Mazda CX-5 Service Bulletins (2013)

824 manufacturer communications on file.

• June 10, 2020•Document ID: 10177012

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-053-20

  Date Added:

  July 3, 2020

  Manufacturer:

  MAZDA

  Summary

  When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order to re-install the original plug from the old transmission.

  Associated Products (35)

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  Associated Documents

  • DownloadMC-10177012-0001.pdf↗
• April 1, 2020•Document ID: 10174570

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  06-002-3705

  Date Added:

  May 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing (C).

  Associated Products (13)

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  Associated Documents

  • DownloadMC-10174570-0001.pdf↗
• March 12, 2020•Document ID: 10173097

  Service Bulletin/Repair Instructions
  POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE AND ENGINE COOLING; SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  00-001-20-3689

  Date Added:

  April 3, 2020

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (137)

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  Associated Documents

  • DownloadMC-10173097-0001.pdf↗
• March 4, 2020•Document ID: 10173228

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SA-036-20

  Date Added:

  April 6, 2020

  Manufacturer:

  MAZDA

  Summary

  The owner’s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the owner’s manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.

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  Associated Documents

  • DownloadMC-10173228-0001.pdf↗
• February 26, 2020•Document ID: 10171843

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  02-004-20-3685

  Date Added:

  February 29, 2020

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.

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  • DownloadMC-10171843-0001.pdf↗
• February 26, 2020•Document ID: 10171792

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-030-20

  Date Added:

  February 27, 2020

  Manufacturer:

  MAZDA

  Summary

  Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

  Associated Products (40)

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  • DownloadMC-10171792-0001.pdf↗
• January 29, 2020•Document ID: 10170941

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  SA-019-20

  Date Added:

  February 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (34)

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  Associated Documents

  • DownloadMC-10170941-0001.pdf↗
• January 23, 2020•Document ID: 10170814

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  02-003-20-3677

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

  Associated Products (49)

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  Associated Documents

  • DownloadMC-10170814-0001.pdf↗
• January 23, 2020•Document ID: 10170813

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-002-20-3678

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem  P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display “F0-002” during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

  Associated Products (35)

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  Associated Documents

  • DownloadMC-10170813-0001.pdf↗
• January 15, 2020•Document ID: 10170829

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; STRUCTURE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-009-20

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  LACK OF POWER UNDER HEAVY LOAD WITH NO WARNING LIGHTS OR DTCS: Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

  Associated Products (36)

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  Associated Documents

  • DownloadMC-10170829-0001.pdf↗
• January 13, 2020•Document ID: 10170817

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-006-20-3673

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).

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  Associated Documents

  • DownloadMC-10170817-0001.pdf↗
• January 9, 2020•Document ID: 10170661

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  09-003-20-3671

  Date Added:

  January 23, 2020

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement.  Mazda vehicles are manufactured with tamper-proof speedometers.  When a speedometer is replaced, the new speedometer will read zero (0) miles.  This procedure is extremely important to accurately represent actual vehicle mileage.  Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore.  In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

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  • DownloadMC-10170661-0001.pdf↗
• January 9, 2020•Document ID: 10170656

  Service Bulletin/Repair Instructions
  SUSPENSION; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  02-002-20-3651

  Date Added:

  January 23, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

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  Associated Documents

  • DownloadMC-10170656-0001.pdf↗
• December 19, 2019•Document ID: 10169540

  Service Bulletin/Repair Instructions
  EQUIPMENT; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  MT-002-19

  Date Added:

  December 20, 2019

  Manufacturer:

  MAZDA

  Summary

  If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage.

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  Associated Documents

  • DownloadMC-10169540-0001.pdf↗
• December 18, 2019•Document ID: 10169513

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; POWER TRAIN

  Mfr Comm. #:

  SA-058-19

  Date Added:

  December 21, 2019

  Manufacturer:

  MAZDA

  Summary

  WARRANTY GUIDELINES FOR RETURNED TRANSMISSION CORES. Be advised that the Mazda Remanufactured Transmission Center (MRTC) has found that up to 30% of the returned transmission cores either included the wrong transmission oil cooler, or the oil cooler was missing altogether. IMPORTANT NOTE: ALWAYS REMEMBER TO INCLUDE THE ORIGINAL OIL COOLER WITH THE RETURNED TRANSMISSION CORE!

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  • DownloadMC-10169513-0001.pdf↗
• December 17, 2019•Document ID: 10169539

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:APPLIANCE:AIR CONDITIONER; EQUIPMENT

  Mfr Comm. #:

  07-002-19-3616a

  Date Added:

  December 20, 2019

  Manufacturer:

  MAZDA

  Summary

  A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

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• December 13, 2019•Document ID: 10169537

  Service Bulletin/Repair Instructions
  EQUIPMENT; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  01-022-19-3657

  Date Added:

  December 20, 2019

  Manufacturer:

  MAZDA

  Summary

  There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Bulletin is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

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  • DownloadMC-10169537-0001.pdf↗
• December 5, 2019•Document ID: 10169509

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN

  Mfr Comm. #:

  SA-053-19

  Date Added:

  December 21, 2019

  Manufacturer:

  MAZDA

  Summary

  GUIDE LINES AND PHOTOS TO DETERMINE IF FLUID/OIL SEEPAGE OR LEAK IS SEVERE ENOUGH TO REQUIRE WARRANTY REPAIR OR TO CLEAN AND MONITOR. Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

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  • DownloadMC-10169509-0001.pdf↗
• November 26, 2019•Document ID: 10168785

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-019-19-3628

  Date Added:

  December 5, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.

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  • DownloadMC-10168785-0001.pdf↗
• November 20, 2019•Document ID: 10168139

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT

  Mfr Comm. #:

  MT-004-19

  Date Added:

  November 24, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about:  Intermittent engine no start  Instrument cluster red security indicator light ON  Engine Start/Start Button Amber indicator light flashing  Battery discharge  Electrical relay buzzing noise  DTC B13D3:94 (Communication error with remote transmitter) stored.This may be caused by:  A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system.  An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system.  An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehicles’s wiring harness may create unusual electrical symptoms.

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  • DownloadMC-10168139-0001.pdf↗