Lincoln MKX Complaints (2007)

298 consumer complaints on file.

#11142852October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (FUCCILLO FORD OF NELLISTON, 6500 NY-5, NELLISTON, MY 13410, 518-993-5555) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142535October 25, 2018
AIR BAGS
COMPLAINT REGARDING SAFETY RECALL 16S26 / NHTSA RECALL 16V-384. I WAS FIRST NOTIFIED BY LINCOLN MOTOR COMPANY OF THIS RECALL VIA A POSTAL LETTER IN JULY 2016. UPON BEING NOTIFIED OF THE RECALL I HAVE ASKED THE LINCOLN DEALER SEVERAL TIMES OVER THE 2 YEAR PERIOD THE RECALL HAS BEEN IN PLACE WHEN THE PARTS, ETC. WILL BE AVAILABLE TO PERFORM THE NEEDED CORRECTION. EACH TIME I HAVE RECEIVED THE RESPONSE THAT THE PARTS OF STILL NOT AVAILABLE. THIS RECALL HAS BEEN IN PLACE FOR 2 YEARS WITHOUT BEING REMEDIED BY LINCOLN MOTOR COMPANY DUE TO THE PARTS NOT BEING AVAILABLE. AN AIRBAG DEFECT IS A VERY SERIOUS ISSUE THAT NEEDS TO BE CORRECTED AS SOON AS POSSIBLE. WAITING 2 YEARS FOR THE CORRECT PART TO REMEDY THE ISSUE IS UNACCEPTABLE IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141887October 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (SESI LINCOLN, 3990 JACKSON RD, ANN ARBOR, MI), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141288October 18, 2018
AIR BAGS
TAKATA RECALL. I AM FILING A FORMAL COMPLAINT DUE TO THE FACT THAT ME AND MY FAMILY HAVE NOT BEEN ABLE TO RIDE SAFELY IN OUR LINCOLN MKX FOR APPROXIMATELY A YEAR NOW EVERY TIME I CALL THERE IS NO ESTIMATED DATE TO GET THE AIRBAGS. HOW LONG DOES THE MANUFACTURER HAVE UNTIL THEY HAVE TO DEEM THE UNSAFE ENOUGH TO TOTAL THE VEHICLE AND REIMBURSE US TO REPLACE THE VEHICLE? THEY MUST DEEM IT UNSAFE ENOUGH TO TELL US NIT'S NOT DRIVABLE WITH PASSENGERS. AND T'S NOT FEASIBLE TO TAKE ADVANTAGE OF THE RENTAL OPTION DUE TO HAVING TO LET THE CAR SIT IN THE DRIVEWAY, AND THE INCONVENIENCE OF HAVING TO RE-FILE THE RENTAL PAPERWORK EVERY MONTH I HAVE THE RENTAL THOUGH THE DEALERSHIP. IS MY CAR SAFE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140609October 16, 2018
AIR BAGS
THERE IS A RECALL ALREADY. I PURCHASED MY VEHICLE IN OCTOBER OF 2017 AND CHECKED FOR RECALLS. I SAW THE RECALL FOR THE FRONTAL PASSENGER AIRBAG INFLATOR. I CALLED A DEALERSHIP IN NOVEMBER OF 2017 AND THEY SAID THERE WAS NO REMEDY AVAILABLE YET AND TO CHECK BACK IN THE SPRING OF 2018. HERE IT IS ONE YEAR LATER AND YOUR WEBSITE SAYS THERE IS STILL NO REMEDY AVAILABLE. IS THERE ANYTHING THAT CAN BE DONE TO GET MY AIRBAG INFLATOR REPLACED QUICKLY? IT IS VERY DANGEROUS FOR SOMEONE TO RIDE IN THE FRONT PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140700October 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE COOPER LINCOLN OF EDMOND (616 W MEMORIAL RD, OKLAHOMA CITY, OK 73114, (866) 417-3092) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133221October 3, 2018
AIR BAGS
