Kia Soul Complaints

5,626 consumer complaints on file.

#11092235May 7, 2018
FUEL/PROPULSION SYSTEM
ON APRIL 3RD, 2018 AFTER STOPPING AT A STOP SIGN MY CAR WOULD NOT MOVE WHEN STEPPING ON THE GAS PEDAL. THEN IT STALLED OUT AND WOULD NOT START. HAD HELP COME WITHIN 30 MINUTES AND WHEN WE TRIED TO START IT AGAIN, IT DID START AND I DROVE IT HOME. NO ENGINE LIGHTS CAME ON. MY HUSBAND CHANGED THE CRANK SHAFT SENSOR AFTER RESEARCHING ONLINE FOR THE PROBLEM AND TALKING TO MECHANICS ABOUT IT. RAN FINE UNTIL MAY 1, 2018, AS I WAS DRIVING ON THE FREEWAY IN CRUISE CONTROL DOING 65MPH MY CAR SUDDENLY STARTED SLOWING DOWN. I HAD NO TROUBLE LIGHTS ON. I PULLED OFF TO THE SIDE OF THE FREEWAY AND PUT IT IN PARK. WHEN I REVVED THE GAS PEDAL THE RPMS WENT UP. I SAT FOR A MINUTE AND THEN PUT IT IN DRIVE AND WHEN I RELEASED THE BRAKE IT STARTED TO ROLL FORWARD. I WAITED FOR THE TRAFFIC TO CLEAR THEN GAVE IT GAS AND I WAS ABLE TO GET BACK ON THE FREEWAY AND BROUGHT THE CAR HOME SAFELY. WE HAVE BEEN TRYING TO FIGURE OUT WHAT IS WRONG BUT WITH NO TROUBLE LIGHTS COMING ON THE DASH AND BEING UNABLE TO HAVE A SCANNER CHECK IT D/T NO TROUBLE LIGHTS COMING ON WE ARE CLUELESS. PLEASE CHECK INTO THIS, IT WAS VERY SCARY BEING ON THE FREEWAY AND HAVING THIS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091967May 4, 2018
STEERING, EXTERIOR LIGHTING
I RECENTLY NOTICED WHEN STOPPED THAT THE STEERS NO WHEEL MAKES A CLUNKING SOUND WHEN STEER NO LEFT TO RIGHT AND BACK AGAIN AND HAS A LITTLE PLAY LIKE IT'S NOT CATCHING. ALSO I RECENTLY HAD BRAKE LIGHTS REPLACED AND IT QUICKLY BURNED OUT ON THE BOTTOM HALF OF THE DRIVERS SIDE BRAKE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091566May 3, 2018
STEERING
AT 58,000 MILES THE SOUL STARTED TO MAKE A CREAKING SOUND WHEN TURNING WHEEL SHARPLY TO RIGHT OR LEFT. I TOOK IT IN TO KIA SERVICE AT KIA WEST IN ORLANDO. THEY DIAGNOSED THAT RACK AND PINION WAS DEFECTIVE AND HAD TO BE REPLACED = $997.09 (INCLUDING THE ALIGNMENT IT NEEDED AFTERWARDS) -- I KNOW THE 2013 KIA SOULS WERE RECALLED FOR SAFETY FOR THIS VERY SAME PROBLEM AND EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS - KIA HAS NOT RECALLED THE 2012 KIA SOUL FOR RACK AND PINION DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091589May 3, 2018
UNKNOWN OR OTHER
THE BLIND SPOT DETECTION FAILS TO SEE MOST BUSES, RVS, AND LARGE TRUCKS WITH TRAILERS. IT SEEMS THAT ABOUT 90% OF THESE VEHICLE TYPES IT DOES NOT SEE. CARS ARE NOT A PROBLEM. WE NOTICED THAT HIS WAS THE CASE NEARLY EVERY TIME WE PASSED A SEMI OR BUS. I COULD BE GOING 40 TO 75 MPH. SPEED DID NOT SEEM TO MATER. I REPORTED THIS TO THE DEALER AND THEY SAID YES IT DOES THIS ON THIS MODEL. WHY PAY FOR BLIND SPOT DETECTION WHEN IT CANNOT SEE A TRUCK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090391April 27, 2018
EXTERIOR LIGHTING
