Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11242850August 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WICHITA AT 316-221-3482 (LOCATED AT 1545 N GREENWICH RD, WICHITA, KS 67206) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED HAVE RECEIVED SEVERAL RECALL NOTICES OVER LAST SEVERAL YEARS. ALWAYS CALL DEALER ONLY TO BE TOLD THEY DON'T HAVE THE PARTS BUT WILL IN THE NEAR FUTURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242888August 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKY, FAIRFIELD, CA 94533) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED AND THE DEALER WOULD NOT PERFORM THE RECALL REPAIR WITHOUT A DIAGNOSTIC TEST FIRST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242614August 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE AIR BAGS, BUT THERE WAS NO REMEDY FOR THE DEFECT. THE MANUFACTURER AND MERCEDES-BENZ OF RICHMOND (225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242687August 8, 2019
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300W4. WHILE DRIVING VARIOUS SPEEDS, THE ACTIVE BRAKE ASSIST ENGAGED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES WHILE DRIVING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS ALSO TEST DRIVEN AND THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 750. *BF CONSUMER STATED PROBLEM MAY HAVE BEEN IDENTIFIED AND CORRECTED BY DEALER ON SUBSEQUENT VISIT (09/20/2019).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242341August 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242351August 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). MERCEDES-BENZ OF ONTARIO (LOCATED AT 3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242235August 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE CONTACT WOULD BE NOTIFIED WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242125August 6, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED HENDRICK MOTORS OF CHARLOTTE MERCEDES-BENZ AT 704-909-6941 (LOCATED AT 5201 E INDEPENDENCE BLVD, CHARLOTTE, NC) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241694August 5, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. EVERY TIME THE VEHICLE WAS FILLED WITH FUEL, A STRONG FUEL ODOR ENTERED THE VEHICLE. THE CONTACT INFORMED MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, (281) 305-8970) OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241278August 2, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG DISABLED INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WESLEY CHAPEL (813-200-7788, LOCATED AT 2383 WILLOW OAK DRIVE, WESLEY CHAPEL, FL 33544) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240942July 31, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ WILLIAMSVILLE (8185 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 271-0539) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240567July 30, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCEDES BENZ C350. WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS RAPIDLY DEPRESSED. THE BRAKES FAILED TO ENGAGE AND AS A RESULT, THE VEHICLE SLID SEVERAL FEET. THE VEHICLE WOULD NOT STOP AND THE CONTACT CRASHED INTO THE VEHICLE IN FRONT. THE AIR BAGS DIDN'T DEPLOY. THE CONTACT WAS NOT INJURED. THERE WAS NO ONE ELSE IN THE VEHICLE WITH THE CONTACT. THE PERSON THAT THE CONTACT CRASHED INTO WAS NOT INJURED. NO MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED TOTALED BY THE CONTACT'S INSURANCE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY STATED TO CALL THE MANUFACTURER OF THE TIRES. THE CRASH WAS NOT IN REFERENCE TO ANY OPEN RECALL. HOWEVER, THE AIR BAGS DIDN'T DEPLOY AND THE VEHICLE WAS UNDER NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE FAILURE MILEAGE WAS 160,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11240570July 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 19V010000 (AIR BAGS). MERCEDES-BENZ OF WINSTON-SALEM (LOCATED AT 691 JONESTOWN RD, WINSTON-SALEM, NC 27103, (336) 760-4580) STATED THAT THE PARTS WERE NOT AVAILABLE AND EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240347July 29, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE, INCLUDING THE TURN SIGNALS AND BRAKE LIGHTS. THE CONTACT ATTEMPTED TO REPLACE THE TAIL LIGHT BULBS HIMSELF AND FOUND THAT THE TAIL LAMP ASSEMBLY HAD PARTIALLY MELTED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ EURO MOTOR CARS (7020 ARLINGTON ROAD, BETHESDA, MD 20814, 301-986-8800) WHERE THE TAIL LAMP HOLDERS AND REAR WIRING AND BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING). THE MANUFACTURER PROVIDED PARTIAL REIMBURSEMENT FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *BF CONSUMER STATED IT SHOULD BE COVERED AS THE C250 IS THE SAME CAR AS THE C300 INCLUDED IN THIS RECALL. THE DIFFERENCE IS THE ENGINE SIZE AND YEAR (2012 VS 2011).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235220July 27, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TAKARA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235130July 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C-300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH. A POLICE OFFICER HAD PULLED OVER ANOTHER VEHICLE AHEAD ON THE RIGHT SIDE OF THE ROAD. THE VEHICLE IN FRONT MADE A COMPLETE STOP. AS A RESULT, IN TRANSITIONING THE FAR LEFT LANE THE CONTACT REAR ENDED THE VEHICLE IN AN ATTEMPT TO AVOID THE POLICE OFFICER AS HE WAS GOING DOWN TO COMPLETE AN INSPECTION ON THE UNDERBELLY OF THE DUMP TRUCK. THE CONTACT MENTIONED THAT NONE OF HER SAFETY SENSORS (SIDE OR FRONT RESPONDED) INDICATING THAT SHE WAS NEAR A VEHICLE ILLUMINATED. THE STEERING WHEEL AIRBAG DEPLOYED UPON IMPACT. THE KNEE AIR BAG DEPLOYED AFTER THE IMPACT OF THE CRASH. AS THE KNEE AIR BAG WAS DEPLOYING WITH FORCE CAUSED THE CONTACTS RIGHT FOOT TO GET STUCK AND BONES TO CRACK RESULTING IN VARIOUS BREAKS IN HER RIGHT FOOT. THE ELECTRICAL SYSTEM SHUT DOWN AND THE CONTACT WAS UNABLE TO START OR ADJUST HER SEAT IN ORDER TO RELEASE HER FOOT FROM THE KNEE AIR BAG AS PRESSURE WAS BUILDING UP IN THE BAG . THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE WHERE SHE WAS TREATED FOR HER FRACTURED RIGHT FOOT. IT WAS UNKNOWN IF THE DEALER OR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 100,000.*TT *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11234634July 24, 2019
AIR BAGS
TAKATA RECALL. "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" HAS BEEN THERE FOR HALF YEAR. AM I RISK PEOPLE'S LIFE DRIVING THIS CAR OR WHAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234324July 24, 2019
ENGINE
LOUD RATTLE AT COLD START UP THAT LAST FOR APPROXIMATELY 5 SECONDS. DIAGNOSED BY SEVERAL MECHANICS AS A KNOWN ISSUE WITH CAM SHAFT VVT. CAM SHAFT ADJUSTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234145July 23, 2019
SUSPENSION, STRUCTURE
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING 35 MPH, THE REAR DRIVER'S SIDE OF THE VEHICLE VEERED TO THE LEFT. THE CONTACT IMMEDIATELY APPLIED THE BRAKES. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR DRIVER'S SIDE SUBFRAME AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234172July 23, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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