Land Rover Range Rover Evoque Complaints (2016)

47 consumer complaints on file.

#11466307May 26, 2022
SERVICE BRAKES
2016 Land rover Evoque. 23090 miles on it. I was driving local road around 30mpg. I heard something loud pop noise and brake system failed. Break pedal feels like sponge and sink to the floor, not enough breaking power to stop the vehicle in front of stop sign. I used engine break to reduce speed and use approximately 5-10% remain break power to stop finally. After I stopped car. I noticed break fluid is completely leaked out. Technician verified that right front caliper hose is broken. My vehicle is only 24000 miles and mostly city commute driving, no off-roading. It it’s manufacture defect break hose, I think it’s serious safety issue. Luckily, no accident with other vehicles in my case. Please investigate this break hose issue and prevent accident if it’s manufacture defective break hose problem. Thank you [XXX] If you need pictures of the defective break hose or other question please feel free to send an email to [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457367March 18, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451650February 12, 2022
VISIBILITY/WIPER
The front windshield has a leak on the passenger side that leaks water into the car. This has not caused any damage at this current time. I believe this is linked to SERVICE ACTION N221: WINDSHIELD WATER LEAKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430246August 24, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY/WIPER
Water ingress manufacturing defect caused major electrical failures, including all central console components & mold/mildew growth due to inconspicuous 1st leak. Official Land Rover dealership replaced windshield in 2019 under warranty based on TSB N221. Another leak occurred in 2020 during pandemic, but no repairs completed. The last water leak in 5/2021 resulted in water visibly dripping onto interior surfaces by windshield. Water shorted more components -- unable to start car without emergency maneuver in manual, couldn't lock or unlock, use windshield wipers, all due to electrical system failure from water damage stemming from manufacturing defect. Extremely concerned the next leak could damage airbag functionality, steering, headlights, or any number of components reliant on electrical connectivity. Car has been at dealership service center since 6/23/21. LR stating it's "wear and tear"...refusing to cover repair under CPO warranty (ending in 5/30/22) or acknowledge poor workmanship leading to defect, though they state a new windshield is necessary. This is a very common problem with specific Land Rover vehicles...evidenced by countless experiences from owners in forums and complaint boards. I'm too scared to drive the car, as another water ingress issue could again lead to numerous hazards as a result of sudden electrical failures or visibility loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428349August 9, 2021
UNKNOWN OR OTHER, VISIBILITY/WIPER
During a rain, the windshield started leaking on the passenger side. The water obscured visibility on the entire passenger side, and it was like a waterfall in the car. This was a dangerous situation; the visibility is already poor in the rain without additional help from the leaking windshield. There was a recall on the windshield (N221NAS2), this was already performed, yet it's leaking 2 years later. Unfortunately, the manufacture refuses to honor that the recall failed, and I have to pay $2000 out of pocket for the repair. When I checked online, I realized this is a prevalent problem with a lot of owners. Obscured visibility during rain is a serious issue and can use fatal accidents (I read many stores of owners who had near-miss accidents due to this); that is why I decided to report this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425068July 16, 2021
