Kia Soul Complaints

5,626 consumer complaints on file.

#11154128November 26, 2018
UNKNOWN OR OTHER
WHILE DRIVING TO WORK THE CAR MADE A SOUND LIKE A BLOWN TIRE. I PULLED OVER ONLY TO FIND THAT IT WAS ON FIRE UNDER THE HOOD. THERE WAS NO WARNING, NO SOUNDS, NO CUES NO WARNING LIGHTS. TOTAL LOSS BY THE TIME FIRE DPT GOT THERE, NOTHING BUT A FRAME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153421November 23, 2018
STRUCTURE:BODY, ENGINE, WHEELS
ON 11/19/18 OUR 2015 KIA SOUL WAS PARKED IN DRIVEWAY AT APPROX 4:30 PM AFTER ARRIVING HOME FROM WORK, 4 HOURS LATER IN EVENING WHILE WATCHING TV AT APPROX 8:33PM WE HEARD A LOUD POP OUTSIDE, WE BOTH RAN TO FRONT DOOR TO SEE THE KIA SOUL FRONT END INGULFED IN FLAMES RISING SO HIGH HITTING ROOF OF OUR GARAGE. I CALLED 911 WHILE BACKING OUR OTHER CAR OUT OF DRIVEWAY AWAY FROM FLAMES, WHILE MY HUSBAND TRIED TO PUT OUT FIRE WITH EXTINGUSER AND WATER HOSE. THE FIREMEN ARRIVED AND FINISHED PUTTING OUT FIRE BUT KIA SOUL WAS TOTALED. KIA DEALERSHIP IN SARASOTA FL HAS NOT OFFERED ANY HELP OR ANSWERS. WE WENT ONLINE AND SEE WE ARE NOT THE ONLY ONES THAT HAVE EXPERIENCED THESE KIAS BURSTING INTO FLAMES...THE MANUFACTURER HAS TO TAKE RESPONSIBILITY! THIS IS UNACCEPTABLE! DAMAGE TO OUR HOME WAS ALSO DONE MELTING STUCCO, CHARING GARAGE DOOR AND CEMENT DRIVEWAY WHERE CAR BURNED. OUR HOME IS ONLY 1-1/2 YEARS OLD!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153430November 23, 2018
ENGINE
MAKING KNOCKING NOISES IT HAD BACKFIRED WHILE DRIVING DOWN THE HIGHWAY STILL MAKING KNOCKING NOISE AND VIBRATING NOISES WHILE DRIVING DOWN THE ROAD AND IN PARK KNOCKING IS GETTING WORSE AND LOUDER AND NO CHECK ENGINE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153156November 21, 2018
ELECTRICAL SYSTEM, ENGINE
I WAS GETTING READY TO MERGE ONTO THE INTERSTATE WHEN I HEARD NOISE COMING FROM THE ENGINE COMPARTMENT. WHEN I GOT ONTO THE INTERSTATE THE CAR WOULD NOT ACCELERATE, SO I PULLED OVER TO THE SHOULDER, AND THE ENGINE DIED. SMOKE WAS COMING FROM UNDER THE HOOD, AND TWO MEN IN TWO VEHICLES STOPPED AND OPENED THE HOOD AND FLAMES WERE COMING OUT FROM UNDER THE HOOD. THEY HAD WATER AND A FIRE EXTINGUISHER AND ALSO THREW SOME DIRT ON THE FIRE TO PUT IT OUT. THE VEHICLE WAS TOWED TO THE KIA DEALERSHIP WHERE IT WAS BOUGHT. THE INSURANCE COMPANY HAD THE KIA SOUL TOWED TO DENVER COLORADO TO HAVE THEIR AGENT LOOK IT THE KIA. IT WAS DECLARED A TOTAL LOSS AND WAS NOT AN ARSON FIRE. THE KIA DEALERSHIP FROM WHICH THE KIA SOUL WAS BOUGHT NEVER INSPECTED THE SOUL. ALL ROUTINE MAINTENANCE WAS DONE ON SCHEDULE BY THE KIA DEALERSHIP FOR THE 9 MONTHS I OWNED THE KIA. IT WAS BOUGHT NEW IN DECEMBER OF 2016 AND CAUGHT FIRE IN SEPTEMBER OF 2017. THE CAUSE OF THE FIRE WAS NEVER DETERMINED AND KIA NEVER TOOK ANY RESPONSIBLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152311November 18, 2018
STEERING
WHEN CAR IS RUNNING AND IN PARK TURNING THE STEERING WHEEL AN INCH OR SO IN EITHER DIRECTION IS VERY LOOSE AT FIRST TILL IT BEGINS TO BECOME FIRM AND YOU HEAR A THUD. THE AMOUNT OF PLAY IS ABOUT AN INCH GOING TO THE RIGHT OR TO THE LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152031November 16, 2018
