Kia Telluride Complaints

2,086 consumer complaints on file.

#11544310September 13, 2023
UNKNOWN OR OTHER
UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544189September 12, 2023
UNKNOWN OR OTHER
While driving my 2023 kia telluride in 49 degree weather on our way to our vacation rental in Wyoming, we heard an extremely loud explosion. We stopped the vehicle on the side of the road where we discovered that the sunroof had spontaneously combusted throwing shards of glass everywhere. Fortunately we had the inside screen closed otherwise we all would have been pierced by the glass shards. We could have been blinded had the glass been launched into our eyes. The glass badly scratched the roof and the car. Kia is refusing to cover this obvious defect that has happened to many other kia tellurides as you can see by the many accounts posted on Google and other social boards. Kia continues to deny responsibility for this defect and, instead, wants customers to turn this in to their personal insurance companies. However, even if you would agree to turn this in to your car insurance, they would not cover it as there was no accident. Kia must be made to acknowledge and pay for this clear defect (see the recent sunroof settlement made by Hyundai for the exploding sunroof) instead of expecting their car buyers to pay for their mistake out of their own pockets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544051September 12, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM
The Driver Attention Warning (DAW), specifically the 'Take a Break' alert is too sensitive and persistent, without the option to disable. The 'Take a Break' alert both displays a message and emits an audible alert (5 or so dings). The alert occurs too frequently, no matter who is driving, which is a distraction in itself. The warning has increased in frequency over time. There is no known way to disable, re-calibrate, or reset this alert as in previous models. While intended to be a safety 'feature' it is the exact opposite as it is an additional distraction and removes the driver's attention when acknowledging the overly sensitive dash warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543457September 8, 2023
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
Driving on highway in Dallas in high heat with no cars in front of me. Nothing appeared to hit Windshield or fly up but windshield cracked at very edge of drivers side and cracked at least 12 inches across within 5-10 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543306September 7, 2023
ELECTRICAL SYSTEM
We purchased a used KIA and were told by the seller that there were recalls. I took the car to the local KIA and they said the recall was already taken care of. The recall was a tow hitch fuse that needed to be changed. The recall was taken supposedly was taken care of at Fremont Kia. I looked at the fuse myself and it did not have the proper fuse as required by the recall. I took the car back in to my local San Jose Kia and they confirmed the fuse was not correct. The fuse has now been replaced, but they did not have the tow hitch harness yet. We are still waiting. My concern is that we had a critical recall and Kia did not replace the proper parts putting us at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543174September 7, 2023
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
windshield cracked by itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542663September 5, 2023
UNKNOWN OR OTHER
Sunroof glass panel stuck when opening, broke from track and became unattached from vehicle. Safety risk if I had been driving at high speeds as the sunroof could have flown off of the vehicle and hit another vehicle. There were no warnings or prior issues to indicate the risk of problem encountered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542412September 3, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
Harness and wires damaged and chewed by woodchuck causing multiple warning lights and malfunctions including headlight; turning signal and temperature to suddenly stop working, resulting in front wiring harness replacement and repairs costing over $7k in damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542406September 3, 2023
SUSPENSION, WHEELS
Vehicle at 700 miles is having suspension issues causing bumping and shaking during the ride making it unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542391September 3, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
TELURIDE 2021 OWNERS MANUEL, PAGE 5-64, 5-63 AND THE KIA” FEATURES AND FUNCTIONS GUIDE. “PAGE 15, SHOWS DIRECTIONS FOR USING THE FCA, OR FORWARD COLLISION AVOIDANCE. BUT THERE IS NO SUCH SAFEY OPTION IN THE CAR. FURTHER THE DRIVERS ASSIST - - - FORWARD SAFETY OPTION, SHOW IN THE OWNERS MANUEL, IS NOT ON MY ONBORD SCREEN. THERE IS NO DISCLAIMER SUCH AS “IF SO EQUIPPED”. FOR ME THIS IS A IMPORTANT KIA FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541915August 31, 2023
EXTERIOR LIGHTING
HIGH BEAM LIGHTS FAILED TO COME ON. AFTER TRYING TO ENGAGE THE HB THE INSTRUMENT CLUSTER WOULD SHOW HB ON BUT THEY WERE NOT ON. I OFTEN DRIVE ON DARK, WINDING COUNTRY ROADS INHABITED BY DEER AND OTHER ANIMALS AND NEED THESE LIGHTS TO SEE AHEAD AND CONTROL THE VEHICLE. I AM ATTEMPTING TO GET AN APPOINTMENT AT THE NEAREST KIA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540983August 27, 2023
EXTERIOR LIGHTING
High beam headlights stopped working. Took to the dealer and they stated the curtain that goes from low to high is malfunctioning and must have new headlight assembly for driver and passenger sides.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540893August 26, 2023
