Mercedes-Benz C-Class Complaints (2015)

452 consumer complaints on file.

#11291517December 27, 2019
FUEL/PROPULSION SYSTEM
A FEW DAYS AGO, I BEGAN SMELLING A STRONG SMELL OF GASOLINE WHEN I DROVE MY CAR. THIS WENT ON FOR SEVERAL DAYS, SO I TOOK MY CAR INTO THE DEALERSHIP. AS SOON AS I DESCRIBED MY PROBLEM TO THE SERVICE STAFF AND BEFORE THEY CHECKED ME IN, THEY ASKED ME IF THE MODEL WAS A MERCEDES C300. WHEN I REPLIED THAT IT WAS, THEY SAID THAT THEY HAD SEEN THIS PROBLEM QUITE OFTEN ON THIS MODEL. GIVEN THE LOW MILEAGE OF 23,115 MILES ON MY CAR, A FUEL LINE LEAK WOULD NOT NORMALLY BE EXPECTED TO OCCUR. CONSIDERING THAT FACT ALONG WITH THE REPORTED COMMONALITY OF THIS ISSUE, I AM CONCERNED THAT, FOR OTHER DRIVERS WITH THIS POTENTIAL PROBLEM, THE SYMPTOMS MAY INVOLVE MORE THAN JUST THE SCENT OF GASOLINE AND RESULT IN CAR FIRES OR ACCIDENTS. NEITHER THE DEALERSHIP NOR CORPORATE MERCEDES HAVE BEEN RESPONSIVE TO MY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291276December 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE ENGINE HAD BEEN SHUTTING OFF EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. IN ADDITION, SEVERAL UNKNOWN WARNING INDICATORS WOULD ILLUMINATE FOR NO REASON. MERCEDES-BENZ OF GEORGETOWN (7401 S INTERSTATE 35, GEORGETOWN, TX 78626, (512) 930-6150) STATED THAT THE ENGINE WAS DEFECTIVE. THE DEALER STATED THAT THEY PREVIOUSLY REPAIRED THE ENGINE UNDER WARRANTY AND WOULD NOT DO IT AGAIN. MERCEDES-BENZ OF AUSTIN (6757 AIRPORT BLVD, AUSTIN, TX 78752, (512) 220-0940) CALLED THE OTHER DEALER AND INFORMED THEM NOT TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291179December 25, 2019
FUEL/PROPULSION SYSTEM
FUEL SYSTEM, GASOLINE. THERE IS A FUEL SMELL COMING INSIDE OF THE CAR THROUGH THE FRONT FILTERS. WE HAVE CHANGED FUEL INJECTOR RING HOWEVER THE SMELL IS STILL THERE. MERCEDES DEALER IS NOT WILLING TO DO ANYTHING ABOUT THIS. I SEE THERE ARE RECALLS ON THE SAME MODELS PRODUCED A YEAR PRIOR. BELIEVE THIS MIGHT BE THE SAME ISSUE THAT WAS NOT RESOLVED . NHTSA CAMPAIGN ID: 15V138000 ## VIN PASSED ## MERCEDES-BENZ C300 2015 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290795December 23, 2019
ENGINE
BOUGHT USED MERCEDES C300 2015 4MATIC ON FEB'2019, ODOMETER READING WAS 44K MILES WITH CLEAN CARFAX REPORT. AFTER DRIVING JUST ABOUT 7K MIKES MORE, AT 53K MIKES CAR SHOWS ENGINE WARNING. THIS IS UNFORTUNATE FROM MERCEDEZ THAT WITH THIS MUCH OF NIRMAL USE, CAR IS HAVING ENGINE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290689December 22, 2019
FUEL/PROPULSION SYSTEM
GASOLINE FUEL HOSE LEAK BETWEEN THE ENGINE AND THE DRIVER SIDE CAUSING A STRONG GASOLINE SMELL INSIDE THE CABIN AND UNDER THE HOOD WHEN THE CAR IS RUNNING AND CAUSING A FIRE HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290270December 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE I WAS TRAVELLING ON HIGHWAY, I GOT AN ALERT ABOUT COLLISION SYSTEM BEING INOPERABLE, I TOOK MY CAR TO THE DEALERSHIP, IT WAS INVESTIGATED AND WAS TOLD TO ME THAT I HAD AN ACCIDENT? I DID NOT. I AM THINKING IT WAS SOME KIND OF AN ELECTRICAL/RADAR SENSOR ISSUE? IT DID NOT AFFECT MY SPEED OR ABILITY TO ACCELERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290346December 20, 2019
ENGINE
