Lincoln MKS Complaints (2009)

56 consumer complaints on file.

#10367379November 16, 2010
SERVICE BRAKES, HYDRAULIC
MULTIPLE INSTANCES OF FRONT BRAKES GRINDING WHEN BRAKING. PURCHASED CAR AS A DEMO IN DECEMBER 2009 WITH 7800 MILES. BRAKES WERE GRINDING WITHIN 30 DAYS. HAS BEEN IN THE DEALERSHIP MULTIPLE TIMES. GOING FOR FOURTH (?) REPAIR AS SOON AS PARTS ARRIVE. APPARENTLY THERE IS AN TSB ISSUED BY FORD/LINCOLN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354681September 9, 2010
SERVICE BRAKES, HYDRAULIC
WE LEASED THE 2009 LINCOLN MKS WITH 71 MILES ON IT IN FEBRUARY 2009. THE PROBLEM IS A GRINDING NOISE AND VIBRATION OCCURRING WHEN THE BRAKE IS APPLIED COMING FROM THE RIGHT FRONT WHEEL (PASSENGER SIDE OF VEHICLE). TOOK THE CAR INTO THE DEALERSHIP STARTING IN AUG.2009 VEHICLE HAD 3476 MILES AND THEY STATED THEY HAD TO ORDER PARTS. BROUGHT THE VEHICLE IN FOR THE FIX- NEW BRAKE PADS. HAD TO BRING THE CAR INTO THE DEALERSHIP FOR AN ADDITIONAL 3 TIMES FROM DEC.2009 TO MAY 2010 FOR SAME RECURRING PROBLEM. THEY CHANGED BRAKE PADS AS ONLY FIX. SENT LINCOLN A DEFECT NOTICE AS REQUIRED PER FLORIDA 'S LEMON LAW AND CONTACTED THE BBB AUTO-LINE TO INITIATE OUR CLAIM. AUG 31, 2010 FINAL ATTEMPT TO REPAIR WAS DONE BY FORD. THEY STATED THEY COULD NOT VERIFY GRINDING NOISE PER THEIR ROAD TEST, BUT PROCEEDED WITH TSB 10-17-03. THIS LATEST TSB NEWLY DESIGNED BRAKE PADS WERE INSTALLED. WE DON'T LIKE BEING THEIR TEST CASE AND WE HAVE NO CONFIDENCE THAT ANOTHER SET OF BRAKE PADS REGARDLESS OF THE NEW DESIGN WILL SOLVE THE PROBLEM. CURIOUS THAT THE NOISE AND VIBRATIONS OCCUR ONLY ON ONE SIDE OF THE CAR (PASSENGER RIGHT FRONT SIDE WHEEL AREA) AND FORD HAD NO ANSWER WHEN QUESTIONED. PREVIOUSLY, THE GRINDING NOISE HAS RETURNED ABOUT 60-90 DAYS AFTER THE NEW BRAKE PADS HAVE BEEN INSTALLED. THERE IS NO GUARANTEE THAT THIS "FINAL ATTEMPT TO REPAIR" THE BRAKE PROBLEM WILL BE THE CURE. WE ARE NOT SATISFIED WITH FORD'S FIX. FIELD SERV.TECH WROTE ON THE SERVICE REPORT HE BELIEVED THAT THERE WERE NO SAFETY ISSUES WITH THE BRAKES AND PROBLEM WE DESCRIBED HAVING. WE DO NOT HAVE CONFIDENCE IN THAT OPINION. WE ARE AFRAID TO DRIVE THE CAR AND AFTER HAVING THE CAR FOR ALMOST 2 YEARS HAVE ONLY 10,717 MILES. WE WILL PURSUE OUR LEMON LAW CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344876July 23, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE THE BRAKES WERE ENGAGED THERE WAS A LOUD GRINDING NOISE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS NOTIFIED, TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. FORD MOTOR COMPANY ISSUED FIVE TSB'S REGARDING THE BRAKES GRINDING. THE BRAKES HAVE BEEN REPAIRED FIVE TIMES. WHEN THE VEHICLE WAS REPAIRED THE NOISE DID NOT RECUR FOR APPROXIMATELY 2000 MILES. THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341860July 7, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 35 MPH APPROACHING A STOP SIGN HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE STATED THAT THE VEHICLE ACCELERATED UP TO 4000 RPMS AND BEGAN TO SLOW DOWN ON ITS OWN. HE DID NOT CONTACT THE DEALER. THE FAILURE OCCURRED AGAIN WHILE DRIVING 25 MPH; YET, HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE SHIFTED INTO NEUTRAL GEAR IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO LOCATE THE FAILURE. THE CONTACT STATED THE FAILURE OCCURRED INTERMITTENTLY. HE CONTACTED THE MANUFACTURER AND THEY REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,700. UPDATED 08/24/10. *LJ UPDATED 08/25/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340985July 1, 2010
SEATS
