Mazda CX-5 Service Bulletins (2017)

572 manufacturer communications on file.

• May 11, 2020•Document ID: 10176054

  Service Bulletin/Repair Instructions
  VISIBILITY:WINDSHIELD

  Mfr Comm. #:

  SA-051-20

  Date Added:

  June 2, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfunction. This may be caused by water contamination/corrosion at electrical connector C-04 due to: Windshield tint installation: Windshield tint installed to block UV light. The water used during the installation of the tint may run down behind the dashboard. Carefully inspect the windshield to see if window tint has been installed or not. Some window tint film appears clear and is for UV light only. Windshield repair/replacement: Poor windshield sealing during installation can cause an internal water leak. Water may run down behind the dashboard.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10176054-0001.pdf↗
• April 29, 2020•Document ID: 10174589

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES; EQUIPMENT

  Mfr Comm. #:

  09-019-20-3686

  Date Added:

  May 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the switch connector and cause corrosion.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10174589-0001.pdf↗
• April 28, 2020•Document ID: 10174690

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-047-20

  Date Added:

  May 5, 2020

  Manufacturer:

  MAZDA

  Summary

  Be aware that some new AWD vehicles have been found with cracked rear differential cases, as shown below. NOTE: This may affect new vehicles just delivered to the dealer or new vehicles in dealer inventory.

  Associated Products (12)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92017 Mazda CX-32017 Mazda CX-52017 Mazda CX-9
  Associated Documents

  • DownloadMC-10174690-0001.pdf↗
• April 17, 2020•Document ID: 10174583

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  09-015-20-3698

  Date Added:

  May 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the SD card hardware has been changed.

  Associated Products (17)

  2018 Mazda CX-32018 Mazda CX-92018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32014 Mazda Mazda3
  Associated Documents

  • DownloadMC-10174583-0001.pdf↗
• April 1, 2020•Document ID: 10174570

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  06-002-3705

  Date Added:

  May 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing (C).

  Associated Products (13)

  2017 Mazda CX-52017 Mazda Mazda32017 Mazda Mazda62016 Mazda CX-52016 Mazda Mazda32016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62013 Mazda CX-5
  Associated Documents

  • DownloadMC-10174570-0001.pdf↗
• March 12, 2020•Document ID: 10173097

  Service Bulletin/Repair Instructions
  POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE AND ENGINE COOLING; SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  00-001-20-3689

  Date Added:

  April 3, 2020

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (137)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 117 more
  Associated Documents

  • DownloadMC-10173097-0001.pdf↗
• March 11, 2020•Document ID: 10173253

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-041-20

  Date Added:

  April 6, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

  Associated Products (30)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda3+ 10 more
  Associated Documents

  • DownloadMC-10173253-0001.pdf↗
• March 6, 2020•Document ID: 10173100

  Service Bulletin/Repair Instructions
  EQUIPMENT; SERVICE BRAKES, HYDRAULIC; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  04-005-20-3687

  Date Added:

  April 3, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.

  Associated Products (4)

  2019 Mazda CX-52018 Mazda CX-52017 Mazda CX-52016 Mazda CX-5
  Associated Documents

  • DownloadMC-10173100-0001.pdf↗
• March 4, 2020•Document ID: 10173228

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SA-036-20

  Date Added:

  April 6, 2020

  Manufacturer:

  MAZDA

  Summary

  The owner’s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts. CAUTION: Be aware that when cleaning the brand emblem, never use cleaning products that are highly acidic/alkaline detergent, organic solvents or those with aggressive chemical products, otherwise, the brand emblem may become cracked and/or deformed (as shown in the example below). Always refer customers to the owner’s manual for proper cleaning using cold or lukewarm water and a mild, neutral detergent.

  Associated Products (39)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 19 more
  Associated Documents

  • DownloadMC-10173228-0001.pdf↗
• March 3, 2020•Document ID: 10173249

  Service Bulletin/Repair Instructions
  FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-037-20

  Date Added:

  April 6, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have one of the following DTCs stored in memory:  C1001:92 - Forward sensing camera (FSC) poor field of view  B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect.  In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC).  In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.

  Associated Products (35)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 15 more
  Associated Documents

  • DownloadMC-10173249-0001.pdf↗
• February 28, 2020•Document ID: 10171836

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SA-034-20

  Date Added:

  February 29, 2020

  Manufacturer:

  MAZDA

  Summary

  DTC P0942:49 TROUBLESHOOTING: P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added to the Workshop Manual.

  Associated Products (11)

  2020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52018 Mazda Mazda32017 Mazda CX-52017 Mazda Mazda32016 Mazda CX-52016 Mazda Mazda3
  Associated Documents

  • DownloadMC-10171836-0001.pdf↗
• February 27, 2020•Document ID: 10171849

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  09-012-20-3681

  Date Added:

  February 29, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a high frequency noise (like a mosquito sound) while the active driving display is in the flip-up position. The noise may be coming from the capacitor inside the active driving display which vibrates according to the display control frequency. The circuit board resonates with it resulting in an audible noise. To eliminate this concern, the active driving display has been modified to use a higher frequency for the display control.

  Associated Products (2)

  2019 Mazda CX-32017 Mazda CX-5
  Associated Documents

  • DownloadMC-10171849-0001.pdf↗
• February 26, 2020•Document ID: 10171843

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  02-004-20-3685

  Date Added:

  February 29, 2020

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.

  Associated Products (39)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 19 more
  Associated Documents

  • DownloadMC-10171843-0001.pdf↗
• February 26, 2020•Document ID: 10171792

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-030-20

  Date Added:

  February 27, 2020

  Manufacturer:

  MAZDA

  Summary

  Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.

  Associated Products (40)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 20 more
  Associated Documents

  • DownloadMC-10171792-0001.pdf↗
• February 20, 2020•Document ID: 10171844

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  04-003-20-3668

  Date Added:

  February 29, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of metal particles from the rear brake disc plates. The metal particles get caught between the brake pads and disc plates causing groove damage. To eliminate this concern, the disc plate surface honing process has been changed to reduce metal particle formation.

  Associated Products (10)

  2020 Mazda CX-52020 Mazda CX-92019 Mazda CX-52019 Mazda CX-92018 Mazda CX-52018 Mazda CX-92017 Mazda CX-52017 Mazda CX-92016 Mazda CX-52016 Mazda CX-9
  Associated Documents

  • DownloadMC-10171844-0001.pdf↗
• February 18, 2020•Document ID: 10171780

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-011-20a

  Date Added:

  February 27, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.

  Associated Products (30)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda3+ 10 more
  Associated Documents

  • DownloadMC-10171780-0001.pdf↗
• February 11, 2020•Document ID: 10171787

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-026-20

  Date Added:

  February 27, 2020

  Manufacturer:

  MAZDA

  Summary

  Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetooth®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.

  Associated Products (30)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda3+ 10 more
  Associated Documents

  • DownloadMC-10171787-0001.pdf↗
• January 29, 2020•Document ID: 10170941

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  SA-019-20

  Date Added:

  February 4, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (34)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda3+ 14 more
  Associated Documents

  • DownloadMC-10170941-0001.pdf↗
• January 23, 2020•Document ID: 10170814

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  02-003-20-3677

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.

  Associated Products (49)

  2020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 29 more
  Associated Documents

  • DownloadMC-10170814-0001.pdf↗
• January 23, 2020•Document ID: 10170813

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-002-20-3678

  Date Added:

  January 30, 2020

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem  P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display “F0-002” during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km).Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

  Associated Products (35)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda3+ 15 more
  Associated Documents

  • DownloadMC-10170813-0001.pdf↗