Mazda CX-90 Complaints (2024)

331 consumer complaints on file.

#11616724September 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Same problem as Recall no. 24V349000, which does not apply to my vehicle because it is newer than the manufacturer build range. 100% repeatable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615790September 21, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Stopped at a red light on a busy 2-lane road. I-stop function turned the engine off. When the light turned green, releasing the brake caused a "Hybrid Battery Malfunction" error and the engine failed to start. We put the transmission in park and attempted to turn off and turn on the car with the push to start button. When we attempted to start the car with the push to start button, the car would not start. We were unable to shift into neutral to move the car out of the busy 2-lane highway and were blocking traffic for about an hour. The first tow truck to arrive was unable to move the car onto the flat-bed because the transmission was stuck in park and would not go into neutral so another tow truck was dispatched with a dolly. Our safety was at risk because we were stuck in an immobile car in busy highway traffic. A police officer arrived to help direct traffic around our disabled car. The vehicle is currently at the dealership and has not been inspected as of the time of this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614734September 15, 2024
VEHICLE SPEED CONTROL, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: WARNINGS
I was parking the car at a low speed (2mph) when it suddenly accelerated with a great speed, jumped the curb in front and moved forward and up a small hill. The car collided with a tree before I was able to stop it. All ADAS features were activated in the car and no alarms sounded prior or during the event, which lasted between 1-2 seconds. The vehicle was inspected by Mazda and deemed safe to continue to operate. The dealer did not find a cause for the malfunction and suggested external influence. The inspection took about 3hrs, which included addressing multiple recalls on the vehicle. At time of incident I have owned the car for about two months and did not experience similar issues, however others did according to my web search. I found reports on popular forums describing sudden acceleration of Mazda CX-90 vehicles.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11613544September 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving between 30 - 40 mph on a strait road with no obstacles in front or along side the emergency braking engaged for no apparent reason at all! This has been an ongoing issue with this vehicle, there was a recall to update the software but the problem still exists intermittently! This is a very serious safety concern to have an all of a sudden unexpected hard braking action when the road is free and clear!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613491September 9, 2024
VISIBILITY/WIPER
I took delivery of this car about a month ago from the dealership in Kansas. On my way home to Grand Rapids, Michigan I noticed that the driver side rear view mirror was vibrating severely to the point that the image in the rear-view mirror is blurred. This is during daytime driving, at nighttime this issue severely impacts safe driving as I am unable to locate the type of vehicle accurately. Mazda seems to be aware of this issue since 2023 and have been trying to address it through TSB's indicating the dealers to replace the mirror glass. I have taken my car to my local Mazda dealer in grand rapids Michigan, and they have performed the latest TSB on the car, but the mirror continues to vibrate although less than before but still presenting a safety risk while driving. Per the latest conversation with the dealership, Mazda is still continuing to fix a better fix for this issue and I am asked to keep checking each month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610478August 23, 2024
FUEL/PROPULSION SYSTEM
I was traveling at 40mph on August 14 when the engine stopped running suddenly and without warning. I lost all power. I tried pressing the gas pedal and the engine shuddered and sputtered with the speed ranging from 0 mph to about 18mph with no steady duration longer than a second or two. At the same time an engine icon appeared and a message displayed reading engine malfunction. I safely exited the travel lane despite having very little power. I waited 10 seconds and restarted the car and everything worked fine. I called the dealer explained the incident and to made arrangements to have the vehicle serviced. The appointment was for Friday. When I asked whether I should continue driving the car. I was told that so long as the engine icon was not flashing the car was ok to drive. The next day I started the car and did not see any warning message or engine icon. I thought all was ok so I cancelled the appointment. A second incident occurred later in the morning. I called the dealer again and was told to bring the car in that afternoon, Thursday. On the way over to drop off the car a third incident occurred with the same characteristics as the first two. Each time waiting 5 to 10 seconds restored power to the car. One week later the car was returned to me with the diagnosis of low fuel pump pressure problem. I am wary of driving this car on any trip especially on a speed highway for fear this situation will occur when I am driving at 70mph. I appreciate your taking the time to read this description of a very scary and unnerving situation that no one should face.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605384July 30, 2024
ENGINE
On 3 separate instances the car starts to buck, speed dropped from 75mph to 50mg in first instance. Then the engine malfunction light comes on. The engine looses power and will only drive at 30mph. Once pulled over and shut car off and restart, attempt to drive again with zero power from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602355July 15, 2024
VISIBILITY/WIPER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver's side mirror vibrates excessively when traveling on the highway or at higher speeds (50+ mph). This has been present ever since taking delivery of the new vehicle on [XXX] and poses a safety risk as it compromises visibility to adjacent traffic. The problem was confirmed by the dealer on [XXX] and repaired according to manufacturer TSB 09-018/24. However, the problem continued to persist after the repair. The defect was reported again on [XXX] and the dealership claimed that they contacted the manufacturer where no additional fix was available. The defect was reported yet again for a third time on [XXX], at which time the dealer still claimed that there was no updated fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600986July 10, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Going down the road with cruise control I have been used to it dropping a little bit in curves but today and car behind me had to slam on there brakes because the cruise control in a small curve dropped me down immediately from 60 to 45 jerk and all. If the driver behind me had not been paying attention they would have slammed into me since we were both going 60 no other cars around just a small curve on a straight road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600530July 9, 2024
FORWARD COLLISION AVOIDANCE, SERVICE BRAKES
The contact owned a 2024 Mazda CX-90. The contact stated that while driving at various speeds, a clunking noise would emit from underneath the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the control arm had failed. The vehicle had been repaired. The contact stated 3 days later while driving approximately 35 -45 MPH, the brake pedal was depressed but failed to respond. In addition, the vehicle was attempted to be veered to the left or right and it failed to drive in either direction. As a result, the vehicle crashed into the rear-ended of the vehicle in front. The air bags deployed. The vehicle was towed and deemed totaled. The contact stated that the other party's vehicle was damaged and towed away. A police report was filed. The contact sustained a left leg, right arm, shoulder, wrist, and neck injuries that required medical attention via hospital. The contact's wife was seated in the passenger seat at the time of the crash and sustained injuries to the right shoulder, wrist, and both the left and right foot's toes that required medical attention via hospital. The contact was unsure of any injuries to the occupants of the other vehicle. A dealer was contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V349000 (Forward Collision Avoidance) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been made aware of the failure and opened a case. The failure mileage was 23,209. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11595966June 23, 2024
VEHICLE SPEED CONTROL
I was pulling into a parking spot. When I do this, my foot is always on the break. I'm an experienced driver (30+ years) and have never had an incident when I felt the car accelerate without my initiation. When I was maybe 5-7 ft from the car in front of me, the car suddenly accelerated (like it was possessed). I immediately slammed on the break and turned the wheel. Thankfully, and amazingly, I avoided hitting the car both in front of me and immediately on my left (the direction I swerved the wheel). No warning lamps, actions, etc were taken by the car itself (other than willing me to smash into the car ahead of me). This incident occurred in a school parking lot. Thankfully, there was no harm to anyone but my confidence in Mazda. But, if I had chosen to pick my children up through the pick-up line, I may have easily hit the car in front of me or a child! Obviously, this can be a tragic situation. Prior to this incident, I have felt that the car regularly does not operate smoothly at slow speeds, especially when accelerating from stop. This is my 3rd Mazda, and I have never felt this lack of control before. I have also noticed that the i-stop works erratically, including when I am moving at 10-30 mph. The light goes on and off when I am slowing down at a light, etc. Plus, when I am stopped at a light, the i-stop will go on for about 20 seconds, then suddenly turn off and the engine will rev up. I shard the stoplight information with the dealer the week after I took possession of the car and was told by the sales manager that this was just normal and a weird part of the electronics of the car. Following this incident, I called the dealer. The service department and manager said that they weren't aware of this issue but took my concern seriously. I then did an online search and found a conversation string on [XXX] with others sharing the same problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594720June 17, 2024
VISIBILITY/WIPER
The car’s driver side mirror shakes (glass in mirror) and causing distraction while driving, which seem to be the widespread case. Other 2 CX-90 driven in dealership had the similar issues. The shaking is more prominent at highway speed and while going over bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586439May 1, 2024
SUSPENSION
When you back up and turn left or right there is a loud clunking noise. This noise can also be heard when pulling into a driveway or going over a small bump. You can hear this while going 0 MPH Mazda put out a service bulletin - Mazda TSB #06-003-23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585543April 26, 2024
STRUCTURE:BODY, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror vibrates to the point where items in the rear view mirror are not clear or visible. The mirror becomes unusable on the driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584367April 21, 2024
EXTERIOR LIGHTING
Car jas adaptive headlight and it malfunctions every other But when it happen low beam and high beam depth go down atlest 20%. This car has very bright light for low beam and since low beam projection tilt down and stuck there while you r driving this make situation so dangerous in night. Light low beam depth(till where it illuminates the road) is so bad it makes you blind and wont be able to judge where the road solid line going to turn. I almost ran into road divider Mazda dealer saying they don’t have solution and mazda has to provide it. I had this in writing when last went for servicing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577923March 18, 2024
UNKNOWN OR OTHER
1st instance 12/06/2023- The battery was drained and it won't start so they changed the battery. Dashboard light says engine malfunction have the vehicle inspected. 2nd instance 02/10/2024- same dashboard light Engine malfunction and Hybrid malfunction. This time they said that DTC was P0E10. They also noticed low battery charge warning. Battery was charged with DCA8000 charger and they said that notif went away. 3rd instance-02/23/2024 same dashboard light. This time they had DTC's of 5. P0E10, P1739:12, P1B05:16, P1739:00 and P1B05:00. to think this is a brand new card purchased last october 2023 with less than 3000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577831March 17, 2024
UNKNOWN OR OTHER
My sunroof just suddenly explode while driving at the highway with my kids, we almost got into a car accident. It sounded like a gunshot. Never get crack or hit by stone before we travel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577767March 16, 2024
UNKNOWN OR OTHER
Started hearing a rattle in the mid console of the car that gradually got worse. When i checked under the car, there was a bolt missing and one hanging that was suppose to be holding the propeller shaft. When i took it to the dealer, they tried to lie and say that they were only loose which is what you will see on the paperwork but when i confronted them that i saw one was missing and the other bent, they said yes, they don’t know what happened but they fixed it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577123March 13, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
There has been two dangerous failures both occurring in an intersection. First instance was in December of 2023 whey the fuel pump failed while turning in an intersection. The second incident was a hybrid battery malfunction, rendering my vehicle unusable in the middle of an intersection again. This was 03/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576973March 12, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
An ultrasonic sensor located in the right front grill area was determined to have failed producing the following message on the dash display: I-Activsense Temporarily Disabled. Ultrasonic Sensor Obscured. Drive Safely. This message initially appeared at approximately the 1500 mile mark of service and was documented when the vehicle was brought in for routine maintenance to Fort Myers Mazda at mile mark 3583 on 3/12/24. It is my position that safety equipment should be reasonably durable and reliable which is clearly not the case in this situation. There is a small pin sized dimple in the sensor lens. The sensor is currently available for inspection. It is further the position of Fort Myers Mazda that this sensor is not covered by the Manufacturer’s warranty due to component damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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