FUEL/PROPULSION SYSTEM
I HAVE NOT BEEN ABLE TO FILL THE GAS TANK COMPLETELY, AND THE PUMP SHUTS OFF MULTIPLE TIMES DURING THE REFUEL PROCESS EVERY TIME I PUMP GAS. I HAVE TRIED DIFFERENT ANGLES, DIFFERENT GAS STATIONS, TRIED TO REFUEL SLOWLY BUT IT STOPS MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415070May 4, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
SUDDENLY NOTICED WATER ON THE CONSOLE SND DRIVER SIDE MATS. THEN FELT INTERIOR HEADER LINING SOAKED, SUN VISORS, SIDE PILARS AND DASHBOARD WET. ALSO ROOF SHADE VERY WET. CALLED RR DEALER. TILD ME TO BRING IT IN. NEVER TOLD ME IT WAS NOT UNDER WARRANTY. CHARGED ME 408.00 FOR A RIDICULOUS DIAGNOSTIC CHECK, TOLD ME MY BRAKES AND TIRES NEEDED REPLACEMENT WHICH I KNEW I TOLD THEM BEFORE HAND. THE FINAL SENTENCE IN THE VIDEO SAYS THERE IS A LEAK COMING FROMVTHE WINDSHIELD SOMEWHERE BUT CANNOT REPAIR IT. NOW, ITS RAINING IN NYC SND MY CAR IS SOAKED. THIS IS ANOTHER COMPLAINT I READ ON HERE, SAME YEAR, MODEL AND MILEAGE, SAME LEAK PLUS MY WIPERS ON THE DRIVERS SIDE NEVER CLEAN THE WINDSHIELD PROPERLY. ALWAYS MY OWN MECHANIC SAID HE WILL LOOK AT IT AND ADVISE ME. THATS WHAT LAND ROBER OF PARAMUS, NJ SHOULD HAVE TOLD ME FOR NO CHARGE!!! NOW I HAVE A WATER DAMAGED CAR WHICH I BELIEVE IS A MANUFACTURER FLAW!!!! I NEED HELP. PLEASE ADVICE!! DR [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395749February 11, 2021
UNKNOWN OR OTHER
THE CAR HONKS SPORADICALLY WHILE PARKED OUTSIDE IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395750February 11, 2021
VISIBILITY/WIPER
THE FRONT WINDSHIELD DRIPS WATER FROM THE TOP PASSENGER SIDE. THE WINDSHIELD HAS HAD NO CRACK OR DING OR OTHER DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377355December 1, 2020
ELECTRICAL SYSTEM, SEATS, LANE DEPARTURE: ASSIST
MY DRIVER SEAT HAS BEEN STUCK AND DOESN'T MOVE BACK AND FORTH FORM IT'S POSITION AND IT'S NOT SAFE TO DRIVE , ALSO THE LANE ASSISTANT DOES NOT WORK. ALSO MY CAR IS STUCK IN PARK AND DOESN'T MOVE FROM P
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377154November 30, 2020
VISIBILITY/WIPER
FRONT WINDSHIELD STARTING LEAKING WHERE THE TOP OF THE GLASS AND THE INTERIOR HEADLINER MEETS. CAR HAS 42000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376345November 25, 2020
VISIBILITY/WIPER
WATER DRIPS IN FROM WINDSHIELD. THIS CAUSES A DISTRACTION WHILE DRIVING. I'M ASSUMING THE SEAL IS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372763November 2, 2020
VISIBILITY/WIPER
DURING A TORRENTIAL DOWNPOUR MY CAR BEGAN LEAKING WHILE PARKED ON THE STREET. THE LEAKING SUBSIDED ONCE THE RAIN STOPPED. THE HEADLINER AND MY HEATED SEATS BOTH GOT WET DUE TO THIS ISSUE. WHEN I CONTACTED THE DEALER IN REGARD TO THIS ISSUE I WAS INFORMED THAT THIS WAS A KNOWN ISSUE AND I WOULD NEED TO FILE A CLAIM THROUGH MY INSURANCE OR PAY OUT OF POCKET. TO MY KNOWLEDGE THE WINDSHIELD HAS NEVER BEEN REPLACED AND THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS ISSUE AS I PREVIOUSLY KEPT MY CAR IN A GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354065September 9, 2020
STRUCTURE:BODY
FRONT BUMPER IS CRACKING AND SLOWLY BREAKING OFF AT THE FENDER. LOOKED UP THE PROBLEM ONLINE AND IT IS VERY COMMON AND IS A DESIGN FLAW. I BELIEVE IT IS DUE TO THE HEAT THE LIGHT GIVES OFF. THIS STARTED 2 WEEKS AGO AND THE CRACK IS GETTING BIGGER. NEVER BEEN IN A ACCIDENT DIDN'T HIT ANYTHING. I TALKED TO ANOTHER EVOQUE OWNER AND HE TOLD ME IF THE CRACK REACHES THE BOTTOM OF THE FENDER IT WILL FALL OFF AND COULD POSSIBLY HIT SOMEONE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341628July 27, 2020
VISIBILITY/WIPER
WHEN IT RAINS THE RAIN COMES THROUGH THE TOP OF THE WINDSHIELD AND POURS DOWN ON THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330060June 22, 2020
