Kia Soul Complaints

5,626 consumer complaints on file.

#11184912March 7, 2019
ENGINE
MY CAR BROKE DOWN LAST WEEK, AFTER GETTING IT TOWED TO THE DESTINATION, LOW AND BEHOLD IT IS THE CATALYTIC CONVERTER. I HAD TO REPLACE THE CAT, AND AM NOW WORRIED THAT MY ENGINE, WHICH IS BURNING OIL CAUSED BY THE CAT DAMAGING THE ENGINE WILL CATCH FIRE, AND I WILL NOT HAVE ENOUGH TIME TO REMEDY THE SITUATION. I GET BROUGHT ALL AROUND WHEN I CALL KIA, SOME SAY MY CAR IS BEING RECALLED, SOME SAY NO, ALL I KNOW IS MY CAR IS SHOWING EVERY SINGLE SYMPTOM OF THE RECALL, AND I FEEL THEY ARE TAKING AN EXTREME RISK NOT SPEEDING UP THE PROCESS FOR THE RECALL, AND HAVING MORE KNOWLEDGE IF I'M ON THE OBVIOUSLY SIMILAR SYMPTOMS OF THE RECALL OR NOT. PEOPLE HAVE DIED FROM THEIR NEGLIGENCE, AND THIS WAIT GAME IS GIVING ME EXTREME ANXIETY AND MAKES ME SCARED TO COMMUTE TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184628March 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL TICKING NOISE AND THE TEMPERATURE GAUGE INCREASED TO HIGH. ADDITIONAL OIL WAS ADDED TO THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JENKINS KIA OF OCALA (2305 SW COLLEGE RD, OCALA, FL 34471, (352) 502-4425) WHERE IT WAS DIAGNOSED WITH HIGH HEAT SYMPTOMS, ENGINE FAILURE, AND THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 206,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184645March 6, 2019
ENGINE
FUEL EFFICIENCY HAD DECLINED GREATLY OVER PAST MONTH. CAR STOPPED WORKING AND HAD IT TOWED. THE KIA DEALERSHIP REPLACED THE STARTED BUT SAID THE ENGINE HAD A KNOCKING AND NEEDS REPLACED. HAS ONLY HAD KIA WORK ON IT AND ALL REGULAR MAINTENANCE HAS BEEN DONE. CHECKED THE RECALL AND SAY MY CAR IS NOT COVERED, YET THE ENGINE FAILED OUT OF THE BLUE WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184728March 6, 2019
ENGINE, UNKNOWN OR OTHER
MY ENGINE LIGHT COMES ON AND GO OFF. MY OIL IS ALWAYS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184318March 5, 2019
ENGINE
ENGINE OIL IS DISAPPEARING. NO LEAKS TO BE FOUND. EXHAUST CLEAN, NO OIL BURN SMOKE. WHILE DRIVING ENGINE MADE TAPPING NOISE. CHECKED OIL DIPSTICK AN FOUND NO OIL SHOWING. ADDED 2 QTS.... I CHANGE OIL EVERY 5,OOO MILES. I CHANGED OIL AND FILTER AND CHECKED THE OIL AFTER 2K MILES AND HAD TO ADD ANOTHER QUART. CAR HAS 119K MILES NOW. I HAVE WORKED ON ENGINES OF ALL SORTS FOR 50YRS, AND THIS PUZZLES ME. I SEE NO EVIDENCE OF WHY OR HOW THE OIL IS DISAPPEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184373March 5, 2019
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON. VEHICLE TAKEN INTO A AUTO SHOP. TOLD IT WAS THE CATALYTIC CONVERTER. I SAW THAT 2016 KIA SOULS WERE BEING RECALLED WITH DAMAGED CATALYTIC CONVERTERS. WANTING TO KNOW IF MY VEHICLE QUALIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184409March 5, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
ENGINE LEAKING AND CAT CATALYTIC CONVERTER DOESN'T SEAM RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184423March 5, 2019
ENGINE
MY DAUGHTER WAS DRIVING THE VEHICLE ON 02/22/2019, AND IT STARTED MAKING A LOUD KNOCKING SOUND. WE WERE ABLE TO GET THE CAR HOME AND DROVE IT TO THE DEALER ON 02/23/2019. THE VEHICLE DIDN'T MAKE IT ALL THE WAY TO THE DEALER. THE DEALER DETERMINED THAT THE ENGINE FAILED AND THAT THERE WAS EXTENSIVE ROD BEARING DAMAGE. THIS VEHICLE HAD ONLY 77526 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183909March 4, 2019