THE DRIVER SIDE HEADLIGHT RANDOMLY GOES OFF FOR DAYS AT A TIME THEN COMES BACK ON FOR A COUPLE DAYS THEN OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089999April 25, 2018
ENGINE, POWER TRAIN
OWNER WAS DRIVING ON INTERSTATE 80 HEADING EAST AT APX 65 MILES PER HOUR.WITH NO WARNING , OIL LIGHT STARTED FLASHING ,CAR SEIZED UP AND STARTED MAKING A VERY LOUD BANGING.OWNER IS A 22 YEAR OLD NEW DRIVER AND WAS VERY LUCKY TO HAVE NOT BEEN KILLED. VEHICLE HAS BEEN TOWED TO AN AUTHORIZED KIA DEALER.THE SAME DEALERSHIP OWNER PURCHASED CAR. MILEAGE IS 78.000 MILES AND OIL CHANGES HAVE BEEN DONE AT RECOMMENDED INTERVALS.OWNER IS WAITING TO HEAR FROM DEALERSHIP SERVICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089043April 20, 2018
ENGINE
I WAS DRIVING MY 2015 KIA SOUL ON MY NORMAL ROUTE TO WORK ON 4/5/18. IT WAS A DARK, CLEAR MORNING ON A BUSY HIGHWAY. I WAS MOVING WITH TRAFFIC AT APPROXIMATELY 60 MPH. AT JUST ABOUT 5:30 A.M., THE VEHICLE MADE A NOISE AND LOST ACCELERATION. I WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY AND PARK THE VEHICLE. I WAS PARKED FOR APPROXIMATELY 3 MINUTES WHEN I SAW SMOKE AND FLAMES COMING FROM THE ENGINE. I EXITED THE VEHICLE. SHORTLY THEREAFTER, THE VEHICLE WAS FULLY ENGULFED IN FLAMES. NO OTHER PERSONS OR VEHICLES WERE INVOLVED IN THIS INCIDENT. I PURCHASED THE VEHICLE NEW AND IT HAD HAD NO SIGNIFICANT MECHANICAL WORK IN THE 2 YEARS THAT I OWNED IT, JUST NORMAL OIL CHANGES AND A COUPLE OF SAFETY RECALLS. NEITHER THE FIREFIGHTER ON THE SCENE, NOR THE INSURANCE ADJUSTER, WERE ABLE TO DETERMINE THE CAUSE OF THE FIRE, ONLY THAT IT STARTED IN THE ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11084878April 13, 2018
EXTERIOR LIGHTING
WHILE DRIVING OUR 2015 KIA SOUL HOME AT NIGHT ON BACK COUNTRY ROADS, THE LIGHTS STARTED FLASHING. THEN THEY COMPLETELY SHUT OFF. IT CONTINUED TO DO THIS THE WHOLE DRIVE HOME. THIS MADE A VERY UNSAFE DRIVE HOME FOR OUR DAUGHTER. SHE HAD TO PULL OVER AND CALL FOR US TO COME GET HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084600April 11, 2018
STEERING
"CLUNKING" PLAY IN STEERING BEGAN RECENTLY WHICH IS REPORTEDLY FAILURE OF THE STEERING COUPLER.. KIA RECALLED 2014-26 TWICE AND THERE IS AN EXTENDED WARRANTY FOR REPLACEMENT OF OPTION 11-14 OPTIMA'S .. NOTHING FOR 2012 SOUL EXCEPT WEB PAGES OF COMPLAINTS OF SAME PROBLEM. CROSS REFERENCING THE PART NUMBERS SHOWS THAT ALL THESE VEHICLES, INCLUDING MODELS OUTSIDE THEIR RECALL, USE THE SAME PART YET KIA IS TELLING 2012 OWNERS TO PAY FOR IT OUT OF POCKET.. THIS SAFETY HAZARD AND A FAILURE BY THE MANUFACTURER THAT NEEDS TO BE ADDRESSED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084260April 10, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LIBERTY KIA (921 S MILWAUKEE AVE, LIBERTYVILLE, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084356April 10, 2018
STEERING
