Mazda CX-5 Service Bulletins (2019)

561 manufacturer communications on file.

• January 10, 2019•Document ID: 10153317

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-003-19-3547

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-10153317-0001.pdf↗
• January 10, 2019•Document ID: 10153316

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  02-002-19-3546

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.

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  Associated Documents

  • DownloadMC-10153316-0001.pdf↗
• January 10, 2019•Document ID: 10153313

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-006-19-3549

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazda models, there is no key cylinder on the steering column. Therefore, the engine cannot be started with the auxiliary key if the room fuse is removed or if the transmitter battery is dead.

  Associated Products (31)

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  Associated Documents

  • DownloadMC-10153313-0001.pdf↗
• January 10, 2019•Document ID: 10153312

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-005-19-3548

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

  Associated Products (38)

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  Associated Documents

  • DownloadMC-10153312-0001.pdf↗
• January 10, 2019•Document ID: 10153227

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-002-19-3545

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (102)

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  Associated Documents

  • DownloadMC-10153227-0001.pdf↗
• January 9, 2019•Document ID: 10153311

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-004-19-3558

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

  Associated Products (143)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 123 more
  Associated Documents

  • DownloadMC-10153311-0001.pdf↗
• January 8, 2019•Document ID: 10153304

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  SA-002-19

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working on.

  Associated Products (9)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda62018 Mazda MX-5
  Associated Documents

  • DownloadMC-10153304-0001.pdf↗
• January 4, 2019•Document ID: 10153310

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-003-19-3557

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

  Associated Products (31)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 11 more
  Associated Documents

  • DownloadMC-10153310-0001.pdf↗
• January 4, 2019•Document ID: 10153302

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-001-19

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

  Associated Products (24)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda3+ 4 more
  Associated Documents

  • DownloadMC-10153302-0001.pdf↗
• January 3, 2019•Document ID: 10153332

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING

  Mfr Comm. #:

  09-003-19-3555

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

  Associated Products (98)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 78 more
  Associated Documents

  • DownloadMC-10153332-0001.pdf↗
• January 3, 2019•Document ID: 10153331

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  09-002-19-3554

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.

  Associated Products (144)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 124 more
  Associated Documents

  • DownloadMC-10153331-0001.pdf↗
• January 3, 2019•Document ID: 10153330

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-001-19-3553

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active working SAT radio.

  Associated Products (93)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 73 more
  Associated Documents

  • DownloadMC-10153330-0001.pdf↗
• January 3, 2019•Document ID: 10153319

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, AIR

  Mfr Comm. #:

  04-001-19-3556

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the Anti-Lock Brake System (ABS). Do not attempt any repairs. If you encounter a customer complaint for this concern, explain that the noise comes from the ABS/TCS/DSC "Malfunction Detection Function" initial check and that there is no problem. This initial checkis a necessary function to ensure the normal operation of the ABS/TCS/DSC system. It occurs when the vehicles first moves forward under the following conditions. NOTE: Some customers may describe that the noise does not occur all the time. It does occur all the time, but the sound is more likely to be heard on a slow start and not on a quick start (quick acceleration) when engine noise is louder.

  Associated Products (84)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 64 more
  Associated Documents

  • DownloadMC-10153319-0001.pdf↗
• January 2, 2019•Document ID: 10153315

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-001-19-3550

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

  Associated Products (134)

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  Associated Documents

  • DownloadMC-10153315-0001.pdf↗
• January 2, 2019•Document ID: 10153309

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-002-19-3552

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.

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  Associated Documents

  • DownloadMC-10153309-0001.pdf↗
• January 2, 2019•Document ID: 10153308

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-001-19-3551

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

  Associated Products (144)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 124 more
  Associated Documents

  • DownloadMC-10153308-0001.pdf↗
• December 17, 2018•Document ID: 10153296

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-047-18

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.

  Associated Products (24)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda3+ 4 more
  Associated Documents

  • DownloadMC-10153296-0001.pdf↗
• December 11, 2018•Document ID: 10154139

  Service Bulletin/Repair Instructions
  STEERING; STRUCTURE:BODY

  Mfr Comm. #:

  MT-012-18

  Date Added:

  March 4, 2019

  Manufacturer:

  MAZDA

  Summary

  If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?

  Associated Products (119)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda5+ 99 more
  Associated Documents

  • DownloadMC-10154139-0001.pdf↗
• December 7, 2018•Document ID: 10153297

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-049-18

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  SiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charge for 3 years. NOTE: SiriusXM Satellite Radio trial subscription is free of charge for 3 months.

  Associated Products (3)

  2019 Mazda CX-52019 Mazda CX-92018 Mazda Mazda6
  Associated Documents

  • DownloadMC-10153297-0001.pdf↗
• December 5, 2018•Document ID: 10154138

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  MT-002-18

  Date Added:

  March 4, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge.Blank Screen and/or No Audio Sound These concerns may be caused by:The MAZDA CONNECT system has reached its capacity limits when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and also connected to the USB port.The MAZDA CONNECT system has reached its capacity limits when the customer's USB device capacity exceeds 16 GB (e.g. 64 GB iPhone X). The MAZDA CONNECT system USB port capacity is 16 GB (FAT32).Mazda recommends not to connect any devices to the USB port when streaming music with audio source aha/Pandora/Stitcher/Bluetooth®. When streaming music with audio source aha/Pandora/Stitcher/Bluetooth® (without USB connection), the Connectivity Master Unit (CMU) is able to process Bluetooth® digital data (A) and output audio sound and display Bluetooth® audio information. If the same device is connected to the USB port for charging, the CMU processes both Bluetooth® digital data (A) and USB digital data (B) from the same device at the same time. In this case, CMU resources may be exceeded, causing a Blank Screen and/or No Audio Sound.

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  2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda3+ 4 more
  Associated Documents

  • DownloadMC-10154138-0001.pdf↗