Kia Telluride Complaints

2,086 consumer complaints on file.

#11425677July 20, 2021
ELECTRICAL SYSTEM
UNKNOWN: LCD Cluster Instrument Display went black after purchasing the car for 1 day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425655July 20, 2021
VISIBILITY/WIPER
12 hours after departing the dealership with my new car the windshield cracked. I was driving on the freeway and a small pebble size object hit the windshield. Immediately there was a crack and within hours it spread. The object was very tiny. The impact of the object was not strong since I actually assumed it was bird dropping that hit the car. I contacted the dealership and was informed no replacement is available at this time because the car is so new. It is also not under warranty. They have no estimated time as to when I can replace it. I am worried about the safety of my family as the crack continues to spread impacting my visibility. I am concerned it will shatter causing harm to passengers. This problem has been reported by consumers of 2020 model Tellurides and two models later it appears the issue continues with the 2022s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425646July 20, 2021
EXTERIOR LIGHTING
This car is very dangerous to drive at night particularly when making turns. There is a total blackout when turning on darker roads. Obviously test drives are done during the day so you wouldn't notice this problem. After reviewing a Telluride Forum this was apparently a problem on the 2020 vehicles that has not been addressed by Kia. Some members of forum have suggested switching front headlights out to LED but that is not a good option as I live in an area where visibility can be made worse with LED when snowing. Had I been aware of this problem never would have purchased this car. Very scary to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425634July 20, 2021
FUEL/PROPULSION SYSTEM
I'M REPORTING A FUEL TANK FAILURE WHERE FUEL STARTED LEAKING FROM THE SEAL OF TANK (see photos). MY SAFETY & SAFETY OF MY KIDS WAS PUT AT RISK, AS THIS COULD HAVE LIKELY CAUSED A FIRE.THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED & STATED THAT THE SIDE OF GAS TANK DEVELOPED A HAIRLINE CRACK ABOUT 1-2 INCHES (see dealer photo) FROM A ROAD HAZARD CAUSING IT TO LEAK A DROP OF FUEL EVERY 10 SECONDS, THIS CREATING A POTENTIAL FIRE/EXPLOSION HAZARD. THOUGH FUEL LEAK PROBLEM IS CONFIRMED BY THE DEALER, THEY ARE TRYING TO PUT BLAME THAT AN OBJECT CAUSED A STRIKE AND CREATED THE CRACK. HOWEVER, FROM THE PHOTOS TAKEN BY ME, CLEARLY SHOWS LEAK COMING FROM THE SEAL WITH NO SURROUNDING SURFACE DAMAGE. I'M UNKNOWN OF TIMING WHEN THIS PROBLEM OCCURRED BUT NOTICED THIS ISSUE INTO 5 MONTHS AFTER PURCHASING THE VEHICLE FROM THE DEALERSHIP. THE VEHICLE WAS PURCHASED BRAND NEW, FIRST OWNER. I BELIEVE THIS PROBLEM OCCURRED DO TO MANUFACTURING DEFECT (POSSIBLE DUE TO EITHER POOR CONSTRUCTION OR PRESSURE OF THE SINGLE ONE BAR HOLDING THE TANK IN PLACE). THE GAS TANK ONLY HAS ONE BAR IN THE MIDDLE HOLDING THE ENTIRE UP THE TANK, THIS COULD HAVE LIKELY CAUSED THE CRACK DUE TO PRESSURE WITH CONSTANT USAGE OF VEHICLE. AS STATED PRIOR, THE VEHICLE PRESENTS WITH NO HIT OR INCIDENT, SO UNLIKELY TO HAVE THIS HAPPENED DUE TO DAMAGE. DEALER DENIES ISSUE COULD HAVE BEEN A DEFECT AND STATES DUE TO A CRACK FROM ROAD HAZARD, AGAIN THERE IS NO IMPACT/HIT MARKS ON THE SURFACE OF TANK OR NEAR CRACK. IN ADDITION, NO WARNING LAMP OR MESSAGE CAME ON TO NOTIFIED ME OF THIS POTENTIAL TREAT. THE DEALER MECHANIC & SUPERVISOR WAS MADE AWARE OF THIS. I AM CONCERN ABOUT THE SAFTEY OF THIS VEHICLE AS IT CAN BE A HAZARD & THE BEGINNING OF SERIES OF COMPLAINTS AGAINST THIS PARTICULAR MODEL OF KIA CAR, AS EVIDENT FROM OTHER KIA MODELS WHERE THE FUEL TANK WAS REPORTED LEAKING AS WELL. PLEASE MAKE AWARENESS TO THIS POTENTIAL PROBLEM FROM THE KIA TELLURIDES , AS THIS IS A NEWLY MANUFACTURED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425571July 19, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I DROVE MY BRAND NEW TELLURIDE OFF THE LOT WITH APPROXIMATELY 12 MILES ON IT. ABOUT A MONTH AFTER HAVING IT I NOTICED THE FOLLOWING: WHEN ENTERING A HIGHWAY FROM ABOUT 20-25 MPH, THE VEHICLE WOULD NOT GRADUALLY ACCELERATE ALLOWING ME TO ENTER THE HIGHWAY. AS I CONTINUE TO PRESS THE ACCELERATOR PEDAL THE RPMS WOULD EVENTUALLY JUMP UP AND THE VEHICLE WOULD LAUNCH ITSELF FORWARD. REACHING 5000-6000 RPMS. WHEN I LET OFF THE ACCELERATOR THE ENGINE WOULD DOWNSHIFT SIMILAR TO A MANUAL TRANSMISSION AND WOULD JERK AS IT CHANGED GEARS AND THE RPMs DECREASE. ADDITIONALLY, WHEN CREEPING IN TRAFFIC I NOTICE JERKY AND HESITATION FROM THE ENGINE/TRANSMISSION. THIS IS QUITE DANGEROUS AS ONE TIME IT ALMOST LAUNCHED ME INTO THE BACK OF THE VEHICLE IN FRONT OF ME. MERGING ONTO A HIGHWAY IS ALSO QUITE DANGEROUS AS I AM NOT CONFIDENT THE VEHICLE WILL ACCELERATE WHEN I ATTEMPT TO MERGE. I HAVE TAKEN IT TO A DEALERSHIP AND HAD THE TECHNICIAN DRIVE IT AND HE CONCURRED THAT THERE IS A PROBLEM. THE DEALERSHIP HAS TRIED WORKING WITH THE MANUFACTURER BUT TO NO AVAIL AFTER 3 MONTHS. NOW THE DEALERSHIP WON'T EVEN CALL ME BACK. THE DEALERSHIP, VIA THE RECOMMENDATION OF THE MANUFACTURER, HAS RESET "ADAPTIVE VALUES" AT LEAST 3 TIMES, BUT THAT DID NOT FIX THE PROBLEM. THERE ARE NO WARNING LIGHTS OR MESSAGES OF A PROBLEM. WHILE QUITE NOTICEABLE, THIS PROBLEM IS EVEN MORE NOTICEABLE WHEN IT IS IN SPORT MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425353July 18, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Center cluster screen on dash is not turning on with vehicle. It is as safety concern as none of my safety alerts are working. Lane assist, emergency braking, cruise, etc. I have reported to Kia America and have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425283July 17, 2021
VISIBILITY/WIPER
