Lincoln MKX Complaints (2008)

253 consumer complaints on file.

#11123867August 31, 2018
AIR BAGS
TAKATA RECALL. I CONTACTED MY LOCAL FORD/LINCOLN (GORDIE BOUCHER) DEALER ON OR ABOUT JULY 26TH, 2018 TO RECEIVE A RENTAL VEHICLE TO DRIVE WHILE WAITING FOR A NEW AIRBAG REPLACEMENT FOR MY 2008 LINCOLN MKX RECALL TO COME IN. THE SERVICE PERSON, MIKE, SAID HE WOULD START THE PROCESS RIGHT AWAY AND I SIGNED A NOTE SAYING I WOULD NOT BE DRIVING THE CAR UNTIL FIXED. TODAY, AUGUST 31, I CALLED AND SPOKE TO THE SAME SERVICE PERSON. HE SAID THAT HE DID NOT GET TO STARTING THE RENTAL CAR PROCESS BUT THAT HE COULD DO SO TODAY. I ASKED HIM TO PROCEED. I HONESTLY DO NOT THINK HE HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123455August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED CORTESE LINCOLN AT 585-277-3252 (LOCATED AT 2452 W HENRIETTA RD, ROCHESTER, NY 14623) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123214August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD INC (5001 GLENWOOD ROAD, BROOKLAND, NEW YORK 11234, (888) 381-4515) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-15651748. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122816August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE DEALER (SANDS FORD OF POTTSVILLE, 440 N CLAUDE A LORD BLVD, RT 61, POTTSVILLE, PA 17901, (570) 622-1991) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122303August 25, 2018
POWER TRAIN
OVER THE LAST SEVERAL YEARS, WHILE DRIVING, ALTHOUGH THE ENGINE STAYS ON, THE VEHICLE SIMPLY LOSES TRANSMISSION POWER AND LEAVE ME STRANDED AND IN DANGER ON THE SIDE OF THE ROAD. THIS HAS PUT BOTH MY WIFE AND IN ME IN PRECARIOUS SITUATIONS WHEN THE CAR HAS ABRUPTLY STALLED IN TRAFFIC AND WE HAVE TO ROLL TO THE SIDE OF THE ROAD. THIS HAPPENS 2 OR 3 TIMES A YEAR. BOTH IN THE CITY AND ON THE HIGHWAY. AS LONG AS I SLIGHTLY OVER FILL THE TRANSMISSION WITH FLUID, IT WILL DRIVE FINE FOR ANOTHER 3 OR 4 MONTHS WITH NO ISSUES. THE PROBLEM IS THAT I CAN NOT FIND ANY TRANSMISSION FLUID LEAKAGE AND HAVE TO OVERFILL THE TRANSMISSION TO BE ABLE TO DRIVE THE VEHICLE. WHEN I CONTACTED LINCOLN ABOUT THE TRANSMISSION PROBLEM, I WAS FINALLY TOLD THAT THERE HAD BEEN A VOLUNTARY SAFETY ALERT THAT EXTENDED THE MANUFACTURERS 6 YEAR WARRANTY TO 8 YEARS. BUT, SINCE I NOTIFIED THEM ONE MONTH AFTER THE 8 YEARS HAD EXPIRED, THEY WOULD NOT RESOLVE THE TRANSMISSION SAFETY ISSUE UNDER WARRANTY. WHEN I WROTE A DISPUTE LETTER TO LINCOLN, ABOUT THE TRANSMISSION SAFETY ISSUE AND TOLD THEM THAT THE VEHICLE HAD LESS THAN 60,000 MILES ON IT AND THAT I WAS NOT TIMELY NOTIFIED ABOUT THE VOLUNTARY SAFETY ALERT, THEY ADVISED ME THAT THE MILEAGE DID NOT MATTER. THEY ALSO DID NOT CARE WHEN I TOLD THEM THAT I HAVE BEEN A LOYAL CUSTOMER AND OWNED SEVERAL LINCOLNS (AND MERCURYS) OVER THE YEARS. I AM RETIRED, AND AFRAID TO DRIVE THE CAR ANY DISTANCE AT ALL. WITH THE TWO YEAR OLD AIR BAG RECALL, WE WERE ADVISED THAT MY WIFE CANNOT EVEN RIDE IN THE PASSENGER SEAT. ALTHOUGH TWO MONTHS AGO THEY FINALLY PROVIDED A LOANER CAR, IT IS UNCOMFORTABLE FOR MY WIFE WHO HAS HAD MAJOR BACK SURGERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122057August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MASTEL FORD-LINCOLN (1674 E STATE ST, OLEAN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122047August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLEVINS FORD INC (1136 US-11, GOUVERNEUR, NY 13642, (315) 287-0200) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121863August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (RIVERHEAD FORD LINCOLN, 1419 OLD COUNTRY ROAD, RIVERHEAD, NY 11901) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121950August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN OF QUEEN BOULEVARD (139-48 QUEEN BLVD, JAMAICA, NY) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120409August 16, 2018
AIR BAGS
I ALSO LIKE SO MANY OTHERS RECEIVED THE 'TAKATA RECALL' AND CONTACTED MY LOCAL FORD DEALERSHIP WHO ACTED AS IF I WAS SOME CONFUSED OR DELUSIONAL PERSON, AND INFORMED ME THEY HAD NEVER HEARD OF ANY SUCH RECALL!! SO I CALLED THE ONLY OTHER FORD DEALERSHIP I KNEW AND THEY EXPLAINED 'OH YEAH, WE HAVE HEARD OF IT, BUT WE HAVE NO PARTS OR AUTHORIZATION NUMBERS TO FIX IT WITH YET' WELL MY HUSBAND HAS TO SIT IN THAT PASSENGER'S SEAT AS I DRIVE HIM TO THE HOSPITAL ; FOR CANCER SURGERY AT THE END OF THIS MONTH! SO COULD YOU PLEASE TELL ME WHEN THE NHTSA IS GOING TO MAKE FORD MOTOR CORPORATION DO WHAT IS RIGHT? PLEASE.??? NO MORE GRANTED SECRETLY MAILINGS FOR FORD OR TAKATA. PLEASE HELP US!! I MEAN NO DISRESPECT WHATSOEVER TO ANYONE BUT PLEASE DON'T LET ANY OF THEM KEEP IGNORING US. PLEASE I DON'T WANT MY HUSBAND TO FIGHT CANCER ONLY TO LOSE HIS LIFE TO A FAULTY AIR-BAG THAT WAS IN MY CAR!!!! PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120545August 16, 2018
AIR BAGS
TAKATA RECALL ALTHOUGH, I HAVE NOT BEEN INVOLVED IN AN ACCIDENT, WILL THERE BE A SOLUTION SOON. OR WILL I HAVE TO HAVE AN ACCIDENT FOR THERE TO BE A RESOLVE. IS THERE ANY UPDATES. I'VE NEVER BEEN THROUGH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114980July 31, 2018
POWER TRAIN
I JUST PURCHASED A 2008 LINCOLN MKX IN MARCH. THE CAR RAN GREAT UNTIL I WENT ON A ROAD TRIP IN THE BEGINNING OF JULY. I DROVE ABOUT A COUPLE 1000 MILES. MY LAST DAY OF MY TRIP ON JULY 12 MY CAR STARTED ACTING UP. IT HAD A HARD TIME SHIFTING BETWEEN GEARS. I WOULD PUSH DOWN ON THE GAS PEDDLE AND IT TOOK IT A LONG TIME TO ACCELERATE. I FINALLY MADE IT TO MY DESTINATION. I TURNED OFF THE CAR. WHEN I WENT TO START IT BACK UP IT STARTED. BUT WHEN I OUT IT IN DRIVE IT WOULDN'T MOVE, NOR IN REVERSE AND COULD NOT GET IT IN TO NEUTRAL. HAD IT TOWED TO A SHOP. WHERE AFTER FURTHER EXAMINATION TO TRANSFER CASE WENT OUT INT TURN RUINED THE TRANSMISSION. NEVER A SIGN THAT ANYTHING WAS WRONG UNTIL THAT JULY 13. I TALK TO THE SHOP THAT SAYS HE HAS FIXED 3 OTHER LINCOLNS WITH THE SAME PROBLEM. IF YOU LOOK ONLINE THERE ARE TONS OF COMPLAINTS ABOUT THIS SAME PROBLEM. SEEMS TO ME FORD NEEDS TO RECALL BOTH THE TRANSFER CASE AND TRANSMISSION. NOW I AM HAVING TO PUT MORE MONEY IN IT THEN ITS WORTH. THE TOTAL COST FOR REPAIR AND LABOR IS $6296.22. IF IT KEEPS HAPPENING TO OTHER PEOPLE OVER AND OVER WITH THE SAME PROBLEM THEN FORD SHOULD HAVE TO BE HELD ACCOUNTABLE FOR SELLING DEFECTIVE PRODUCT. I HOPE SOMETHING CAN BE DONE, ESPECIALLY SINCE THIS AS NOTHING TO DO WITH THE DRIVER BUT THE MANUFACTURER WHO HAS MADE A FAULTY PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113751July 30, 2018
AIR BAGS
2008 LINCOLN. MKX. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111157July 13, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN BATTLING FORD AND ITS DEALERSHIPS TO GET ME A LOANER VEHICLE WHILE OUR FAMILY MKX IS PENDING RECALL. I HAVE BEEN TRYING FOR 7 MONTHS. I HAVE NOW FILED A BBB COMPLAINT AND GOING THROUGH THAT PROCESS, FILED COMPLAINT WITH OREGON DOJ, AND NOW WITH NHTSA. WE NEED THIS RECTIFIED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111284July 13, 2018
AIR BAGS
TAKATA RECALL - YOU GUYS NEED TO GET OFF YOUR ASSES AND GET THIS PROBLEM FIXED. I HAVE BEEN TRYING FOR 2 YEARS TO GET FIXED. RECALL SAYS MY PASSENGER MAY SUFFER DEATH? HOW CAN YOU LET THIS GO ON AND KILL OTHER AMERICANS? PLEASE DO YOUR JOB!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110749July 11, 2018
AIR BAGS, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAVE BEEN EXPERIENCING BRAKING ISSUES. I HAVE BROUGHT MY MKX TO A DEALER AND WAS INFORMED THAT I NEED A NEW BRAKE BOOSTER. THEY HAVE INFORMED ME THAT FORD IS AWARE OF THIS DESIGN ISSUE. IS THIS COVERED UNDER ANY TYPE OF RECALL SINCE THEY ARE AWARE OF THE ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102638June 19, 2018
AIR BAGS
TAKATA RECALL FAILING REPAIR SERVICE FROM LINCOLN/FORD IN REPLACING THE TAKATA AIRBAGS IN OUR VEHICLE. WE RECEIVED THE RECALL NOTICE 1.5 YEARS AGO. WE FOLLOWED THE DIRECTIONS IN THE NOTICE LETTER & CALLED A LOCAL LINCOLN DEALER, NORTH PARK LINCOLN IN SAN ANTONIO, TX. EACH TIME WE CALLED THEY DID NOT HAVE THE PART. NO ONE TOLD US ABOUT THE HIGH RISK OF SERIOUS INJURY RELATED TO THE AIRBAGS. MAY OF 2018 WE GET A LETTER FROM LINCOLN/FORD SAYING THEY HAVE NO PARTS, BUT LINCOLN/FORD WILL PAY FOR A RENTAL CAR UNTIL PARTS COME IN. WE WONDER WHY THEY WOULD PAY FOR RENTALS & FIND OUT THE AIRBAGS ARE TAKATA AIRBAGS THAT OFTEN EXPLODE AND KILL PEOPLE. WE CONTACT NORTH PARK LINCOLN WHO SAYS THEY HAVE NO PARTS & WILL NOT PROVIDE A RENTAL THEY GET PARTS. WE PAY FOR OUR OWN RENTAL TO AVOID THE RISK OF DEATH. MY COMPLAINT IS I DO NOT WANT LINCOLN/FORD TO BENEFIT IN ANY NHTSA INVESTIGATION BY SHOWING THE ADMINISTRATIVE AGENCY HOW THEY "OFFERED" TO PROVIDE RENTAL VEHICLES TO PEOPLE WHO BOUGHT THEIR VEHICLES EQUIPPED WITH THE DANGEROUS AIRBAG SYSTEMS. LINCOLN/FORD DID SEND A LETTER OFFERING TO PROVIDE RENTALS TO PEOPLE WHO WERE IN NEED OF A SAFETY RECALL REPAIR TO REPLACE THE TAKATA AIRBAGS IN THEIR VEHICLES. HOWEVER, ONCE THE PERSON SHOWS UP AT THE DEALERSHIP ASKING FOR A RENTAL VEHICLE THE PERSONNEL AT THE DEALERSHIP REFUSE TO FIX THE VEHICLE BECAUSE "THEY HAVE NO PARTS", AND ALSO REFUSE TO HONOR THE MAY 2018 LETTER TERMS BY PROVIDING A RENTAL VEHICLE AS PROMISED. INSTEAD THEY ARE TELLING PEOPLE THEY HAVE NO PARTS, THEY HAVE NO RENTAL VEHICLES, AND TO KEEP DRIVING THE CAR WITH THE DANGEROUS AIRBAGS. I PROVED THEY LIED TO ME ABOUT THEIR HERTZ RENTAL AVAILABILITY BY MAKING MY OWN RENTAL RESERVATION, BUT WE ARE PAYING FOR IT. I BELIEVE THEY ARE SENDING THE LETTER BUT FAILING TO COMPLY WITH THE TERMS IN ORDER TO HAVE A CHILLING EFFECT ON PEOPLE ASKING FOR REPAIRS/RENTALS TO SAVE MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101399June 12, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101425June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DUBLIN FORD LINCOLN (2265 VETERANS BLVD, DUBLIN, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101248June 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RAY PEARMAN LINCOLN AT (256) 533-0625 (2501 BOB WALLACE AVE SW, HUNTSVILLE, AL 35805) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART SHOULD BECOME AVAILABLE BETWEEN MARCH AND SEPTEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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