Kia Soul Complaints

5,626 consumer complaints on file.

#11315923March 3, 2020
POWER TRAIN
RPMS KEPT INCREASING TO THE RED LINE FOR NO APPARENT REASON WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WOULD JERK AND NOT HAVE ACCELERATION AT HIGHER SPEEDS, THE TRANSMISSION WOULD SLIP. THE TRANSMISSION WOULD NOT ALWAYS ENGAGE WHEN ACCELERATING FROM A STOPPED POSITION, OR WHEN IT DID IT WOULD FEEL LIKE THE VEHICLE WOULD DRAG AS IF SOMETHING VERY HEAVY WAS TETHERED TO IT. AT THE SAME TIME THE RPMS WOULD INCREASE AND DECREASE WILDLY WITHOUT TOUCHING THE ACCELERATOR. THE VEHICLE WAS RETURNED TO THE DEALER WHO DIAGNOSED "TRANSMISSION SLIPPING AT HIGHER RPMS. INTERNAL ISSUE IN THE TRANSMISSION. PER TECH CASE #...' WAS AUTHORIZED TO REPLACE THE TRANSMISSION ASSEMBLY"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315941March 3, 2020
POWER TRAIN
OVER THE COURSE OF A WEEK, I NOTICED THE RPM FLUTTERING ON MY DASHBOARD. AT FIRST I THOUGHT NOTHING OF THIS BECAUSE IT DID NOT OCCUR ALL OF THE TIME. HOWEVER, IT BECAME INCREASINGLY MORE PERSISTENT. SO I MADE AN APPOINTMENT WITH THE DEALERSHIP TO SEE WHAT THE ISSUE WAS, AND I DID NOT THINK THAT IT WAS GOING TO BE A DETRIMENTAL ISSUE. I WAS ON MY WAY TO AN APPOINTMENT AN HOUR AWAY FROM WHERE I LIVE, AND I WAS ON THE HIGHWAY GOING 65 MPH. ALL OF A SUDDEN, THE VEHICLE WOULD NOT ALLOW ME TO ACCELERATE ANY LONGER. IN FACT, THE MPH DECREASED SIGNIFICANTLY UNTIL I WAS GOING 45 MPH ON THE HIGHWAY, WHICH IS A HAZARD IN ITSELF. FORTUNATELY, THERE WAS A WIDE SHOULDER TO MY RIGHT, WHERE I PULLED OFF OF THE HIGHWAY FOR SAFETY. I TRIED TO ACCELERATE A LITTLE BIT ON THE SHOULDER, BUT IT CONTINUED TO DECLINE UNTIL IT WOULD NOT MOVE AT ALL. THIS WAS AN EXTREMELY STRESSFUL SITUATION DUE TO BEING ON THE SIDE OF A BUSY HIGHWAY WHERE I COULD HAVE EASILY BEEN HIT BY A DISTRACTED DRIVER AND BEEN KILLED. I CALLED AAA, AND WAITED ON THE SIDE OF THE ROAD FOR 30 MINUTES TO BE PICKED UP SO I COULD HAVE MY CARE TOWED TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315606March 2, 2020
STEERING
THE VEHICLE PRESENT GRINDING NOISE WHILE TURNING TO THE LEFT OR RIGH WHEN DRIVING. I WENT TO THE DEALER AND AFTER THEY CHECKED MY CAR THEY TOLD ME TO INCREASE THE VOLUME OF THE RADIO SO I DO NOT HAVE TO HEAR THE NOISE BECAUSE IT IS NOT A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315656March 2, 2020
ENGINE
MY DAUGHTER WAS DRIVING HER 2014 KIA SOUL AND SUDDENLY IT DECELERATED WITHOUT WARNING. IT ALSO STARTED MAKING A CLANKING NOISE SO SHE PARKED IT IMMEDIATELY. NO ENGINE OR WARNING LIGHTS, JUST RUNNING BADLY. WE HAD IT TOWED TO A REPAIR SHOP AND WAS INFORMED THAT THE NOISE WAS PISTON RATTLING AROUND AND THAT THE MOTOR WAS PRETTY MUCH SHOT. THIS MADE NO SENSE AS WE HAVE ALWAYS KEPT UP WITH OIL CHANGES AND IT ONLY HAS AROUND 87,000 MILES ON IT. WE SOUGHT A SOLUTION WITH KIA AND WAS TOLD BECAUSE SHE WAS A SECOND OWNER THAT THE WARRANTY WAS NO GOOD AFTER 60,000 MILES. OF COURSE THERE IS NO RECALL FOR HER 2.0 L MOTOR. I AM SHOCKED THAT SO MANY PEOPLE HAVE HAD SIMILAR COMPLAINTS AND YET KIA GETS AWAY WITH NO RESPONSIBILITY. WE ARE LOOKING AT $ 8,000 FOR ANOTHER MOTOR OR BUYING A NEW CAR. NEITHER IS A VIABLE OPTION, THIS CAR WAS SUPPOSED TO LAST LONGER THAN THIS. SOMETHING ISN'T RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315734March 2, 2020
STEERING
MY STEERING WHEEL MAKES A LOUD SQUEAKING SINCE LAST YEAR, 2019 AND KNOCK NOISE WHEN TURNING. THIS HAPPENS WHEN STATIONARY, OR IN MOTION ON ON CITY STREET, HIGHWAY, AND PARKING. *LN CONSUMER STATED NOISE IS GETTING LOUDER AND STEERING HAS BECOME STIFFER. BECAUSE OF THE NOISE CONSUMER DECIDED TO TAKE 2 VIDEOS ON 2/23/20. CONSUMER TOOK THE VEHICLE TO THE DEALER ON 2/29/20 AND HAD DIAGNOSTIC DONE. DEALERSHIP LEARNED THEY HAD A RECALL ON 2014-2016 RELATED TO CONSUMER'S VEHICLE. DEALER REFUSED TO HONOR THE RECALL AND CURRENTLY UNABLE TO DRIVE THE VEHICLE. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315359March 1, 2020
ENGINE
105800 MILES ON THE ENGINE. SERVICED REGULARLY. DRIVING ON AN INTERSTATE AT SPEEDS AROUND 60 MPH. HEARD A LOUD KNOCKING SOUND HAPPENED. ENDED UP THROWING A PISTON THROUGH THE OIL PAN AT SPEEDS. NO ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315466March 1, 2020
POWER TRAIN
3RD TIME CHECK ENGINE LIGHT WENT ON IN LAST SEVERAL MONTHS. ERROR CODE PO5OA CAR TAKEN TO DEALER FOR REPAIR LAST 2 TIMES MOST LIKELY REPAIR IS REPROGRAM PCM LAST TIME AT DEALER I WAS TOLD THE CODE WAS NOT ACKNOWLEDGED BY KIA AND HAVE SEEN NUMEROUS REPORTS OF THE SAME REPLY WITH OTHERS ONLINE. SINCE THE CHECK ENGINE LIGHT CAN BE AN INDICATOR OF SOME SERIOUS ISSUES I DO NOT UNDERSTAND WHY IT SEEMS TO BE A NON ISSUE WITH THE COMPANY ABOUT FIXING THE CAR COMPUTER ERROR. 1)CAR WAS STATIONARY WHEN STARTING CHECK ENGINE LIGHT STAYED ON ON 10/18/19 DRIVING TO DEALER THE LIGHT WENT OFF. DEALER INDICATED COMPLETED ECU LOGIC IMPROVEMENT AND HAD PO5OA TSB FOR THIS CODE. 26/DEC/19 COLD START ENGINE LIGHT ON DEALER PREFORMED DIAGNOSTIC TESTING FOUND HISTORY CODE AND PERFORMED HARD RESET AND REST ADAPTIVE VALUES. 1/MAR/20 WHILE DRIVING CHECK ENGINE LIGHT WENT ON. WENT TO AUTOZONE AND HAVE CODE PO5OA AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312243February 29, 2020
ENGINE
WHILE IN MOTION ON THE HIGHWAY I EXPERIENCE ENGINE FAILURE. I WAS TOLD THAT MY ENGINE THREW A ROD AND PUNCTURED A HOLE IN MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311838February 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY FAILED TO ACCELERATE BEFORE STALLING. THE DEALER DIAGNOSED A FAULTY ENGINE NEEDING REPLACEMENT. THERE WERE NO CONSEQUENCES. THE CONTACT INDICATED THAT WHILE DRIVING THE VEHICLE SUDDENLY WOULD NOT ACCELERATE BEFORE STALLING. AFTER STALLING THE CHECK ENGINE LIGHT ILLUMINATED AND WAS FLASHING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER COURTESY KIA OF BRANDON (9205 E. ADAMO DR. TAMPA FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE CATALYTIC CONVERTER AND OIL PAN WAS PREVIOUSLY REPLACED BUT APPROXIMATELY 1,000 MILES LATER THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311893February 27, 2020
ENGINE
