Kia Soul Complaints

5,626 consumer complaints on file.

#11486808September 27, 2022
UNKNOWN OR OTHER, ENGINE
Catalytic converter is bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486338September 26, 2022
ENGINE
Engine light flashed and then died. Engine failure. Left me, wife, child and uncle stranded on side of road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486558September 26, 2022
ENGINE, POWER TRAIN
Driving on Route 79 on Labor Day weekend, at 70mph in the passing lane, my 2018 Kia Soul+ with 77574 miles refused to accelerate and then the engine completely stopped. We were able to get to the side of the road unharmed but the engine was completely dead. We called triple A and has it towed to a local garage I called Kia corporate because the car is not yet 5 years old and the garage thought it might be under warranty. The Kia consumer line 800-333-4KIA took 5 hours to reach a human but gave me a claim number and the representative said it had to be seen at a dealer but that I was likely covered. I advised I was the second owner and that when I was trying to find their number I tripped upon an optional product improvement campaign I was not made aware of. I was very suspicious and surprised. I asked repeatedly what happened if it was towed and not covered. And they said to call back but I should be ok. Kia towed it to the dealership. The dealer took 2 weeks to look at it and make a determination. They are stating that because I did not have the improvement campaign completed that they will not cover the engine. I was told to call back Kia corporate which I did and after 3 hours of waiting I was informed that there was nothing they can do that I was out of warranty because the improvement campaign that I was never notified of had not been completed on my car. They state that they sent a letter in November of 2021 but I did not receive it. I'm now being charged diagnostic fees by the dealership and they still want $11,000 and 4 to 6 weeks to do the necessary repairs. I still have a loan on the vehicle for $12, 321.46. I called Kia corporate back they will do nothing to assist me because it is out of warranty and I did not have the campaign improvement done because it was never sent as notification to me via email or phone and I did not receive the document they claim to have mailed. The supervisor I spoke with told me that there is nothing that KIA can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486269September 25, 2022
ENGINE
Engine burns oil which led to engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486261September 25, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486241September 24, 2022
ENGINE
We bought this car from Carmax this year back in January for my daughters birthday. It had 63000 miles on it. Thought it was covered up to 100,000. We were driving down the interstate when the engine started knocking and loss of power. Pulled over and checked the oil, it was good but you could see a lot of shiney small metal shavings in the oil. Plenty of oil though and oil was changed a couple weeks before. There were no lights on the dash panel to warn you even as it sits there and knocks. Just got told by several mechanics the engine needs replaced but the warranty is out because I’m the second owner and it has over 60,000 miles on it so therefore it’s not covered under warranty. This seems to be a constant issue as I’m reading the same problem happening. Hoping Kia will work with me since I have 2- 2018 Kia Souls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485980September 23, 2022
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving 30-35 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer where the fuel injectors were replaced; however, the failure later reoccurred while refueling the vehicle. The vehicle was taken to a second dealer Gunther Kia (1900 S State Rd 7, Fort Lauderdale, FL 33317) on four different occasions where the spark plugs were replaced and the fuel tank was drained; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486137September 23, 2022
ENGINE
While driving on the interstate. the oil change light and battery light came on and the car started spuddering immediately on the interstate forcing the car to slow down. It was towed to a local mechanic who did not notice anything wrong except there was low oil. The last oil change was performed on the car about 2000 miles ago. He topped it off and the car started running fine. After about 2 hours of driving on the interstate and the car started having trouble accelerating and started spuddering again. Drove it slowly to the nearest mechanic. This mechanic tested it and it was diagnosed with a complete engine failure. They drove it around to confirm the diagnostics. They also said the oil was low which the oil was confirmed by me and the mechanic for being full at the time of the first incident. Called Kia to check for warranty and it appeared that there was a recall for the engine but the repairs was not made. I was not given a notice about a recall. I called the dealer that I bought the vehicle who says they do not perform recall repairs on vehicles. Kia refuses to do anything about the vehicle and it almost caused a major accident on a major freeway that could have resulted in a life
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485779September 22, 2022
STEERING
My steering wheel just started shaking as I turning a corner. Now, if I go over 60 mph my car wants to jump all over the road. I’ve been told it’s the (MDPS) steering coupler by a few mechanics. Download the recall letter from Kia advising of this and the dealership says my VIN is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485618September 21, 2022
SUSPENSION, SERVICE BRAKES
My struts we’re going through my dash board and I had it repaired and my engine light is just constantly on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485636September 21, 2022
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while driving approximately 50-60 MPH, the vehicle emitted an abnormal sound and stalled. There was no warning light illuminated. The contact was able to veer to the side of the roadway. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was then towed to the residence. The local dealer and an unknown dealer were notified of the failure but had not called the contact back. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. There was no additional assistance provided. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485768September 21, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When exiting the highway, I pushed on brake to slow down and car accelerated at fast speed and had to use emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485489September 20, 2022
ENGINE
My vehicle has around 138K miles, mostly highway miles commuting back & forth from work. The vehicle consumes engine oil very rapidly, after 1500 miles of a recent oil change. Had to top off the oil after checking that there was barely any oil left. There was no oil pressure light or any indication of low engine oil. Every week I have to check the oil levels to make sure there is oil still in the engine. This is a safety risk. Excess burning of engine oil can cause engine failure or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485518September 20, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that oil was added every 2-3 days. The vehicle was taken to the dealer for the recall repair under NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed the contact that she had to pay a fee for the engine oil leaks inspection even though the recall remedy stated that the dealer would perform the inspection free for charge. Additionally, the contact stated that the engine was making abnormal ticking sounds indicating that the engine oil level was extremely low. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485242September 19, 2022
ENGINE
My catalytic converter is going out on my car and i bought it last year in march
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485144September 19, 2022
ENGINE, STEERING
Our car has been plagued with engine and exhaust problems for the past two years. We were told there were no recalls on our model. According to this website that is not true. Today, while driving after over $7500 in out of pocket repairs the car gave an error warning for an engine issue. The engine is less than 3 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484855September 16, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact stated that the check engine warning light illuminated intermittently. The contact stated that he heard a knocking sound in the engine but overlooked the sound. The contact then received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Coolant) and referenced NHTSA Campaign Number: 19V101000 (Engine). Additionally, the vehicle was taken to the dealer where it was diagnosed that the engine was damaged and needed to be replaced. The contact then stated that the dealer declined to perform the recall repair because the engine needed to be replaced. The dealer offered to perform the repair once the engine was replaced. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that the decision was left to the dealer to determine what repair was needed. In addition, the contact stated that the manufacturer offered an option to cover half the cost for a trade-in, but the contact declined. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484877September 16, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated and the vehicle jolted. The contact was able to continue driving however, the failure reoccurred increasingly. The vehicle was taken to an independent mechanic and the catalytic converter and the upstream O2 sensors were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484541September 15, 2022
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving doing about 30 mph and hit a boulder and came to complete stop and my air bags did not deploy. And there is another feature vogue or on star that is spouse to call for help did not go off either.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11484651September 15, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2012 Kia Soul. The contact stated that the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer and the mechanic stated that the catalytic converter needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul