Kia Soul Complaints

5,626 consumer complaints on file.

#10749089August 17, 2015
WHEELS, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 15 MPH, THE VEHICLE STARTED PULLING TO THE LEFT AS THE DRIVER SIDE TIRE MADE AN ABNORMAL NOISE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS INOPERABLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND DID NOT FILE A POLICE REPORT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V123000 (VEHICLE SPEED CONTROL) AND 14V332000 (STEERING). THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10748359August 13, 2015
ENGINE
SOUL+ HAS ROTTEN EGG/EXHAUST SMELL COMING INTO THE CABIN AS VEHICLE IS DRIVEN. CANNOT BE DRIVEN WITH WINDOWS ALL THE WAY UP. DOESN'T MATTER IF AC/HEAT IS ON OR OFF. PERIODICALLY, SMELL COMES AND GOES AS IT IS DRIVEN. DOES NOT MATTER IF IT IS SURFACE STREETS OR HIGHWAY DRIVING...ALTHOUGH IT IS MORE PREVALENT AT 70+MPH. IRRITATES MY ASTHMA...LUNGS HURT AFTER DRIVING FOR A FEW MINUTES AND COUGHING PERSISTS ACCOMPANIED BY A HEADACHE. VEHICLE IS DRIVEN TO AND FROM WORK UNDER NORMAL CONDITIONS. IT WAS TAKEN IN TO BE SERVICED AND THE TECH TOLD ME TO USE ONLY TOP TIER FUELS. I HAVE USED THEM EXCLUSIVELY FOR SEVERAL WEEKS AND THE PROBLEM PERSISTS...SEEMS EVEN WORSE. APPEARS TO BE A LEAK IN THE EXHAUST SYSTEM BEFORE THE CATALYTIC CONVERTER AND/OR A BLOCKED CAT. I'M AFRAID TO DRIVE IT WITH THE WINDOWS DOWN. I TRIED TO DRIVE IT THREE HOURS AWAY TO VISIT FAMILY A MONTH AGO AND HAD TO KEEP THE WINDOWS DOWN OR MY DAUGHTER WOULD COMPLAIN OF THE SMELL. SINCE THIS HAS STARTED, THERE IS ALSO A MUSTY/DAMP SMELL WHEN THE CAR IS FIRST STARTED. VEHICLE IS GOING BACK IN TOMORROW MORNING. VEHICLE HAS APP. 7500 MILES ON IT...SO RELATIVELY NEW.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10747824August 11, 2015
SEATS
I WAS SLOWING DOWN AND WAS REAR ENDED WHICH CAUSED THE SEAT TO FALL BACKWARD, BREAKING BACKWARD. THE CAR IS CURRENTLY SITTING @RAY SKILLMAN, 1300N. SHADELAND, INDIANAPOLIS, IN. THE SEAT IS BADLY DEFOMED AND BROKEN. I FEEL SOMEONE SHOULD CHECK THIS SEAT TO MAKE SURE NO ONE ELSE HAS THIS PROBLEM. MY CAR IS TOTALED AND SHOULD BE CHECKED BEFORE IT IS DESTROYED. PLEASE CONTACT ME IF YOU WANT ADDITONAL INFORMATION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10747162August 8, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY, VISIBILITY/WIPER
WAS DRIVING DOWN AN INTERSTATE ON A JULY AFTERNOON. TEMPERATURE IN THE MID 90'S WITH AC SET ON 72. DRIVING WITH NO CARS AROUND AT 60MPH AND ALL OF A SUDDEN HEAR WHAT SOUNDS LIKE A GUN SHOT. I LOOKED AROUND TO SEE IF I COULD SEE ANYTHING WRONG AND DID NOT SEE ANYTHING UNTIL I LOOKED UP. THE PANORAMIC SUNROOF HAD SHATTERED COMPLETELY. THE ROOF FRAGMENTS I COULD SEE WAS LIFTING OUTWARD. I CALLED MY HAIRCUT APPOINTMENT TO CANCEL AND DROVE STRAIGHT TO THE NEAREST KIA DEALERSHIP. ON THE WAY OVER, THE SMALL GLASS FRAGMENTS BETWEEN THE ACTUAL BROKEN FRAGMENTS STARTED TO FALL SO I CLOSED THE SUNSHADE. ALSO ON THE DRIVE TO THE DEALERSHIP, SOME OF THE BROKEN GLASS FELL OUT ONTO THE ROAD BEHIND ME. ITS BEEN 2 WEEKS AND SO FAR NO NEWS FROM CORPORATE KIA ON REPLACING MY SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745568August 1, 2015
