Kia Soul Complaints

5,626 consumer complaints on file.

#11173679February 2, 2019
STEERING
THERE IS A CLUNKING NOISE IN THE STEERING AND PLAY WHEN THE CAR ENGINE IS RUNNING. THIS HAPPENS WHILE THE CAR IS STATIONARY AND MOVING. APPEARS TO BE THE POWER STEERING MOTOR DAMPER THAT HAS AFFECTED MANY HYUNDAI AND KIA MODELS. VEHICLE CURRENTLY HAS 58,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173724February 2, 2019
STEERING
STEERING COUPLING BROKEN......MAKES CLUNKING SOUND WHILE TURNING OR DRIVING STRAIGHT.... 2014 THRU 2016 MODELS MADE BETWEEN JULY 2013 AND SEPTEMBER 2015 HAVE BEEN RECALLED FOR SAME PROBLEM.....MY CAR WAS MANUFACTURED 6 MONTHS TO EARLY TO HAVE IT RECALLED......SOMETHING SMELLS FISHY.....WITH ALL OF THE COMPLAINTS I AM SEEING THIS PROBLEM STARTED EARLIER THAN SOMEONE WANTS TO ADMIT......MY CAR WAS PURCHASED AT BONIFACE HIERS IN MELBOURNE, FL AND THEY WON'T FIX IT UNDER WARRANTY....THE CAR HAS 25,000 MILES ON IT.......PATHETIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173144January 30, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, THE DASH BOARD STARTED TURN OFF AND ON THE CAR BEGAN TO LOSE POWER. I PULLED OFF TO THE SIDE AND THE LIGHTS ON THE DASH CAME ON AND THE CAR SHUT DOWN COMPLETELY.WITHIN A FEW MINUTES SMOKE STARTED COMING FROM THE HOOD OF THE CAR FOLLOWED BY A SMALL FIRE. I GOT OUT OF THE CAR AND THE FIRE GREW AND COMPLETLY BURNED THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172972January 29, 2019
ENGINE
NEED ENGINE REPLACED. USING AT LEAST 1QT OF OIL OR MORE EVERY FEW HUNDRED MILES. HAVING TO REPLACE COIL PACKS. SMELL BURNING PERIODICALLY . HAVE BEEN TOLD BY LOU SAAB KIA THAT KIA QUIT REPLACING ENGINES A FEW MONTHS AGO. THAT TELLS ME THEY HAVE A MAJOR PROBLEM WITH THE ENGINES. KNOW OTHERS WHO ARE HAVING TO REPLACE COIL PACKS & ARE BURNING OIL ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172720January 29, 2019
STEERING, SUSPENSION:FRONT:MACPHERSON STRUT
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT UNKNOWN SPEEDS, THE FRONT END OF THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO KIA OF DAYTON (8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (937) 500-5461) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN BOLT WAS MISSING, THERE WAS FRONT END DAMAGE, AND THE ROCKER ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 46,900...*BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172782January 29, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED THE VEHICLE TO MAKE SURE THAT IT WAS IN GEAR. WHILE THE CONTACT ATTEMPTED TO PARK IN FRONT OF HER HOUSE, WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THE FRONT OF THE HOUSE. THE FRONT DRIVER'S AIR BAG DEPLOYED. THE DRIVER SUSTAINED A BROKEN NOSE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11172545January 28, 2019
STEERING
WHILE DRIVING THE STEERING WHEEL MAKES A CLICKING NOISE. MY MECHANIC SAID WHILE DRIVING THIS PART COULD BREAK OFF CAUSING A SERIOUS SITUATION AND MAY PRECIPITATE AN ACCIDENT. THIS SITUATION IS CURRENT AND HAS BEEN IN EFFECT FOR A COUPLE MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172403January 27, 2019
