Lucid Air Complaints (2022)

23 consumer complaints on file.

• #11487486October 2, 2022
  ELECTRICAL SYSTEM, POWER TRAIN

  Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: Car lost all ability to move forward except for a very weak crawl of 1 or 2 miles per hour. The car is with the manufacturer at this point. Q: How was your safety or the safety of others put at risk? A: Car stopped in the middle of traffic with no warning. I had to slowly move the car to the shoulder across lanes of traffic while going 2 mph. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Yes. The problem is a hard failure and was not fixed by rebooting the car while on the shoulder. The car was transported nearly 300 miles to the Chicago service center where it is being diagnosed. Several drivers have reported the same problem on the Lucid Owner’s Forum. Go to https://lucidowners.com/ and search for ‘turtle mode’. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: The car is at the Lucid service center in Chicago (the manufacturer). Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Car operated normally until the failure occurred. The speedometer was replaced with a red warning symbol and message: ‘Drive System Fault, Pull Over and Contact Customer Care’ .

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11484693September 15, 2022
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY

  The contact owns a 2022 Lucid Air. The contact stated that while driving at an undisclosed speed in inclement weather, there was a lightning strike in close proximity, causing the vehicle to lose motive power. The vehicle inadvertently rebooted and the contact was able to park the vehicle next to a residential garage; however, after turning off the vehicle, the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that a battery pack had short-circuited and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the lightning strike was not related to the failure. The failure mileage was 243.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11484559September 15, 2022
  POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM

  My vehicle was in the garage and the drive train failed. No other details were provided to me by the manufacturer. There have been at least four other reports, in which vehicles were on the road when this occurred and the vehicles shutdown with little to no time to find a safe spot to pull over. This seems to be an issue with either the main EV battery or the 12V accessory battery.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0