TAKATA INFLATOR AND AIRBAG WHEN I ENTER MY VIN REGARDING THE TAKATA AIRBAGS, IT SUGGESTS THAT MY VEHICLE HAS TWO AIRBAG ISSUES FOR WHICH PARTS ARE NOT CURRENTLY AVAILABLE. WHEN I CONTACTED CUSTOMER SERVICE REGARDING THE MATTER THEY ALSO INDICATED THAT PARTS FOR MY VEHICLE WOULD NOT BE AVAILABLE UNTIL THE END OF THE YEAR. HOWEVER, MYSTERIOUSLY AFTER COMPLAINING ABOUT POOR CUSTOMER SERVICE AT THE ALBANY FORD/LINCOLN DEALERSHIP IN ALBANY, GA VIA THE 1-800 CUSTOMER NUMBER, MY VEHICLE WAS RETURNED TO ME INDICATING THAT ONE OF THE ISSUES WAS RESOLVED (PASSENGER) AND THE OTHER WAS A NON-ISSUE. AND THUS THEY TOOK NO ACTION. EVERYWHERE I'VE READ, PARTS ARE NOT AVAILABLE SO I AM CONCERNED AS TO WHY MY VEHICLE WAS ALL OF A SUDDEN "FIXED" WHEN I BEGAN FILING COMPLAINTS ON MY LOCAL DEALERSHIP. I BELIEVE IT IS POSSIBLE THAT I AM DRIVING AROUND A TICKING TIMEBOMB THAT HAS NOT YET BEEN FIXED THUS JEOPARDIZING ME AND MY PASSENGERS. I THINK THEY ARE ENGAGING IN SHADY BUTISINESS PRACTICES LOCALLY, BUT AS OF LATELY THIS SEEMS NATIONALLY TO BE A COMPANY-WIDE FORD/LINCOLN PHILOSOPHY, AND THE LOCAL DEALERSHIP IS JUST A SYMPTOM, NOT THE CAUSE. FROM JUNE 2018 UNTIL OCTOBER 3, MY VEHICLE WAS STORED AT THE FORD/LINCOLN DEALERSHIP AND I WAS IN A RENTAL VEHICLE. MY VEHICLE WAS RETURNED TO ME BY THE DEALERSHIP ON OCTOBER 3, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132111September 28, 2018
AIR BAGS
TAKATA RECALL I WAS TOLD I GET A RENTAL WHILE WAITING FOR THIS PART TO BE AVAILABLE. THAT WAS THREE MONTHS AGO. I AM STILL NOT IN A RENTAL AND I DRIVE MY VEHICLE EVERYDAY WITH MY CHILDREN'S LIFE AT RISK. THIS IS RIDICULOUS AND I WANT SOME SORT OF RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131937September 27, 2018
AIR BAGS
THE ORIGINAL RECALL IS FROM APRIL 2016. SINCE THAT TIME I COULD NOT HAVE A PASSENGER IN THE VEHICLE. IN MAY 2018 I WAS OFFERED A RENTAL CAR BECAUSE NOW I CANNOT DRIVE MY VEHICLE AT ALL. MY CAR HAS BEEN SITTING IN MY DRIVEWAY NOW SINCE JULY 3RD AND I AM FORCED TO DRIVE A RENTAL THAT IS NOT COMPARABLE TO MY MKX. ALSO, IT IS QUITE INCONVENIENT SINCE EVERY 30 DAYS I HAVE TO RENEW THE RENTAL AGREEMENT WHICH INVOLVES ME GOING TO TWO DIFFERENT PLACES FOR PAPERWORK AND TAKES ABOUT AN HOUR EACH TIME. I HAVE HAD 4 DIFFERENT AGREEMENTS SO FAR BECAUSE WHEN I WAS AWAY THEY WANTED THE RENTAL BACK AND WHEN I GOT HOME HAD TO GET ANOTHER RENTAL. IT HAS BEEN TIME CONSUMING AND BOTHERSOME. I WOULD LIKE TO HAVE MY OWN CAR TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131826September 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCCOY MILLS FORD AT (888) 434-3145 (LOCATED AT 700 W COMMONWEALTH AVE, FULLERTON, CA 92832) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER STATED THAT THE PART WOULD BECOME AVAILABLE THE THIRD QUARTER OF THE YEAR. THE CONTACT WAS REFERRED TO LINCOLN SOUTH COAST (LOCATED AT 1405 AUTO MALL DR, SANTA ANA, CA 92705, (657) 231-5300) FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130614September 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM SNEAD FORD (2401 W MAIN ST, WAYNESBORO, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129568September 14, 2018
STRUCTURE:FRAME AND MEMBERS, STEERING