ENGINE
I WAS MID TURN GOING HOME WHEN SUDDENLY MY CAR REFUSED TO SPEED UP AND BECAME TO RUMBLE. I SUCCESSFULLY MADE IT HOME RIGHT DOWN THE STREET. WHEN WHILE APPROACHING MY HOME MY VEHICLE STALLED AND ALL LIGHTS SUDDENLY CAME ON. OIL, ENGINE, BATTERY. I HAVE NOT HAD ANY ISSUES WITH MY CAR AND I GET MY OIL CHANGES REGULARLY ( WARNING LIGHT HAS NEVER CAME ON). I HAD TRIPLE A TOW MY VEHICLE TO THE DEALERSHIP AS I AM STILL UNDER WARRANTY. THEY WANTED TO CHARGE MY 145 TO JUST LOOK AT IT. THEY SAID THE WARRANTY COMPANY MIGHT NOT COVER THE ENGINE BEING SHOT. THE DEALERSHIP HAS NOT REPLACED MY MILES STICKER TO TELL ME WHEN I NEED AN OIL CHANGE THE LAST THREE TIMES I'VE BEEN THERE. THEY NEVER INFORMED ME HOW LONG THEIR OIL CHANGES ARE GOOD FOR. I HAVE READ MANY REVIEWS ON THIS CAR AND MANY PEOPLE HAVE HAD THE SAME ISSUE. MY CAR IS COVERED UNDER WARRANTY BUT THEY WANT TO CHARGE ME AND MIGHT NOT EVEN FIX IT. I HAVEN'T BEEN ABLE TO WORK WITHOUT MY CAR SO I AM LOW ON FUNDS. IF A ENGINE ISSUES ARE VERY COMMON WITH THIS MODEL OF VEHICLE THEY SHOULD BE ABLE TO REPLACE NO QUESTIONS ASKED. I PAY FOR MY WARRANTIES BUT THEY CANT HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172247January 26, 2019
EXTERIOR LIGHTING
BOTH LOW BEAMS WENT OUT AT SAME TIME. HI BEAMS ARE WORKING. FUSES AND BULBS ARE OK. WAS PARKED IN GARAGE AND WHEN STARTED CAR IN EVENING NOTICED DIDN'T HAVE LOW BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172204January 25, 2019
UNKNOWN OR OTHER
WHEN I AM DRIVING AND I STOP AT LIGHT AND START TO PULL OUT MY CAR IS LIKE IT HAS KNOW POWER AT ALL THEN IT WILL JUST TAKE OFF ITS DONE THAT WHEN IHAVE PULLED OUT INTO TRAFFIC JUST COMPLETY STOP THAN TAKE OFF IS THERE ANY RECALLS ON SOMETHING LIKES THIS WORRIED ONE DAY NOT GOING TO TAKE OFF GOING TO GET HIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171988January 24, 2019
FUEL/PROPULSION SYSTEM
FOOT PRESSED ON GAS JUST STOPS IN MIDDLE OF THE ROAD. HAVE TO LET UP AND PRESS SECOND TIME TO GO AGAIN . WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171998January 24, 2019
STEERING, UNKNOWN OR OTHER
TAKATA RECALL IS INCOMPLETE FOR GEAR SHIFT PENION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171529January 22, 2019
SUSPENSION
LOUD CLUNK IN RIGHT REAR OF CAR PROBABLY THE TRAILING ARM BUSHINGS LOUD CLUNK WHILE DRIVING AND HATTING ANY BUMP IN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171271January 21, 2019
EXTERIOR LIGHTING
RIGHT SIDE HEAD LIGHT WILL NOT ALWAYS GO ON ( I DO NOT KNOW WHEN IT IS GOING TO WORK) , I HAVE HAD IT CHECKED BY MECHANIC ALSO/ THERE IS NO SPECIFIC TIME OF WHEN MY LIGHT WILL WORK OR NOT . THIS IS NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170819January 18, 2019
ENGINE
