Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11089170April 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT (520) 886-1311 (6350 E GRANT RD, TUCSON, AZ 85715) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088915April 18, 2018
SERVICE BRAKES
TURNING INTO A PARKING SPACE TODAY, MY CAR BRAKES FAILED. I COULD NOT STOP MY VEHICLE EVEN WHEN I PRESSED DOWN COMPLETELY ON THE PEDAL. I ENDED UP JUMPING THE PARKING SPACE "CURB/STOPPER" AND HIT A LIGHT POST. I HAVE NEVER EXPERIENCED THIS PRIOR BUT IT WAS EXTREMELY FRIGHTENING. I HAVE HAD OTHER ISSUES WITH THE CAR - THE RADIO WHERE WORKS INTERMITTENTLY AND THE VOLUME SPORADICALLY INCREASES AND DECREASES WITH NO RESOLUTION EVEN AFTER DIAGNOSTICS AND SOFTWARE UPDATES PER THE DEALER. THIS, HOWEVER, WAS AN ISSUE THAT COULD HAVE HAD WORSE CONSEQUENCES. AFTER THE COSMETIC DAMAGE IS FIXED, I PLAN TO HAVE MERCEDES RUN DIAGNOSTICS ON THE BRAKE SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11088572April 17, 2018
TIRES
FEDERAL TIRES FELL APART WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088590April 17, 2018
AIR BAGS
"TAKATA RECALL"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11088674April 17, 2018
AIR BAGS
TAKATA RECALL - THE PASSENGER AND DRIVER AIRBAGS HAVE BEEN RECALLED ON JAN 2016 AND OCT 2017 AND TO DATE NO REMEDY HAS TAKEN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088678April 17, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES IMPORTS, 7300 W SAHARA AVE, LAS VEGAS, NV) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO BEING ON BACKORDER FOR THE NEXT YEAR AND A HALF. THE CONTACT WAS ALSO INFORMED THAT THE MANUFACTURER OVEREXAGGERATED THE RECALL AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 25,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088493April 16, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS A SERIOUS PROBLEM WITH THE VEHICLE MENTIONED ABOVE. THE ENTERTAINMENT SYSTEM AND THE REAR CAMERA DO NOT WORK. THIS IS A SERIOUS SAFETY CONCERN REGARDING THE REAR CAMERA. THE C-CLASS IS DESIGNED IN SUCH WAY THAT YOU DEPEND ON THE CAMERA WHEN REVERSING AND IT IS VERY DIFFICULT TO SEE THE REAR VIEW WHEN BACKING AND LOOKING FROM ALL ANGLES. I CALLED YOUR HQ IN MARYLAND FOR ASSISTANCE, THEY WERE UNAWARE OF POTENTIAL REPORTED PROBLEMS. THEIR BEST ANSWER WAS TO CALL THE DEALERSHIP. THE FOLLOWING DAY, I RECEIVED A PHONE CALL FROM NEW COUNTRY MOTOR CARS MERCEDES BENZ OF HARTFORD, CT STATING THAT THEY HAVE NOT HEARD OF THIS PROBLEM AND ITS VERY UNLIKELY THAT IT WAS ASSOCIATED WITH THE RECENT RECALL REGARDING THIS VEHICLE. UPON ARRIVAL, AND RETELLING MY STORY TO THE SERVICE ADVISOR HELDER CRESPO, HE TOLD ME THAT THEIR RECEIVED NUMEROUS COMPLAINTS ABOUT THIS PARTICULAR VEHICLE MAKE AND THAT OTHER CUSTOMERS ARE AFFECTED BY THIS SIMILAR PROBLEM. IT BEEN THREE WEEKS, I HAVE NOT HEARD ANYTHING FROM MB OR DEALERSHIP. I AM QUIET APPALLED BY THIS MATTER AND SHOCKED BY THE IMPROPER COMMUNICATION FROM MB TO THEIR LOYAL CUSTOMERS. IS THIS 'THE BEST OF NOTHING' CUSTOMER RELATION?! I AM EXTREMELY DISSATISFIED HOW THIS MATTER IS BEING HANDLED AND THAT NOT EVEN ONE SINGLE PERSON WHO KNEW ABOUT THIS ISSUE DID NOT EVEN APOLOGIZE FOR THE INCONVENIENCES THAT THIS HAD CASED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088500April 16, 2018
