Kia Soul Complaints

5,626 consumer complaints on file.

#11633246December 30, 2024
ENGINE
Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engine light and oil light came on when I heard the engine stalling. My car was taken to the dealership where they stated the engine needs to be replaced for $8200 and it’s beyond warranty. According to their recall test, it passed the recall. I’m assuming that’s for the piston oil recall, but they have been unable to provide proof or details on how it passed. I have had regular maintenance on my car and should not require a new engine at this point. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632582December 27, 2024
VEHICLE SPEED CONTROL, ENGINE
When I would come to a complete stop at a stop sign it would stall battery light and oil light would come on. I would need to put it in park then turn it off and turn it back on. It also would suck up oil like crazy I would need to replace the oil every few days otherwise it wouldn't start. I took it to the shop and 2 of the 4 pistons blew and all the timing stuff stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632633December 27, 2024
UNKNOWN OR OTHER
I believe that I am needing the Knock Sensor Detection System updated. I have called the dealer and they have stated that my VIN # does not have any recalls. I do have the MIL Malfunction Indicator Lamp currently on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632078December 23, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Description of Incident: The engine has experienced a failure that causes oil to blow back from the engine, covering components both under and outside of the engine cover. This has resulted in oil accumulating on the exhaust and other hot components, creating a significant fire hazard. Safety Risks: This malfunction poses a serious risk to my safety and the safety of others, as the oil leakage could lead to a fire while driving. Additionally, the vehicle stalls at various speeds, which increases the risk of accidents or harm to other drivers and pedestrians. There is also a strong smell of oil inside the car, potentially indicating harmful fumes entering the cabin. Inspection Availability: The component/system causing the issue is available for inspection upon request. Reproduction and Confirmation of the Problem: The issue has been reproduced and confirmed by two SAE-certified mechanics. Inspection by Others: The vehicle has been inspected by two SAE-certified mechanics but not yet by the manufacturer, police, or insurance representatives. Warning Signs Prior to Failure: Warning signs included consistently losing oil even after a fresh oil change, smoke from under the hood, a strong oil smell inside the cabin, and the car stalling during operation. These symptoms have been ongoing and progressively worsening, with the vehicle now stalling more frequently.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11632169December 23, 2024
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2017 Kia Soul. The contact stated while driving at 10 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with an engine failure due to excessive pumping of engine oil. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The vehicle was taken to several other independent mechanics but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632065December 23, 2024
ENGINE, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My 2017 KIA Soul failed while going 70 on the highway, almost completely lost power. Pull over to the side of the road to check the issue. Checked the oil, and it was down to less than a quart. There was no indicator light to bring attention to this issue. Brought it into the dealership after returning home. The Soul was completely unsafe to drive due to engine knocks. Despite letting the dealership know of the Oil Lamp issue, they are still refusing to do anything about this issue, even charging me six thousand to only fix the symptoms. I wasn’t the only person to experience this issue, moving me to make this complaint. In summary: Oil was low due to oil burning, the Soul never indicated as such, no oil pressure, completely lost power at accelerated speeds, and now the bearings in the motor are destroyed with no help from KIA company. Contact the KIA Dealership in Boardman for more information in regards to a detailed list of part failures in regards to the Soul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632017December 22, 2024
ELECTRICAL SYSTEM
The battery on this vehicle is absolutely worthless. If tales 8 hours to charge and on a full charge it will get 37 miles. The dealership refuses to replace it and the I owe over 10k on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632049December 22, 2024
ENGINE, SERVICE BRAKES
Brakes are loud been changed to new ones, engine makes a small sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631650December 19, 2024
ENGINE
09/06/2024 MY KIA SOUL ENGINE BROKE DOWN TOWED TO A MECHANIC SHOP AND DETERMINED IT NEEDED A NEW ENGINE, DUE TO A RECALL THAT WAS ISSUED BEFORE MY OWNERSHIP OF THE VEHICLE. KIA DECLINES DOING THE ENGINE REPLACEMENT UNDER THE 150,000 WARRANTY, DUE TO THE RECALL NEVER BEING TAKEN CARE OF. SPOKE TO THE DEALER I BOUGHT THE VEHICLE FROM AND AT THE TIME OF PURCHASE THEY HAD NO RECORD OF A RECALL BEING PRESENT ON THE VEHICLE. ATTACHED IS VEHICLES CARFAX AND DATES OF INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631412December 18, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the vehicle failed to start on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The dealer replaced the part free of charge but charged a fee for the labor. The contact stated while driving 45-50 MPH two weeks later, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road where the vehicle failed to restart. The vehicle was towed to another dealer, Raceway KIA of Conshohocken (402 Ridge Pike, Conshohocken, PA 19428), where it was diagnosed. The dealer informed the contact that the crankshaft was damaged due to a faulty recalled catalytic converter being installed on the vehicle during the previous repair. The dealer informed the contact that the previous dealer should have repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), free of charge. The dealer determined that the catalytic converter and the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631258December 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer informed the contact that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630949December 16, 2024
ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause of the oil consumption. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630982December 16, 2024
STEERING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Hello, I would like to report that someone attempted to steal my 2010 Kia Soul. The incident occurred on [XXX], in San Jose, CA 95111. As a result of the attempted theft, there is damage to the car’s steering wheel and ignition. Please let me know if additional information or documentation is needed to assist with this report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630774December 15, 2024
UNKNOWN OR OTHER
The 2013 Kia Soul has been subject to recalls related to the gear shift, with some models potentially experiencing issues that could cause the vehicle to roll away due to a gear shift defect. Some 2013 Kia Souls may have a gear shift defect that could cause the vehicle to roll away unexpectedly. An engine that is hesitating to accelerate is most likely dealing with a fuel/air mixture that is too lean. Engine's that are running inefficiently will begin to show signs like hesitation which will only become worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630760December 14, 2024
AIR BAGS, SERVICE BRAKES
FM radio Black screen Black screen replacement kia soul
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630578December 13, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Kia Soul. The contact stated while driving at undisclosed speeds, the ABS and AED warning lights were occasionally illuminated. The vehicle was taken to a local Auto Zone and scanned. The contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was taken to a local dealer where it was diagnosed with a faulty HECU Solenoid Voltage Relay, and the contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was not repaired due to the cost. In addition, after the vehicle was taken to the local dealer, the ABS and AED warning lights were no longer illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,763.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630656December 13, 2024
STEERING
Feel no control of steering Clicking sound when turning steering wheel Tight/ hard to steer wheel…doesn’t want to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630433December 12, 2024
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I was driving about 50mph when my car suddenly stopped accelerating. I rolled down the hill a little before I hit the brake and put the car in park right in the middle of the street in traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630130December 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630215December 11, 2024
EXTERIOR LIGHTING
Headlights are not bright enough. In areas with no street lights it’s like driving with candles. The light is yellow and dim. This is a new car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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