ON OCTOBER 27, 2018 WHILE DRIVING ON I-10 WEST TOWARDS DOWNTOWN BATON ROUGE, MY 2014 KIA SOULS' ENGINE 'POPPED' AND LOST ACCELERATION VERY SUDDENLY IN HEAVY TRAFFIC. IT WAS TOWED IMMEDIATELY TO ALL STAR KIA OF BATON ROUGE ON SIEGEN LANE WHERE IT WAS PURCHASED FOUR MONTHS PRIOR. IT WAS DETERMINED BY THE SERVICE DEPARTMENT THAT THE SOUL HAD A 'MASSIVE ENGINE FAILURE' WHICH CAUSE IT TO THROW A ROD THROUGH THE ENGINE BLOCK. IT WAS ALSO AT THIS TIME THE SERVICE DEPARTMENT INFORMED ME THAT THE MANUFACTURES WARRANTY DOES NOT APPLY TO ME SINCE I AM NOT THE ORIGINAL OWNER AND KIA HAS NO RESPONSIBILITY FOR THE REPAIR OR REPLACE OF THE ENGINE. AFTER RESEARCHING THE PROBLEM WITH THE ENGINE FAILURE ONLINE, I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2014 AND 2015 KIA SOULS. SEVERAL REPORTS HAVE BEEN FILED WITH THE NHTSA CONCERNING BOTH ENGINE FAILURES AND ENGINE FIRES, BUT HAS NOT BEEN INCLUDED IN THE RECENT RECALLS. I IMPLORE THE NHTSA TO INCLUDE THE 2014 KIA SOUL IN THE RECENT RECALLS FOR HYUNDAI AND KIA DUE TO ENGINE FIRE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170550January 17, 2019
ELECTRONIC STABILITY CONTROL (ESC)
A COUPLE OF WEEKS AGO MY FACTORY RADIO SYSTEM STOPPED WORKING. SINCE THEN IT WILL COME ON BY ITSELF AND GO BACK OUT WITHOUT WARNING AND I AM UNABLE TO OPERATE IT IN ANY WAY OR TO CUT POWER ON OR OFF TO IT. A COUPLE OF DAYS AGO IT SMELLED LIKE IT WAS ON FIRE AND SMOKE CAME OUT OF IT THRU THE DASH BOARD AREA INSIDE OF THE VEHICLE. I IMMEDIATELY TURNED THE CAR OFF EXITED THE VEHICLE AND WAITED A FEW MINUTES. I THEN POPPED THE HOOD TO SEE IF THERE WAS SOMETHING ON FIRE AND DID NOT SEE ANYTHING BUT THE SMOKE WAS STILL COMING THE THE DASHBOARD AREA. THIS WAS THE ONLY INCIDENT SINCE 2 DAYS AGO. I WAS DRIVING WHEN I STARTED SMELLING THE BURNING SMELL AND THEN I PULLED OVER AND PARKED AND TURNED OFF THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170642January 17, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2010 KIA SOUL. WHILE DRIVING AT LOW SPEEDS, A LOUD NOISE WAS DETECTED FROM THE VEHICLE AND MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE HIGH BEAM HEADLIGHTS ILLUMINATED AUTOMATICALLY. THE CONTACT ALSO NOTICED SMOKE, WHICH LED TO FIRE, UNDER THE HOOD. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE CONTACT ALSO MENTIONED THAT WHEN THE VEHICLE WAS TURNED OFF AND THE KEY WAS REMOVED FROM THE IGNITION, THE ENGINE CONTINUED TO REV. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP AND THEN TOWED TO THE VEHICLE'S INSURANCE COMPANY. THE CONTACT MENTIONED THAT THE INSURANCE COMPANY TOWED THE VEHICLE TO ANOTHER UNKNOWN LOCATION WHERE THE VEHICLE WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170318January 16, 2019
STEERING
STEERING COLUMN MAKES A RATHER LOUD KNOCKING NOISE AS IT'S BEING WHILE THE CAR IS STATIONARY AND WHEN IT'S IN MOTION. STEERING COUPLER SHOULD BE RECALLED NOT MADE FOR THE CONSUMER TO FOOT THE BILL ON INFERIOR PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170421January 16, 2019
UNKNOWN OR OTHER
THE BRAKE PAD COVERING THE BRAKE PEDAL SLID OFF. THIS MAY IMPACT BRAKING IN SUDDEN STOP SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166673January 12, 2019
UNKNOWN OR OTHER
WHILE DRIVING CONDENSATION BUILD UP INSIDE OF MY CAR AND THIS HAPPEN TWICE. SO I CALLED THE DEALERSHIP AND THEY SAID I NEEDED TO HAVE A HOSE DRAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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