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED ON THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND NOTICED FLAMES UNDER THE HOOD. THE CONTACT EXITED THE VEHICLE AND, WITHIN TWO TO THREE MINUTES, THE VEHICLE WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED AND TOWED TO AN UNKNOWN LOT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STARTED AN INVESTIGATION. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. *TT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152095November 16, 2018
STEERING
IN THE LAST COUPLE OF DAYS, WHILE MAKING TURNS EITHER LEFT OR RIGHT OR WHILE PARKED IF YOU MOVE THE STEERING WHEEL LEFT OR RIGHT YOU FEEL A DEFINITE CLUNKING IN THE STEERING. PRIOR TO THIS NEW DEVELOPMENT THE STEERING HAS ALWAYS BEEN SMOOTH. MY VEHICLE HAS ONLY APPROXIMATELY 40,000 MILE ON IT. I SEE THERE ARE MANY OTHERS WITH THIS SAME PROBLEM. I SEE A RECALL FOR THE 2014-16, WHY NOT THE 13?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151646November 15, 2018
STRUCTURE:BODY, ENGINE
WHEN TURNING CAR ON IT THE ENGINE MAKES A KNOCKING SOUND. CAR IS LOSING ACCELERATION ON ROADS ESPECIALLY EXPRESSWAY. ALSO, THE ENGINE PINGS OR KNOCKS WHEN TURNING THE CAR OFF. I HAVE EVEN HEARD THE ENGINE KNOCK WHILE IN MOTION. THE FRONT WINDSHIELD MOLDING GARNISH LH LOCATED ON THE DRIVER SIDE FLEW OFF WHILE DRIVING ON THE EXPRESSWAY AND HIT ANOTHER CAR! LOSING THIS MOLDING GARNISH CAUSES AIR TO LEAK INTO THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150915November 12, 2018
ENGINE
MY CAR STARTED MAKING A 'BUBBLING' NOISE FROM UNDER THE HOOD WHEN I ACCELERATED. I TOOK IT TO THE KIA DEALERSHIP THEY CONNECTED IT TO THE COMPUTER NO CODES THROWN. TOLD ME NOTHINGS WRONG. ON WEDNESDAY 11/7/18 THE BUBBLING NOISE WAS VETY LOUD, THEN A CHECK ENGINE LIGHT CAME ON. TOOK IT TO KIA DEALERSHIP THEY DIDN'T HAVE TIME TO LOOK AT IT. TOOK IT TO AUTOZONE THEY CONNECTED IT, IT WAS THROWING P0014. I TOLD KIA WHAT CODE IT WAS THROWING THEY TOLD ME IT WAS OKAY TO KEEP DRIVING IT TILL FRIDAY WHEN THEY COULD LOOK AT IT. THURSDAY 11/8/18 MORNING I DROVE 6.2 MILES BEFORE THE CHECK ENGINE LIGHT SHUT OFF AND THE LOUD KNOCKING IN THE ENGINE STARTED. TRAILERED SOUL INTO DEALERSHIP THEY TOLD ME IT DROPPED A VALVE BUT THE HEAD WAS FINE. THEY SAID IT WAS THROWING THE P0014 CODE WITH NO CHECK ENGINE LIGHT ON, BUT THE OCV WAS WORKING PER KIA MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151014November 12, 2018
ELECTRICAL SYSTEM
THE AIR AND HEAT STOPPED WORKING ALTOGETHER. I TOOK IT TO ARAPAHOE KIA IN CENTENNIAL, CO. THEY TOLD ME THE BLOWER MOTOR HAD FAILED. I HAD ANOTHER SHOP LOOK AT IT AND THEY TOLD ME THE WIRING TO THE BLOWER MOTOR HAD COMPLETELY MELTED. IT LOOKS LIKE THERE WAS A SHORT THAT LIT THE WIRES ON FIRE. LUCKILY, IT DID NOT IGNITE THE WHOLE CAR LIKE SOME OTHER CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151029November 12, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC SAID NO WAY SHOULD IT BE THAT LOW ON OIL AFTER JUST HAVING SERVICED A MONTH AGO AND THAT OIL WAS VERY BLACK EVEN AFTER HE ADDED SOME INDICATING WORK THE LAST DEALERSHIP SAID THEY DID HAD NOT BEEN PERFORMED. NOW NEEDS NEW MOTOR AND UNSURE WHERE THE OIL THAT WAS IN THE VEHICLE WENT TO. LEFT ME ON SIDE OF ROAD WITH CHILDREN AND NO HELP YET FROM KIA OTHER THAN YOU NEED TO FIGURE OUT HOW TO GET IT TO A DEALERSHIP PER THEIR CONSUMER AFFAIRS PERSON JACOB! THIS WAS ON HIGHWAY 74 EAST RIGHT OUTSIDE OF SYLVA, NC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151094November 12, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
