Kia Sorento Complaints (2023)

167 consumer complaints on file.

#11515506April 5, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513402March 23, 2023
ENGINE
This vehicle has four drive modes… when in eco mode and pulling onto a road with a steep grade the car lacks power to safely drive. This only happens in eco mode. I have tested 4 times and got the same result. The hesitation lasts for about 3 seconds with that gas pedal fully depressed the vehicle moves about 2 mph maybe slight faster but it’s noticeable. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512882March 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504300January 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
I have only had the Kia Sorento for a few months and bought it brand new. While driving normally, one of the collision warning indicators came on while switching lanes and then nearly every alarm in the car cycled continuously. These audible and visual alarms were highly distracting to drive with and it is surprising the software allows this to happen and that there’s no sensor override or silencer button. Even when the car is turned off and back on again the alarms continue. I took the car into the dealer and it sat there for two weeks waiting for Kias central maintenance group to give them some guidance on what to do. They suspected a short somewhere and checked the main controller wires and one of the pins was a bit loose. After adjusting the pin they drove the car a few times and returned the car to me after it had been there for 3 weeks total. Within two days of driving it the same alarms came back. I will be taking back to the dealer again, hopefully this problem is only on my vehicle, but these smart cars should really have a way for drivers to easily disable all the sensor based features in case this happens so at least the car can still be driven to get maintenance without increased risk of an accident. If I had been on a long road trip or in a rural area it could’ve been hours on the road driving with alarms blaring constantly and highly distracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503691January 25, 2023
VISIBILITY:WINDSHIELD
I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495427November 30, 2022
TRACTION CONTROL SYSTEM
was driving down road that was dry with sunshinning. Vehicle Traction control then came on breaks went to the floor and steering wheel started to jerk while the car was still going 55 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493964November 17, 2022
UNKNOWN OR OTHER
I was sold a new car with open recall. The recall was announced on September 21, 2022 and the vehicle was sold to me as new on October 12, 2022 without any disclosure regarding the recall. Vehicle sold as new not used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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