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF ARCADIA, 626-701-8904, 101 N SANTA ANITA AVE, ARCADIA, CA 91006) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085160April 15, 2018
AIR BAGS
TAKATA RECALL: I HAVE BEEN TRYING TO GET A REMEDY TO THIS PROBLEM SINCE OCTOBER 2017. I WAS TOLD ON 27 OCTOBER BY THE DEALERSHIP (MERCEDES BENZ OF HUNT VALLEY: VICTORIA) THAT PARTS WOULD BE AVAILABLE IN EARLY JANUARY 2018. I WAITED UNTIL 31 JANUARY 2018 AND CONTACTED THE DEALERSHIP, SINCE THEY DIDN'T CONTACT ME. THEY THEN SAID THE RECALL WOULD BE REMEDIED IN MARCH 2018. I RECEIVED A LETTER IN APRIL, DIRECTING ME TO CALL THE DEALERSHIP TO SCHEDULE AN APPOINTMENT AND TO ENSURE THEY HAD PARTS AVAILABLE. WHEN I CALLED THEY CLAIMED MY VEHICLE WAS NOT ON THE RECALL LIST, AND I SHOULD DISREGARD. HOWEVER, WHEN I WENT TO THE NHTSA WEBSITE, MY VEHICLE IS ON THE LIST. PLEASE ASSIST ME IN RECONCILING THIS ISSUE. THIS IS VERY FRUSTRATING, AND I WANT TO GET THIS DEFECT REPAIRED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085047April 14, 2018
UNKNOWN OR OTHER
INTERIOR TRIM HAS BEEN COMING OFF FOR 2 YEARS CRAP CONSTRUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085050April 14, 2018
AIR BAGS
TAKATA RECALL: THIS VEHICLE ALSO HAS A SAFETY RECALL ON THIS VEHICLE AND THE DEALERSHIP STATED THEY HAD NO REPLACEMENT PARTS TO REPAIR THE INFLATORS, SO IT IS DANGEROUS FOR THE CAR TO BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085064April 14, 2018
AIR BAGS
TAKATA RECALL MY DEALER IN SAN RAFAEL, CA. STILL HAS NO REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085006April 13, 2018
AIR BAGS
SINCE OCTOBER 30, 2017 WE HAVE BEEN INQUIRING OF THE MERCEDES BENZ DEALER THAT SOLD AND SERVICES THE VEHICLE IF IT HAS PARTS TO REMEDY THE SITUATION IN NHTSA RECALL NUMBER 17V627. THE DEALER CONTINUES TO CONTEND THAT IT HAS NOT BEEN PROVIDED THE NECESSARY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084770April 12, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. UPON STARTING THE VEHICLE, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT AND THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE CAMSHAFT AND TIMING CHAIN NEEDED ADJUSTMENT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084789April 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ORANGE PARK, 7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) WAS NOTIFIED OF THE RECALL NOTICE, BUT OFFERED NO PART AVAILABILITY INFORMATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084590April 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF PORTLAND, 605 SW NAITO PKWY, PORTLAND, OR 97201, (877) 683-1342) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084615April 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, (888) 398-3936) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084447April 10, 2018