AUTO SE ACELER CAUSANDO ACCIDENTE. ENTRANDO AL ESTACIONAMIENTO SE ACELER CHOCANDO CON LA PARED DEL CONDOMINIO
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11150663November 10, 2018
UNKNOWN OR OTHER
THE HORN AND ALARM DONT WORK EVEN WHEN I SET THE ALARM THERES NO BEEP JUST FLASHES AND IVE PRESS THE HORN MULTIPLE TIMES AND IT DOESN'T MAKE A SOUND THIS OCCUR DURING DRIVING AND AFTER WHILE I WAS STATIONARY JUST TO CHECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150236November 9, 2018
STEERING
I WAS DRIVING ON A STRAIGHT CITY ROAD AT 35 MPH AND MY CAR WEAVED 3 TIMES WITHIN .2 MILE. MY HANDS WERE STEADY AND NOT MOVING ON STEERING WHEEL. IT SWERVED ALL BY ITSELF. . . ZIG ZAG STYLE. THEN IT STOPPED WEAVING AND DROVE STRAIGHT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150345November 9, 2018
STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING AND WHEN MAKING TURNS, THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA OF SOUTH AUSTIN (LOCATED AT 5306 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 444-6635) WHERE IT WAS DIAGNOSED THAT THE FLEX COUPLER ON THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150429November 9, 2018
ENGINE
THE CAR WAS PARKED IN A PUBLIC PARKING LOT, WITH NO ONE AROUND IT, WHEN THE ENGINE CAUGHT FIRE AND DESTROYED THE ENGINE COMPARTMENT. FIRE INSPECTOR STATED CAUSE OF THE FIRE COULD NOT BE DETERMINED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11150655November 9, 2018
ENGINE, UNKNOWN OR OTHER
MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .IT HAS TO BE REALLY FAST TO GO UP HILLS .ON HIGHWAY OR MAIN ROADS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150083November 8, 2018
STEERING
THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11145337November 5, 2018
SEAT BELTS
THE FRONT PASSENGER SEAT BELT DOES NOT ENGAGE EASILY. THEY THINK THEY ARE BUCKELED UP UNTIL I POINT AT THE INDICATOR LIGHT, OR THEY BUCKLE UP AND IT JUST DOESN'T CLICK LIKE IT'S SUPPOSED TO AND THEY WILL PULL IT OUT AND TRY MULTIPLE TIMES UNTIL IT ENGAGES.. THIS IS ALL WHILE THE VEHICLE IS STATIONARY.. I JUST DON'T WANT ANY SURPRISES IN CASE OF AN ACCIDENT, I NEED MY PASSENGERS SECURED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144286October 31, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
USUALLY AFTER A RAINY NIGHT OR WHEN THERE IS DEW IN THE MORNING, WITH THE VEHICLE IN PARK AND STATIONARY AT MY HOME, THE HEAD LIGHTS WILL NOT TURN ON AND THE WINDSHIELD/BACK GLASS WIPERS WILL NOT WORK. AFTER TURNING THE WIPERS ON AND OFF SEVERAL TIMES THEY MAY COME ON FOR A MOMENT AND THEN WILL NOT OPERATE AGAIN. DEALER HAS BEEN UNABLE TO DUPLICATE ISSUE TWICE SO FAR. HAS LESS THAN 6000 MILES ON IT. IT IS NOW DARK WHEN I AM LEAVING FOR WORK AND THIS IS A HUGE SAFETY ISSUE SINCE I CAN NOT DRIVE IT WITH OUT HEAD LIGHTS. IT IS ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS/WIPERS IN THE RAIN WHERE I LIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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