AIR BAGS, SEAT BELTS
MY SOUL WAS INVOLVED IN A SIDE IMOACT ROLL OVER CRASH IM WHICH THE PASSENGER SEAT BELT UNLATCHED AND THEEE WAS NO AIR BAG DEPLOYMENT O WAS TRAVELING AT APPROXIMATELY 60 MPH AND THE TRUCK THAT STRUCK THE DRIVERS SIDE WAS TRAVELING AT APPROXIMATELY 30 MPH...UPDATED 08-06-15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745084July 30, 2015
STRUCTURE:BODY, SUSPENSION
VEHICLE WAS TRAVELING NORTH AT APPROXIMATELY 50 MPH. DRIVER VEERED RIGHT ACCIDENTLY AND WENT OFF ASPHALT SURFACE INTO DITCH. VEHICLE ROLLED END OVER END TWICE AND LANDED UPRIGHT FACING SOUTH ON THIRD ROLLOVER. DRIVER WAS WEARING SEAT BELTS. VEHICLE WAS DAMAGED ON BOTH SIDES OF FRONT, TOP WAS CRUSHED IN, RIGHT FRONT WHEEL BENT INTO WHEEL WELL, WINDSHIELD WAS SHATTERED AND CAVED IN. THERE WAS DAMAGE TO BOTH SIDES OF THE VEHICLE AND THE HOOD. DRIVER WAS INJURED AND TRANSPORTED BY AMBULANCE TO HOSPITAL. THE MAJOR COMPLAINT WAS THAT THE AIR BAGS DID NOT DEPLOY TO PROTECT DRIVER. VEHICLE ENGINEERS FROM KIA MOTORS NATIONAL CONSUMER AFFAIRS INSPECTED THE VEHICLE AND STATED THAT AIR BAGS WERE NOT DEPLOYED IN A ROLLOVER BECAUSE CAR WAS NOT EQUIPPED THAT WAY. HE REPORTED THAT THE AIR BAGS IN FRONT WOULD HAVE DEPLOYED IN A FRONT IMPACT, THE SIDE CURTAIN AIR BAGS WOULD HAVE DEPLOYED IN A SIDE IMPACT. THE CAR WAS CONSIDERED A TOTAL LOSS AND NOT REPAIRABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10736109July 23, 2015
SUSPENSION
AFTER A ROUGH WINTER IN PA. STARTED HEARING A LOUD THUNKING NOISE IN REAR OF CAR. NEVER COULD FIGURE OUT WHAT WAS GOING ON. THIS YEAR 2015 WHEN GOING FOR A INSPECTION, MY MECHANIC TOLD ME THE REAR TRAILING ARM BUSHING WAS COMPLETELY WORN AWAY. HE WAS VERY SUPRISED FOR THE MILEAGE ON THE CAR FOR THIS TO OCCUR. WAS MORE SUPRISED THERE WASNT A RECALL FOR THIS ITEM. WAS VERY COSTLY TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734540July 16, 2015
SUSPENSION, STRUCTURE:BODY, AIR BAGS
MY CAR WAS GOING APPROXIMATELY 50MPH WHEN IT REAR ENDED A STOPPED VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. THEN MY CAR WAS REAR ENDED SECONDS AFTERWARDS. MY CAR WAS SCRUNCHED (TOTALED), BOTH FRONT AND BACK, AND THE AIRBAGS NEVER DEPLOYED. HAD THE AIRBAGS DEPLOYED, THE INJURIES TO THE DRIVER WOULD'VE BEEN MUCH LESS SEVERE. I HAVE HUGE CONCERNS AND DOUBTS ABOUT THE SAFETY OF THIS MODEL. I DON'T THINK THE AIRBAGS IN THIS MODEL PROPERTLY FUNCTION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10733172July 10, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V123000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733190July 10, 2015
POWER TRAIN
BOUGHT THE KIA SOUL NEW IN AUGUST 2012. SINCE NOVEMBER 2014 AT APPROXIMATELY 30K MILES THE CAR HAS DEVELOPED A SUDDEN PRONOUNCED HARD DOWNSHIFT IN THE TRANSMISSION WHEN SLOWING DOWN TO A STOP. IT'S AS THOUGH THE BRAKE WERE ABRUPTLY APPLIED. THIS HAS BEEN A CONSTANT PROBLEM SINCE THEN BEING WORSE IN COLD WEATHER AND MADE DRIVING THE CAR A SAFETY CONCERN. THE CAR HAS BEEN TO THE KIA WESTSIDE DEALER IN KATY TEXAS THREE TIMES THUS FAR. FIRST TIME THEY DEALERSHIP CHECKED BRAKES ONLY DESPITE BEING TOLD IT WAS THE TRANSMISSION THAT WAS SUDDEN HARD DOWNSHIFTING; THEY DID NOT TEST DRIVE THE CAR. WE WERE TOLD ONLY THE BRAKES WERE CHECKED AND ARE GOOD. SECOND TIME THE SAME SERVICE DEPARTMENT TEST DROVE THE CAR EARLY IN MORNING AND EXPERIENCED THE SUDDEN HARD DOWNSHIFT AND AGREED THERE WAS A PROBLEM. THE DEALER STATED THE TRANSMISSION WAS REPLACED; CANNOT CONFIRM, WILL ASSUME THEY DID. THE PROBLEM STILL REMAINED ABSOLUTELY NO CHANGE. THE CAR WENT BACK TO THE DEALER FOR A THIRD TRY A MONTH LATER. THE LOCAL DEALERSHIP SERVICE DEPARTMENT THEN CONTACTED THE KIA TECHNICAL SUPPORT DEPARTMENT; THE DEALERSHIP WAS TOLD THERE IS NO PROBLEM WITH THE CAR AS IT IS DESIGNED AND MANUFACTURED. THE DEALERSHIP AT THE TIME HAD ANOTHER 2023 KIA SOUL IN WITH SAME PROBLEM AND CHECKING INTERNET FOUND OTHER OWNERS OF KIA'S WITH SAME COMPLAINT. THE SAFETY IN DRIVING THE CAR IS A CONCERN NOW WITH A MIND THAT IT WILL GET WORSE AND PERHAPS LATER CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732935July 9, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 60 MPH, THE SUNROOF EXPLODED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733034July 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE FUEL GAUGE FAILED. THE FUEL GAUGE WAS SLOW TO REGISTER THE CORRECT FUEL LEVEL. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE FUEL SENDER ASSEMBLY PUMP HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731189June 30, 2015
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
THE VEHICLE HIT A TREE AT AN UNKNOWN RATE OF SPEED. THE SEAT BELTS FUNCTIONED, AND THE AIR BAGS WERE DEPLOYED. THE VEHICLE CAUGHT FIRE IMMEDIATELY OR SHORTLY THEREAFTER. TWO BYSTANDERS COULD NOT OPEN THE DOORS BECAUSE THE DOOR LOCKS WERE STILL ENGAGED. THEY HAD TO BREAK THE GLASS, MANUALLY UNLOCK THE DOORS, THEN OPEN THEM - THE DOORS FUNCTIONED NORMALLY AFTER UNLOCKED. IT IS MY UNDERSTANDING THAT THE DOOR LOCKS WERE SUPPOSED TO DISENGAGE WHEN THE AIRBAGS DEPLOYED - THEY DID NOT.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10731276June 30, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TAKING A DAY TRIP TO THE CRAYOLA FACTORY, WE WERE 10 MILES FROM OUR DESTINATION WHEN WE FIRST SMELLED SMOKE THEN SAW IT COMING IN THROUGH THE VENTS AND FROM THE FRONT PASSENGER CORNER OF THE VEHICLE. I FIRST CHECKED THE GAUGES TO SEE IF IT WAS OVER HEATED, NOTHING. POPPED THE HOOD AND THAT'S WHEN WE REALIZED IT WAS ON FIRE. WE RACED TO GET THE 2 SMALL KIDS OUT OF THE VEHICLE AS THE FLAMES WERE STARTING TO OVER TAKE THE FRONT HOOD. WE WERE ABLE TO SECURE THE KIDS AND GET FAR ENOUGH AWAY FROM THE VEHICLE BUT 3 MINUTES LATER THE CAR WAS GUTTED. NOTHING BUT METAL LEFT ON THE INSIDE. WE HAD NO WARNING THAT SOMETHING