Kia Soul Complaints

5,626 consumer complaints on file.

#11560918December 19, 2023
ELECTRICAL SYSTEM
The recall for my vehicle happened weeks ago and there is still no solution. This is a fire hazard and the only vehicle I own. I need this fixed asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560596December 18, 2023
ENGINE
There was an engine light on my Kia and put on code reader and had several misfires and catalytic converter and sensor emissions control. Called Kia dealership and was told not covered under vin number for safety recall. But doing same thing as ones recalled. Will drive but than stalls and almost causing people behind me to rear end me on very busy road ways. Manufacture has not inspected it dealership refused it. Could end up killing someone and I can’t afford to fix only 122 ,000miles and I’m on fixed income started 2 weeks with issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560666December 18, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
I have had this recall(SC284) since September 25, 2023 of this year. Also I have called multiple places to have it repaired and I’ve gotten the run around. They have been so rude! Also now the check engine light has come on the dash so now I’m getting even more worried about the recall situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560433December 16, 2023
SERVICE BRAKES
Catastrophic failure of rear brake line. Rusted through. Started noticing changes to braking on my way home from the dealer after an oil change. There were no warning lights. Thankfully I was at home in the driveway when ALL of the brake fluid leaked out. I had to have the car towed to the dealer. Both rear brake lines were replaced. Had I been driving I would have lost brakes. Not only did no warning light come on, but the dealer also gave me a green on my brake inspection about 15 minutes prior to this happening. Total bill- just over $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560308December 15, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560337December 15, 2023
ENGINE
The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that the vehicle stalled and coasted to a stop. The contact stated no warning light was illuminated. The contact had the vehicle towed to the residence and then towed to a dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact was informed by the dealer that the vehicle failed to qualify for the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560092December 14, 2023
ENGINE
The engine when it heats up drives so rough. Then the car completely shuts off. This creates such a dangerous situation when on the freeway. The motor needs to be replaced. I bought car from a used dealership and have only had 2 months and the motor is gone. Recall on certain motors is garbage because this motor is suffering from the same problem as the GDIs. I have an MDI. $15,000 down the drain. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560178December 14, 2023
ENGINE
The contact owned a 2019 Kia Soul. The contact stated that while his wife was driving at a low rate of speed, an abnormal, burning odor began to emit from the vehicle. As the odor grew stronger, the contact's wife parked and exited the vehicle. Soon after exiting the vehicle, white smoke began to emit from underneath the hood and the vehicle became engulfed in flames. The fire department was called to the scene and the fire was extinguished. No injuries were reported and a police report was filed. The vehicle parked in front of the contact's vehicle sustained damage as a result of the fire. The vehicle was towed to an unknown location through the contact's insurance. The manufacturer was notified of the failure and a case was filed. The vehicle was totaled as a result of the fire. The failure mileage was approximately 35,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11560179December 14, 2023
STEERING
The dealer originally said it was the steering coupler that was bad and needed replaced for $2000. Then they call back two weeks later to say the steering assist motor was bad and it needs to be replaced for an additional $2400. Still waiting for the parts and repairs. I see many other complaints on the steering, should this be a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559922December 13, 2023
STRUCTURE:BODY
Paint adhesion. Pearl white color coats flaking off in several parts of body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560011December 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the check engine and check oil warning lights were illuminated. The contact self-diagnosed the vehicle and determined that the coil and the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure returned, and the vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559699December 12, 2023
ENGINE, UNKNOWN OR OTHER
Car burns through oil like no other. I won’t even be half way through my 3000 miles and with no warning the car will be low on oil and stalling in the middle of Turning. Usually when turning left. Mechanic says there isn’t an issue. But no car should be made to burn oil excessively. I can’t even make it the regular 3000 miles. Engine light has come on multiple times. Now replorting catalytic converter issue assuming that’s related to the excessive rate of oil burning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559763December 12, 2023
ENGINE
I own a 2015 Kia Soul. I am the second owner of this vehicle. I was notified by KIA of a service bulletin for having the software update to the ECU done to allow the knock sensor to put the car in limp mode if it detects knocking. I had the update done and now 1 year later the car went into limp mode and the notification was a P1326. I took to local dealer and they performed a bearing clearance test. The car passed the bearing clearance test but lower engine knocking is still present causing the P1326 Code / Limp Mode. The Local dealer said that the engine should be replaced. The Local Dealer and KIA Customer Service said the only way that KIA would replace engine is by failing the test. I do not feel safe putting my daughter back in this car and I do not think that I should have to pay for an engine that has known issues with metal shavings potentially blocking oil ports as described in the Kia Bulletin. Please assist!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559765December 12, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that after accelerating to 40 MPH, the vehicle failed to exceed 40 MPH. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559785December 12, 2023
ENGINE
This car was bought used with less than 100,000 mile in less than 6 months of ownership the catalytic converter failed. The check engine light was not on. The car would not drive over 30 miles on the interstate and had to be towed last November 2022.After inspecting the car, the catalytic converter was clogged. After it was replaced, the owner has replaced spark plugs, coil packs, and oxygen sensor with no avail. The check engine light remains on. The converter is continuing to fail. No mechanic can figure out what it causing the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559479December 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Engine failure at 121733 due to faulty engine management system. Was able to limp the car to the dealership. Engine had to be replaced due to broken rings in two of the pistons. Car was serviced regularly prior to the insidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559485December 11, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving 70 MPH, the vehicle lost motive power and was unable to accelerate above 70 MPH. The contact was able to pull the vehicle to the shoulder of the road, where the vehicle stalled. The vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559366December 10, 2023
ENGINE
My car only has 77398 miles and the entire car lost power while I was driving I had to safely coast into a parking space. The engine is making a knocking sound and the battery light and oil light came on. The car has had every oil change on time and documented since it left the dealership in 2014 with 150 miles. Every service has been performed on time as my mother who is a retired veteran of the airforce is the only owner. She gave me the car less than 3 weeks ago. I called my mechanic immediately after I brought the vehicle to a stop and he said this model is known for that and it means the engine is about to blow up. He advised me not to attempt to drive the car and now I am stranded 8 miles from where I live. I have read many forums about the engine problem. I believe a faulty engine is to blame for this incident. I read about kia extending the warranty on this but you are the only organization I know to contact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558881December 7, 2023
STEERING
Steering is very shakey when going over 55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558931December 7, 2023
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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