Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11546181September 23, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Exterior paint is rapidly falling off the car, to the degree that the outer paint will completely delaminate. It appears to be a serious manufacturing defect, as the car has been properly cared for, and the peeling has nothing to do with scratches, dents or other abrasions. The peeling paint is accessible to children, including my own, who could easily get it on their hands and ingest, making it a major hazard. I've taken it to two auto body shops, who refuse to touch up the peeling areas, because they insist that the only fix is a complete paint strip and repainting of the entire car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545713September 20, 2023
STRUCTURE:BODY
I took my Sorento to an automotive center because the paint is peeling off on 2 areas and I wanted to have it painted. I was told there’s a problem with the primer that was used by Kia. They said the same problem is happening with other manufacturers such as Toyota and possibly Hyundai and those companies have a recall on their vehicles. He told me to check for a recall but I see there isn’t one yet. I checked some Kia Sorento reviews and there are several Kia owners who are having the same issue. So I wanted to make you aware of the problem and hopefully with enough vehicles with the same problem a recall will be issued. I attached photos. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543660September 10, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
Car caught fire in the engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11541862August 31, 2023
ENGINE
Burning oil rapidly at approximately 100,000 miles. Engine started to make a clicking noise when going uphill with poor acceleration. Engine seized while driving, but was able to pull over to safe area thankfully. Learned of engine recall and is now being replaced by dealership at 118,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541500August 29, 2023
STRUCTURE:BODY
Around June 11, 2023, I took my car to the dealership for a recall item. They washed the car and a large section of the paint came off around the windshield. The Kia dealership said that Kia Corporate is aware of the problem but is not paying to have it fixed. I had to pay the dealership to have it repainted. I now see other small areas on the hood that are starting to chip as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540259August 23, 2023
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle consumed one quart of oil for every 700 miles driven. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539969August 22, 2023
ENGINE
P1326 came on while traveling at highway speed 70mph, the vehicle jerked and turned of while traveling. Managed to pull over at weight station to get towing service. The vehicle just started knocking and on safe mode at 2000rpm. Can't drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539698August 21, 2023
ENGINE
KIA vehicles have an oil comsumption problem. I discovered recently that my engine was empty of oil. Two weeks later I check the oil level and was 2 quarts below full capacity. I went to an online forum of KIA owners and discovered the seriousness of the problem. The main problem are engines seizing-up while highway driving. I can attest to the seriousness of this problem when approximately 1 year ago my daughter's 2012 KIA Optima engine seized while driving and fortunately her husband was with her and helped her steer the vehicle to a safe place along the highway. KIA has known of this problem for many years and has yet to con-front the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539755August 21, 2023
ENGINE
When driving to work the engine made a noise then quit running. It will not turn over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537827August 11, 2023
ENGINE
High oil consumption for several months. Using 3-5 qts of oil every other week. Oil is burnt and black. Engine noise. Engine failed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535743August 1, 2023
ENGINE
This truck has had one owner (though 3 on paper - myself and my ex husband, then transferred solely to me, then transferred to my current partner a few months ago). It has been pristinely maintained and has 110,000 miles on it. Despite absolutely perfect maintenance, and even taking it to the dealer in March and asking them to look for problems, and none being found, the engine blew on the highway yesterday. It started to get sluggish, then slowed significantly, the check engine light came on, and then we coasted off the ramp, having to push the truck the rest of the way to safety. Local shops are quoting $10,000 to rebuild or $12,000 for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531728July 12, 2023
ENGINE
The engine started knocking, experienced loss of power, and oil leaks around the engine head. Kia of Savannah refused to retrieve the vehicle, and I could not afford to tow it to them. Then, they could not get me an appointment for months. Now they are refusing to conduct repairs because the “knock sensor upgrade” was never performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530399July 5, 2023
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The vehicle was towed to the residence. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replaced. The contact called the local dealer and was informed that the vehicle had exceeded the warranty requirements. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was notified of the failure. The failure mileage was approximately 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530205July 3, 2023
ENGINE
The contact’s stepdaughter owns a 2013 Kia Sorento. The contact stated while the driver was driving 10 MPH, the engine made abnormal knocking sounds. The contact was unsure if a warning light was illuminated. The driver was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) since an unknown recall for the Knock Sensor Detection System (KSDS) software update on the vehicle was not performed. However, the contact stated that he had scheduled an appointment with the dealer for Knock Sensor Detection System (KSDS) software update prior to the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528968June 26, 2023
STRUCTURE:BODY
The inside paneling on the driver side rear door is detaching from the frame and catching on the rubber seal. It is causing the door to be inoperable and unable to open from the inside causing a safety concern in the event of an immediate need to evacuate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528481June 23, 2023
ENGINE
engine stopped. will not turn over. checked oil control valve and full of metal shavings. oil pan full of metal shavings. call kia. not on list. repair yourself. they are not reparing any cars. said they were but denying everyone. check the records. all talk and no action. pleasing the judge with their layer statements. what can i do. i have no help. no kia, no court, no gov. never again will i and my court be debutted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528006June 20, 2023
ENGINE
Driving car, was getting off an exit and the engine completely seized up, no power, no lights, no steering. Had it towed. Found out the engine seized with no apparent reason and the motor needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523844May 25, 2023
UNKNOWN OR OTHER
Approximately 4 years ago the paint began to chip on the roof and side near the windshield of my Pearl white sorento. It was bubbling up and slowly chipping away and has now began to rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522425May 17, 2023
ENGINE
When driving my 2013 Kia Sorrento with 68,000 miles on a highway at 65 mph, the engine seized coming to a complete stop. The brakes were also completely frozen. I was lucky to maneuver the car to the shoulder of the road where it eventually rolled to safety. The Kia dealer informed me that was a recall on my vehicle for this exact problem. And a Kia certified mechanic deemed the problem of my car the exact issue as to why a recall was placed on the vehicle. Kia Corporate is refusing to honor the repairs that need to made according to the recall. Kia is denying the repairs because they claim they mailed me postcard in 2018 notifying me of the recall. I did not receive the postcard or any other form of communication from Kia regarding this recall. Kia cannot prove they mailed the postcard to me. In this age of technology, a consumer such be able to trust that an important notification from a car manufacturer about an recall that is potentially very dangerous to the life of the driver and passengers of the car, would warrant an email, text message, or phone call. A simple postcard without a follow up is unacceptable and in this case ineffective because I never received it. I would like Kia to honor the recall and repair my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521285May 10, 2023
ENGINE
Like many Kia owners my engine had catastrophic failure. Without warning it overheated. The dealership said it was a cracked engine block. There are hundreds of stories like mine on a Kia owners Facebook page. One family had the engine catch for on the side of the road. This is a known issue for Kia. There needs to be a recall and not just extended warranty band aids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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