Land Rover New Range Rover Complaints

65 consumer complaints on file.

#11141695October 21, 2018
POWER TRAIN
WHILE DRIVING ON THE NEW JERSEY TURNPIKE TRAVELING AT A SPEED OF APPROXIMATELY 65-70 MILES AN HOUR MY TRUCK SUDDENLY MADE A LOUD NOISE AND IT FELT LIKE THE BRAKES LOCKED UP AND MELT GRINDING SOUNDS. I HAD IT TOWED TO A REPAIR SHOP AND WAS TOLD IT WAS FRONT DIFFERENTIAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053578December 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
I HAVE TO REPLACE MY FUEL PUMP TWO TIMES IT COST ME OVER $2,000 AND NOW MY STEERING COLUMN ISN'T WORKING MY KEY WON'T TURN I TESTED IT BY TAKING THE FUSE OUT AND DISCONNECTING THE BATTERY STILL NOTHING WENT TO A CURRENT RANGE ROVER SPOT AND THEY SAID THAT'S COMMON IN THOSE VEHICLES WITH THE STEERING COLUMN GOING OUT WHICH MAKES THE KEY NOT TURN I HOPE THAT YOU GUYS CAN REALLY RESOLVE THIS SITUATION BECAUSE FOR THIS TO BE AN OLD VEHICLE I'M SPENDING A LOT OF MONEY OUT OF MY POCKET THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053579December 8, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY ALTERNATOR STARTED GOING OUT AND AS MY CAR WAS DYING OUT IT STARTED SPEEDING UP I WAS TRYING TO PUSH ON THE BREAK AND I GOT TO TRY TO PUSH ON THE BRAKE IT WOULD ONLY FORCE THE CAR TO GO FORWARD SO I WAS JUST RELEASE MY FOOT OFF THE BRAKE AND JUST LET THE CARGO AND THE CAR HAD WENT AROUND IN CIRCLES UNTIL IT DIED OUT THEN I TRIED TO GET A JUMP FROM A BUS DRIVER
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10872000June 2, 2016
POWER TRAIN
I WAS DRIVING 75 MPH ON HIGHWAY ON JUNE 1ST, 2016 WHEN A LOUD GRINDING NOICE OCCURRED IN THE FRONT END FOLLOWED BY LOSS OF DRIVE TRAIN. CAR ALMOST LOST CONTROL BUT WAS ABLE TO COAST TO SIDE OF ROAD. THE CAR WOULD STILL ROLL WHILE IN PARK AND FINALLY HAD TO PUT EMERGENCY BRAKE TO STOP IT. A PUT IN NEUTRAL WARNING CAME ON IN DASH AND I SHUT THE MOTOR OFF AND LEFT ON THE SIDE OF THE ROAD. THIS WAS A SCARY AND DANGEROUS EXPERIENCE AND I WOULD LIKE TO KNOW WHAT MY OPTIONS ARE AND IF THIS IS A RECALL WHAT CAN I DO AFTER IT HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734330July 15, 2015
FUEL/PROPULSION SYSTEM
THE CATALYTIC CONVERTER ON MY CAR HAS A KNOWN DEFECT WHICH WAS COVERED UNDER LAND ROVER EXTENDED WARRANT PROGRAM Q058. ON MY SPECIFIC CAR, THE WARRANTY PERIOD EXPIRED ON MAY 11, 2015. AN INDEPENDENT MECHANIC DIAGNOSED A BAD CATALYTIC CONVERTER ON MY CAR IN FEB 04, 2014 AND TOLD ME ABOUT THE EXTENDED WARRANT PROGRAM COVERING THIS KNOWN ISSUE. I MADE SEVERAL ATTEMPTS TO SCHEDULE AN APPOINTMENT WITH LAND ROVER MANHATTAN DEALERSHIP BUT WASN'T SUCCESSFUL IN GETTING AN APPOINTMENT UNTIL AFTER THE WARRANTY EXPIRED. LAND ROVER IS REFUSING TO COVER THE REPAIR AND I HAVE BEEN TOSSED BACK AND FORTH BETWEEN THE LAND ROVER DEALER AND CORPORATE OFFICE. I THINK LAND ROVER WAITED UNTIL AFTER THE WARRANTY EXPIRED SO THEY CAN AVOID PAYING FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731618July 1, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING UP A HILL AND STARTED TO LOSE POWER. EVENTUALLY LOST ALL POWER ON HIGHWAY AND HAD TO PULL OVER AND WAIT FOR A TOW TRUCK TO COME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633861September 17, 2014
AIR BAGS, VEHICLE SPEED CONTROL
THIS IS WHAT I SENT TO LAND ROVER USA LAST NIGHT. HAVE NOT HEARD FROM THEM YET. "MY 2004 RANGE ROVER SUDDENLY ACCELERATED AT A VERY HIGH SPEED FOR A FEW SECONDS WHILE I WAS PARKING CAUSING DAMAGE TO THE CAR AND PROPERTY. ALSO NONE OF THE AIRBAGS DEPLOYED EVEN THOUGH THE IMPACT WAS SEVERE. I WOULD LIKE TO BE INFORMED OF ANY SUCH ISSUES AND WHAT STEPS WERE TAKEN TO CORRECT THEM. I WOULD ALSO LIKE TO KNOW WHAT RECOURSE I HAVE. I WILL BE CONTACTING THE NHTSA TO GET THEIR INPUT." AFTER THE SHOCK WORE OFF I HAD A CLOSER EXAMINATION OF THE INCIDENT AND I AM NOW POSITIVE THAT THE ACCELERATION WAS NOT BY ME. THERE IS EVIDENCE(SKID MARKS) TO SHOW THAT BRAKE WAS APPLIED FROM THE VERY BEGINNING. I WOULD APPRECIATE IT IF THE NHTSA CAN FURTHER INVESTIGATE THIS INCIDENT. I HAVE THE CAR AT THE PLACE OF THE INCIDENT AND NOTHING HAS YET BEEN TOUCHED. THANK YOU *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10568995March 13, 2014
STRUCTURE:BODY, SUSPENSION
IN OCTOBER 2013 WHILE I TOOK MY CAR TO A PRIVATE GARAGE FOR OIL CHANGE. THE MECHANIC NOTICED THAT THE FRAME ON MY VEHICLE WAS ROTTED OUT . HE CALLED ME INTO THE GARAGE AND SHOWED ME THE PROBLEM. I IMMEDIATELY CALLED THE LAND ROVER DEALERSHIP WERE THE CAR WAS PURCHASED NEW AND THEY HAVE BEEN DOING THE SERVICE ON THE VEHICLE SINCE IT WAS NEW . I INFORMED THE SERVICE MANAGER OF THE ISSUE AND I QUESTIONED THE FACT THAT NO ONE AT THE DEALERSHIP EVER MENTIONED THE RUST ISSUE ON MY VEHICLE. THE SERVICE MANAGER ASKED ME TO DRIVE UP TO THE DEALERSHIP SO THEY CAN TAKE A LOOK AT IT. ONCE AT THE DEALERSHIP THE SERVICE MANAGER PUT UP THE CAR ON THE LIFT AND WAS SHOCKED TO SEE HOW BAD THINGS WERE. HE TOOK PICTURES OF THE FRAME AND CONTACTED LAND ROVER MAIN OFFICE AND SENT THEM THE PICTURES. LAND ROVER MAIN OFFICE CONTACTED ME AND TOLD ME THAT THEY HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE BUT THEY MADE THE DECISION NOT TO COVER FIXING THE PROBLEM ALTHOUGH IT IS A SAFETY ISSUE . MY CONCERN IS THAT ONE DAY THIS CAR IS GOING TO BREAK IN HALF AND A MAJOR ACCIDENT WOULD OCCUR BECAUSE OF IT. I REALLY NEED YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515921June 9, 2013
SUSPENSION
THE RANGE ROVER IS EQUIPPED WITH ELECTRONIC CROSS LINKED AIR SUSPENSION (WITH VARIABLE RIDE HEIGHT). VARIABLE HEIGHT SUSPENSION SYSTEM SWITCHES FROM LOW TO HIGH ON ITS OWN AND CREATES A GREATER RISK FOR ROLL OVER. WHEN THE CAR IS OPERATING ON THE HIGH MODE, WITHOUT THE DRIVER BEING AWARE BECAUSE IT SWITCHES ON IT'S OWN, IT MEANS THAT THE CAR IS IN GEAR FOR OFF ROAD AND PUTS ROAD TURNS MORE DANGEROUS, WITH HIGH POSSIBILITY OF A ROLL OVER. THE VEHICLE ON A NORMAL TURN AROUND 20 MILES AN HOUR SPEED ALMOST LOST CONTROL DUE TO SYSTEM SWITCHING TO HIGHER SUSPENSION SETTING ON ITS OWN WITHOUT MY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256087January 23, 2009
SUSPENSION
LESS THAN A YEAR AGO, ON MY 04 RR, I RECEIVED AN MESSAGE ACROSS MY ODOMETER SAYING "AIR SUSPENSION INACTIVE" TOOK IT TO THE DEALER ON 2-1-2008, THE DEALER CHARGED ME $50 TO "CLEARED THE CODES" AND THEY COULD NOT FIND ANYTHING ELSE WRONG WITH IT. FAST-FORWARD TO 1-15-2009, I RECEIVED THE SAME MESSAGE AGAIN, TOOK IT BACK TO THE DEALERSHIP, THIS TIME THEY MENTION I NEEDED A NEW COMPRESSOR, WHICH WILL COST ME $1550. VERY INTERESTING, WHEN I TOOK IT IN WHILE MY VEHICLE WAS STILL UNDER WARRANTY THEY COULDN'T IDENTIFIED THE ISSUE FROM SEVERAL VISIT I HAVE MADE IN THE PAST CONCERNING THIS ISSUE, NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, THIS MIRACLE FIX JUST POP UP. VERY DISAPPOINTED WITH THIS DEALERSHIP AND LANDROVER, TO HAVE SUCH A LONG COMPANY TRADITION AND A REPUTABLE NAME, BUT TIMES LIKE THIS, THEY WOULD NOT STEP UP AND BE ACCOUNTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248817November 14, 2008
STEERING
NO PROBLEMS OBSERVED WITH THE CAR. SUDDENLY THE STEERING WHEEL BECAME LOOSE AND FELL DOWN TO A POSITION WHERE THE BOTTOM OF THE WHEEL WAS STUCK BETWEEN MY LEGS. THE TILT MECHANISM FAILED WHILE THE CAR WAS THE MOVING AND THE WHEEL, ALTHOUGH ATTACHED TO THE CAR, WAS FORCED DOWN ONTO MY LEGS. STEERING WHEEL WOULD NO LONGER STAY IN A DRIVABLE POSITION WITHOUT $1300 REPLACEMENT OF STEERING COLUMN. THIS WAS A COMMON PROBLEM WITH RANGE ROVERS (IT WAS EASY TO FIND MANY OTHERS ONLINE WITH A SIMILAR PROBLEM) AND LAND ROVER HAD A RECALL ON ANOTHER PART A YEAR AGO, WHICH THEY DENY HAD ANY IMPACT ON THIS. SPOKE TO DEALER AND LAND ROVER NORTH AMERICA, NO COMPENSATION WAS OBTAINED, THEY WERE NOT INTERESTED IN THE FAULT. ONE DEALER TOLD ME SOME CUSTOMERS HAD THIS PROBLEM MULTIPLE TIMES AND HAD THE STEERING COLUMN REPLACED MULTIPLE TIMES BEFORE 50,000 MILES. UNACCEPTABLE ON AN $80,000 CAR. DANGEROUS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243549September 26, 2008
ENGINE AND ENGINE COOLING
DRIVING OVER 60MPH WHEN MESSAGE ALERT SAYING TRANS FAILSAFE PROG APPEARS. A LOUD GRINDING NOISE IS HEARD AND THE MESSAGE ALERT SYSTEM INFORMS ME TO PUT THE VEHICLE IN NEUTRAL. WHICH I IMMEDIATELY DO. I HAD TO COAST IN HEAVY TRAFFIC TO THE EMERGENCY LANE AND WAIT FOR TOW TRUCK. ANY ATTEMPT TO PUT THE VEHICLE IN ANYTHING OTHER THAN NEUTRAL RESULTS IN LOUD GRINDING NOISE. IT IS AN 2004 RANGE ROVER WITH APPROX 73000 MILES. WHEN TOW TRUCK ARRIVED WE BOTH NOTICED A LARGE STAIN UNDER THE CAR AS SOME TYPE OF FLUID HAD BEGAN TO LEAK AS I WAITED FOR THE TOW TRUCKS ARRIVAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236005July 28, 2008
POWER TRAIN:DRIVELINE
MY 2004 LAND ROVER RANGE ROVER HAS FRONT DIFFERENTIAL PROBLEM, WAS DRIVING ON HIGHWAY AND WITH OUT ANY NOTICE CAR LOST ALL POWER AND COULDN'T MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231079June 15, 2008
POWER TRAIN:DRIVELINE
THE DRIVESHAFT GAVE OUT ON THE VEHICLE. THIS HAS HAPPEN TO NUMEROUS PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230869June 12, 2008
POWER TRAIN:DRIVELINE
MY 2003 RANGE ROVER HSE SUFFERED A FAILURE OF THE FRONT DIFFERENTIAL AND DRIVESHAFT. A COMMON AND KNOWN ISSUE TO LAND ROVER. I WAS TRAVELING DOWN THE INTERSTATE AND SUDDENLY LOST ALL FORWARD MOMENTUM. I HAD TO IMMEDIATELY FIND A SAFE PLACE TO PULL OVER AND PUT ON THE HAND BRAKE TO KEEP THE VEHICLE FROM ROLLING. IT WOULD NOT MOVE. IT WAS TOWED TO A REPAIR FACILITY AND THE BROKEN PARTS WERE REPLACED. IT WAS FIXED WITH NEW PARTS, BUT THEY ARE THE SAME DESIGN OF THE ONES THAT FAILED. I WAS TOLD THERE IS NOT PERMANENT FIX PROVIDED BY LAND ROVER AND THIS WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226712May 5, 2008
