Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11286341December 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED CRITZ INC. MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THIS WAS A VOLUNTARY RECALL AND THAT HE WOULD BE NOTIFIED WHEN THEY RECEIVED THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282866November 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING KEELER MOTOR CAR COMPANY(111 TROY SCHENECTADY RD, LATHAM, NY), THE AUTOMASTER (3328 SHELBURNE RD, SHELBURNE, VT), AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282812November 28, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CAR SOUND LIKE THE POWER STEERING HAS GONE IT'S VERY LOUD. ALSO SECONDARY AIR FLOW JUST REPLACED AND NOW IT'S GOING TO NEED ANOTHER ONE AT 2000 A POP. FINALLY THE ELECTRICS IS VERY WEIRD. LIGHTS WILL GO OUT THEN COME BACK ON. MY DAY TIME RUNNING LIGHTS STAY ON DAY AND NIGHT NO MATTER WHERE I TURN THE LIGHT SWITCH. THE DAY TIME RUNNING LIGHT IS ON EVEN WHEN I TURN ON HIGH BEAMS. NO MATTER IF IT'S MOVING OR NOT ALL THESE THINGS ARE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282594November 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WHENEVER I WANT TO SPEED UP TO PASS A VEHICLE OR/AND TO ENJOY A RAPID ACCELARATING ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282528November 26, 2019
AIR BAGS
NO REMEDY FOR AIRBAG RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282164November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING ST CHARLES MERCEDES-BENZ(225 N. RANDALL RD, ST. CHARLES, IL), THE CONTACT WAS INFORMED THAT PARTS NEEDED FOR THE RECALL REMEDY WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. CONSUMER STATES THAT THEY ALSO CONTACTED MERCEDES BENZ OF NAPERVILLE (NAPERVILLE, IL) AND WAS INFORMED THAT PARTS WERE UNAVAILABLE. CONSUMER STATES THAT RECALL NOTICE WAS FIRST RECEIVED IN MARCH 2019 WHICH EXCEEDS A REASONABLE TIME FOR THE REPAIR. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282153November 25, 2019
STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE DID NOT START AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING LOCK MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPIARED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282376November 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE MERCEDES DEALERSHIP (VALENCIA) IS NOT WANTING TO CHANGE MY AIR BAGS BECAUSE I HAVE TO WAIT FOR MY YEAR. DRIVING MAKES ME FEEL UNSAFE WITH MY CHILDREN I HAVE BEEN HAVING OTHER ISSUES WITH MY CAR DUE TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282140November 25, 2019
ELECTRICAL SYSTEM
THE 2017 MERCEDES-BENZ C300 VEHICLE SUFFERED A COMPLETE LOSS OF POWER/ELECTRICS WHILE IN MOTION AT SPEED AND IN TRAFFIC, CAUSING THE VEHICLE TO UNEXPECTEDLY STOP ON TWO SEPARATE OCCASIONS. THE LOSS OF ALL ELECTRICAL SUPPLY LEAVES THE VEHICLE IMMOBILE, WITHOUT WARNING INDICATORS AND CANNOT BE MOVED. THE FIRST INCIDENT WAS AROUND 5PM IN A BUSY ROAD JUNCTION IN THE DARK, WITH LIMITED LIGHTING. AS THE VEHICLE IS BLACK COLORED IT IT IS DIFFICULT TO SEE IN THESE CIRCUMSTANCES. THE SECOND INCIDENT WAS AT ANOTHER BUSY ROAD JUNCTION IN HEAVY TRAFFIC, AT MIDDAY ON A SATURDAY. ON BOTH OCCASIONS THE POLICE HAD TO ATTEND AS THE IMMOBILIZED VEHICLE POSED A SERIOUS HAZARD WITH A RISK OF CAUSING A COLLISION TO OTHER ROAD USERS. THE APPROXIMATE TIMES TO GET THE VEHICLE REMOVED FROM THE ROAD IN THESE TWO INCIDENTS WERE BETWEEN 45 - 60 MINUTES. THE PERIOD BETWEEN THE TWO INCIDENTS WAS 11 DAYS. THE DAY FOLLOWING THEN FIRST INCIDENT, THE VEHICLE WAS INSPECTED BY A MERCEDES DEALERSHIP, WHO HAD THE VEHICLE IN THEIR POSSESSION FOR FIVE DAYS. INITIALLY THEY STATED THAT THEY HAD NOT FOUND A CAUSE FOR THE LOSS OF ALL ELECTRICAL POWER IN THE VEHICLE. SUBSEQUENTLY WHEN PRESSED ON THE MATTER, THEY STATED THE CAUSE WAS A CONNECTION PROBLEM TO THE POSITIVE TERMINAL ON THE BATTERY. IN GOOD FAITH THE VEHICLE WAS COLLECTED BY ME AND DRIVEN WITHOUT ANY APPARENT PROBLEM FOR FOUR DAYS, PRIOR TO THE SECOND INCIDENT. THE MILEAGE DRIVEN IN THAT PERIOD WAS LESS THAN 100 MILES IN TOTAL. THIS VEHICLE POSES A SERIOUS RISK TO THE DRIVER, PASSENGERS AND OTHER ROAD USERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281852November 22, 2019
