Lincoln MKX Complaints (2013)

164 consumer complaints on file.

#11572919February 20, 2024
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated that after her daughter started the vehicle, the parking brake failed and the vehicle began to roll. As a result, the vehicle rolled 300 yards downhill, running over the driver, who had attempted to physically stop the vehicle and came to a complete stop after colliding with a building. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The driver was taken to an area hospital and treated for a sprained hip, a sprained ankle, and various contusions. The vehicle was taken to the dealer, who determined that the vehicle was functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 243,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11571395February 12, 2024
SERVICE BRAKES
We have had numerous failures in the braking system. This started with occasional spongy pedal issues that resulted in replacement of the brake booster. This started a two year long journey to repair brake issues. This has gone thru two of the most reputable auto mechanic shops in our area. We have gone thru three brake boosters, one master cylinder, and about to replace the second ABS hydraulic unit. The ABS hydraulic/module unit is the most frustrating because it is failing at such a rate the mechanics cannot get them new and we have had to use refurbished ones. This is a tremendous safety issue and we as consumers are working diligently to repair the issues... only to have erratic unsafe braking conditions. This is a huge lawsuit waiting to happen if Ford/Lincoln does not address the issues and research a solution.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569389February 1, 2024
SERVICE BRAKES
Brakes loose pressure and break pedal has to be pushed to the floor before speed is reduced. Likely an issue with the break booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562418December 28, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
The contact owns a 2013 Lincoln MKX. The contact stated while driving 70 MPH with the radio playing, the contact stated that only the rear speaker was playing. The contact increased the volume to hear the sound in the front speakers; however, while merging onto the highway, the speakers in the front of the vehicle started working and the volume increased. The increased volume of the speakers startled the contact who jumped and jerked the steering wheel. The contact stated that the passenger in the vehicle suffered a panic attack and passed out with his eyes rolling back in his head. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11562084December 27, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2013 Lincoln MKX. The contact stated that the heating and A/C units had increased to high levels. The defroster was fogging up the windshields. The driver had a limited visibility of the roadway. Additionally, the vehicle was running hot. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the thermostat and the center head module. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562175December 27, 2023
ELECTRICAL SYSTEM
Noticed for the last year or two that the buttons on my air and best turn on without to touch any button and will not power off also the windows will fog while driving. If heat is on the buttons will dial to air conditioning which causes foggy windows while on busy interstate. Also noticed there are several complaints on the internet from others who experience similarities of what is call ghost buttons. This also send sensor into a frenzy and can cause the car to over heat without warning happen to me twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559173December 8, 2023
SERVICE BRAKES
When driving the vehicle, the brakes got stiff and mushy and hard to stop the car. There was not indicator on the dash there was an issue with the brakes. Had it checked by a mechanic and he stated it needed to go to the dealership since it was the brake booster which needed attention. I looked for recalls on this model and they had one in 2015 time frame, but I did not purchase it used until 8/17 after the recall. I set an appointment with the Stumpf Ford where they confirmed it was the brake booster. I also found numerous (43) complaints about the same issue with the 2013 Lincoln MKX. I fortunately did not have an accident when this happened, but feel there are issues around the brake booster and it is a hazard for my self and other drivers if there had been an accident. The dealership had stated there was a recall which ended in 2015 for that model, but that there is one on going from 2018 until 2025 for the MKZ. As stated this is a safety issue for the driver of the car and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547872October 2, 2023
SERVICE BRAKES
Fault ABS module. Common complaint on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546130September 23, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
While driving on Sept 22 2023 I hit a pothole and immediately felt a change in the pressure in the gas pedal, upon braking I noticed a loss of pressure in the brake system. Vehicle was slow to respond to applicsation of brake pedal to where I had to move my seaty forward so that I could depress the pedal to the floor ( im 4'10" and could not apply the brake to the degree needed to stop my vehicle from the seat position I usually drive in). When pressing the brake pedal it felt as if it wanted to engage the ABS system but was not doing so and I would have to press the pedal to the floor which then would bring me to a jolting stop. I don't know how to explain it but there was also a differnce in the feeling of pressure when pushing on the gas pedal so whatever happened affected pressure in both the fuel and brake syatem foot pedals. I have not had the vehicle inspected as of writing this, nor have I reported it to Police as I did not experience a collisionbeing that it happened a short distance from my house abnd the vehicle has not been driven since the issue began yesterday morning Sept 22 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546131September 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
lOSS OF PRESSURE IN BRAKES AND FUEL FOOT PEDALS AFTER HITTING A POTHOLE. PRESSURE WAS SO LOW IN BRAKES I HAD TO PRESS BRAKE PEDAL TO FLOOR TO COME TO A JERKING STOP. IT FELT AS IF THERE WAS NO BRAKE AT ALL AS IT WAS SLOW TO BRAKE COMING TO AN ABRUPT STOP ONCE PEDAL FLOORED. I DO NOT HAVE DOCUMENTATION FROM SERVICE CENTER AS I HAVE NOT HAD IT LOOKED AT SINCE THE ISSUE HAPPENED YESTERDAY MORNING, AND I HAVE NO POLICE REPORT AT THIS TIME AS THERE WAS NO CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545325September 19, 2023
AIR BAGS
