Lincoln Aviator Complaints

125 consumer complaints on file.

#11541945August 31, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2022 Lincoln Aviator. The contact stated while having a routine tire rotation at the dealer, the mechanic stated that the lug nuts were swollen. The contact was informed that the tire rotation could not be performed and there was no recall repair for the failure. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided, and the contact was referred to the NHTSA Hotline. The failure mileage was 25,147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538932August 16, 2023
POWER TRAIN, ENGINE
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538929August 16, 2023
STRUCTURE:BODY
Vehicle had roof leak which resulted in visible water stains on roof liner, issue persists with now having rust stains on liner from the same area the roof leak was occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535005July 28, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
Top handlebar on passengers side fell off completely causing my mother a great fall. Nearly died the way her head bounced off on gravel with handle in hand. The SUV was only a month old. I have other people on a fb page stating their handle came off completely too but no accident like my moms. This is definitely a safety concern that a Black Label Vehicle should have passed inspection before leaving manufacturing plant. Was reported to dealer and they directed us with Lincoln directly. Case was open and has been in General Council over 30 days without a response. They keep coming up with suggestions such as take it back to dealer to get fixed and the dealer simply latched it on and telling us to be careful that it is not correctly put in and let us go this way. Lincoln has also advised to ask other Lincoln dealers for a second opinion? Makes no sense. After numerous calls, emails, faxes, and mailed letters Lincoln concierge is stating that General Council has tried contacting us back regarding this matter and has been unsuccessful. I find this very odd when they have a list of all contact methods for both my sister and I who have made complaint. We were told its 30 days for response and after the 30 days now concierge argues its 60 days. We have video of moms fall from ring camera and the handle was in her hand at fall. I have pictures of her bruises two weeks after incident, bruising on her shoulder was bad, and I have pictures of handle and roof of vehicle. I have not received not one sorry from Lincoln or "is your mother ok." NOTE* My mother was actually on her way to hospital that day, she has been battling an aggressive infection in the toe and was on antibiotic IV's daily and had her pic line in arm at the time of fall. We never really saw the fall until it dawned on me that the ring footage had been saved. My mom was afraid to say how bad fall was in concern of her treatment being stopped but incident was reported to her doctors and nurse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528933June 26, 2023
STRUCTURE:BODY
While driving down GA 140 near Waleska, GA, I hit a bump in the highway and the hood popped open. It stopped at first catch and I was able to stop before hood came all the way up. Was able to open hood completely and relatch successfully. No further incident's but it was very stressful to get the vehicle stopped and correct the problem before the hood opened beyond the first latch and would have come up and stopped my view of the highway which had a lot of traffic. This is only incident I have had with hood popping open by itself just by hitting a bump in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528021June 20, 2023
AIR BAGS, SEAT BELTS
Seat belt not working properly, no fix or remedy as of yet. Do not feel safe driving vehicle with passengers. Called Lincoln certified dealer in area and all do not have a fix or availability for months to service vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526116June 8, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525404June 5, 2023
EXTERIOR LIGHTING
When starting the car at night, the center display will run at full daytime brightness until the driver manually presses one of the up/down display/interior brightness control buttons. Once pressed, the system "realizes" that it's night time and adjusts accordingly. Having the display at full brightness at night is a safety hazard for drivers unaware that you can use the brightness control buttons as a workaround. My local dealership says this is "normal" behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524254May 28, 2023
BACK OVER PREVENTION: WARNINGS
It has been almost a half year and still no solution for backup camera that shows blue screen. It is happening more and more. It is a big vehicle (and expensive one) . When backing up, one is at a great disadvantage with just a blue screen. You cannot see people or other objects. Car dealership says they do not know when it will be rectified. I think Ford/Lincoln is dragging their feet, using COVID as an excuse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519252April 27, 2023
ENGINE, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Powertrain malfunctioning. The vehicle has had multiple neutral out (not reacting) when the accelerator is applied. Occurring in the middle of an intersection 3 times. Stuck in the middle of the intersection has resulted in two (2) cases of almost being hit by an oncoming vehicle. Pulling into traffic from a stop sign and losing the accelerator another time resulting in traffic breaking hard to avoid an accident. Recently while in cruise control on the highway driving 79 MPH, the vehicle suddenly shifted into what had to be the lowest gear lunging passengers forward and slowing to an unacceptable speed for the highway. Almost initiating being hit from the rear by a tractor trailer and just making it off of the shoulder to safety. This may be the result of service bulletins 22-2145 or SSM 50529. The dealer has stated they cannot reproduce the problems but are aware of the issues and Service Bulletins have been released. No warning lamps have come on when these issues have occurred. Vehicle has been into dealership multiple times. Service Managers had said they are working with Lincoln Engineers to remedy the problem. So far a separator plate and a valve has been replaced, which has not resolved the problem This happens intermittently, but when it does it causes what could be a severe safety issue. Currently the vehicle is in the dealership with no remedy, and has went in if for this issue multiple times. This has been going on for the past six (6) months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508209February 20, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Manufacturer Recall Number23S02 NHTSA Recall Number23V022 Repair made on 02/20/2023. Camera continues to randomly pixelate and/or give black/blue screen. Failure can happen at any time and with out warning. What component or system failed or malfunctioned, and is it available for inspection upon request? Camera system. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Video has been taken and supplied as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Lincoln Dealership. Software update to comply with Recall was performed. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No will work and with out warning fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506734February 11, 2023
ELECTRICAL SYSTEM
Three times, battery was dead -- twice within 24 hours of bringing the car home from the dealer. We only drive the car home from the dealer, then the next day the battery is dead again. The dealer said they replaced the battery and fixed an electrical recall, and they said they checked for electrical draw, but the problem is still there. Yesterday, they said they contacted Lincoln corporate because they didn't know how to fix it. It is dead again this morning. We get messages on our phone app about the anti-lock bake system, hill start assist warning, charge system fault, pre-collision assist, security system, etc. And the alarm goes off. Please see if this is a common issue? It is a Black Label, so they are "fixing" it for free, but it really isn't being fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506325February 8, 2023
SEATS, FIRERELATED
My vehicle has heated seats. This week, when I was using the heated seats, I noticed a burning sensation on my left buttocks. I later discovered a burn hole in my seat (bottom left) and a matching burn on the coat I was wearing (bottom left). I am reporting this incident I because I believe there is a defect of the heated sweats in my vehicle that could lead to severe burns to passengers.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11504040January 27, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE
Screen/image flickers intermittently when rare & front cameras are engaged. I am uncertain of the cause. It happens randomly & sometimes several times a day. Problem started right after I received the vehicle from the dealership. I have couple of videos of the issues & I can share if requested. I took the vehicle to the dealership & they updated software of the vehicle but it didn’t not resolve the problem. I believe malfunction of the cameras increases risk of crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499858January 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on the interstate with my daughter (she was in her car seat in the second row), when all of a sudden we heard a very loud explosion type sound and then glass from the moon roof came flying into the car. My daughter was screaming and crying, and I wasn’t sure if she had been hit with glass at first (she wasn’t thankfully, but could have been)—she was just very scared. I had to pull over on the interstate to make sure she was okay. I had just purchased this car brand new less than a week ago. There were no cars in front of me when this happened and it was a very mild winter day (temps in the upper 40’s) and partly cloud. No debris hit my car, so this was entirely spontaneous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494978November 26, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The backup camera and 360 degree camera periodically malfunction and display a blue image. The backup camera does not work again until I restart the vehicle. This has happened both on a roadway while parallel parking and in a parking garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482686September 2, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477249August 2, 2022
AIR BAGS
On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11467007June 1, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463058May 2, 2022
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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