STRUCTURE:BODY:BUMPERS, AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA MOTORS (LOCATED AT 11654 OLIVE BLVD, CREVE CORE, MO 63141, 314-485-4926) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.*MP CONSUMER STATED WHILE DRIVING IN A SNOW COVER ROAD, HEARD A LOUD NOISE AND REALIZED CAR HIT THE CURVE TAKING DOWN THE PASSENGER BUMPER.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281837November 22, 2019
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN THE GARAGE AND INSIDE THE VEHICLE DURING COLD START AFTER THE VEHICLE IS PARKED FOR 8-12 HOURS. THE ISSUE IS EVEN MORE NOTICEABLE DURING COLDER WEATHER (BELOW 40). THE DEALER ACKNOWLEDGED THIS IS A COMMON ISSUE FOR C300 AND IS DUE TO A DEFECTIVE CLAMP ON A FUEL LINE. THE VEHICLE IS AT 44,000 MILES AND 6 MOUNTS OUT OF WARRANTY. THE FUEL LEAK IS A SAFETY ISSUE AND SHOULD BE REPAIRED BY THE MANUFACTURER ESPECIALLY IF IS A WELL KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281869November 22, 2019
FUEL/PROPULSION SYSTEM
THERE ARE SMALL CRACKS THAT HAVE DEVELOPED IN THE TOP OF THE FUEL SENDING UNIT. THIS ALLOWS FUEL TO LEAK OUT OF THE TOP OF THE FUEL PUMP AND POOL IN THE CENTER OF THE PUMP WHERE THERE ARE A NUMBER OF ELECTRICAL WIRES THAT ARE SUBMERGED IN FUEL. THIS IS A POTENTIALLY DEADLY PROBLEM AS THERE IS A REAL POTENTIAL FOR IGNITION OF THE LEAKED FUEL WHICH IS RIGHT UNDERNEATH THE DRIVERS SIDE PASSENGER SEAT WHERE MY 5 YEAR OLD'S CHILD SEAT IS LOCATED. THERE IS ALSO AN EXTREMELY STRONG ODOR OF GAS INSIDE THE CAR WHICH IS STRONG ENOUGH TO CAUSE LIGHT HEADEDNESS AND POSSIBLE SYNCOPE. THIS IS AN EXTREMELY DANGEROUS SITUATION. THE NTSB OPENED UP AN INVESTIGATION OF THIS ISSUE THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OPENED A PROBE IN JANUARY 2012 AFTER RECEIVING 20 REPORTS IN 2003-2006 E55 AMG VEHICLES AND EXPANDED THE PROBE LAST YEAR INTO ALL 2003-2008 E-CLASS VEHICLES. OWNERS SAID THEY REPORTED A STRONG ODOR OF GASOLINE FUEL BOTH INSIDE AND OUTSIDE OF THEIR VEHICLE, PARTICULARLY AFTER REFILLING THE FUEL TANK. MANY COMPLAINTS SAID THE ODOR SUBSIDED AFTER DRIVING SOME DISTANCE THEREBY LOWERING THE FUEL LEVEL IN THE TANK. OTHER OWNERS REPORTED THEY WOULD ONLY FILL THE GAS TANK TO ABOUT THREE-QUARTERS FULL TO AVOID THE ODOR. SOME OWNERS SAID FUEL LEAKED FROM THE FUEL FILTER/SENDER, LOCATED ON THE TOP OF THE FUEL TANK ON THE DRIVER'S SIDE, AND COLLECTED ON TOP OF THE TANK. THIS IS A KNOWN ISSUE BUT THERE ARE OTHER MODELS AND YEAR MODELS THAT ARE AFFECTED AND DID NOT FALL UNDER THE MERCEDES RECALL CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11281502November 21, 2019
AIR BAGS, ELECTRICAL SYSTEM
UPON STARTING THE VEHICLE I RECEIVE AIRBAG WARNINGS. ONE FOR THE DRIVER SIDE AND ANOTHER ONE FOR THE PASSENGER SIDE. I CAN CLICK ON "OK" TO CLEAR THEM OUT BUT WITH THE AIRBAG RECALL AND NO RESOLUTION I AM FEARFUL OF A MALFUNCTION. I HAD MY CAR TO THE MERCEDES DEALER TWO TIMES AND WAS TOLD THEY WOULD NEED TO INVESTIGATE IT, AT MY EXPENSE, WHICH COULD BE ANYWHERE BETWEEN $500-$4500 DEPENDING ON WHAT THEY FIND. WITH A SAFETY ISSUE AT RISK I THINK THE RESPONSIBILITY IS ON MERCEDES TO INVESTIGATE AND CORRECT THIS AT NO EXPENSE TO ME. I WILL HAVE TO SELL THE CAR AND LOSE MONEY OVER IT. I KEEP WAITING FOR THE AIRBAGS IN RECALL TO COME IN AND HAVE BEEN LIVING WITH IT LIKE THIS FOR OVER A YEAR BUT I AM SEEING NO END IN SIGHT TO THE RECALL BEING RESOLVED ANYTIME SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281597November 21, 2019
ELECTRICAL SYSTEM
