Kia Soul Complaints

5,626 consumer complaints on file.

#11504579January 30, 2023
ENGINE
Misfire ignition coil engine shaking it was fine then I turned and out of no where it started shaking I wasn’t going fast at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504389January 30, 2023
ENGINE
On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504297January 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On January 16, 2023, my engine suddenly died while driving in moderate traffic, with a loud banging noise. I could have been in a serious accident, or killed, due to manufacturer and dealer negligence. When I was able to restart the car, it knocked terribly, but I was (barely) able to get it the short distance back to my home, where I discovered that there was very little oil in the car, though I have it changed more frequently than recommended and check it, as well. NO WARNING LIGHT came on. On January 17, I called a local dealer, who informed me of a recall that addressed that issue, though I NEVER received a recall notice. The dealer where I bought the car confirmed that this was a safety recall issue, and therefore, since I hadn't done the recall, because I was not notified, my unsafe, barely drivable car would not be repaired by the dealer. As I received this information from 2 dealers and from the manufacturer's customer (lack of) service representative, I have not taken it to a dealer to be inspected. I since learned that the dealer had not given my correct email or address to the car company, so recall notices must have been sent to an address I haven't lived at for 6+ years. They corrected this during my call on January 17. My current car was not even in their data base until my call to the manufacturer. They had a previous car I owned listed. I am seeking restitution and assistance on this matter. These recalls do not show up on this website, either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504333January 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power, still no warning lights but also no smell of gas. I drove it back to the same shop and after just one day the shop could not get my car to reproduce the same incident but was having difficulty starting it so they installed a new battery. 5 Days later on Thanksgiving my car sputtered hard while driving with no warning lights or smell of gas. I was barely able to get my car across 2 lanes of oncoming traffic in order to pull into a store's parking lot. I had it towed to a new shop. At this new shop it was diagnosed that the car needed new Spark Plugs, a new High Pressure Fuel Pump and new Injectors but the shop took 3 weeks to give me an estimate and so I went and retrieved my car and towed it KIA of Lynchburg, having only had the Spark Plugs replaced. Once at KIA, I was told I had a Catalytic Converter failure and it needed replacing. KIA said that it would be covered under Emissions Warranty. I had the part installed and 3 days later on New Years Eve as I was driving on the highway, I had to come to a stop due to a stop light and when I halted, the car again sputtered and I limped into a nearby parking lot and had it towed back to KIA. KIA tried to say it was Engine Failure this time but the Engineers said the High Pressure Fuel Pump should be replaced. Once installed and during a test drive by the Master Mechanic, smoke emanated from under the hood. Soon after that my Engine bay was on fire which led to a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503974January 27, 2023
ENGINE
I have a 2018 Kia Soul that I bought from a car rental place. When I bought it, it had 30,000 miles on it. It has always burned oil and each year I had my oil changed at least twice a year. I had my oil changed about two months ago and last week my oil light started flicking. I topped off the oil and brought it to my mechanice who told me that the engine is about to fail. He did another oil change and told me to call the Kia dearlership to see if they will do an oil consumption test. They stated that I would have to pay for it. I should note that I did have the Knock Sensor Software Update done and that extends my engine warranty for 150,000 miles. The dealership said that they cannot help me as I have to wait for the engine to fail before they could do anything. I do not feel safe driving a car that is definitely going to have an engine fail soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504078January 27, 2023
ENGINE, VEHICLE SPEED CONTROL
I own a Kia Soul. The catylitic converters went out. The car won't accelerate and the car got extremely hot. When I looked up Kia Soul recalls it showed that there was a recall on the converters also that some Kia Souls had gotten hot an caught on fire. I called Parkway Family Kia. They told me that it wasn't an active recall and that they couldn't do anything. I then called Demontrond Kia and got the same answer. I talked with the service manager Brian. What can I do to resolve this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503866January 26, 2023
VISIBILITY:GLASS, SIDE/REAR
Rear hatch glass shattered randomly out of no where. No impact to the glass or others around to cause it. Others safety was at risk due to glass falling off the car as I was driving. My safety was jeopardized due to when it happened as I was driving, I jumped and drove left of center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503907January 26, 2023
ENGINE
My engine been making noise past two years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503677January 25, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503717January 25, 2023
STEERING
Apparently the steering coupler has started to fail in my 2012 Kia Soul. Thousands of reported failures but no recall from Kia? How can this be? When the $5 part fails, the car isn't able to steer. If this happens on the highway you could die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503392January 24, 2023
ENGINE, VEHICLE SPEED CONTROL
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503439January 24, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:FILTER/SCREEN
Vehicle has begun burning oil excessively and has a smell of gas in the oil. The oil is changed regularly with the correct oil. This did not begin to occur until the vehicle had a recall issue resolved at the dealership. The vehicle has 113,000 miles on it, a engine service light is on and and is throwing a P420 code. My mechanic provided me with the recall notices for the vehicle based on year however, a call to Kia indicates my VIN is not included in the second recall. I have noted there are mutiple compaints for the same issue on Kia owner sites on the web. The vehicle is beginning to have poor fuel comsumption, and is beginning to "drag" on occasion while driving at varied speeds both city and highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503520January 24, 2023
ENGINE
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503521January 24, 2023
ENGINE
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503525January 24, 2023
ENGINE
I heard there was a recall last year on knock sensors is the souls and so I went to a Kia dealership they said my car was no longer under warranty which it had to be under 150,000 miles and it was only 1000 miles over so I paid $736 and some change for it to go bad again and now I have to get it fixed again and take it to a Kia dealership I think it’s so dumb how we have to pay for recalls when that’s not our faults
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503211January 23, 2023
POWER TRAIN
Transmission completely cut out. Had to tow to dealership and get an entire new transmission. 30k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503230January 23, 2023
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving 75 MPH, the vehicle made an abnormally loud sound. The contact veered to the side of the road. There was no warning light illuminated. Upon inspecting the vehicle, she noticed that a significant amount of engine oil was leaking underneath the engine onto the ground. The vehicle was towed to a gas station and was then towed to the residence. The dealer was notified of the failure and informed the contact that she would be responsible for repairing the vehicle as she failed to repair the vehicle under unknown service campaigns that had been sent to her. However, the contact had not received the notifications. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503259January 23, 2023
ENGINE
When approaching 60-65 mph vehicle begins to shake and make loud muffler sounds. No warning signal illuminated at all. I took the vehicle to Woodbridge Kia service center and they advised that I need to replace the catalytic converter. I paid for a replacement catalytic converter, gas pump and gasket cover in 2021 and now two years later the same issue. Kia will not honor the fact that this vehicle needs to be apart of the NHTSA recall number 20V750. I'm getting the run around from Kia Corporate and the Eastern District manager, they need to be held responsible for failed products. These issues are significant because these failed parts are leading to engine fires. The service person advised me to call Kia Corporate and request a Goodwill Repair to date they have not responded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502924January 21, 2023
ENGINE
Check engine light its been on for at least 25000 milles took it to a dealer to have it fix and they sayd its not covered under warranty even though car has a bumber to bumper warranty for 10 years or 100000 milles, currently have 88000 milles Dealer adviced that I had to replace upstream and downstream catalytic sensor and so i did with money out of pocket. Problem was not resolved and now they said i have to replace catalytic converter and that they don't cover under warranty. How come a car that is less than 100000 miles will need new catalyst? This is not good for the environment and kia should be responsible at least for 100000 milles. I asked the dealer that other same model and year cars have a recall to replace rear piston and catalytic converter due to overheating and they said my car does not qualify. Check engine light is still on and they want me to pay to diagnose it and whatever is needed its at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502785January 20, 2023
UNKNOWN OR OTHER
Engine loses power and then stops now car won't start catalytic converter the gas cap the 02 censorAnd the throttle body
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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