I bought the car 1 week before taking it to Ford Garage to be serviced and inspected. It has high mileage. over 208,000 miles. The engine light was on the previsce owner said it needed an 02 sensor, upon them checking it needed 2 02 sensors and a drivers side air bag replacement. upon them checking the car fax at the Ford garage the service manager told me that the vehicle had never been in an accident or any reported damage. do airbags normally just go bad. I had to replace airbag so that it would pass West Virginia's state inspection. the service manager got upset at me when I asked why it needed replaced. he ever told me they would not do the work. But it needed done to pass the state inspection, I would just have to park it and forget about it unless I sold it to someone in a state that did not require state inspections like the man i bought it from in Ohio. I even asked if it could be a sensor or component that was bad instead of replacing the complete airbag. the service manager got very upset on me asking. so i told him to do the work so that i would be able to drive the vehicle. replacement and labor was over $1,000. I live on S.S and that's a lot of money. plus the 2, 02 sensors was over $600. Plus whether it maters , the evening before they picked up the vehicle the air conditioning worked great. have witness. the picked it up and drove it to the Ford dealership In Wellsburg , West Virginia which is a drive of about 8 to 10 miles. the service manger told me the car had no air conditioning working. This is very strange since the day I bought the car the air conditioning worked great. he told me he even had his supervisor check it. I have not been able to check the vehicle because I have been extremely ill since vehicle has been returned. I have not been able to check it , I haven't even been outside my home. all together, parts and labor an different items came to over $2,800 . was there ever a recall on the airbags during this time period its a 2013MKX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545061September 17, 2023
SERVICE BRAKES
Brakes went out completely and it took several times to hit the brakes in order for you to stop. I almost had to choose hitting a pole to keep from endangering someone else. I could have lost my life. I am still frightened about this incident. After having the brake pads and rotors replaced, for $500, at Jiffy Lube, the vehicle still wouldn’t stop. I contacted Ford to inform of the issue and was informed that’s there two active recalls. After I found out there was a recall on the brake booster, I had the vehicle towed to Ford AutoNation, Arlington, Tx. They told me they were two weeks behind and would get to the vehicle ASAP. Waited over three weeks and not until the week of September 11, 2023, I was informed, that the recall expired in March 2023. I purchased vehicle in 2017. The incident occurred in July 2023. I informed them that this isn’t fair, because from research, several consumers are still complaining about the brake booster going out. I called Ford and was advised the same thing. I asked to speak with someone above and was informed, I’m it. He was the case manager. I called AutoNation back asked if they can give me a discount. Finally, I was advised repairs would go from $1413 to $865. I still feel the recall should be honored. I had no idea about this recall and it went out when it did. I guess Ford doesn’t care about their consumers life or the life of others that could have been hurt or killed. This is very poor customer service. So now, I have to spend more money which is now coming to a total of $1913, (includes brake pads/rotors), and Ford took approximately $600 off repairs, still leaving me with almost $900 out of pocket. Please assist me with my concern to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544812September 15, 2023
SERVICE BRAKES
The brake booster on this car is going bad. It is exactly the same part that was recalled on our daughter's 2013 Ford Edge. There are no warning lamps or other feedback to the driver. It is an audible sound of air escaping that I recognized from her experience. It is not yet difficult to make the car stop, but, it is a significant concern. I first heard the issue in August of this year at just over 108,000 miles. It has not been inspected by a mechanic yet, I will be taking it in. This is a significant issue. It is continuous and I first thought it was in the air conditioning. My husband identified it as the same sound we heard on my daughter's edge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543141September 7, 2023
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated while driving 35 MPH and attempting to decelerate, the brake pedal was depressed and went to the floorboard, but the vehicle failed to stop as needed. After pumping the brake pedal, the vehicle was able to come to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake master cylinder. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed an additional failure with the ABS. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542773September 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Lincoln MKX. The contact stated while driving 35 MPH, the brake pedal was firm, requiring added force to depress the brake pedal while attempting to stop the vehicle. The ABS and traction control warning lights were illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538481August 14, 2023
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated that while her father was driving at an undisclosed speed, the brakes became inoperable; however, the contact stated that her father was able to safely drive the vehicle to the residence. The vehicle was driven to an independent mechanic, where it was diagnosed as a brake control module failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530787July 7, 2023
SERVICE BRAKES
Without any warning light on dashboard, brake pedal on our 2013 Lincoln Mkx became very difficult to press. So difficult my wife is unable to do so at all. Takes an alarming amount of space to come to a complete stop. Very dangerous and almost caused an accident. A recall took place a few years back before we owned this vehicle (recall 13n02) and listed brake booster as the cause up through the 2013 model. For some reason our vehicle was not included. Regardless of if manufacturer says the problem was resolved by the time our vehicle was manufactured, that is clearly not the case. I have read countless testimonials from people in similar situations (same vehicle, year,and problem), so why is this not being addressed? Why has this recall not been reopened? Do you really need to wait until enough people have been effected, or enough accidents have been reported, or enough lives have been lost before this becomes something you'll address? This is extremely dangerous, happened with no warning, and I'll be damned if I'm going to wait on the sidelines until someone finally decides to pay attention. Somebody needs to do their damn job and get on this. For Christ's sake, do better
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527593June 18, 2023
SERVICE BRAKES
When braking there is no resistance on the brake pedal and is slow to break. Very scary when it randomly happens when driving and unable to quickly stop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525554June 6, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2013 Lincoln MKX. The contact stated that the back over prevention camera failed to display an image while in operation. The vehicle was taken to the dealer who stated that the camera needed to be replaced by a certified mechanic who was not associated with the dealership. The vehicle was repaired. After the repair, the back over prevention camera displayed the image upside down. The vehicle was returned to the dealer who diagnosed that the camera failed and needed to be replaced again. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517865April 19, 2023
SERVICE BRAKES
Had to press brake pedal very hard, brakes were not working well. All pads/rotors were good. Had to bring it to a dealer and they said the brake booster had to be replaced. I noticed there was a recall on later model MKXs but for some reason not the 2103 - it seems like the problem affects a lot of people though.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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