WHEN STOPPED THE STEERING WHEEL MAKES A LOUD CLUNKING NOISE WHEN MOVE FROM RIGHT TO LEFT AND BACK.. WHILE DRIVING HAS A BACK AND FORTH CLUNKING MOVEMENT FELLING AS IF THE VEHICLE WAS BEING DRIVE OVER A ROAD LACED WITH SMALL BUMPS IN IT. IT WOULD APPEAR THAT THE MDPS FLEX COUPLING HAS DETERIORATED AND PRESENTS A MAJOR SAFETY ISSUE. THE 2014 KIA SOUL WAS RECALLED FOR THIS SAME PROBLEM.THIS IS A MAJOR LIFE THREATENING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083889April 8, 2018
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE THE DRIVER'S SIDE HEADLIGHT THREE TIMES IN THE LAST 2 MONTHS. WHEN REPLACING HEADLIGHT I USE GLOVES SO AS NOT TO TOUCH THE GLASS. I RESEARCHED THIS PROBLEM ON THE INTERNET AND NOTICE THAT MANY OWNERS ARE HAVING THE SAME PROBLEM. THERE SHOULD BE A RECALL SINCE THIS IS A DEFINITE SAFETY ISSUE. VEHICLE WAS MOVING WHEN ISSUE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083763April 7, 2018
STEERING
FLEXIBLE COUPLING IS DAMAGED, STEERING WHEEL NOISY, RATTLING NOISE, WORRY ABOUT SAFETY STEERING MIGHT NOT WORK AND CAUSE ACCIDENT OR DEATH DUE TO MALFUNCTION. WENT TO DEALERSHIP AND TOLD ME IT WOULD COST $200.00 AND IT IS LIKELY THAT IT WOULD DO IT AGAIN. VERY DISAPPOINTED WITH KIA VEHICLES , DEFINITELY WOULD NEVER BUY A KIA VEHICLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083771April 7, 2018
STEERING
MY VEHICLE STARTED MAKING A CLUNKING/CLICKING SOUND FROM THE STEERING COLUMN AREA WHEN TURNING THE STEERING WHEEL RIGHT OR LEFT. THE NOISE/SOUND QUICKLY STARTED GETTING LOUDER IN A SHORT AMOUNT OF TIME/MILEAGE. THE STEERING ALSO STARTED GETTING LOOSER AS THE SOUND INCREASED. THIS OCCURRED BOTH WHILE SETTING STILL OR WHILE IN MOTION. THE REPAIR SHOP HAD TO REPLACE A FAULTY STEERING COUPLER (56315-2KOOOFFF) FOR ABOUT $225.00. AFTER THE REPLACEMENT THE SOUND/NOISE AND LOOSENESS ARE GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083606April 6, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE AND BURST INTO FLAMES. THE CONTACT STATED THAT A NEIGHBOR ALERTED HER THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT CALLED DRIVE TIME AT (832) 325-4380 (LOCATED AT 11205 GULF FREEWAY, HOUSTON, TX 77034) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11083435April 5, 2018
SERVICE BRAKES
WHEN ATTEMPTING TO BRAKE, THE BRAKE'S WILL RELEASE AND THEN GRAB ONTO THE ROTORS AGAIN. ALSO HAVE A SOFT PETAL AND HISSING WHEN PRESSING ON THE BRAKE. THE DEALERSHIP WHERE PURCHASED STATES THAT NOTHING IS WRONG; HOWEVER, I AM EXPERIENCING GRINDING, MY CAR SHAKING AT RANDOM TIMES WHEN ATTEMPTING TO STOP, OR RANDOMLY FAILURE TO STOP, RESULTING IN HAVING TO GO OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083299April 4, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDERS, AND BACK. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND DEEMED DESTROYED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11083344April 4, 2018
