Kia Telluride Complaints

2,086 consumer complaints on file.

#11456961March 16, 2022
UNKNOWN OR OTHER
Brand new vehicle with 14 miles on it. Drove an hour home from the dealership. There's an issue with the transmission. Transmission will slip / skip gears while both accelerating and braking. Verified in all drive modes (Eco, Normal, Sport, Auto). Burning smell coming from vehicle. Buzzing noise coming from engine bay. Our safety was put at risk because when it shifts gears suddenly the car leaps forward, can even happen during turns. Vehicle has not been inspected by dealership yet as it's about an hour away and we do not feel safe driving the vehicle. No warning lights have appeared. Read others with similar transmission issues needing to be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456769March 15, 2022
ENGINE
The 2020 Kia Telluride has a major, yet well-known design flaw regarding the heater block/heater core causing the blowing heat to drop when the car is at idle or moving at low RPMs. As someone living in Minnesota, it's absolutely absurd that a car can be considered "operating as designed" when the car literally has no heat during traffic or at idle - this has the potential to cause occupants serious injury or even death while waiting for assistance in the event of a flat tire or spinout during cold months. We noticed the issue in December 2021 but the dealer was so backed up with Kias that it couldn't get in for service until February 1st. The car was taken to the dealer on 2/1, 2/15, and 2/25 - the thermostat was replaced but I was told at the last visit that there is nothing else that can be done. The tech at the dealer agreed with the problem but was told by the Kia Techline that everything was within the specifications of the design. How can Kia ethically (and knowingly) sell a vehicle that doesn't provide heat in a state that is regularly below zero (and even below freezing) for over half of the year?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456654March 14, 2022
SEATS, UNKNOWN OR OTHER
After parking, I tryed to retrieve an item that fell between the console and the right side of the Driver's seat . To my horror my arm got stuck. There was nothing I could do and since I am a nurse realized that time was of the essence so I would not lose circulation to my dominant hand. I was able to retrieve my cell phone with my left hand and call 911. It took 3 EMTs to extricate my arm from this terrible design. I currently sustain a bad contussion. During the emergency, my husband also confessed to have gotten his arm stuck with resulting scrapes, bruising and bleeding and our daughter who is a Medical Doctor who borrowed this car also got her arm stuck. This console is too big and too dangerous.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11456634March 14, 2022
UNKNOWN OR OTHER
We had a rock hit our windshield and a crack happened. I know this is possible, but of all the cars I’ve driven in my 25 years of driving this has never happened with a simple rock hit. I am in a group for Telluride owners on Facebook. This is a fairly common complaint that is made by owners. I was in a Tiguan group prior to trading that in and never once saw a post for rocks causing cracks. Kia is clearly not using the best glass. This can be very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456236March 10, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
While operating the vehicle and braking, the dashboard warnings lights began flashing. The brake pedal went to the floor and did not brake the vehicle. No amount of pumping of the brakes helped. At about 3-5 MPH I struck the stopped vehicle in front of me at an intersection. Later that day the same thing happened, and this time I pulled the emergency brake lever and held it. The warning alarm sounded but the brakes never slowed or stopped the vehicle. I drove the vehicle safely to a repair shop and it was then towed to a Kia dealership. Where it is available for inspection. The error codes on the ECM indicate that the right rear ABS Speed Sensor has lost communication. I do not know if the component has been inspected by KIA. When the failure occurs the BCW light goes on, the ABS light goes on, the Master warning light goes on, the Electronic Stability Light goes on, and the AUTO HOLD lights amber. The dealership has reviewed the codes on the ECM which follows: ABS/ESC(+EPB) 2 Codes 1.C121102: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C121002: Wheel Speed Sensor Rear-RH Range / Performance / Intermittent Integrated Body Control Unit- BCM 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- SMK 1 Code 1.B121200: Front Center Right Sensor Fault Integrated Body Control Unit- TPMS 1 Code 1.B121200: Front Center Right Sensor Fault PSM (Power Seat Module) 1 Code 1.B163700: System Not Initialized BCW (Blind-Spot Collision Warning) 2 Codes 1.C169381: ESC Signal Error 2.C167581: Signal WHEEL FL or WHEEL FR or WHEEL RL or WHEEL RR not Valid MFC (Multi Function Camera) 1 Code 1.C186286: Invalid Signal of SCC SCC (Smart Cruise Control) 3 Codes 1.C121181: Wheel Speed Sensor Rear-RH Invalid/no Signal 2.C136081: ESP Irreversible Error 3.C174181: ESC-not available VSM (Check ESC) 4WD Control 1 Code 1.P183000: Clutch Torque Tolerance Lower Limit.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11455774March 8, 2022
EXTERIOR LIGHTING
Low beam headlights cause oncoming traffic to swerve and to flash bright lights, as if they are being blinded by low beams in this car. Car has no load or extra weight, and yet this happens dozens of times per week with oncoming cars flashing their lights as I am approaching. Dealership refused to look at this concern, saying that if I did not purchase a new $15,000 engine, then my factory warranty would not be honored. The car is running fine. Other mechanic shops not affiliated with Kia say the headlights are perfectly adjusted to factory specs and there has been no shift or movement. One offered to bend metal to lower the beam, but he said this was not factory specs and so I declined. While refusing to address this issue, the Kia dealer that sold me this car also refused to repair the recalled trailer brake light harness, which is violation of federal law. The Kia owner's online portal is also non-responsive. I tried to address this there, where they assigned Case # 14685919. I am concerned about endangering other drivers with this, but Kia will not address this customer's concerns. Perhaps attorneys who query NHTSA database will force a solution before someone is harmed by this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455583March 7, 2022
VISIBILITY/WIPER
Windshield was repaired September 2020 after a rock chip spread immediately after impact. The recall covered the expense of that replacement. However, the new windshield has the same defect and another rock chip spread immediately and was quite large on impact March 2022. I was driving in a parking lot when it happened, so not a high enough speed to have the rock have much velocity to it. Kia needs to fix the issue when they have a recall, not replace it with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455203March 4, 2022
ELECTRICAL SYSTEM
The contact's wife owns a 2022 Kia Telluride. The contact stated while his wife was reversing, the instrument panel became inoperable. There were no warning lights illuminated. The contact stated that as his wife turned off and restarted the vehicle, the instrument panel lights illuminated; however, the failure returned after a while. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the dealer where it was diagnosed that no issues were found. Additionally, the dealer informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 21V577000 (Electrical System) since the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454971March 3, 2022
UNKNOWN OR OTHER
Sunroof spontaneously exploded while driving on the highway at around 65 mph. Fortunately, the shade underneath it was closed so the glass did not get in my car and fortunately, my children were not with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454882March 2, 2022
VISIBILITY/WIPER
Windshield cracked without reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454690March 1, 2022
UNKNOWN OR OTHER
Sunroof exploded while driving at 65 miles per hour on I 65 Interstate. We heard an extremely large explosive type sound and saw that the sunroof cover was retracting. Small pieces of glass and rain began falling into the vehicle. It was determined later, that most of the glass was blown outside. It is unknown if the glass pieces made contact with any vehicles behind us. KIA roadside assistance was automatically activated and we requested the address of the nearest KIA dealership. We drove approximately 10 miles to a KIA dealership who placed “crash film” over the gaping hole. The sunroof had been closed before this incident. There were no warning lamps/messages prior to the sunroof exploding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454331February 27, 2022
STRUCTURE:BODY
Purchased on February 10, 2022 after driving a week windshield cracked, traveling at 40mph on city street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454085February 25, 2022
STEERING:COLUMN
The contact owns a 2021 Kia Telluride. The contact stated while driving 65 MPH into a right curve, the steering wheel did not respond while turning. The contact stated the "Take to Dealer Immediately" warning message was displayed. The contact was able to regain control of the steering wheel and drove the vehicle to her residence. The contact had the vehicle towed to a local dealer, where it was diagnosed that a bolt had become loosened and fell off into the driver’s side from the steering column. The vehicle was repaired; however, the failure recurred. The contact had the vehicle towed to the same dealer who diagnosed that the entire steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452933February 19, 2022
VISIBILITY:WINDSHIELD
I have replaced the windshield twice. A small pebble hit it in both incidents. It went from an invisible nick to cracks over 1 foot in length after driving no more than 5 miles to my destination. The cracks continued to grow to about 2 feet in length overnight. Kia sent me a letter which I did not realize until a few months after the first replacement acknowledging there was an issue and was gracious enough to reimburse me for the first one. I assumed they also fixed the manufacturing process of the windshields as well but ended up with the same issue with the first replacement. I find this to be a safety issue outside of the inconvenience and the second one I did not get reimbursed for. The structural integrity of the windshield is immediately compromised. You are not given a chance to get off the road before something worst could occur like the windshield fully shattering. The other concern is the windshield does not appear to be structurally sound enough to take on the other safety features it is to provide like holding the airbag in place when it is deployed or helping to prevent the roof from caving in during a rollover. I hope you do not wait to force a recall after someone is seriously injured or a death occurs as a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453034February 19, 2022
ENGINE
Transmission would engage into neutral and anytime. Engine would RPM would inceease, 5-7000rpm without pressing the accelerator. When engine was at high RPM transmission would then engage into gear causing a violent lurching. Transmissionseems to be locked into 5th gear. Transmission would also slip/disengage while trying to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453035February 19, 2022
VISIBILITY/WIPER
Purchased 2022 Telluride SX on 02/14/2022. Today(2/19/2022) noticed a chip/crack on windshield in driver sight. I believe chip/crack happened for no reason. Crack is in drivers sight and it will be a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452740February 18, 2022
VISIBILITY:WINDSHIELD
This incident has happened twice in a short matter of time. While driving a small rock hit the windshield, and then the windshield cracked immediately. This seems to be a major complaint from many owners and I know it was an issue for 2019 and 2020. There are now two cracks spanning across the windshield that obstruct a clear view. This is a major safety issue and it is difficult to get a windshield due to supply issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452399February 17, 2022
AIR BAGS
The contact owns a 2020 Kia Telluride. The contact stated that previously the vehicle was involved in a crash and the air bags were removed from the vehicle. The local dealer was contacted and the contact was referred to the body shop for the repair. The contact was informed that the replacement air bags were not available. The manufacturer was made aware of the failure. The contact had not experienced a failure. No further information was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451980February 14, 2022
POWER TRAIN
I reported a suspected defect on my vehicle 1/26/22. With 44,000 miles, the car began stalling and having difficulty accelerating from a stop at busy intersections. Germain Kia Dealership on Georgesville Rd in Columbus, OH where I purchased the vehicle new has refused to adequately investigate this issue, and has refused to make any repair for the open recall on this vehicle involving taillights and the trailer hitch. Dealership stated it would only make repairs if I bought a $15,000 new engine from them, and they stated that Kia would not honor my manufacturer's warranty, nor would Kia honor my extended warranty sold to me for $2,000 at time of purchase. Dealership was acting as an agent of Kia when taking this action. I filed a complaint to Kia headquarters, but this scheme to defraud was endorsed by Kia through a lack of action. I was assigned case number 14636950 by Kia, but the automaker took no action. My recall item was not repaired, and the suspected defect that involves stalling on my two-year old engine was not addressed at all. My records show 5 oil changes since buying this car, but Kia's Columbus, OH dealership says only oil changes done by their own dealership count. None of my oil changes done by other ASE certified repair facilities will be recognized. Dealership says Kia will not honor any warranty due to lack of maintenance. I can prove vehicle was maintained properly. When I escalated this matter to the dealership sales manager, service manager, and general manager, they took no action. I was denied repair on the recall item, as dealership and Kia tried to trick me into buying a new engine, they breached my warranty and my extended warranty, and they did not investigate the new potential defect involving power train. Please do not allow Kia and its dealers to defraud other customers and keep unsafe cars on the road in this fashion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451474February 11, 2022
POWER TRAIN
We were driving the car and it began lurching unpredictably. It was difficult to maneuver safely. It is now 3 weeks past that time and my Kia has been at the dealership this entire time. The dealer says that they cannot do anything without checking with Kia HQ and each time they do, Kia has them run another diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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