THE DAY IN WHICH MY CAR STOPPED WORKING, PRIOR MY VEHICLE WAS OPERATING PROPERLY NO ISSUES PRESENTED. THE IGNITION STARTED WITHOUT ANY INTERRUPTIONS OR ISSUES. I DROVE MY CAR TO VARIOUS LOCATIONS THE DAY I ENCOUNTERED MY ISSUES. I WENT OUT TO MY CAR WHICH WAS STATIONARY, PARKED AT MY RESIDENCE AND PRESSED THE PUSH START BUTTON AND IT WOULD NOT POWER ON. AFTER NUMEROUS ATTEMPTS, I CALLED AAA ROADSIDE ASSISTANCE TO CHECK IF IT COULD POSSIBLY BE MY BATTERY, BUT TO OUR SURPRISE THE BATTERY WAS PERFECTLY FINE. I HAD MY VEHICLE TOWED TO MY MECHANIC WHO THEN INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH THAT WAS BROKEN, AND HE STATED HE WAS NOT EXPERIENCED IN REPLACEMENT AND THAT HE'D REFER ME TO A MERCEDES AUTHORIZED MECHANIC WHO WOULD BE ABLE TO HELP ME. AFTER HAVING MY VEHICLE TOWED TO THE NEXT MECHANIC THEY THEN DID A THOROUGH DIAGNOSIS ON MY VEHICLE IN WHICH THEY INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH AND THAT THEY HAD BEEN GETTING MANY MERCEDES C 250 MAKES IN THAT HAD THE SAME ISSUE, AND THEN STATED THEY DON'T KNOW WHY THERE WASN'T A RECALL ON THAT PART BECAUSE IT'S A MAJOR ISSUE WHICH IS DIFFICULT TO FIX. I AM ASKING THAT MERCEDES BE RESPONDING FOR THIS DEFECTIVE PART THAT HAS BEEN PUT IN THEIR CARS, AND COSTS AN ARM AND LEG TO FIX WHICH IS VERY UNFAIR. I KEEP UP WITH THE MAINTENANCE OF MY VEHICLE SO THIS SHOULD NOT HAD HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281640November 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO HESITATE AND LOSE SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON (LOCATED AT 4201 BELTWAY PL, ARLINGTON, TX 76018, (833) 666-5434) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPONENT WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (LOCATED AT 5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE (817-310-9748, LOCATED AT 1300 TEXAN TRAIL, GRAPEVINE, TX 76051), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLANO (LOCATED AT 6455 DALLAS PKWY, PLANO, TX 75024) WHERE IT WAS DIAGNOSED THAT THE SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITHIN DAYS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.*DT CONSUMER STATED THIS IS MY SECOND COMPLAINT TO MERCEDES BENZ, MY 1ST COMPLAINT 11-4-19. THE LAST TIME VISIT OF 10-14-19 MY CAR WAS TOWED IN DUE MY CAR SLOWING DOWN AND RECEIVED A LIGHT ON CAR OVERHEATING AND I WAS 5 MINUTES IN DRIVING. I CALLED MY AUNT TO LET HER KNOW WHAT MY CAR WAS DOING AND IT WAS SLOWING DOWN DRASTICALLY, SO SHE COULD GET BEHIND ME. I WAS ABLE TO SAFELY PULL OVER. I POPPED THE HOOD AND SAW NOTHING BUT SMOKE. ONCE I CUT THE CAR BACK ON I SAW THERE WERE THE FLUID WAS COMING FROM WHICH WAS A HOSE FROM THE COOLANT AND THE TOW GUY WAS ABLE TO TELL ME WHAT IT WAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280111November 18, 2019
SEATS
2017 MERCEDES BENZ C43. CONSUMER WRITES IN REGARDS TO FRONT SEATBACK LOCK SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280023November 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT RALLYE MOTORS (LOCATED AT RALLYE MOTORS, (516) 625-1000) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280206November 14, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED A FUEL ODOR. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, IT STALLED AND BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF PARAMUS (755 NJ-17, PARAMUS, NJ 07652, (201) 977-6365) AND WAS INFORMED THAT THE FUEL HOSE AND THE FUEL LINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED LITTLE ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279032November 13, 2019
AIR BAGS
2013 MERCEDES BENZ C-250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIR BAG RECALL AND REQUESTED CONFIRMATION THAT THE RECALL WILL BE COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279825November 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FIELDS MOTORCARS (4141 N FLORIDA AVE, LAKELAND, FL 33805, (863) 688-8111) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT CONSUMER STATED SHE IS THE ORIGINAL OWNER AND 20,000 MILES IN MARCH 2019.*JB *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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