONTROL
The contact owned a 2019 Mercedes Benz CLA250. The contact stated that while driving into the parking garage the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a brick wall and a parked vehicle. During the incident, the driver sustained head trauma and bruising of the limbs. The vehicle was destroyed and towed away. A police report was taken at the scene. The cause of the failure was not determined. The local dealer and manufacturer were both notified of the incident. The failure mileage was 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11433044September 15, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2018 Mercedes-Benz AMG CLA45. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432165September 8, 2021
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz CLA35. The contact had received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer along with Mercedes-Benz of Beverly Hills (9250 Beverly Blvd, Beverly Hills, CA 90210) were made aware of the recall on separate occasions but both dealers informed the contact that the recall was an over-the-air update. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431596September 3, 2021
SUSPENSION, STEERING
The contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving at various speeds, there was a ticking sound coming from the steering wheel. Additionally, there was a knocking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that the control arms were faulty and needed to be replaced. The control arms were replaced but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431303September 1, 2021
FUEL/PROPULSION SYSTEM
Inyector down after fueling gas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431296August 31, 2021
ENGINE
catalytic converter Got clogged up and car would loose power and not get enough air into engine and catalytic converter right next to the turbo under the heat shield would turn glowing red causing turbo to leak it’s fluids
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428288August 9, 2021
ENGINE
Without warning , the vehicle started to shake uncontrollably and was unable to reach a certain speed without the tremors. Very unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428442August 9, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
My collision assist keeps deactivating while driving. This causes my car to go into neutral. However there is not read of an issue with my vehicle per dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427684August 4, 2021
SERVICE BRAKES, STEERING
Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11427487August 2, 2021
UNKNOWN OR OTHER
Manufacturer has not fixed the outstanding software safety recall in a timely fashion. I have contacted them over 10 times and no one has any idea when the software update will be sent and there is no one they can escalate the issue to. I use the car for work, but I am not allowed to use a car with an outstanding safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425675July 20, 2021
STRUCTURE
The contact owns a 2014 Mercedes-Benz CLA250. The contact received notification of NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact stated while driving at an undisclosed speed the adhesion had deteriorated and separated from the front panel. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, the contact was informed that remedy was not yet available. The failure mileage was approximate 94,800. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425056July 16, 2021
STEERING
Hello, My 2017 CLA Mercedes was recalled April 1 2021. They said its a hole in the steering shaft and it can lead to noises and crash! Its been over 3 months and the manufacturer has not fixed my car. Everytime I call they don't have an update on when it's going to be fixed. I have my family who I drive around in this car and I'm worried the steering might cause harm to us. We need assistance in getting this resolved. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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