WHILE THE VEHICLE IN MOTION, HEARING A LOUD SOUNDS COMING FROM THE ENGINE. AT FIRST IT'S SOUNDED LIKE A ROCK IN A TIN CAN, LATER IT WAS A SLAPPING SOUND. ABOUT 10 MINUTES LATER FINALLY GOT OFF THE HIGHWAY AND TURNED IN TO MY NEIGHBOR HOOD. AT THE LAST RIGHT TURN, THE CAR SEIZED UP. TRIED TO RESTART NOTHING HAPPENED. GOOD THING IT WAS AROUND 11PM THERE WAS NO TRAFFIC OR AS MANY CARS ON THE ROAD. IF IT WERE IT COULD PROBABLY JUST STOP ON THE MIDDLE OF THE HIGHWAY. THE CAR IS AT THE DEALERSHIP AND SAYING IT NEEDS A NEW ENGINE, COSTING ABOUT 13K. WHICH IS ABSOLUTELY RIDICULOUS, THERE WAS NO SIGNS OF ENGINE PROBLEM, ENGINE LIGHT WASN'T ON. OUT OF NO WHERE, ENGINE LOCKED UP AND I HAD TO PUSH IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286700December 3, 2019
SEAT BELTS, WHEELS
BACK DRIVER SIDE SEAT BELT HARD TO ENGAGE AND WILL COME UNENGAGED WITHOUT PROMPTING. BRAKE PADS WEAR OUT EVERY 30,000 MILES BACK PASSENGER SIDE TIRE AND VALVE HAS BEEN REPLACED 4 TIMES IN LESS THAN 70,000 MILES AND STILL LOOSES AIR INTERMITTENTLY. CAR CAN BE PARKED OR MOVING. NO CONSISTENCY IN WHEN OR AMOUNT AIR PRESSURE IS LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281837November 22, 2019
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN THE GARAGE AND INSIDE THE VEHICLE DURING COLD START AFTER THE VEHICLE IS PARKED FOR 8-12 HOURS. THE ISSUE IS EVEN MORE NOTICEABLE DURING COLDER WEATHER (BELOW 40). THE DEALER ACKNOWLEDGED THIS IS A COMMON ISSUE FOR C300 AND IS DUE TO A DEFECTIVE CLAMP ON A FUEL LINE. THE VEHICLE IS AT 44,000 MILES AND 6 MOUNTS OUT OF WARRANTY. THE FUEL LEAK IS A SAFETY ISSUE AND SHOULD BE REPAIRED BY THE MANUFACTURER ESPECIALLY IF IS A WELL KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280206November 14, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED A FUEL ODOR. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT STALLED AND BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF PARAMUS (755 NJ-17, PARAMUS, NJ 07652, (201) 977-6365) AND WAS INFORMED THAT THE FUEL HOSE AND THE FUEL LINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED LITTLE ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278659November 7, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. WHEN THE CONTACT ENTERED THE VEHICLE, SHE NOTICED A STRONG ODOR OF FUEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF FARMINGTON (555 N BOURNE CIR, FARMINGTON, UT 84025, (801) 447-3300) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A 20% DISCOUNT TOWARDS THE REPAIR COST. THE CONTACT WAS INFORMED TO CALL NHTSA TO FILE A COMPLAINT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V138000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 54,971.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278131November 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE AND BEGAN TO HESITATE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF STEVENS CREEK (LOCATED AT 4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 641-4610) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276830October 27, 2019
FUEL SYSTEM, GASOLINE
THERE IS A FUEL HOSE (PARTS NUMBER: 274 070 3500) CONNECT TO THE HIGH PRESSURE PUMP IN FRONT ENGINE AREA. THE FUEL HOSE WAS FASTENED BY A CLAMP (NOT SURE THE PARTS NUMBER) . BECAUSE OF THE DESIGN FLAW, THIS CLAMP WILL LOOSE SINCE IT'S A SNAP JOINT ASSEMBLIES NOT TIGHTEN BY SCREWS. UNDER THIS SITUATION, THE FUEL HOSE WILL LOOSE AND AFFECTED BY THERMAL EXPANSION, THIS PROBLEM WILL CAUSE FUEL LEAK/SEEPING. WE CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE. FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235220July 27, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TAKARA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235130July 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C-300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH. A POLICE OFFICER HAD PULLED OVER ANOTHER VEHICLE AHEAD ON THE RIGHT SIDE OF THE ROAD. THE VEHICLE IN FRONT MADE A COMPLETE STOP. AS A RESULT, IN TRANSITIONING THE FAR LEFT LANE THE CONTACT REAR ENDED THE VEHICLE IN AN ATTEMPT TO AVOID THE POLICE OFFICER AS HE WAS GOING DOWN TO COMPLETE AN INSPECTION ON THE UNDERBELLY OF THE DUMP TRUCK. THE CONTACT MENTIONED THAT NONE OF HER SAFETY SENSORS (SIDE OR FRONT RESPONDED) INDICATING THAT SHE WAS NEAR A VEHICLE ILLUMINATED. THE STEERING WHEEL AIRBAG DEPLOYED UPON IMPACT. THE KNEE AIR BAG DEPLOYED AFTER THE IMPACT OF THE CRASH. AS THE KNEE AIR BAG WAS DEPLOYING WITH FORCE CAUSED THE CONTACTS RIGHT FOOT TO GET STUCK AND BONES TO CRACK RESULTING IN VARIOUS BREAKS IN HER RIGHT FOOT. THE ELECTRICAL SYSTEM SHUT DOWN AND THE CONTACT WAS UNABLE TO START OR ADJUST HER SEAT IN ORDER TO RELEASE HER FOOT FROM THE KNEE AIR BAG AS PRESSURE WAS BUILDING UP IN THE BAG . THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE WHERE SHE WAS TREATED FOR HER FRACTURED RIGHT FOOT. IT WAS UNKNOWN IF THE DEALER OR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 100,000.*TT *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11230581July 9, 2019
ELECTRICAL SYSTEM, STEERING
AREA UNDER STEERING COLUMN IS EXPOSED REVEALING ELECTRICAL WIRING WHICH APPEARS TO BE CONNECTED TO THE ENGINE OR SOMETHING UNDER THE HOOD. I WAS TOLD THAT'S THE WAY VEHICLE WAS MADE, NO PART OR OPTION TO COVER EXPOSED AREA. IT IS UNSAFE BECAUSE AS I AM DRIVING ON HIGHWAY, CITY STREETS, ETC., MY KNEES TOUCH THE AREA AND MAY JARR SOMETHING LOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222127June 24, 2019
STRUCTURE:BODY
AT HIGHWAY DRIVING SPEEDS IN EXCESS OF 50 MPH, THE GLASS TRIM PANEL OF THE PANORAMIC SUNROOF VIBRATES AND FLAPS WILDLY. IT IS NOT SECURELY ATTACHED TO THE ROOF OF THE CAR. I TOOK IT TO THE DEALER TO HAVE IT REPLACED. IT WILL FLY OFF AND HIT THE VEHICLE BEHIND ME. IF THE VEHICLE BEHIND ME WERE A MOTORCYCLE, THE RESULTS WOULD BE DISASTROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209979May 25, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR LOOSES SPEED WHILE DRIVING IN THE STREET OR A HIGHWAY. NO CODE HAVE BEEN DETECTED IN THE COMPUTER. I HAVE BEEN TAKING THE CAR TO THE DEALERSHIP BUT THEY HAVEN'T FOUND WHAT'S THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207403May 14, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
12/6/17 AIRBAG FRONTAL,8/31/17 ELECTRIAL SYSTEM STARTER ASSEMBLY,8/31/17 ENGINE AND ENGINE COOLING ENGINE,4/21/17 ELECTRICAL SYSTEM SOFTWARE AND 4/21/17 AIRBAG FRONTAL SENSOR/CONTROL MODULE.RECALL ON THESE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207051May 12, 2019
FUEL/PROPULSION SYSTEM
I SMELLED FUEL IN MY GARAGE OCCASIONALLY FOR THE PAST 4 MONTHS. I ASSUMED IN WAS THE GAS HEATER BUT WHEN I PARK MY CAR IN OTHERS GARAGE I SMELLED FUEL. A FRIEND SUGGESTED IT MIGHT BE MY CAR. I TOOK MY CAR INTO SERVICE FOR MY 50K SERVICE AND ASKED IF THEY COULD LOOK INTO. MERCEDES BENZ INFORMED ME IT IS WET AROUND THE FUEL HOSE CONNECTOR. BEFORE I ONLY SMELLED IT TWICE A MONTH IN THE GARAGE. AFTER ONE I GOT IT BACK FROM SERVICE, I SMELLED FUEL INSIDE THE CAR WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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