Windshield cracking from a small rock barely hitting it while driving. Seems to be a flaw in the Kia product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425295July 17, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
LCD instrument cluster display does not always appear when starting vehicle. This is used to provide a display of the digital speedometer,, fuel economy, and options to enable various driving vehicle warning messages and driver assistance settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425288July 17, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I just purchased my car on 7/15/21. While driving today my lcd screen on the dashboard goes black after the system check. I can not see any function on my vehicle ie, miles…system setting, fuel etc. this screen is a necessity to Operate this vehicle. While looking online many telluride customers are experiencing the same issue and there has been no remediation from Kia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425270July 17, 2021
ELECTRICAL SYSTEM:ADAS
The LCD display in the instrument cluster that gives information about many ADAS features stays Off. The screen just remains blank on most starts. Restarting after opening and closing the doors helps some times to bring the display back. But since there is no feedback about many ADAS features because of no display, it is indeed a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425257July 17, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:ADAS
Dash screen randomly goes blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425232July 17, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:ADAS
The component is called the information cluster which sits between the odometer and the speedometer. It was been inspected and they flashed the firmware but the problem continues to persist. With out the I can not view my mileage I can’t turn on safer features like the alert if a child is left in the back seat etc. I called back to report it still wasn’t working and was told their engineers are working on it. The car is only a week old with I’m not sure how many miles maybe 250 miles but there was zero warning it wasn’t going to work, it just started
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425188July 16, 2021
ELECTRICAL SYSTEM:ADAS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL:CRUISE CONTROL
The instrumentation screen in front of the drivers wheel goes out all black periodically on some startups. With it black, cannot tell what MPH / Gear / distance to empty / drivers mode, and none of the advanced drivers assist features work. One time it happened while on cruise control and just kept accelerating as if it didn't know what speed I was going. 2022 kia telluride. Many others same issue in the forums I'm in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424908July 15, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
screen in cluster randomly does not turn on, missing critical information while driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424873July 14, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The instrumentation cluster screen goes black about 50% of time vehicle is turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424335July 12, 2021
VISIBILITY/WIPER
My wife and I purchased a 2020 KIA Telluride in November of 2019. A few weeks after we took delivery we received the attached letter dated 12-9-2019 from KIA stating there may be an issue with the windshield cracking and that they would replace the windshield if this happened. This did happen and KIA replaced the windshield on 03-26-2020 at no charge as they had stated in the letter we received. On the morning of 6-5-2021 I moved the Telluride out of the garage to the driveway, when I went to move it back in a couple of hours later the windshield was cracked across the drivers field of vision. We called the dealership (Moritz) and made an appointment for 6-22-2021 (we were on vacation from 6-9-2021 until 6-19-2021) to have the windshield replaced. After the windshield was replaced we were told it would be $868.31 (invoice attached), the MORITZ KIA service manager (Joby Spradley) told the service advisor (Trai Chavez) to inform us that he had checked with a ‘KIA representative’ and KIA would not pay for replacing the cracked windshield even though the windshield cracked while the vehicle was sitting in our driveway. The letter we received did not state that KIA would only replace the windshield one time. We shouldn’t have had to pay a for manufacturing / quality issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424474July 12, 2021
UNKNOWN OR OTHER
My windshield was hit by a tiny rock and had a small pit. The next day when I went to my car, there was a crack across 1/2 of my windshield. The spot the rock hit did not even star crack. This is a safety issue for the window to crack that sat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422717June 29, 2021
UNKNOWN OR OTHER
AC Condenser failed at 13,500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421611June 21, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
The Blind Spot Warning light doesn't work all the time. I have read through the Kia owners manual and couldn't find an explanation for the malfunction. I have tested in local and highway driving both low and high speed during good days and nights. Warning only comes up sometimes, then stops and comes back only after vehicle restart, then repeats the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421028June 15, 2021
STRUCTURE:BODY
My wife came out of her place of work and there was a six inch crack on our Telluride windshield. She wasn't driving, it was just sitting in the parking lot. There are no signs of an impact like a rock chip or anything. The vehicle is three months old and has 4000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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