Mazda CX-9 Service Bulletins
439 manufacturer communications on file.
- February 28, 2022•Document ID: 10208564Service Bulletin/Repair InstructionsSUSPENSION:FRONT:WHEEL BEARING; POWER TRAIN
- Mfr Comm. #:
- SA-006-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummaryThere have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Associated Products (14)Associated Documents - February 25, 2022•Document ID: 10208566Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-007-22a
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information.
Associated Products (8)Associated Documents - February 23, 2022•Document ID: 10208556Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; POWER TRAIN; STEERING; SERVICE BRAKES, HYDRAULIC
- Mfr Comm. #:
- 00-001-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummaryMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Associated Products (13)Associated Documents - February 18, 2022•Document ID: 10208568Service Bulletin/Repair InstructionsPOWER TRAIN; POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
- Mfr Comm. #:
- SA-009-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummaryThe new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.
Associated Products (10)Associated Documents - February 10, 2022•Document ID: 10208567Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- SA-008-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Associated Products (14)Associated Documents - February 9, 2022•Document ID: 10208565Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- SA-007-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummarySome customers may experience a SiriusXM Travel Link error when selecting Parking Information.
Associated Products (8)Associated Documents - February 4, 2022•Document ID: 10208554Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; STRUCTURE
- Mfr Comm. #:
- MT-001-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummarySome customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.
Associated Products (12)Associated Documents - February 1, 2022•Document ID: 10208562Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-004-22
- Date Added:
- March 4, 2022
- Manufacturer:
- MAZDA
SummaryCustomers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
Associated Products (8)Associated Documents - January 6, 2022•Document ID: 10207007Service Bulletin/Repair InstructionsSTRUCTURE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- DRW44
- Date Added:
- February 4, 2022
- Manufacturer:
- MAZDA
SummaryOn certain subject 2022MY CX-9 vehicles, there may be atmospheric fallout (white particles/contamination) on the body surface. Perform a visual inspection on the entire surface of the vehicle upon arrival at the dealer. If white spots from contamination are found on the body surface, wash the vehicle using specific instructions according to the Repair Procedure documents.
Associated Products (1)Associated Documents - December 22, 2021•Document ID: 10206019Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-025-21a
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryMDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations.
Associated Products (2)Associated Documents - December 22, 2021•Document ID: 10206018Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-21h
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryConnected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (8)Associated Documents - December 21, 2021•Document ID: 10205994Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 01-006-21-3779b
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryBattery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Associated Products (12)Associated Documents - December 17, 2021•Document ID: 10206004Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-009-21-3759a
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryRusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.
Associated Products (2)Associated Documents - December 13, 2021•Document ID: 10206005Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-012-21-3801b
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryDoor Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/unlock operation will not work using the door lock/release touch sensor. 3. The engine will not start using the ignition switch. 4. The transmitter operates by itself. 5. The key battery drains faster than usual. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. Customers having this concern should have their vehicle repaired using the following repair procedure.
Associated Products (7)Associated Documents - November 24, 2021•Document ID: 10203724Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- 01-012-21-3832a
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have a âÂÂLOW ENGINE OIL LEVELâ warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesnâÂÂt appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 â 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.
Associated Products (5)Associated Documents - November 22, 2021•Document ID: 10203765Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- SA-054-21a
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
Associated Products (5)Associated Documents - November 16, 2021•Document ID: 10203762Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- SA-054-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
Associated Products (4)Associated Documents - November 16, 2021•Document ID: 10203735Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE
- Mfr Comm. #:
- 15-004-21-3835
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryNOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in memory.
Associated Products (5)Associated Documents - November 4, 2021•Document ID: 10203759Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-052-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryFor improvement of electrical diagnosis, the SKYACTIVî Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVî vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.
Associated Products (7)Associated Documents - October 13, 2021•Document ID: 10202771Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-013-21h
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (4)Associated Documents