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE EQUIPMENT UNDER THE SEAT USED FOR HEATING AND AIR CONDITIONING HAS INJURED HIS TAIL BONE. THE SUSPENSION BEGAN TO DETERIORATE AND CAUSED THE EQUIPMENT UNDERNEATH THE SEAT TO PENETRATE. THE VEHICLE HAD NOT BEEN INSPECTED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 20 AND THE CURRENT MILEAGE WAS 8000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10334966June 7, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THERE WERE CONSTANT ISSUES WITH THE BRAKES. THE REAR BRAKES WERE GRINDING AND WERE REPAIRED AT THE LOCAL DEALERSHIP. HOWEVER, THE FRONT BRAKES MADE A LOT OF NOISE AND SEEMED AS IF THERE WAS NO BRAKE PAD. THE DEALER STATED THAT THERE WAS A RELATED TECHNICAL SERVICE BULLETIN FOR THE FRONT BRAKES AND REPLACED THEM; HOWEVER, THE FAILURE CONTINUED. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 0. THE CURRENT MILEAGE WAS APPROXIMATELY 11,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331586May 21, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS AND APPLYING THE BRAKES, THERE WAS AN UNUSUAL NOISE THAT INTERMITTENTLY APPEARED. HE CONTACTED THE DEALER WHO ADVISED THAT THE NOISE WAS NORMAL. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS AND THE BRAKE MOTOR WAS REPLACED. THE FAILURE RECURRED. THERE WERE NO FURTHER REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323835April 5, 2010
SEATS:MID/REAR ASSEMBLY
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 40 MPH, HE ATTEMPTED TO CHANGE LANES AND NOTICED THAT THE REAR HEAD RESTRAINT WAS BLOCKING HIS LINE OF VISION. THE HEAD RESTRAINT CAUSED A BLIND SPOT ON BOTH SIDES OF THE REAR WINDOWS. THE DEALER WAS NOTIFIED AND THEY ADVISED REMOVING THE HEAD RESTRAINTS OR ADJUSTING THEM IN A LOWER POSITION. THE MANUFACTURER ADVISED HAVING THE DEALER OFFER THEIR ASSISTANCE. THE CONTACT STATED THAT NEITHER THE DEALER NOR THE MANUFACTURER HAD BEEN ABLE TO ASSIST HIM. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323216March 31, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 3 MPH, APPROACHING A STOP SIGN. WHEN THE BRAKE PEDAL WAS APPLIED A THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN RESURFACED THE BRAKE PADS; HOWEVER, THE FAILURE CONTINUED AFTER THE SERVICE REPAIR. THE FAILURE MILEAGE WAS 2,432. THE CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322294March 26, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING AT APPROXIMATELY 5 MPH WHEN HE NOTICED THAT THE BRAKES WERE MAKING A LOUD GRINGING NOISE. THE CONTACT TOOK THE VEHICLE TO THE AUTHORIZED DEALERSHIP FOR REPAIR SIX TIMES BUT THE DEALER COULD NOT FIND THE CAUSE FOR THE FAILURE. BOTH THE BRAKE SHOES AND ROTORS HAD BEEN REPLACED BUT THE REPAIRS DID NOT REMEDY THE PROBLEM. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS ON HIS VEHICLE AND INSTRUCTED TO CALL NHTSA. THE PROBLEM HAD NOT BEEN CORRECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 300. THE CURRENT MILEAGE WAS 8,859.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319229March 12, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING THE VEHICLE AT SPEEDS OF AT LEAST 20 MPH, THE VEHICLE WOULD EXHIBIT A DRAGGING SENSATION. THE VEHICLE THEN ABNORMALLY ACCELERATED WITHOUT DRIVER INTENT. THE DEALER COULD NOT DUPLICATE THE FAILURE AND ADVISED INSTALLING AN EVENT DATA RECORDER (OR BLACK BOX) IN THE VEHICLE TO RECORD ANY FURTHER FAILURES. THE CONTACT STATED SHE FELT HER SAFETY WAS AT RISK WHILE OCCUPYING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 9,701. UPDATED 05/26/10 *BF THE CONSUMER STATED WHEN ATTEMPTING TO MERGE INTO TRAFFIC, THE BRAKES LOCKED UP AND THE VEHICLE CAME TO A COMPLETE STOP. UPDATED 05/28/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306484February 5, 2010
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