POWER TRAIN
GOOD MORNING NHTSA, I AM WRITING TO YOU IN THE REQUEST OF THE ASSISTANCE OF HELP TO ASK RANGE ROVER CORPORATION TO TAKE ACTION ON RECALLING FAULTY TRANSMISSION ON VEHICLES SUCH LIKE THE ONE THAT I JUST PURCHASED FEBRUARY 11, 2020, AT MERCEDES BENZ OF PLEASANTON, CA (RANGE ROVER EVOQUE 2016) THAT ALMOST CAUSE AN ACCIDENT IN THE FREEWAY WHERE I LOST CONTROL IN ACCELERATION OR DECELERATION. I AM VERY THANKFUL THAT I MANEUVER TO DRIVE TO THE EMERGENCY ROAD SAVING MY FAMILY THAT COULD HAVE CAUSED AN ACCIDENT AND ENDANGERED THE LIVES OF OTHER PEOPLE AND MY FAMILY. IT WAS MAY 30TH, 2020 WHEN THE CAR MALFUNCTION IN THE I-80 FREEWAY. MY CAR WAS TOWED FOR SERVICE AT JAGUAR RANGE ROVER IN SACRAMENTO FOR REPAIR. MY WARRANTY DECLINED THE CLAIM DUE TO BULLETIN ISSUED CLAIMING THAT THERE IS A RECALL. I AM THANKFUL THAT NO ACCIDENT HAPPENED TO ME AND MY FAMILY, BUT NOW I AM FACING A BILL OF $3792.54 FROM A FAULTY TRANSMISSION.. RANGE ROVER CORP TOLD ME THAT THIS CAR WAS ALSO BEEN REPAIRED AT ANOTHER RANGE ROVER IN LIVERMORE FOR THE TRANSMISSION ISSUE THAT WAS REPAIRED SO MANY TIMES, IF THERE WERE A RECALL THEN THOSE SHOULD HAVE BEEN FIXED. THE FRUSTRATION OF PAYING AN EXPENSIVE CAR PLUS PAYING THE REPAIR THAT WAS NOT MY FAULT IS UNFAIR AND STILL NOT AT 100% OF THE CAR'S RELIABILITY THAT IS STILL LINGERING IN MY HEAD. I AM REQUESTING YOUR KIND ASSISTANCE AND GUIDANCE TO MAKE RANGE ROVER CORPORATION REPLACE THE TRANSMISSION AND GEARBOX AT THEIR COST. THE FAULTY TRANSMISSION THAT BEEN REPEATEDLY OCCURRING IN THIS VEHICLE IS DANGEROUS! MY THOUGHTS ARE THIS CAR IS CONSIDERED A LEMON CAR. THE RANGE ROVER LIVERMORE SHOULD ALSO ACKNOWLEDGE THE FAILURE OF THEIR SERVICE THAT ALMOST CAUSE AN ACCIDENT SHOULD BE ALSO REPRIMANDED OF THEIR ACTION. THANK YOU FOR READING MY COMPLAINT AND HOPING TO HEAR FROM YOU. SINCERELY, [XXX] 3 ATTACHMENTS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328341June 11, 2020
UNKNOWN OR OTHER, TIRES
I HAVE OWNED THIS VEHICLE LESS THAN ONE YEAR, AND THE TIRES ON THIS VEHICLE ARE ALL CRACKING ON THE OUTSIDE WALLS OF THEM. I REALIZE THAT THESE TIRES MAY HAVE WEAR TO THEM; HOWEVER, THIS TO ME IS CONSIDERED A SAFETY ISSUE ESPECIALLY IF THEY'RE TO BE OF ANY TYPE OF QUALITY FROM THE MANUFACTURER. I AM CONCERNED REGARDING THE QUALITY OF TIRE, AND HOW THESE TIRES ARE NOW ALL CRACKING AROUND THE SIDEWALLS OF THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323495May 6, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
WATER IS LEAKING THROUGH THE FRONT WINDSHIELD. WHEN DRIVING IT AFFECTS THE VISIBILITY AS THE WATER IS GETTING INSIDE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309729February 17, 2020
ELECTRICAL SYSTEM
I WAS STOPPED AT A LIGHT WITH MY CAR IN DRIVE AND FOOT ON THE BRAKE WHEN THE DASHBOARD STARTED ALERTING ME THAT I WAS IN THE WRONG GEAR. I LOOKED DOWN AT THE SHIFT NOB AND THE D WAS FLASHING ON AND OFF AS WELL AS IN THE DASHBOARD. I PUT IT IN PARK AND BACK TO DRIVE AND THE LIGHT TURNED GREEN AND I PRESSED THE GAS. INSTEAD OF GOING FORWARD THE CARS WENT BACKWARDS WHILE IN THE DRIVE GEAR. I ALMOST HIT THE CAR BEHIND ME AND ALMOST GOT HIT WITH ALL OF THE CARS COMING FULL FORCE SINCE THE LIGHT WAS GREEN. I WAS IN THE DRIVE GEAR AND COULDN'T GO FOWARD THE CAR KEPT GOING BACKWARDS. IT WAS REALLY SCARRY AND YOUR CAR SHOULD NOT GO IN THE OPPOSITE DIRECTION OF WHAT YOU ARE SELECTING IN YOUR GEAR. I TOOK IT IN TO THE DEALER BUT THIS IS A HUGE SAFETY ISSUE AND SHOULD BE CORRECTED IMMEDIATELY. I DON'T HAVE A PHOTO BUT I HAVE A VIDEO THAT I CAN EMAIL IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300111January 17, 2020
UNKNOWN OR OTHER
WINDSHIELD LEAKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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