Mercedes-Benz C-Class Complaints (2020)

46 consumer complaints on file.

#11390106January 26, 2021
FUEL/PROPULSION SYSTEM
THE FUEL SMELL IS COMING FROM THE RUBBER FUEL, THEY ARE NOT COVER BY MY CPO- WARRANTY ( 3000 USD PAID PACKAGE). I FOUND OVER 100 FRIENDS ON FACEBOOK GROUP HAS THE SAME PROBLEMS. DEALLER REFUSE TO COVER. MY KID IS FELL BAD ABOUT THE SMELL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385957December 31, 2020
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
ON A NUMBER OF OCCASIONS, I HAVE RECEIVED AN AUDITABLE WARNING, AND A RED LIGHT ON THE DASH THAT DISAPPEARS AS QUICKLY AS IT HAPPENS. I CANNOT CONTRIBUTE ANY CAUSE FOR THE WARNING AND THERE ISN'T ANY RESIDUAL INFORMATION ABOUT THE SOURCE OF THE WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382939December 10, 2020
ENGINE
MY 2016 C300 (IN-LINE 4 TURBO, "PETROL" WITH 241HP) AT 55K MILES HAD 1ST CYLINDER CRACKED WHILE DRIVING ON HIGHWAY, AND MY CAR IS OUT OF WARRANTY. I TALKED TO MY DEALERSHIP AND THE CORPORATE SEPARATELY. THE DEALERSHIP WOULD COVER THE COST OF THE PARTS WHETHER THE ENGINE NEEDS REPLACEMENT OR NOT, AS I BOUGHT MY CAR THERE NEW AND HAVE BEEN USING THEM THROUGH PREPAID MAINTENANCE. I DECIDED TO FIX THE CAR AND PAY THEM PRE-ARRANGED LABOR. BUT HERE IS THE RESPONSE FROM THE CORPORATE: THANK YOU FOR YOUR EMAIL TO MERCEDES-BENZ USA, ALTHOUGH WE REGRET TO LEARN OF THE CIRCUMSTANCES THAT PROMPTED YOUR CONTACT. WHILE WE UNDERSTAND YOUR CONCERNS, ALL WARRANTY DETERMINATIONS ARE PROVIDED BY AN AUTHORIZED MERCEDES-BENZ DEALERSHIP UPON INSPECTION. IF THE WARRANTY HAS EXPIRED, THERE IS NO OBLIGATION ON PART OF THE MANUFACTURER, TO COVER THE COST OF REPAIRS. CUSTOMERS CAN REQUEST GOODWILL ASSISTANCE, HOWEVER WHICH IS REVIEWED ON A CASE BY CASE BASIS AND NOT GUARANTEED. IT MAY BE HELPFUL FOR YOU TO KNOW THAT WHEN REVIEWING YOUR CONCERN, THE VEHICLE REQUIRES AN INSPECTION AT AN AUTHORIZED MERCEDES-BENZ DEALERSHIP, AND THE FOLLOWING VARIABLES WOULD BE TAKEN INTO CONSIDERATION: VEHICLE AGE, MILEAGE, VEHICLE HISTORY, SERVICE/REPAIR HISTORY (WHETHER MAINTENANCE IS PERFORMED AT MB DEALERS), AND BRAND LOYALTY. REVIEW FOR GOODWILL REQUESTS CAN ONLY BE REVIEWED PRIOR TO REPAIRS BEING PERFORMED, AS REIMBURSEMENT IS NOT POSSIBLE. WE APPRECIATE THE OPPORTUNITY TO RESPOND. THERE MAY BE MORE CASES AS SHOWN ON THIS FORUM: HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES-5.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362268October 1, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE DOOR HANDLE WAS FRACTURED INTERNAL AND UNABLE TO BE OPENED FROM INSIDE OF THE VEHICLE. THE CONTACT STATED THAT HER SON WAS LOCKED INSIDE THE VEHICLE AND UNABLE TO EXIT. THE CONTACT INFORMED HER SON TO USE THE KEY FOB TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH A FRACTURED INTERNAL DOOR PANEL WHICH CAUSED THE DOOR HANDLE TO BECOME INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339325July 14, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT A HIGH RATE OF SPEED, THE VEHICLE WOULD ABRUPTLY SLOW DOWN ONCE THE TRAFFIC SIGN READER FEATURE ACTIVATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT ONCE A TRAFFIC SIGN ON THE ROAD WOULD INDICATE A CERTAIN SPEED LIMIT, THE VEHICLE WOULD THE SPEED LIMIT SIGN AND AUTOMATICALLY ADJUST THE VEHICLE'S SPEED TO THE SPEED LIMIT READING. THE CONTACT INITIALLY CALLED MERCEDES-BENZ OF BONITA SPRINGS(14610 TAMIAMI TRAIL N, NAPLES, FL 34110) WHERE HE WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE TRAFFIC SIGN READER FEATURE COULD BE DEACTIVATED ON THE VEHICLE. THE REPRESENTATIVE WALKED THE CONTACT THROUGH THE STEPS TO HAVE THE FEATURE DISABLED. THE CONTACT STATED THAT HE WAS NOT THOROUGHLY MADE AWARE OF HOW THE FEATURE PRIOR TO PURCHASING THE VEHICLE; HE STATED THAT THIS FEATURE COULD LEAD TO A SERIOUS CRASH OR INJURY. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325066May 18, 2020
AIR BAGS
THERE IS A RECALL ON MY CAR. THE AIRBAGS HAVE NOT BEEN REPLACED YET. THE RECALL WAS ISSUED A LONG TIME AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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