FUEL/PROPULSION SYSTEM
40,000 MILE VEHICLE. PROLONGED TO START WITH GRINDING NOISE FROM VALVE COVER. CHECK ENGINE LIGHT ILLUMINATED. CAR WAS TAKEN TO MERCEDES BENZ OF BIRMINGHAM WHERE IT WAS DIAGNOSED WITH FAULTY CAM ADJUSTERS, TIMING CHAIN, AND TIMING CHAIN TENSIONER $4,200 REPAIR ESTIMATE. COMMON PROBLEM WITH MERCEDES M271 ENGINE. CUSTOMER REFUSED REPAIR. PROBLEM OCCURRED WHILE AT A STOP AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084481April 10, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I RECEIVED A RECALL INOVEMBER 2017 AND AM UNABLE TO GET MB TO MAKE AN APPOINTMENT TO FIX AN INSUFFICIENT GROUNDING COMPONENT IN THE STEERING WHEEL WHICH MAY CAUSES AN ELECTROSTATIC DISCHARGE WHICH DEPLOYS THE TAKATA AIRBAG WITH RESULTANT ACCIDENT OCCURRENCE. I AM IN FEAR WHEN DRIVING. MB HAS NOT RESPONDED TO MY REQUEST. THEY HAVE NOT PROVIDED ME WITH A SAFE CAR; THEY HAVE IGNORED REQUESTS; THEY HAVE GIVEN NO ANSWER TO MY LETTER AND PHONE CALLS TO CEO EXLER IN ATLANTA OR ANY PERSON IN MANHATTAN MAIN OFFICE. THEY HAVE DEVALUED THE WORTH OF MY CAR IF I TRIED TO SELL IT. THEY HAVE RIPPED OFF THE SYSTEM, WHILE SPENDING MILLIONS ON MARKETING. CARS THEY PRODUCED FOR 2018 WERE SOLD WITH RECALLS. THERE ARE MILLIONS ON THE ROAD FROM 2012 THROUGH 2018 THAT I HAVE FOUND SO FAR FROM GOVERNMENT PUBLISHED LISTS OF RECALLED MERCEDES BENZ MODELS. WHEN WILL I LEARN THERE ARE ACCIDENTS ALREADY CAUSED BY THESE RECALL FAILURES? MILLIONS WILL BE SPENT FOR HUSH MONEY TO THE MEDIA, BUT NO MONEY FOR RECALL CORRECTION.I HAVE SERVICED MY CAR PER MANUAL DIRECTION, AND PRIOR TO RECALL HAD EXTENDED MY WARRANTY BY TWO YEARS TO THE TUNE OF $2800+++ WILL YOU ANSWER THIS COMPLAINT? SHOULD ALL OF US SO AFFECTED HOLD OUR BREATHS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084022April 9, 2018
STRUCTURE:BODY
AFTER PURCHASING MY VEHICLE IN 2013 THE DRIVER INSIDE DOOR LATCH BROKE AND WILL NOT OPEN DRIVERS DOOR. THIS OCCURRED APPROXIMATELY 3 YRS AFTER I PURCHASED THE VEHICLE. AROUND 12/16. IN ORDER TO GET OUT OF MY VEHICLE I MUST ROLL THE WINDOW DOWN AND UNLOCK DOOR, REACH OUT AND OPEN FROM OUTSIDE LATCH. I FEEL VERY UNSAFE IN THIS VEHICLE IN THE EVENT I LOSE POWER DUE TO WRECK, I WILL BE TRAPPED INSIDE THIS VEHICLE. I'VE REPORTED THIS TO MERCEDES'S AND WHEN I'VE TRIED TO ORDER THIS PART, I'M TOLD IT'S ON NATIONAL BACKORDER ! IT'S VERY EXPENSIVE TO FIX, BUT I CAN'T EVEN GET IT FIXED BECAUSE THE PART IS NOT AVAILABLE. MERCEDES WON'T EVEN GIVE ME A DATE WHEN IT WILL BE AVAILABLE. AFTER GOOGLING THIS SUBJECT ONLINE, I'VE LEARNED THERE IS A HUGE AMOUNT OF THESES DOOR LATCHES BREAKING. I'M PLEADING FOR HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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