MY CAR WHILE DRIVING ON 65 HOSPITAL CURVE - LOUISVILLE KY- DANGEROUS SPOT- THE CAR SLOWED RIGHT DOWN AND A LOUD KNOCKING NOISE CAME FROM UNDER THE HOOD - ENGINE - I WAS FORCED TO PULL OFF NEXT EXIT AND PARK. I HAD CHANGED MY OIL 5-6 WEEKS PRIOR. I CONTACTED KIA CUSTOMER SERVICE THEY SAID THERE WAS NOTHING THEY COULD DO. AFTER LEAVING A BAD REVIEW - THEY OFFERED TO DIAGNOSE IT - BUT WOULDN'T PAY FOR IT TO BE FIXED - IT ONLY HAS JUST OVER 80K ON IT AND I HAVE ONLY DRIVEN 27 K IN 2-3 YRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311895February 27, 2020
ENGINE
CAR HAS BEEN FINE AND NORMAL, BUT THE OTHER DAY I WAS DRIVING, AND WHILE ACCELERATING AFTER BEING STOPPED AT A TRAFFIC LIGHT, I NOTICED THE CAR SUDDENLY SEEMED TO LACK POWER. IT GOT UP TO ABOUT 45 MPH, BUT THEN STARTED KNOCKING - LIGHTLY AT FIRST, THEN REALLY LOUDLY. THE OIL LIGHT FLICKERED ON AND OFF DURING THIS TIME. I IMMEDIATELY PULLED OFF THE ROAD AND HAD THE CAR TOWED TO THE KIA DEALERSHIP WHERE I PURCHASED IT (PALM SPRINGS KIA). THEY TOLD ME THE ENGINE NEEDS TO BE REPLACED! MILEAGE IS 70,612 ORIGINALLY, THIS CAR WAS UNDER WARRANTY UP TO 100,000 MILES, BUT SINCE I'M THE 2ND OWNER, I WAS TOLD WARRANTY EXPIRED AT 60,000. WHY IS THAT? NOW I SEE THIS SEEMS TO BE A FREQUENT PROBLEM WITH THE 2015 KIA SOUL AND A RECALL SEEMS TO BE IN ORDER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311966February 27, 2020
ENGINE, UNKNOWN OR OTHER
WHEN MY CAR SITS FOR HOURS AND YOU CRANK IT AND DRIVE IT AND COME TO YOUR FIRST COMPLETE STOP WHILE STILL IN DRIVE MY CAR WILL SURGE LIKE ITS GOING TO TAKE OFF. I HAVE TAKEN IT TO KIA 5 TIMES AND THEY NEVER FIND ANYTHING WRONG WITH IT. I TOOK IT TO HAVE ANOTHER SHOP LOOK AT IT AND SAID MY CONVERTER WAS STOPPED UP AND HAD TO TAKE IT BACK TO KIA FOR WARRANTY WORK. GOT TO KIA AND THEY FOUND NOTHING WRONG AGAIN BUT MY CAR IS STILL DOING THIS! IT EVEN HAS SMOKE COME OUT OF THE TAIL PIPE WHEN PASSING SOMEONE EVERY NOW AND THEN! ANOTHER PROBLEM I AM HAVING IS WITH MY SUNROOF, IT WILL OPEN BUT NOT CLOSE ALL THE WAY AND THEY ARE REFUSING TO REPLACE ANYTHING ON IT TIL THE MOTOR GOES ALL THEY WAY OUT BUT I AM HAVING TO MANUALLY CLOSE IT SO I AM BASICALLY PAYING MORE FOR A CAR THAT I CAN NOT USE THE FEATURES ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311570February 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT SPEED LIMIT, 75MPH, THE CAR STARTING LOSING POWER AND STARTED TO SHAKE, THEN IT SPED UP AGAIN AND LEVELED OUT. ONCE I REACHED THE NEAREST GAS STATION, IN PARK, IT WAS SHAKING AND RATTLING. I WAS ABLE TO GET THE CAR TO MY MECHANIC AND UPON HIS INSPECTION, FOUND A HOLE IN THE PISTON. I CONTACTED THE LOCAL KIA DEALERSHIP AND WAS TOLD THEY COULD REPLACE THE ENGINE FOR $9000.00. I HAD INFORMED THAT THERE MAY BE A RECALL, SO I ASKED THE DEALERSHIP AND WAS TOLD NO. THEY DID NOT ASK FOR A VIN OR ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311731February 26, 2020
ENGINE
TRANSMISSION HAD ISSUES IT HAD TO BE REPLACED AT 7K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311733February 26, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
BOUGHT THE CAR 2-11 WITH 1200 MILES ON IT DROVE IT FOR 8 DAYS THEN ON 2-19 IT STARTED JUMPING AND JERKING AND MAKING SOME REALLY BAD SOUNDS. ON 2-21 IT WAS SO BAD THAT I HAD IT TOWED TO BATTLEGROUND KIA BECAUSE I WAS SCARED TO DRIVE IT, THEY HAD IT FOR 3 DAYS AND THEN ON 2-24 CALLED ME TO COME GET THE CAR BECAUSE THEY FOUND NOTHING WRONG WITH IT. I HAD THE CAR 1 DAY IT STARTED ACTING UP AGAIN AND THEN ON 2-26 IT WAS SO BAD THAT I DROVE IT BACK TO BATTLEGROUND KIA AND MADE A MECHANIC DRIVE THE CAR WITH ME IN IT, BECAUSE I WAS SCARED TO DEATH TO DRIVE IT ANYMORE SO WE MADE IT ALL OF 1 BLOCK THEN HE TURNED AROUND AND HEADED BACK TO THE SHOP. WE CAME UP ON A 4 WAY STOP AND HE GAVE IT GAS TO GO AND THE RPM'S WENT TO 6000 AND THE CAR DID NOT GO AT ALL, THEN HE GAVE IT MORE GAS AND IT STARTED JUMPING AND JERKING AND KNOCKING SO BAD THAT WHEN WE GOT BACK TO THE DEALERSHIP HE IMMEDIATELY SAID THE TRANSMISSION HAS SERIOUS ISSUES AND PUT IN THE PAPER WORK TO HAVE A NEW TRANSMISSION PUT IN. WE BOTH DECIDED THAT DRIVING THE CAR THE WAY IT WAS WAS VERY DANGEROUS AND NOT SAFE AT ALL. THERE IS A SERIOUS ISSUE WITH THE IVT TRANSMISSION THAT KIA NEEDS TO RECALL, JUST HOPE THE REPLACEMENT TRANSMISSION IS NOT THE SAME. AT THIS POINT I'M IN A RENTAL CAR PROVIDED BY KIA WHILE I AWAIT MY FATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311309February 25, 2020
ENGINE
NOVEMBER 2019 WHEN THE CAR ALMOST GOT INTO 60,000 THE ENGINE LIGHT COME UP AND TOOK IT THE DEALERSHIP AND THEY SAY IT A MISTAKE FROM THE COMPUTER. THE ONLY THING WE CAN DO IS WAIT FOR KIA GIVE UP AN UPDATE. HOWEVER, MY LIGHT STILL ON SINCE THAT DAY AND SOMETIME IT LOSES POWER. TODAY IS 02/25/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311317February 25, 2020
ENGINE
ON FEB 15, 2020 I PURCHASED A 2015 KIA SOUL FROM A USED CAR DEALER IN AZ. IN LESS THAN 24 HOURS, THE VEHICLE STOPPED WORKING, AND AFTER IT WAS TOWED AND INSPECTED BY THE DEALERSHIP, I WAS ADVISED THAT THE ENGINE WAS GOING TO NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311337February 25, 2020
ENGINE
VEHICLE STALL ON THE HIGHWAY, IT WAS LATER DETERMINED THAT THE ENGINE BLEW A PISTON . THIS ALL HAPPENED ON THIS VEHICLE AT 21,000 MILES. LEAVING MY YOUNG DAUGHTER STRANDED ON THE HIGHWAY ALONE AT NIGHT . AFTER FURTHER INVESTIGATION FOUND OUT THERE HAS BEEN RECALLS ON THIS MAKE AND MODEL FOR CATALYTIC CONVERTERS OVERHEATING AND CAUSING PISTON PROBLEMS IN THE ENGINE . AFTER READING MANY COMPLAINTS ONLINE FOR THE VERY SAME REASON MORE MODELS OF KIA SHOULD BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311419February 25, 2020
ENGINE
ENGINE LOCKED, COULDN'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311451February 25, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I NOTICED MY CAR WAS ACCELERATING DIFFERENTLY AND SEEMED TO NOT BE SHIFTING RIGHT. I CALLED THE SERVICE DEPARTMENT AND THEY ADVISED ME TO PUT FUEL CLEANER IN IT. I DID SO AS ADVISED. A FEW DAYS LATER I WAS MAKING A TURN ACROSS A HIGHWAY AND MY CAR REVVED UP REALLY HIGH AND THEN DIED IN THE MIDDLE OF THE LANE OF ONCOMING TRAFFIC. THE CAR STARTED BACK UP AND WE GOT IT OUT OF THE ROAD BUT IT WAS NOT RUNNING RIGHT. THE NEXT DAY WE GOT IT IN THE SHOP AND THEY TOLD US IT NEEDED A WHOLE NEW TRANSMISSION. THE CAR HAS LESS THAN 17,000 MILES ON IT AND IT HAS BEEN NEARLY A MONTH IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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