BRAKE PADS--I TOOK THE LINCOLN MKS 2009 TO THE DEALER COMPLAINING ABOUT THE NOISE OF THE BRAKES (6) TIMES. ON THE 5TH VISIT THEY REPLACED THE BRAKE PADS-- AS I WAS DRIVING THE BRAKES CONTINUED TO MAKE NOISE THEN THE BRAKES LOCKED UP ON ME FOR A SHORT PERIOD OF TIME- I RETURNED TO A DEALER ABOUT THIS AND WAS TOLD THE PADS THEY PUT ON DID NOT CORRECT THE PROBLEM AND THEY HAD TO ORDER DIFFERENT PADS AND SOME OTHER PARTS TO FIX THE PROBLEM-- IT WOULD TAKE ABOUT 2 WKS. TO GET THE PARTS IN. I TURNED THE CAR IN AND PURCHASED A 2010. I WAS TOLD I NEEDED TO FILE UNDER THE LEMON LAW TO TRY AND GET ANY COMPENSATION. I DID NOT TRUST THAT CAR AND IT WAS VERY UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300267January 19, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES AND SUPPORT BRACKETS ARE DEFECTIVE ON THE 2009 LINCOLN MKS...I HAVE HAD THE BRAKE PADS REPLACED TWICE IN THE LAST EIGHT MONTHS AND NOW THEY TELL ME THEY NEED TO INSTALL SPECIAL BRACKETS RELATING TO THE BRAKES. I HAD A SERIOUS PROBLEM TRYING TO STOP MY VEHICLE LATE LAST YEAR IN 2009 AND REPORTED TO THE DEALERSHIP. THEY COULD FIND NOTHING WRONG BUT DID CHANGE MY BRAKE PADS SHORTLY THEREAFTER FOR THE SECOND TIME...NOW THEY ARE TELLING ME THAT THEY ARE TRYING TO EXPEDITE THE PARTS FROM THE FACTORY WITHIN THE NEXT TWO WEEKS...I THINK THIS SHOULD BE A MAJOR RECALL AND ALL PERSONS DRIVING 2009 MKS VEHICLES SHOULD BE ALERTED TO THE DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297109December 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. AFTER HE PICKED UP HIS VEHICLE FROM THE DEALER, HE SMELLED ENGINE OIL BURNING. HE WAS TOLD THAT BECAUSE IT WAS A NEW VEHICLE, IT WAS NORMAL. HE CONTINUED TO SMELL THE ODOR, AND THEN NOTICED LEAKAGE ON HIS GARAGE FLOOR. HE LOOKED UNDER THE VEHICLE AND SAW THAT THERE WAS A FLUID LEAKING ONTO THE EXHAUST PIPE AND SMOKING. HE TOOK THE VEHICLE BACK TO THE DEALERSHIP AND WAS TOLD THAT THE DEALER DID NOT SEE ANYTHING WRONG. HE NOTICED THE ISSUE AGAIN AND TOOK THE VEHICLE BACK TO THE DEALERSHIP WHERE IT WAS CONFIRMED THAT THE TRANSMISSION FLUID WAS DRIPPING ONTO THE EXHAUST MANIFOLD. AT THE SAME TIME, THE REAR DOORS WOULD NOT OPEN WITH THE REMOTE OR THE BUTTON; IT WOULD RE-LOCK BEFORE SOMEONE COULD OPEN IT. THE TECHNICIAN TOLD HIM THAT THERE WAS A SERVICE BULLETIN FOR THE ISSUE AND THAT THEY WOULD TAKE CARE OF IT. THE VEHICLE WAS AT THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 4,200. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255571January 19, 2009
SEATS, VISIBILITY, VEHICLE SPEED CONTROL, STEERING
NEW AUTO DELIVERED 8/11/08 HAS SPENT 21 DAYS IN DEALERS REPAIR SHOP TO DATE. DEFECTS THAT BECAME KNOW ARE STUCK ACCELERATOR PEDAL (FORD & DEALER CLAIM "IT NEVER HAPPENED") DELUXE AUDIO SYSTEM THAT WORKED SOME OF THE TIME (DEALER REPLACED) CRACKED STEERING COLUMN ( DEALER REPAIRED) NOT KNOWING WHAT WILL HAPPEN NEXT, REQUESTED THAT FORD TAKE BACK THE CAR, WHICH COMPANY REFUSED. CAR HAS DESIGN DEFECTS WHICH AFFECT THE SAFETY OF THE DRIVER & PASSENGERS. FRONT HEADRESTS AND MIDDLE WINDOW PILLARS MAKE SIDE VISIBILITY DIFFICULT. THE DAYTIME GLARE FROM THE INFORMATION WINDOW ON THE DASH MAKES IT IMPOSSIBLE TO READ WHICH CAN BE DANGEROUS IN A WARNING SYSTEM FAILURE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254315January 8, 2009
EQUIPMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT DISCOVERED THAT ALL OF THE WINDOWS WERE DOWN WHEN THE VEHICLE WAS NOT IN OPERATION. THE DEALER SUGGESTED THAT THE KEY FOB MUST HAVE BEEN TOUCHED AND CAUSED THE WINDOWS TO GO DOWN. SHE WAS UNABLE TO ROLL THE WINDOWS BACK UP UNTIL THE VEHICLE WARMED UP. THE DEALER STATED THAT THE GLOBAL OPENING SYSTEM NEEDED TO BE DISARMED IN ORDER TO REMEDY THE FAILURE. THEY FURTHER STATED THAT IN ORDER TO PINPOINT THE FAILURE EXACTLY, THE KEYLESS ENTRY GLOBAL SYSTEM NEEDED TO BE RE-ARMED. HER CONCERN WAS THE SENSITIVITY OF THE VEHICLE FOB OPENING. NO REPAIRS HAVE BEEN MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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