Land Rover Defender Complaints

230 consumer complaints on file.

#11473927July 14, 2022
ENGINE
When stopped at stoplight engine gear slips to neutral without warning. When applying gas it becomes apparent it’s no longer in drive. Has happened 8 plus times and I’ve had this new car less than 2weeks. Reported to dealer who tells me 2 other customers have reported this as well. No one is sure why it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471080June 27, 2022
VISIBILITY/WIPER
Windshield crack from no none source, appears to be pressure related. Happened at highway speed. Reading Defender forums this has happened to many customers, some 2-3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470701June 23, 2022
VISIBILITY/WIPER
Windshield cracked for no reason. ie no chip caused by rock, etc. Happened while I was driving with no traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470350June 21, 2022
VISIBILITY/WIPER
My land Rover Defender is 5 months old with 5,765 miles on it. Driving through the car wash today the windshield "popped" and a large crack started in the top center and spread out both directions in what looks like a mustache. No chip, vehicle was not moving and the windshield failed. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470012June 20, 2022
ENGINE
The engine cut out whilst going 90kmph on a four lane freeway. I had about 10 seconds to react before it rolled to a complete stop - it wouldn't connect the gas at all. Extremely unsafe situation, other cars beeping their horns in panic as they swerved past me. Lucky to not have caused a serious collision and die today. I ended up in between the third lane and the fourth lane exit. Waited there for 2 mins with cars going past me at full speed. Restarted and was able to take the exit where it continued to stall and eventually the vehicle was towed to the dealership. I've had the vehicle 48 hours at 325km total.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469617June 16, 2022
SEATS
Sounds of a clicking noise when accelerating from takeoff and braking. I have moved the seat up and down to see if that would help and it continues to click. Vehicle has 6500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469526June 16, 2022
VISIBILITY/WIPER
My windshield crack on its own when it was not even being driven. It appears to be a stress crack as it is a small V at the top center comes down the middle and across the passenger side. Only owned the car a few months and barely driven. I took to the dealer and they said they wouldn't chance covering by warranty out of fear corporate would deny the claim. Spoke with corporate and after a month they finally responded and said they wouldn't cover or have anyone further inspect as they rely on their dealers only and if I was satisfied I should go through arbitration. This appears to be a known issue now and concerning that they wouldn't want to investigate further. My windshield is heated and I wonder if there is a design flaw in the filament put inside the glass? Upsetting to deal with and shocked by lack or responsiveness from Land Rover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465683May 23, 2022
POWER TRAIN
Vehicle makes uncommanded shifts from drive into neutral when the engine restarts after stopping during an auto start-stop cycle. Driver has to manually re-engage drive after this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464909May 16, 2022
UNKNOWN OR OTHER
For the SECOND time, my windshield cracked in the upper right corner with no impact. The second time, I wasn’t even driving! The crack looks nearly identical, even as it runs. I paid for a new windshield the first time because they insisted that a rock hit me, although none of the people in the car ever heard or saw that. This time, I wasn’t even driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462763April 29, 2022
VISIBILITY/WIPER
Windshield cracked spontaneously while washing. No chips, no damage and hand washed vehicle. Crack is blocking visibility and starts at top of windshield and spiders into 3 cracks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459749April 5, 2022
BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: WARNING
Regarding the lane departure feature, there has been a number of occurrences while operating the vehicle during daylight conditions where the system erroneously triggers causing the active steering system to engage and induce swerving. No recalls or service bulletins by the dealer have been posted regarding this issue and no system warning indications have been present. More than likely, misreadings by the vehicle’s sensors during less than ideal optical conditions could be the root cause. Regarding the parking collision system and more specifically, the onboard cameras (front and rear) on the vehicle, the visual output of these is distorted when viewing using the onboard display. Distorted here implies a fisheye lens type or effect which makes it extremely difficult to gauge distance and accuracy of vehicle track when parking or navigating tight spaces. Additionally, the rear parking camera suffers from very poor resolution during night conditions rendering it useless. These concerns were raised via the local dealer after initial purchase of the vehicle, however, no relevant technical service bulletins or recalls were discovered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457497March 20, 2022
VISIBILITY/WIPER
Shortly after buying the car a small people hit the windshield while driving on the highway and broke the windshield right in the eyesight of the driver side. It was a little larger than a quarter in size and took 3 months for replacement due to back order. 2 weeks after the replacement the windshield spontaneously cracked while driving from the middle base of the windshield up and towards the passenger side about 20 inches long. Nothing hit the car, it just cracked. No heater or defrost was on. It took 6 months for replacement due to Land Rover ordering the wrong windshield and back orders. During this time the windshield got 3 more chips from pebbles/small rocks while driving. 2 weeks after this replacement a small rock hit the windshield on the driver side and chipped it about the size of a nickel. I am getting this filled tomorrow. This is clearly a defect with the windshield as I have had maybe 2 broken windshields in my life up to this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455637March 7, 2022
VISIBILITY/WIPER
12 inch crack developed overnight. No signs of rock hit or any other impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453301February 21, 2022
VISIBILITY/WIPER
Easily cracked windshield. Less than 30 days owned and a small pebble cracked my windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451600February 11, 2022
VISIBILITY/WIPER
Windshield spontaneously cracked while parked (no impact). Crack was near top center and runs across the safety camera system. Crack was also instantaneously 1.5 foot long and partially obstructs driver's view. Scheduled for inspection by dealership - police, insurance has not been involved. No warning lamps or messages have appeared before or after the crack formed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451195February 9, 2022
STEERING, ENGINE
Several times while waiting at a red light, the engine just died, feels like it's connected to the hybrid engine not functioning properly. service said it had to do with battery and they fixed it. It still happened 2 more times after they serviced. Also now car is not drivable, because the steering wheel does not budge/move. Waiting for service to return my call. Is this something that could happen whilst driving? It is very scary when the brand new car keeps failing unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451131February 9, 2022
VISIBILITY/WIPER
Component: windshield Issue: under adverse temperature conditions ( e.g. high temp or low temp ) the windshield can develop a sudden crack, without any external impact. Conditions: above 95 deg F or below 30 deg F ; Status: vehicle could be stationary, or in motion; Hazard to occupants: Yes; Safety concern: yes, if the vehicle is in motion the size of the crack can develop very fast and create a catastrophic failure which may impact the occupants. JLR - fails even to acknowledge any issues and denies any design fault or responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448727January 24, 2022
STEERING, LANE DEPARTURE: ASSIST
Power steering failed upon starting the car after 12 hours of non use. The lane assist light came on saying it was unavailable. Upon first starting it did not move in drive or reverse but was able to after a few restarts but the steering was still failing. I am worried about the steering failing while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448422January 21, 2022
POWER TRAIN
I was sitting at a red traffic light, the auto stop/start function activated and engine shut off. when the light turned green I hit the gas and my 2022 Defender stalled. I started the vehicle went to put into gear and it stalled again. I tried to start the Vehicle again and it stalled right away. on my third attempt to start vehicle it finally started. also while driving during the day when i stopped i noticed the auto stop/start indicator would would be white and be in inhibited mode randomly. I had been driving for at about an hour. I had this vehicle for 3 weeks and so far this was the only time it has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448155January 20, 2022
STRUCTURE:BODY
Two driver-side A-pillar trim pieces fell off at highway speed. The dealer repaired under warranty, but less than a month later the same two pieces fell off again at highway speed. The second time one of the pieces struck another vehicle. This defect is a road hazard and safety risk that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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