Mazda Protege Complaints (2002)

99 consumer complaints on file.

#10030066July 24, 2003
SEAT BELTS:FRONT:RETRACTOR
DRIVER'S SEAT BELT CAN'T BE USED DUE A FAULTY RETRACTOR. DEALER NOTIFIED. CONSUMER STATED VEHICLE STILL UNDER WARRANTY, DEALER STATED SEAT BELT WAS WARRANTED ONLY 2 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028496July 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A DISTINCT TRANSMISSION WHINE/SQUEAL THAT OCCURS WHEN THE CAR ACCELERATES BEYOND 50 MPH. THIS BEGAN TO OCCUR AFTER ABOUT 17000 MILES. IT WAS NOT PRESENT WHEN I PURCHASED THE CAR. MAZDA CLAIMS THIS IS 'NORMAL' AND CAUSED BY THE RESONANCE OF PARTS WHICH OCCURS ONCE THE ENGINE HAS BEEN BROKEN IN. THIS INFORMATION WAS NEVER DISCLOSED TO ME WHEN PURCHASING THE VEHICLE AND I FEEL IT IS BIZARRE THAT A NEW CAR WOULD HAVE SUCH AN INHERENT FLAW THAT MAZDA FEELS IS NORMAL AND THAT CUSTOMERS ACCEPT THE NOISE FACTOR ONCE THE CAR IS 'BROKEN IN'.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022823June 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT ANY SPEED ESPECAILLY HIGH, VEHICLE LETS OFF A VERY HIGH PITCH NOISE. NOISE IS VERY DESTRACTING WHILE DRIVING AND CONSUMER HAS GOTTEN HEADACHES AS A RESULT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018620May 13, 2003
ELECTRICAL SYSTEM:IGNITION
METAL FACE PLATE OF IGNITION SWITCH HEATS UP WHILE KEY IS IN THE IGNITION ALSO NOTICE ACCUMULATION OF A STATIC CHARGE WHEN REMOVING IGNITION KEY. PROBLEM HAS PERSISTED SINCE PURCHASE OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014468April 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED A NEW 2002 MAZDA PROTEGE LX IN 08/2002. WITHIN DAYS WE WERE HAVING PROBLEMS WITH THE TRANSMISSION. SOMETIMES JUST HESITATION IN ACCELERATION AND SHIFTING. FREQUENT FAILURE TO SHIFT AT ALL OR FAILURE TO SHIFT FOR PROLONGED INTERVALS (SOMETIMES MILES). OCCASIONAL SLAMMING INTO GEAR AND CAR LURCHING FORWARD. WE HAVE HAD 3 INCIDENTS THAT ALMOST LEAD TO ACCIDENTS. WE HAVE HAD CAR IN FOR REPAIRS ON 5 SEPARATE OCCASIONS, BUT DEALER SAID THEY COULD NOT FIND ANYTHING WRONG. LETTER OF NOTIFICATION OF DEFECT TO MANUFACTURER SENT TO MAZDA CORPORATE ON 3/22/03. CAR WAS TAKEN INTO DEALER FOR FINAL CHANCE TO REPAIR. DEALER STILL SAYS THEY CAN FIND NOTHING WRONG. WE PURCHASED A 2ND MAZDA PROTEGE LX AT THE SAME TIME, AND WE HAVE HAD NO PROBLEMS WITH ITS TRANSMISSION AND IT SHIFTS SMOOTHLY AND PROPERLY. EVEN THOUGH THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING ISSUE AND THIS CAR IS CLEARLY A LEMON, MAZDA HAS DONE NOTHING TO REPLACE THIS CAR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015348April 7, 2003
WHEELS:RIM
WHILE DRIVING 35 MPH THE VEHICLE HIT A COUPLE POT HOLES WHICH BENT TWO RIMS (MATERIAL VERY SOFT). THE DEALER WAS NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011005March 25, 2003
FUEL SYSTEM, GASOLINE
GAS STREAMING FROM LEAKING GAS TANK FROM 2002 MAZDA PROTEGE5. SECOND INCIDENT, FIRST OCCURRED ONE DAY AFTER INITIAL DELIVERY ON NOV 2, 2001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012242March 21, 2003
POWER TRAIN
CONSUMER CONCERNED ABOUT THE NOISE THAT THE VEHICLES TRANSMISSION MADE. HE STATED THAT THE NOISE WAS SO LOUD THAT IT GAVE HIM AND ANYONE THAT RODE WITH HIM A HEADACHE. HE ALSO SAYS THAT THE DEALER DOES NOT KNOW HOW TO STOP THE NOISE. HE STATED HE WAS HAVING A PROBLEM WITH TRYING TO GET IT FIXED SINCE THERE WAS NO RECALL. *NLM THE CONSUMER STATED THAT THE NOISE IS MOSTLY NOTICEABLE AT THE SPEED OF 45 MPH AND HIGHER. THE MAZDA REPAIR INFORMATION STATED THAT THE WHINE NOISE IS A RESULT OF A RESONANCE THE IS GENERATED AT VARYING LEVELS BETWEEN THE PRIMARY AND SECONDARY GEARS AND DOES NOT AFFECT THE USE, SAFETY OR VALUE OF THE VEHICLE. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006910February 10, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
THE DISC BRAKE DID NOT HOLD, WHEN IT WAS APPLIED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005127February 2, 2003
SEAT BELTS:REAR/OTHER
THE REAR SEAT BELT MECHANISM FAILED. WHILE RIDING IN THE CAR MY DAUGHTER FELL ASLEEP. WHEN SHE SAT UPRIGHT THE SEAT BELT HAD TWISTED AROUND HER MIDDLE. SHE WAS ABLE TO RELEASE THE LATCH BUT THE SEAT BELT WAS FEEDING BACK IN AND WOULD NOT RELEASE. I TRIED TO PULL THE SEAT BELT AND WAS UNABLE TO ADVANCE THE BELT. IT WOULD RETRACT CAUSING MORE CONSTRICTION ON HER. I EVENTUALLY HAD TO CUT THE BELT TO FREE HER. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8022932November 18, 2002
STRUCTURE:BODY
CONSUMER FEELS THAT THE DESIGN OF THE HARD PLASTIC PIECE WHICH IS LOCATED ON THE FRONT DRIVER SIDE WINDSHIELD FRAME OF THE VEHICLE IS UNSAFE. IF THE PIECE IS IMPACTED IN A CRASH, IT COULD CAUSE SERIOUS INJURIES TO THE DRIVER. CONSUMER INDICATES "THE PLASTIC PIECE COULD BREAK OFF BECOMING A HAZARDOUS WEAPON". TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022831November 15, 2002
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES ENGINE MAKES A RATTLING NOISE WHEN STARTED. NOISE IS ALSO HEARD WHEN ACCELERATING AFTER VEHICLE HAS COME TO A COMPLETE STOP. VEHICLE HAS BEEN CHECKED BY DEALER WHO ADVISED A "VALVE" IN THE ENGINE IS CAUSING NOISE AND THAT MAZDA ENGINEERS ARE INVESTIGATING TO FIND A SOLUTION. CONSUMER IS VERY CONCERNED THAT ISSUE COULD COMPROMISE HER SAFETY WHEN DRIVING VEHICLE. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022109November 4, 2002
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AT NORMAL SPEED, CONSUMER STATES' APPLIED BRAKES AT A STOP SIGN WHEN THE BRAKE PEDAL WENT TO THE FLOOR, RESULTING IN A REAR END COLLISION. THE INSURANCE COMPANY STATED BRAKE LINE WAS SPLIT DUE TO A DEFECT IN LINE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765561August 12, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION LOCKED UP WHILE TRYING TO SHIFT TO 5TH GEAR, VEHICLE STALLED WHILE GOING THROUGH AN INTERSECTION NEAR A QUARRY, HAD TO PULL THE EMERGENCY BRAKE TO STOP VEHICLE, ALMOST WENT INTO A DITCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763163June 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE RATTLE WHEN COLD AT ABOUT 2500RPMS. MAZDA HAS NOT REPAIRED OR INDICATED THAT PROBLEM EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008931May 1, 2002
VISIBILITY:WINDSHIELD
CONSUMER STATES THAT FRONT WINDSHIELD IS TOO THIN, OR DEFECTIVE BECAUSE A SMALL PEBBLE HIT THE WINDSHIELD AND CAUSED MAJOR DAMAGE.*JBSOMETHING SMALL HIT THE VEHICLES WINDSHIELD WHEN CONSUMER WAS TRAVELING 55 MPH. IT RESULTED IN A STAR SHAPED MARK, THEN TURNING INTO AN 8 INCH CRACK OPVERNIGHT. CONSUMER BELIEVES THIS TO BE A SUB-STANDARD OR DEFECTIVE WINDSHIELD. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006640March 29, 2002
AIR BAGS:FRONTAL
DRIVER LOST CONTROL OF VEHICLE AT 60 MPH. VEHICLE RAN OFF THE ROAD AND HIT A LOW CONCRETE STRUCTURE. NEITHER AIRBAG DEPLOYED, CONSUMER SUFFERED A BROKEN NOSE. DAMAGE TO VEHICLE WAS $ 5000.00*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#759708March 23, 2002
AIR BAGS:FRONTAL
I WAS PROCEEDING SOUTHBOUND ON A MAJOR STREET AT ABOUT 35MPH. A PICKUP TRUCK CAME OUT OF A SMALL SIDE STREET AND CROSSED MY PATH GOING EASTBOUND WITH THE INTENT OF TURNING LEFT. MY CAR BROADSIDED THE TRUCK AT THE BACK OF THE DRIVERS DOOR AND AT THE FRONT OF THE TRUCKBED. AS I DID NOT SEE THE TRUCK UNTIL THE LAST MOMENT, I ONLY LEFT ABOUT 3 FEET OF SKID. NEITHER MY DRIVER AIRBAG NOR MY PASSENGER AIRBAG DEPLOYED. IT WAS DETERMINED THAT MY CAR WAS A TOTAL LOSS DUE TO EXTENSIVE DAMAGE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#759308March 13, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MECHANICAL ENGINE RATTLES AT 2800 RPMS WHEN COLD. DEALER CONFIRMS PROBLEM, BUT CANNOT FIX. MAZDA CONFIRMS PROBLEM BUT CLAIMS TO NOT HAVE A SOLUTION. PROBLEM IS EVIDENT ON A LEAST 50% OF PROTEGE SEDANS AND WAGONS PRODUCED FOR 2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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