STEERING
CLUNK NOISE SIMILAR TO RECALL AFFECTING 2014-2016 VEHICLES, STEERING SEEMS LOOSE AND A CLUNKING NOISE IS HEARD , THE NOISE OCCURS IN PARKI OR IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083142April 3, 2018
STEERING
I SUDDENLY STARTED HEARING A KNOCKING SOUND COMING FROM MY STEERING COLUMN. I NOTICED IT WHEN I WOULD MAKE U-TURNS AND WHEN PARKING INTO A PARKING LANE. AFTER A DAY OR TWO, THE KNOCKING BEGAN TO BE MORE FREQUENT. I CAN BE DRIVING DOWN THE HIGHWAY OR STATIONARY AND THE KNOCKING WILL OCCUR WITH A SLIGHT TURN OF THE STEERING WHEEL ALSO CAUSING BY WHEEL TO BE VERY LOOSE. I DROPPED MY VEHICLE OFF AT THE LOCAL KIA DEALERSHIP SERVICE DEPARTMENT AND THEY RECOMMENDED THE STEERING COUPLER BE REPLACED. I DECLINED SERVICES AT THAT TIME AND TOOK MY VEHICLE TO ANOTHER KIA DEALERSHIP. ALL I DID WAS PULL INTO THE SERVICE DEPARTMENT LANE AND SPOKE TO A SERVICE DEPARTMENT EMPLOYEE EXPLAINING WHAT ISSUES I AM HAVING WITH MY STEERING AND HE IMMEDIATELY SAID " I DON'T EVEN HAVE TO LOOK AT YOUR CAR I KNOW WHAT THE PROBLEM IS; IT IS THE STEERING COUPLER, WE SEE THIS ALL THE TIME BUT KIA WILL NOT RECALL THE SOUL MODEL FOR THIS ISSUE." I THEN WENT HOME AND RESEARCHED KIA VEHICLES TO FIND THE OPTIMA VEHICLES HAD THE SAME ISSUE AND WERE RECALLED. I THEN CALLED THE CUSTOMER SERVICE 1-800 -333-4542 AND SUBMITTED A COMPLAINT STATING I DO NOT FEEL SAFE DRIVING AND ASKED WHY THIS ISSUE HAS NOT BEEN RECALLED ON SOULS AS I SEE MANY COMPLAINTS ONLINE ABOUT THIS ISSUE AND OTHER KIA MODELS HAVE BEEN RECALLED FOR THE SAME PROBLEM. MY INFORMATION WAS TAKEN AND I AM EXPECTING A CALL WITHIN THE NEXT COUPLE OF DAYS FROM THE DEPARTMENT PARTS AND SERVICE MANAGER AS THE WARRANTY EXPIRED AFTER 60,000 MILES AND I CURRENTLY 66,815 MILES. I BELIEVE KIA SHOULD BE HELD RESPONSIBLE FOR THIS ISSUE SINCE THEY ARE AWARE OF THIS ONGOING PROBLEM WITH THEIR PRODUCT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082288March 31, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKERED/ WENT OUT WHILE DRIVING AT NIGHT ON INTERSTATE. HAD TO BREAK SUDDENLY, RAINY ,HAD THE WIPERS GOING, RADIO ON, GPS PLUGGED IN TO AUXILIARY PLUG. 7PTURNED THE NOB ON THE STEERING COLUMN ON /OFF, HEADLIGHTS CAME BACK ON. WENT TO THE NEXT EXIT. STOPPED AT TRAFFIC STOPLIGHT, RIGHT BLINKER, FOOT ON BRAKE, TOOK FOOT OFF BRAKE TO MAKE RIGHT TURN, MADE STEERING WHEEL TURNED TO RIGHT, LIGHTS FLICKERED AGAIN. HAPPENED ON 3-23-18 9:30PM . TOOK TO MY MECHANIC TODAY 4-1-18 - TCB AUTO IN DALLAS GA, BATTERY FINE,BULBS FINE, FUSES FINE, 3 WEEKS AGO HAD OIL CHANGE, NEW TIRES. COULD NOT DIAGNOSE IT..ADVISED ME ONLINE MANY REPORTS ,EVEN KIA DOESN'T KNOW HOW TO FIX IT, IFAFTER BULLETIN,NO RECALLS YET...PUT IN THIS REPORT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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