The contact owns a 2024 Land Rover Defender. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System). The local dealer was contacted and confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
No injuries · No fire · No crash
On August 14, 2026, at approximately 12:15 p.m., I arrived at Land Rover Mission Viejo for a scheduled appointment to complete Safety Recall D120, Driver's Airbag Potential Non-Deployment. No service attendant greeted or checked me in. When I approached an attendant, the attendant said they could not help because they were going to lunch. An employee attempted to obtain assistance from others; one said they were too busy, and another said, "I can't rescue everybody." I waited in the reception area, but no one assisted me and no manager or supervisor was available. I left without the recall repair being performed. The driver's-airbag safety defect remains unrepaired, leaving the vehicle with a potential non-deployment risk.
No injuries · No fire · No crash
Vehicle: 2024 Land Rover Defender, VIN [XXX] Related recall: NHTSA campaign 26V248 (JLR internal D126 / H575) This complaint concerns the unavailability of a remedy for a defect that can cause complete loss of drive power while the vehicle is in motion. Timeline: - April 17, 2026: Jaguar Land Rover North America filed Part 573 report for campaign 26V248, covering 170,169 mild-hybrid vehicles including 53,644 2020-2024 Defenders. JLR's filing describes the defect as an internal fault in the boost control microchip of the DC-DC converter, and states that failure results in loss of 12-volt system charging and can lead to complete loss of drive power and exterior lighting. - June 20, 2026: I received an interim owner letter. The letter confirms the defect and the safety risk. It states no remedy is available and that additional correspondence will follow at an unspecified date. - August 11, 2026: No remedy is available. No estimated remedy date has been communicated to me. Approximately four months have elapsed since the Part 573 filing and approximately two months since owner notification. Issue one - the interim notification does not address safe operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
The contact owns a 2024 Land Rover Defender. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into neutral(N), with several unknown warning lights illuminated. The vehicle lost motive power. The contact swerved to the shoulder, and an object struck the windshield, causing the windshield to crack. The vehicle was towed to the dealer, and the failure was associated with NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.
No injuries · No fire · No crash
The recent DCDC converter recall has left me feeling unsafe driving my Defender on anything except the slowest local roads. It's an extremely frustrating inconvenience, especially during this summer season with plans for road trips and travels being put on hold or cancelled due to not having a safe vehicle. Also, the JLR dealership is not offering loaner vehicles because the recall remedy is not available yet. There is no timeline for when the remedy will be developed, which is the cherry on top. That means I have to pay out of pocket, indefinitely, for a rental car on top of paying the car note for the Defender. Did I mention that JLR "conveniently" waited almost 60 days from the time they submitted the recall notice to NHTSA to send out the interim letters? They put me and over 150,000 other drivers at risk for nearly two months because they decided to take their time in mailing the letters out (I received mine on June 17th). This removes all confidence I would have had in their ability to develop the fix in a timely manner.
No injuries · No fire · No crash