ELECTRICAL SYSTEM
There has been complete malfunction of both high beam headlights. This most likely occurred around 40-50K mileage, but was not realized. The panel indicator would suggest the high beams are activated when engaged. There has not been any warning of a malfunction. This was brought to the attention of the dealer/service dept and at first dismissed. When brought to the service department attention again, the 60K warranty precluded replacement. The problem was examined and we were notified that replacement would cost $2500. The high beams have not been replaced. This is a safety issue and research on our part suggests that other Telluride 2020 models have had this same problem. This makes for difficult and unsafe travel and night especially on rural roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540748August 25, 2023
UNKNOWN OR OTHER
WINDSHIELD CRACK. We are unsure the cause, but our vehicle is only 3 months old and overnight (while parked in our garage) the windshield mysteriously cracked. The crack started vertically, and has since moved horizontally. This does not seem to be an uncommon issue with the 2020-2023 Tellurides. I've been told by multiple glass companies that this is an extremely difficult windshield to replace, potentially because this windshield is only used on this year and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540046August 22, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
The contact owns a 2020 Kia Telluride. The contact stated while her grand-daughter was driving with adaptive cruise control (ACC) mode set at 40 MPH, the vehicle accelerated unintendedly and the steering wheel seized, causing the contact to lose control of the vehicle. The vehicle crashed into a road sign. The air bags did not deploy. The contact stated that the diver was able to veer to the side of the road as the steering wheel became operable. The vehicle was towed to an autobody repair shop, who informed the contact that the EDR failed to display crash data. The grand-daughter went to the hospital later, and was informed that she had sustained a minor concussion, a disc in the back and the neck. A police report was filed. The dealer and the manufacturer were not notified of the failure, The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11540181August 22, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I have been having issues with the instrument display panel freezing. This has occurred about seven times this year. I have five of the times documented. Here are videos from the five most recent occurrences; March 18th, June 19th, July 18th, August 9th, and August 22nd. https://drive.google.com/drive/folders/11_if2oi5RqXpzH5K93916IbPniEG59Gv?usp=drive_link The July 18th occurrence was particularly concerning because I was low on fuel and had no distance estimate. When the panel freezes I am unable to see import information including the backup camera, turn signal camera, and cruise control information. Turning the car off and on does not resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539878August 21, 2023
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
Windshield cracked during regular use, no object hit the vehicle to cause a crack. Crack started from the seal and moved out from there. It is not safe to drive a car with a crack in the windshield. Many people have complained online about this same issue. Dealer said "it may be a common issue". No warning, no inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539594August 19, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
As I was driving down the highway in the rain, my check engine light came on and I was unable to accelerate my vehicle over 30mph and the speedometer stopped working. I was turning onto the road I live on, so I was able to make it home. I then shut my car off and turned it back on about 5 minutes later, and that issue was no longer happening. I had an upcoming appointment for an oil change at a Kia dealership, so I told the dealership about the issue. They told me that they hooked their computer up to the car and it was showing that there weren’t any issues showing and the only way that they would be able to see that there was an issue is if the vehicle was brought in while it was malfunctioning. Also, the mirror function on my vehicle where the side mirrors fold/unfold when locking/unlocking the vehicle, the mirror(s) don’t fold/unfold every time I press the lock/unlock button on m key fob. Another issue, my windows don’t roll/unroll when I try to use that function. I can sometimes roll the front window up/down while the rest of the windows won’t roll up/down. I then have to shut my vehicle off, open the driver door, then turn the vehicle back on. Sometimes the windows will work, sometimes they won’t. It’s an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539479August 18, 2023
EXTERIOR LIGHTING
My high beams just stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539335August 18, 2023
STRUCTURE:BODY
We were driving on the highway and our sunroof spontaneously exploded and shattered everywhere. Nothing hit it, it happened out of nowhere. We luckily had the cover closed. If we didn't, my husband, two daughters and I would have been covered in shards of glass everywhere. There was absolutely nothing that caused the explosion, it just Spontaneously happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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