WAS WRONG WHILE DRIVING THE CAR, NO ENGINE LIGHT, NO OVERHEATING - JUST SMELLED AND THEN SAW SMOKE. WE WERE LUCKY WE HAD A PLACE TO PULL OFF ON A BUSY HIGHWAY. I WAS TOLD BY THE POLICE OFFICER THAT I'M LUCKY THAT I TURNED OFF THE CAR AND OPENED THE DOORS BEFORE THE LOCKS MALFUNCTIONED AS HE HAS SEEN IN OTHER KIA CARS. MY HOPE IS THAT KIA CAN FIND THE SOURCE OF THE FIRE AND DO A RECALL BEFORE ANYONE ELSE IS FACED WITH THIS NIGHTMARE. I REPORTED IT TO KIA VIA SOCIAL MEDIA, BUT THEY SEEMED MORE CONCERNED ON HOW TO TAKE MY PICTURES OFF RATHER THAN FIX THE ISSUE. *TR UPDATED 11/02/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10731116June 29, 2015
SUSPENSION
VEHICLE SKITTERS AND FISHTAILS WHEN GOING OVER 40 MPH ON BUMPY ROADS, ESPECIALLY CURVES. THE ESC SEEMS TO CORRECT THE SKITTERING IMMEDIATELY, BUT IT IS QUITE SCARY. SO FAR, THIS HAS HAPPENED ONLY ON DRY PAVEMENT. I DON'T KNOW WHAT WOULD HAPPEN ON WET OR ICY PAVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730840June 28, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE'S TURN SIGNALS HAVE STOPPED WORKING FOR OVER 6 MONTHS NOW. IT HAS BEEN TO THE DEALER NUMEROUS TIMES AND EVEN AFTER THE REPAIRS WERE COMPLETED, THE SIGNALS CONTINUE TO NOT WORK. THEY CANNOT SEEM TO FIX IT. IT IS A SAFETY ISSUE WHILE DRIVING AND I AM CONCERNED MY DAUGHTER MAY GET A TICKET OR HAVE AN ACCIDENT BECAUSE OF IT. THE RIGHT TAILLIGHT HAS ALSO BEGAN TO WORK INTERMITTENTLY OVER THE LAST FEW WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724707June 11, 2015
ELECTRONIC STABILITY CONTROL (ESC)
ESC HAS ENGAGED AT 50 MPH ON DRY ROADS RAPIDLY SLOW THE CAR DOWN TO 15 MPH. THIS IS THE THIRD OCCURRENCE IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724553June 10, 2015
SERVICE BRAKES
THE CAR WENT IN FOR IT'S FIRST YEARLY INSPECTION AND THE KIA DEALER SAID THE BACK ROTORS WERE RUSTY AND WANTED TO CHARGE 110 DOLLARS TO CLEAN THEM. THEY EVENTUALLY CLEANED THEM UNDER THE WARRANTY. THE BACK ROTORS WERE RUSTY BECAUSE THE BACK BRAKES NEVER WORKED SINCE IT WAS NEW. NOW SINCE THE BACK BRAKES NEVER WORKED THE FRONT AND BACK BRAKES NEED REPLACED AT 26,000 MILES AND KIA WON'T ASSUME ANY OF THE COST AS THEY ARE SAYING THAT IS NORMAL. THE CAR HAS BEEN VERY UNSAFE TO DRIVE SINCE IT WAS NEW WITHOUT BACK BRAKES AND THE DEALERSHIP SHOULD HAVE NOTICED THAT DURING THE FIRST INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720915June 8, 2015
VEHICLE SPEED CONTROL, STRUCTURE
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL RECALL ISSUES. *SMD THE CONSUMER STATED DRIVING ON ROUGH ROADS THE VEHICLE WOULD BOUNCE AND ROCK. THE CONSUMER STATED WHILE THE VEHICLE WAS ON THE LIFT, SHE NOTICED A RUSTED AREA WITH A RUSTED BOLT HOLDING TWO PIECES COMPONENTS TOGETHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723359June 4, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ...UPDATED 01/05/17 *BF UPDATED 10/18/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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