ENGINE
TAKATA RECALL : CHECK ENGINE LIGHT COMES ON, STAYS ON FOR A FEW DAYS, THEN TURNS OFF FOR A FEW HOURS. THE ERROR CODE READS P0420. MY FUEL EFFICIENCY HAS SIGNIFICANTLY DROPPED AND I HAVE A SIGNIFICANT LOSS OF POWER AS MY CAR NOW STRUGGLES TO ACCELERATE. A SMELL SIMILAR TO SPRAY PAINT HAS BEEN PRESENT INSIDE THE CAR ON OCCASION. THE ENGINE HAS GROWN LOUD. HOWEVER, MY VIN NUMBER IS NOT PULLING UP ANY RECALLS. THIS DOES NOT MAKE SENSE, GIVEN MY SPECIFIC ISSUES WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183913March 4, 2019
ENGINE
ON 09/23/2018, WHILE DRIVING 70 ON THE HIGHWAY ABOUT 1 MONTH AFTER MY TUNE UP, MY CAR STARTED MAKING THIS HORRIBLE NOISE AND THE ENGINE AND OIL LIGHTS STARTED FLASHING AND THE CAR STARTED JERKING AND RATTLING REALLY HARD. I PULLED OVER AND DISCOVERED THAT THE ENGINE BLEW A SPARK WIRE (I HAVE A VIDEO). I DROVE TO THE NEAREST ADVANCE AUTO PARTS AND A MECHANIC OF 30 YEARS SAID HE NEVER SEEN NOTHING LIKE IT. THE NEXT DAY I TOOK IT BACK TO CASTROL (WHO COMPLETED MY TUNE UP) AND THEY CHANGED ALL SPARK PLUGS AND WIRES STATING THAT THEY NEVER SEEN THAT HAPPEN BEFORE AND THERE WERE NO LEAKS AND NO INDICATION AS TO WHY THAT HAPPENED. ON 12/172018, THE CAR STARTED JERKING AND RATTLING AGAIN WHILE GOING ABOUT 45-50 ON A MAIN ROAD AND ONCE I PARKED, IT COMPLETELY SHUT OFF. I HAD IT TOWED TO ED VOYLE KIA AND WAS TOLD THAT THERE WAS A RECALL ON MY ENGINE SO IT WILL BE REPLACED. THEY PUT ME IN A RENTAL AND TWO MONTHS LATER I WAS TOLD THAT YES, THERE IS A RECALL, HOWEVER, MY VIN # HASN'T COME UP YET SO I CAN PAY OUT OF POCKET AND BE REIMBURSED ONCE MY VIN# COME UP. THEY TOOK THE RENTAL BACK AND I'M NOW WITHOUT TRANSPORTATION. I CAN'T GET TO WORK AND I STILL OWE ABOUT 10K ON MY CAR. NO ONE IS HELPING ME AT KIA AND I'VE BEEN GIVEN THE RUN AROUND. I LITERALLY WAS PROVIDED A PO BOX TO SEND MY COMPLAINT TO. I'VE SPOKEN TO SEVERAL PEOPLE YET NO ONE SEEM TO CARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183984March 4, 2019
EXTERIOR LIGHTING
THE HEADLIGHT CONNECTORS MELT OR BURN OUT CAUSING ONE OR MORE HEADLIGHTS TO STOP WORKING INTERMITTENTLY OR COMPLETELY WHILE DRIVING. THIS ISSUE OCCURS WHEN THE VEHICLE IS MOVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184004March 4, 2019
STEERING
HAVE STARTED NOTICING A CLICKING SOUND FROM THE STEERING COLUMN WHEN I TURN, THIS HAPPENS WHILE STATIONARY OR IN MOTION, THIS COULD BECOME A MAJOR SAFETY ISSUE. I HAVE READ ON LINE THAT KIA IS AWARE AND COVERS 2014 AND 2015 BUT NOT 2013 YEAR THIS SEEMS TOTALLY UNFAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184021March 4, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
LOSS OF ENGINE POWER, THE CAR WAS TOWED TO A NEAREST DEALER FOR DIAGNOSIS AND FOUND THAT CATALYTIC CONVERTER WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184035March 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING OPERATED, THE CONTACT HEARD A KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT RESEARCHED THE NHTSA WEBSITE AND CONCLUDED THAT THE NOISE COULD BE RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). PARAMOUNT KIA OF HICKORY (1205 S CENTER ST, HICKORY, NC 28602, (844) 921-2948) STATED THAT THERE WERE NO RECALLS AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184198March 4, 2019
FUEL/PROPULSION SYSTEM
THIS IS REGARDING HIGH EXHAUST GAS TEMPERATURES THAT MAY DAMAGE THE CATALYTIC CONVERTER AND POTENTIALLY OTHER PARTS, DEALERS ARE SUPPOSED TO UPGRADE SOFTWARE ON ALL KIA SOULS EVEN IF NOT RECALLED. THE KIA DEALERSHIP IN WARRENTON OREGON SAYS MY CAR DOESN'T NEED IT, I STRONGLY DISAGREE AND WANRYTHIS SOFTWARE UPDATED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183631March 2, 2019
UNKNOWN OR OTHER
WHEN I AM AT A STOP OR GOING TO TURN FROM A STOP MY CAR SEEMS TO LOSE POWER WHEN ACCELERATING. I HAVE CALLED MY DEALERSHIP A FEW TIMES AND THEY JUST SAY IT IS A SAFETY SENSOR IN THE CAR. I FIND IT A SAFETY HAZARD SINCE I HAVE ALMOST BEEN HIT FROM BEHIND TAKING OFF FROM STOPS AT SIGNAL LIGHTS AND STOP SIGNS NUMEROUS OF TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183671March 2, 2019
STEERING, SUSPENSION
STEERING WHEEL PLAY IS INCREASING AND CLICKS ON EACH SIDE OF THE PLAY. SUSPENSION FEELS AS IF THE CAR DRIFT/SLIDES WHENEVER DRIVING OVER DIVIDER LANE LINES OR DIRECTION ARROWS PLACED ON THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183337March 1, 2019
ELECTRICAL SYSTEM, ENGINE
JUST FINISHED GASSING UP AFTER WORK FROM HIGHWAY DRIVING AND OIL LIGHT STARTS FLICKING ON AND OFF REALLY FAST FOR A MIN THEN GOES AWAY . AFTER I PULL OFF THE MAIN ROAD TO A NEIGHBORHOOD I'M ABOUT TO PULL OVER TO CHECK CAR AND GO OVER A SPEED BUMP CAR DIES. SO I GET OUT POP HOOD OPEN OIL CAP THERE NO OIL AND FUMES COMING OUT AND I REALLY DIDNT GET A WARNING LIGHT OR ANYTHING TO WARN ME THERE WASNT ANY OIL OTHER THEN THE FLICKERING LIGHT THAT JUST WENT OFF. IT HAS 100000 MILES GOT OIL CHANGED EVERY 4000 TO 5000 IT LAST HAD ONE AT 96000. SO I HAVE SOMEONE PICK ME UP I GET OIL PUT I. IT DOESNT START I LEAVE OVER NIGHT FIND OUT CPU HAS A SENSOR TO PROTECT ENGINE FROM FURTHER DAMAGE IF IT GETS HOT SO I DISCONNECT BATTERY AND RECONNECT IT STARTS BUT NOW THERES A KNOCKING SOUND I TAKE IT 2 MIN AWAY TO FIRESTONE THEY LISTEN TO IT AND SAY THE PROBLEM IS A INTERNAL MOTOR PROBLEM THEY CANT FIX SOUNDS LIKE A ROD BROKE.OR LOOSE. SO I HAVE TOWED TO DEALER FOR NOW. I JUST SAW THE NEWS ABOUT THEM CATCHING FIRE AND BASICALLY PUT 2 AND 2 TOGETHER. THE CARS ARE EATING TOO MUCH OIL DUE TO A REGULATOR SENSOR AND THE OIL SENSOR IS NOT LETTING PEOPLE NOW THERE ISN'T ANY OR THAT ITS LOW TIL IT'S TOO LATE SO THE RODS BREAK AND PUNCTURE THE MOTOR CAUSING OIL TO LEAK AND CATCH FIRE DUE TO HEAT. SO NOW I HAVE A CAR THAT'S UNDRIVABLE THAT I HAVE TO PAY POSSIBLY FOR A NEW ENGINE DUE TO A FAULTY DISTRIBUTION SENSOR AND OIL LIGHT WARNING SYSTEM THAT CAUSES OVERHEATING OF THE MOTOR. I HOPE MY RECALL NOTICE COMES SOON TO REPLACE THIS MOTOR CAUSE I DON'T HAVE 4 000 TO 6000 DOLLARS TO REPLACE A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183355March 1, 2019
ENGINE
THE ENGINE ALWAYS SMELL AS IF THE RADIATOR IS OVERHEATING EVEN WITH REGULAR MAINTENANCE CHECK FLOODS AND OIL CHANGES. THIS AFTER NORMAL DRIVING. I HAVE REPORTED THE CONCERN TO THE DEALER WITH NO RESOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183445March 1, 2019
ENGINE, POWER TRAIN
DRIVING ON HIGHWAY AND CAR STARTED SLIPPING GEARS AND HAVING TROUBLE ACCELERATING FROM A STOP. OIL LIGHT CAME ON AND IT HAD NO OIL, ADDED PROPER AMOUNT AND TYPE OF OIL. WHEN IDLING CHECK OIL LIGHT FLASHES RED EVEN WITH PROPER OIL LEVEL. DEALERSHIP STATES SOUNDS LIKE, THEY CURRENTLY ARE CHECKING IT, ENGINE AND ROD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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