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT NOTICED FLUID UNDERNEATH THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SINCLAIR FORD INC. (7466 S LINDBERGH BLVD, ST. LOUIS, MO 63125, 314-892-2600) WHERE IT WAS DIAGNOSED THAT THE FRAME BOLTS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128212September 8, 2018
AIR BAGS
TAKATA INFLATORS PASSENGER SIDE, PURCHASED 2007 LINCOLN MKX ON 7/31/2018 FROM NOURSE DELERSHIP IN CHILLICOTHE OHIO, AT THE TIME OF PURCHASE THAT IT HAS A RECALL .NOURSE DID NOT TELL US ABOUT IT , I WANT THE ISSUE RESOLVED ASAP! THIS VEHICLE IS USED AS A FAMILY VEHICLE DAILY WHY WAS THIS VEHICLE SOLD WITH A EXTREMELY DANGEROUS ISSUE WHY WAS I NOT TOLD ABOUT THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11123538August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CORWIN FORD TRI-CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (888) 379-9774) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123175August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (HEMPSTEAD FORD, 301 N. FRANKLIN ST. HEMPSTEAD, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122984August 28, 2018
AIR BAGS
I RECEIVED A RECALL FROM LINCOLN MOTOR CO. IN JULY OF 2016. TO DATE THE COMPANY HAS ONLY OFFERED TO REPLACE MY CAR WITH A SUBSTANDARD RENTAL CAR. MY REQUEST TO REPLACE THE AIRBAGS HAS NOT BEEN HONORED. (AUGUST 28, 2018) OVER 2 YEARS SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123131August 28, 2018
FUEL/PROPULSION SYSTEM
OUR CAR WAS IDENTIFIED AS FORD/LINCOLN SAFETY RECALL 14S22 INVOLVING CORROSION OF THE FUEL TANK. SOUTH HILLS LINCOLN MADE A POOR DECISION TO TREAT TANK WITH ANTI-CORROSIVE IN LATE SEPTEMBER 2016 VERSUS REPLACE THE FUEL TANK. OUR FUEL TANK COMMENCED LEAKING ON 8/23 AND IS UNSAFE TO DRIVE. AS DEALER WAS PAID BY FORD IN 2016 FORD HAS INDICATED THAT THEY ARE NOT GOING TO PAY DEALER 2X FOR SAME RECALL. WORK DONE IS BEYOND 12 MONTH WARRANTY FOR RECALL REPAIR. I HAVE HAD TO RENT A CAR BECAUSE MY MKX IS UNSAFE TO DRIVE LEAKING FUEL. TANK IS $2,770 PLUS LABOR. AS RECALL HAS NO EXPIRATION DATE, FORD/SOUTH HILLS LINCOLN NEED TO FIX SAFETY PROBLEM. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122100August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWO LOCAL DEALERS (FERRARIO-FORD LINCOLN, 2472 CORNING RD, ELMIRA, NY 14903, (607) 734-1681) AND (SIMMONS ROCKWELL FORD OF BATH, 7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121942August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (BURDICK LINCOLN, 5885 CIR DR E #300, CICERO, NY 13039, 315-699-6300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121128August 20, 2018
POWER TRAIN
MY 2007 LINCOLN HAS HAD TRANSMISSION PROBLEMS SINCE I PURCHASED-IT HAD 66,000 MILES ON IT WHEN I GOT IT. WHEN I WENT FORWARD AND EXCELLARATED MADE LOUD CLUNK, LIKE IT FELL ON THE GROUND!TOOK INTO DEALER AND THEY SAID NO PROBLEM AND TOOK IT BACK IN 12/2015 FOR RECALL-CHECKED AND SAID THEY DID AN UPDATE FOR $780.00, NOW CAR WON'T MOVE IN DRIVE AND MAKES A LOUD CLUNK WHEN PUT IN REVERSE. TRYING TO CONTACT DEALER AGAIN SAVE SINCLAIR-BUT MY AFTER MARKET EXTENDED WARRANTY IS UP-OF COURSE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKX