Mercedes-Benz C-Class Complaints (2015)

452 consumer complaints on file.

#11205909May 6, 2019
SUSPENSION
THE FRONT DRIVERS SIDE SUSPENSION SQUEAKS WHEN WHEEL IS TURNED OR GOING OVER BUMPS. THIS CAR IS LESS THAN 5 YEARS OLD AND AROUND 50K MILES. I AM HOPEFUL THIS IS NOT A DANGEROUS FLAW IN THE SUSPENSION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203507April 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194484April 7, 2019
AIR BAGS
MY CAR RECEIVED THE CALL MESSAGE OF POTENTIAL AIRBAG HAZARD IN JANUARY, WHICH WOULD LEAD TO DEATH IF THE AIRBAG POPPED UP. HOWEVER, I HAVE NOT BEEN REPLACED IN BANZ STORE FOR FOUR MONTHSIF THERE IS A SUDDEN ACCIDENT, THE AIRBAG WILL POP UP AND KILL PEOPLE. I WOULD LIKE TO COMPLAIN ABOUT SUCH A SERVICE. A DELAY OF ONE DAY IS VERY LIKELY TO CAUSE AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191052March 23, 2019
FUEL/PROPULSION SYSTEM
AT COLD START, ESPECIALLY WHEN THE HEATER IS ON, THE CABIN SMELLS OF RAW GASOLINE. THE ISSUE IS QUITE ANNOYING AND EXTREMELY DANGEROUS. AFTER PERFORMING A GOOGLE SEARCH ABOUT THE PROBLEM, I'VE NOTICED THAT OTHERS WHO OWN W205 HAVE EXPERIENCED THIS PROBLEM. THIS IS JUST ONE EXAMPLE OTHERS' COMPLAINTS: HTTP://M.CARCOMPLAINTS.COM/MERCEDES-BENZ/METRIS/2016/FUEL_SYSTEM/FUEL_PROPULSION_SYSTEM.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190184March 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN ACCELERATING WITH MY MERCEDES C300, THE CAR IS ACTUALLY LOOSING POWER. THE EFFECT IS REINFORCED AS THE CONTROLLING SYSTEM IS BLOCKING THE ACCELERATION. RESULT IS THAT THE CAR IS BRAKING SUDDENLY INSTEAD OF ACCELERATING. IT IS PARTICULARLY DANGEROUS WHEN TRYING TO PASS ANOTHER CAR ON THE HIGH WAY AS THE CAR WILL BRAKE. I ALMOST EXPERIENCED TWICE AN ACCIDENT ON THE HIGHWAY DUE TO THIS ACCELERATION/BAKE ISSUE. I BROUGHT MY CAR TO AN INDEPENDENT MERCEDES REPAIR CENTER. THEY CONFIRMED TO ME THAT MERCEDES ISSUED A TECHNICAL BULLETIN FOR AN ELECTRICAL CABLE REPLACEMENT DUE TO THAT FAILURE. THE ISSUE DESCRIBED ON THE TB IS IDENTICAL TO THE EXPERIENCE ISSUE. I CONTACTED MY MERCEDES DEALERSHIP SERVICE DEPARTMENT. THEY INFORMED ME THERE IS NO RECALL AND DON'T CONSIDER THIS ISSUE A SAFETY ISSUE. THEY WON'T REPLACE THE ELECTRICAL CABLE UNLESS I PAID FOR THE "SERVICE". THE CABLE HAS NOT BEEN DAMAGED OR DISCONNECTED. IT IS SIMPLY FAULTY AND MERCEDES KNOWS THE ISSUE AS THEY ISSUED A TB FOR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190352March 20, 2019
ENGINE
ENGINE BROKE A PISTON AT 53,000 MILES IN NORMAL USE. CAUSING MAJOR RUPTURE ON ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186573March 13, 2019
SERVICE BRAKES
EXCESSIVE BRAKE DUST WHEN DRIVEN EVEN A FEW MILES. FEEL INSECURE DRIVING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186580March 13, 2019
FUEL/PROPULSION SYSTEM
LOW PRESSURE FUEL LINE LEAK COULD CAUSE FIRE, FUEL SMELLS VERY STRONG IN THE CABIN I HAVE 2 2015S BOTH HAVE HAD THIS ISSUE ONE IS FROM CALIFORNIA SO IT NOT A SALT ISSUE. HAPPENS ON COLD START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186581March 13, 2019
FUEL/PROPULSION SYSTEM
LOW PRESSURE FUEL LINE LEAK COULD CAUSE FIRE, FUEL SMELLS VERY STRONG IN THE CABIN I HAVE 2 2015S BOTH HAVE HAD THIS ISSUE ONE IS FROM CALIFORNIA SO IT NOT A SALT ISSUE. HAPPENS ON COLD START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181758February 22, 2019
FUEL/PROPULSION SYSTEM
