Mazda CX-7 Complaints (2011)

154 consumer complaints on file.

#11024905September 21, 2017
AIR BAGS
TAKATA RECALL - I WAS NOTIFIED MARCH 2017 THAT MY VEHICLE WAS PART OF THE RECALL CAMPAIGN 16V-356 AND THAT PASSENGERS SHOULD NOT RIDE IN MY VEHICLE UNTIL THE AIRBAG WAS REPLACED. NOW IT APPEARS THAT RECALL WAS SUPERCEDED BY ANOTHER, CAMPAIGN 17V-429, BUT MAZDA DOES NOT SHOW MY VEHICLE INCLUDED WHEN I KEY IN THE VIN ONLINE OR CALL THEIR CUSTOMER SERVICE NUMBER 800 222-5500. THE AIRBAG HAS NOT YET BEEN REPLACED AND I WANT THE WORK DONE ASAP. MY HUSBAND REFUSES TO RIDE IN THE VEHICLE AND THE WAIT FOR REPAIR HAS BEEN UNACCEPTABLE. I UNDERSTAND THAT VEHICLES IN ZONE A ARE CURRENTLY BEING REPAIRED. MY VEHICLE WAS FIRST REGISTERED IN CALIFORNIA AND I LIVED THERE UP UNTIL A SHORT TIME AGO WHEN I MOVED TO OREGON. I BELIEVE THE HUMIDITY IN EUREKA (MY FORMER HOME) MAY HAVE AFFECTED THE AIRBAG AND THINK MY VEHICLE SHOULD STILL BE PART OF THIS CAMPAIGN FOR REPLACEMENT. NO ONE AT MAZDA OR NHTSA CAN EXPLAIN WHY MY VEHICLE WAS INCLUDED IN THE FIRST RECALL CAMPAIGN AND NOT THE SECOND IF THE PROBLEM HAS NOT BEEN RECTIFIED. THE NHTSA CUSTOMER SERVICE REP SAID THAT I MAY GET A LETTER IN THE FUTURE ABOUT THE RECALL, BUT AT PRESENT HER DATABASE DID NOT LIST IT. I DON'T THINK THIS IS AN APPROPRIATE RESPONSE. IF THE VEHICLE IS DANGEROUS, IT NEEDS TO BE REPAIRED AND I HAVE WAITED LONG ENOUGH FOR THAT TO HAPPEN. IF I, OR ANYONE ELSE IN MY VEHICLE IS HURT OR KILLED BECAUSE OF THIS NEGLIGENCE, THERE WILL BE LEGAL ACTION TAKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022778September 12, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (LEE PARTYKA CHEVROLET MAZDA ISUZU TRUCK, 200 SKIFF ST, HAMDEN, CT 06518; (203) 288-7761) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022566September 10, 2017
AIR BAGS
TAKATA RECALL I RECEIVED NOTICE OF THE RECALL. I CALLED A MAZDA DEALERSHIP TO SCHEDULE THE REPLACEMENT OF THE TAKATA AIRBAG. I WAS TOLD I HAD TO WAIT UNTIL I RECEIVE A SECOND NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022336September 8, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOMENTUM MAZDA (49811 WILKINSON BLVD, GASTONIA, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR SOUTHERN STATES DUE TO NORTHERN STATES HAVING PRIORITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/16/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020959August 31, 2017
EXTERIOR LIGHTING
DEFECTIVE TAILLIGHT ASSEMBLY. THEY ARE BOTH "MELTING" FROM THE INSIDE AND HAVE REPORTED TO THE DEALER AND WARRANTY CARRIERS TO NO AVAIL. THEY RESPONDED THAT I MUST HAVE CHANGED THE BULBS FOR AFTERMARKET ONES AND THAT COULD HAVE POSSIBLY OVERHEATED AND MELTED THE ASSEMBLY. I HAVE NOT CHANGED THE BULBS UNTIL TODAY (I BOUGHT THE CAR NEW FROM THE DEALER). 8 OUT OF 10 CX-7'S I SEE HAVE THE SAME ISSUE, BOTH TAIL LIGHTS MELTING. LOOKS LIKE SNOW INSIDE THE ASSEMBLY. THIS IS A HUGE SAFETY CONCERN THAT COULD LEAD TO POTENTIAL ACCIDENTS. DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BUT I FEEL THEY SHOULD BE REPLACED AT NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020077August 28, 2017
STEERING
MAZDA NEVER GOT BACK TO ME CONCERNING THE LOWER CONTROL ARM RECALL. IT'S BEEN OVER A YEAR AND CAN'T GET ANY ANSWER. CALLED MAZDA AT 702 784-1100 SEVERAL TIMES.DON'T REMEMBER WHEN INITIALLY CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020183August 28, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL ALEXANDER FLIGHTLINE MAZDA, LOCATED AT 1350 E 32 ND YUMA, AZ 85365) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/17/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015132August 14, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BURDICK MAZDA AT (315) 455-7051 LOCATED AT 5885 CIR DR E #350, CICERO, NY 13039 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT). ...UPDATED 10/23/17 *BF UPDATED 10/27/17*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015234August 14, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MAZDA OF LAKE LANIER, 2355 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (770) 535-2200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013974August 9, 2017
EXTERIOR LIGHTING
TAKATA RECALL. LOW BEAM HEADLIGHTS ARE ALWAYS BLOWING OUT. HAVE TO REPLACE EVERY 6 MONTHS OR SOONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013444August 7, 2017
STEERING
MANUFACTURER RECALL NUMBER: 9716H SUMMARY: WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. SAFETY RISK: THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE LOWER CONTROL ARMS. AS OF DATE, I HAVE NOT RECEIVED ANY COMMUNICATION AS TO WHEN THE LOWER CONTROL ARMS WILL BE REPLACED ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012838August 4, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012055August 1, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AT HERITAGE MAZDA BEL AIR 710 BELAIR RD, BEL AIR, MD 21014 (877) 399-3075 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT ALSO MENTIONED THAT THE DEALER INFORMED HER TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010450July 25, 2017
SUSPENSION
ON 8/10/16 I RECEIVED NOTIFICATION NUMBER 16V-593 FROM NHTSA STATING THAT THE LOWER CONTROL ARMS ON THIS VEHICLE MAY BE DEFECTIVE AND SHOULD BE REPLACED. MAZDA HAS TO THIS DATE DONE NOTHING TO ADDRESS AND REMEDY THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001050July 13, 2017
UNKNOWN OR OTHER
2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH REPAIRS AND RENTAL VEHICLE SERVICE. *LD THE CONSUMER STATED THE ONLY VEHICLE THE DEALERSHIP OFFERED WAS A TRUCK. THE CONSUMER IS HANDICAPPED AND IT WAS DIFFICULT TO ENTER AND EXIT THE VEHICLE. UPDATED 07/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004920July 12, 2017
SUSPENSION
I RECEIVED A NOTICE ON OCTOBER, 2016 THAT THERE MIGHT EXIST A DEFECT TO MY MAZDA CX-7 2011 MODEL WITH THE FRONT SUSPENSION LOWER ARM BALL JOINT FITTING DURING DRIVING. I HAVE NOT RECEIVED A NOTICE TO HAVE A REPAIR DONE. I FEEL THAT IT MAY BE UNSAFE TO DRIVE Y CAR. WHY IS MAZDA CORPORATION ALLOWED TO TAKE SO LONG IN ADDRESSING THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000620June 22, 2017
ENGINE, VEHICLE SPEED CONTROL
CAR ACCELERATES WHEN IDLING IN DRIVE OR REVERSE EVEN WITH FOOT ON BRAKE. CAUSES MANY NEAR ACCIDENTS WHEN PARKING OR IDLING. SEEMS TO BE CONNECTED WITH AC COMPRESSOR. THIS IS VERY DANGEROUS AND SHOULD BE RECALLED AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000618June 22, 2017
AIR BAGS
TAKATA RECALL- RECEIVED NOTICES THAT NEW INFLATOR IS READY TO BE INSTALLED AND MUST TAKE TO DEALER TO REPLACE, NO LOCAL DEALERS HAVE THE PART OR KNOW WHEN THEY WILL GET IT, SO IT IS IMPOSSIBLE TO HAVE IT REPLACED OR BE NOTIFIED WHEN PARTS ARE AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995860June 19, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING 60 MPH, THE CONTACT HEARD A CREAKING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC; HOWEVER, THE CONTACT SCHEDULED AN APPOINTMENT WITH CASCADE AUTOCENTER (148 EASY ST, WENATCHEE, WA 98801). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE, BUT HAD PREVIOUSLY BEEN MADE AWARE OF THE FACT THAT THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). AT THE TIME, THE MANUFACTURER STATED THAT PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992434May 31, 2017
WHEELS
II HAVE RECEIVED PRELIMINARY NOTICE ON OCTOBER 2016 OF A RECALL ON MY MAZDA CX-7 FRONT LOWER CONTROL ARMS. I HAVE NOT RECEIVED ANY FURTHER NOTICE. I BELIEVE IT IS NOT SAFE TO CONTINUE DRIVING THIS VEHICLE WITHOUT REMEDY OF THIS ISSUE. MAZDA IS NOT COMPLIANT WITH GETTING THIS ISSUE FIXED. PLEASE FIE MY COMPLIANT WITH THE RPOPER AUTHORITY SO THIS ISSUE CAN BE RESOLVED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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