POWER TRAIN:DRIVELINE
DRIVING ON CITY STREETS, ABOUT TO ENTER THE FREEWAY, THE VEHICLE LOST POWER, MAKING AWFUL MECHANICAL NOISES. THE ENGINE WAS RUNNING BUT PRESSING ON THE ACCELERATOR RESULTED IN METALLIC CRUNCHING NOISE AND NO MOVEMENT. I WAS STRANDED, THE VEHICLE WAS TOWED SOME 35 TO THE PURCHASING DEALER. I WAS INFORMED THAT THE FRONT DIFFERENTIAL / DRIVE SHAFT FAILED AND WILL BE REPLACED. THIS IS THE SECOND SUCH FAILURE. THE FIRST OCCURRED IN OCTOBER 2006. LUCKILY BOTH TIMES WERE AT SLOW SPEEDS, CLOSE TO HOME, AND DURING THE DAY. IF THIS CATASTROPHIC FAILURE OF THE FRONT DIFFERENTIAL / DRIVE SHAFT WERE TO OCCUR AT SPEED?I HATE TO THINK OF THE ACCIDENT THAT MIGHT HAPPEN, THE DAMAGE AND INJURIES THAT MIGHT OCCUR. THIS IS A SERIOUS DESIGN FLAW WHICH THE COMPANY NEEDS TO ADDRESS WITH A NEW DESIGN TO REPLACE THE DEFECT AND DANGEROUS DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225190April 20, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY 2003 RANGE ROVER HSE DIFFERENTIAL DIED WITHOUT WARNING. I HAD TO BE TOWED HOME ($200) + $1500 TO FIX IT WITH AN AFTER MARKET DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224423April 14, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
BOUGHT CAR JULY 2007 WITH 35,000 MILES; 3 DAYS AFTER I WAS DRIVING ON THE HIGHWAY WITH MY LITTLE GIRL IN THE CAR AND THE BRAKES LOCKED THEN THERE WAS A GRINNING NOISE, HAD TO CHANGE 4 LANES TO GET TO THE SHOULDER, NEARLY GOT RUN OVER BY A TRUCK..CAR WOULD NOT STOP WHEN I PUT IT ONTO PARK..IT WAS ROLLING DOWN THE SHOULDER HAD TO PULL UP HAND BRAKE. NEARLY DIED. CAR TOWED FOUND OUT IT WAS FRONT DIFF..PAID $4000 FROM MY POCKET. EIGHT MONTHS LATER SAME THING..FRONT DIFF WENT..COMPLAINED TO DEALER..THEY WERE RUDE AND ARROGANT..CALLED ROVER HEAD OFFICE..COMPLAINED TO THEM..THEY TOLD ME THEY WOULD GET BACK TO ME..THEY NEVER DID..WILL NEVER BUY A ROVER AGAIN..THE WORST CAR, THE WORST SERVICE EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221822March 20, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING HOME FROM WORK LATE AT NIGHT MY 2003 RANGE ROVER STOP AND THE INDICATOR DIRECTED ME TO PUT MY CAR IN NEUTRAL. WHEN I STEPPED ON THE GAS I HEARD A LOUD GRINDING SOUND. I WAS STRANDED AT 1AM ON A WEEK NIGHT WAITING FOR A TOW TRUCK RANGE ROVER SHOULD RECALL THIS PROBLEM WITH THE DIFFERENTIAL ESPECIALLY IF SO MANY PEOPLE ARE HAVING THIS ISSUE AND WE PAID OVER 80,000 FOR OUR CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216408January 29, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:DRIVELINE:DRIVESHAFT
FRONT DIFFERENTIAL AND DRIVE TRAIN FAILURE 2ED TIME IN LESS THAN 12 MONTHS. THIS IS A KNOWN PROBLEM WITH ALL 03-05 RANGE ROVERS, BUT YET THE DEALERSHIP CONTINUES TO BAND-AID THE PROBLEM. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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