HIGH FUMES OF GASOLINE AT START UP INSIDE CABIN AND OUTSIDE OF CABIN. SMELL IS USUALLY MORE PRESENT WHEN TANK IS FULL OR NEARLY EMPTY HOWEVER CAN BE PRESENT EVEN AT HALF A TANK. NO CODES APPEAR OR CHECK ENGINE LIGHT IS NOT TRIGGERED BY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171183January 21, 2019
STRUCTURE:BODY
EXPLODING PANORAMIC ROOF. ON JANUARY 18, 2019, TWO HOURS INTO DRIVING FROM NEW YORK TO CANADA FOR A FAMILY VACATION, WITHOUT ANY WARNING AND FOR NO APPARENT REASON THE PANORAMIC ROOF TO OUR 2015 MERCEDES BENZ C300 4MATIC SUDDENLY AND VIOLENTLY EXPLODED. AT THE TIME OF THE OCCURRENCE THE HIGHWAY ROAD (I84E)WAS STRAIGHT, SMOOTH AND WE WERE AT CRUISING SPEED (60MPH), NO CARS ANYWHERE NEAR US IN FRONT OR FROM THE REAR. THE EXPLOSION SOUNDED AS IF A BOMB HAD GONE OFF OR IF WE HAD BEEN SHOT. TINY GLASS PARTICLES SPRAYED MY ENTIRE FAMILY INCLUDING MY WIFE, 2 DAUGHTER (12,15) AND OUR PUPPY. LUCKILY THE SUNSHADE COVERING UNDERNEATH THE GLASS ROOF CAUGHT THE LARGER PIECES OF BROKEN GLASS. AFTER MAKING SURE THE FAMILY WAS NOT INJURED I MANAGED TO FIND A LARGE PIECE OF CARDBOARD THAT I DUCT TAPE TO THE ROOF AND SLOWLY MADE OUR WAY BACK HOME, ENDING OUR TRIP. UPON ARRIVING HOME I DID LOTS OF RESEARCH AND TO MY SURPRISE FOUND THAT EXPLODING PANORAMIC ROOFS WAS MORE COMMON THAN I HAD EVER THOUGHT WITH MANY OWNERS GONE THROUGH THE EXACT SITUATION AS I. YET, MERCEDES REFUSES TO ACKNOWLEDGE THIS ISSUE AND PRESENTLY DOES NOT HAVE A RECALL ON THEIR PROBLEM. TO ADD INSULT TO INJURY WHEN I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR A REPAIR, THE SERVICE ADVISOR ACTED AS IF THIS WAS NO BIG DEAL AND ALSO THAT HE HAS NEVER SEEN THIS ISSUE IN HIS 34 YEARS OF BEING THERE. I CAN ONLY ASSUME THAT THIS IS A FALSE STATEMENT SINCE THE VALLET PERSON WHO TOOK MY CAR SAID HE HAS SEEN IT ON QUITE A FEW OCCASION. MERCEDES BENZ OF NORTH AMERICA NEEDS TO ADDRESS THIS SITUATION BEFORE IT BECOMES A FATAL MISHAP. THE SOUND AND GLASS DEBRIS COULD HAVE EASILY DISTRACTED ME ENOUGH FOR ME TO LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. LUCKILY NO ONE WAS NEAR OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164236December 31, 2018
STRUCTURE:BODY
PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE THE CAR WAS SITTING. MERCEDES CLAIMING SOMETHING FELL INTO IT, BUT THERE WAS NOTHING ABOVE IT OR IN THE CAR WHILE IT WAS SITTING IN THE GARAGE. AFTER READING ONLINE, THIS IS HAPPENING TO A LOT OF OTHER CONSUMERS, INCLUDING ONE WHO HAS STARTED A CLASS ACTION LAWSUIT IN CALIFORNIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161816December 16, 2018
AIR BAGS, POWER TRAIN, STEERING
MERCEDES BENZ WONT HONOR THE RECALLS. VEHICLE WAS IMPORTED (NOT BY ME) FROM CANADA. MERCEDES BENZ CONSIDERS THIS VEHICLE TO BE "GRAY MARKET VEHICLE" AND WONT SERVICE THE VEHICLE FOR RECALLS. THERE ARE UP TO EIGHT (8) SAFETY RECALLS AND THEY MAKE THE VEHICLE UNSAFE TO DRIVE. VEHICLE STILL UNDER FACTORY WARRANTY. I HAVE CONTACTED THE BUREAU OF AUTOMOTIVE REPAIR, WHO REFERRED ME TO THE NEW MOTOR VEHICLE BOARD WHO REFERRED ME TO THE NHTSA. THANK YOU FOR YOUR ATTENTION TO THIS MATTER,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150790November 11, 2018
STEERING
LOSS OF STEERING WHILE DRIVING VEHICLE. EXTREMELY UNSAFE. ERROR MESSAGE DISPLAYED FRONTAL LEFT MALFUNCTION SERVICE REQUIRED. VEHICLE INOPERABLE. STEERING WHEEL JUST SPINS NO CONTROL OF VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140294October 15, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SPEAKERS RANDOMLY STOP WORKING - SOMETIMES FOR A FEW HOURS AND OTHER TIMES FOR UP TO 5 DAYS. WHEN SPEAKERS ARE NOT WORKING, THIS MEANS THE STEREO, NAVIGATION, BLUETOOTH CALLS, AND EMERGENCY CALLS ARE INACCESSIBLE. THIS IS A PROBLEM FOR MANY DRIVERS PLEASE CLICK ON THE LINK BELOW. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/701679-STEREO-ISSUE-MY-2015-C300.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119884August 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 60 MPH, THE TURBO ENGINE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPEN ROAD MERCEDES-BENZ (1250 US-22, BRIDGEWATER, NJ 08807, 908-685-0800) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102169June 15, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ENTERTAINMENT UNIT DOES NOT WORK AT ALL. HAPPENED OUT OF NOWHERE ONE DAY TURNED ON THE CAR AND IT WAS FROZEN. BACK UP CAMERA 9/10 TIMES DOES NOT WORK AND WHEN IT DOES IT TURNS ON AFTER YOU HAVE BACKED UP AND ARE ALREADY GOING FORWARD. UNIT FREEZES UNABLE TO CHANGE OR DO ANYTHING TO THE UNIT ITSELF. OCCASIONALLY A BLUE SCREEN POPS UP FOR 1-2 SECONDS AND GOES TO THE INITIAL START UP SCREEN FOR A WHILE. I WENT TO MY LOCAL DEALERSHIP AND THE ADMITTED OF HEARING ABOUT THIS PROBLEM FROM OTHER OWNERS WITH THE SAME ISSUE AND SAID THERE WAS NOTHING THAT COULD BE DONE CAUSE THEY HAVE NO IDEA HOW TO FIX IT, I MEAN THAT'S ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100269June 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ WARWICK IN WARWICK, RI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098469May 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ANNAPOLIS AT 888-261-7620 (324 6TH ST, ANNAPOLIS, MD 21403) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088493April 16, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS A SERIOUS PROBLEM WITH THE VEHICLE MENTIONED ABOVE. THE ENTERTAINMENT SYSTEM AND THE REAR CAMERA DO NOT WORK. THIS IS A SERIOUS SAFETY CONCERN REGARDING THE REAR CAMERA. THE C-CLASS IS DESIGNED IN SUCH WAY THAT YOU DEPEND ON THE CAMERA WHEN REVERSING AND IT IS VERY DIFFICULT TO SEE THE REAR VIEW WHEN BACKING AND LOOKING FROM ALL ANGLES. I CALLED YOUR HQ IN MARYLAND FOR ASSISTANCE, THEY WERE UNAWARE OF POTENTIAL REPORTED PROBLEMS. THEIR BEST ANSWER WAS TO CALL THE DEALERSHIP. THE FOLLOWING DAY, I RECEIVED A PHONE CALL FROM NEW COUNTRY MOTOR CARS MERCEDES BENZ OF HARTFORD, CT STATING THAT THEY HAVE NOT HEARD OF THIS PROBLEM AND ITS VERY UNLIKELY THAT IT WAS ASSOCIATED WITH THE RECENT RECALL REGARDING THIS VEHICLE. UPON ARRIVAL, AND RETELLING MY STORY TO THE SERVICE ADVISOR HELDER CRESPO, HE TOLD ME THAT THEIR RECEIVED NUMEROUS COMPLAINTS ABOUT THIS PARTICULAR VEHICLE MAKE AND THAT OTHER CUSTOMERS ARE AFFECTED BY THIS SIMILAR PROBLEM. IT BEEN THREE WEEKS, I HAVE NOT HEARD ANYTHING FROM MB OR DEALERSHIP. I AM QUIET APPALLED BY THIS MATTER AND SHOCKED BY THE IMPROPER COMMUNICATION FROM MB TO THEIR LOYAL CUSTOMERS. IS THIS 'THE BEST OF NOTHING' CUSTOMER RELATION?! I AM EXTREMELY DISSATISFIED HOW THIS MATTER IS BEING HANDLED AND THAT NOT EVEN ONE SINGLE PERSON WHO KNEW ABOUT THIS ISSUE DID NOT EVEN APOLOGIZE FOR THE INCONVENIENCES THAT THIS HAD CASED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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