Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11559098December 8, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 223V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558952December 7, 2023
ELECTRICAL SYSTEM
Sent messages to two Jacksonville dealerships about 23V652000 and cannot get a response, had Mutiple electrical issues on vehicle, including 'all problem indicators' on dashboard going on (incl check engine and ABS). Slight burning plastic smell, at 1st thought it was the headlight wires which 'melt' at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558251December 4, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I have experienced multiple electrical failures, engine stalling & fuel pump issues. One after another. I had the fuel pump sensor replaced ($900 just for one part) a few months ago. I have wires randomly corroding - headlight connector. As of 2 days ago my ignition switch and starter solenoid intermittenly fails to send voltage to the starter. Won’t know if the starter motor will need replaced until it’s tested and proven it wasn’t the culprit for the failure of the other two. I have replaced 2 spark plugs. They have still been read to misfire. Random electrical things stopped working like my heated seats and a few steering wheel buttons. (I’d like to note the battery was just replaced last month) All of these problems seem to be linked with several recalls. All problems have all occurred over the last 6 months. There is an abundance of evidence pointing to faulty wiring and electrical issues. This recent HECU recall is basically saying our cars could spontaneously combust while not in use due to an electrical short circuit. Barely outlining the dangers it could cause while actually in use. A simple google will tell you if this system fails so could your ABS. Even with the ABS engine light warning how do we know it could warn us far enough in advance to pull over to safety? Imagine that while even going the speed limit in a school zone let alone the interstate. I have kids. This is terrifying. I can’t afford to just replace my vehicle. I have proof of a very well maintained lifetime of repair and maintenance on this vehicle. I had no knowledge of any prior recall issues until I spent hours researching. You buy a car and assume that if it has been well maintained it’s safe. My mistake. I would have absolutely declined had I known I’m strapping my babies in a double death trap every day over a failed circuit. Can we just accept the fact that this is certainly due to the engine replacements? Perhaps some were installed more carefully and correctly than others?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557986December 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a vehicle 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557185November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a burning odor outside of the vehicle from underneath the hood. The contact stated that while driving at an undisclosed speed, the vehicle started decelerating. The contact pulled to the side of the road and turned off the vehicle. After waiting for a while, the vehicle was restarted and began functioning properly. The contact stated that a certified mechanic confirmed there was a leaking gasket. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557069November 27, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
On November 15, I was driving my vehicle in traffic. As I approached an intersection, I looked in my rear-view mirror and noticed smoke trailing behind the vehicle. I attempted to brake, but there was no braking action. The vehicle rolled to a stop. Immediately, smoke and flames poured from the front end of the vehicle, under the hood. My passenger and I were able to exit the vehicle as the flames grew in size and engulfed the engine compartment of the vehicle. Video shot by a bystander showed flames under the vehicle as well, just prior to getting it stopped. Shortly after the incident, I was told that there were recalls on some Kia Sorentas, so I checked the NHTSA website and the VIN showed it was included in Kia's latest recall. I had not received anything from Kia prior to the fire. However, I did receive an interim recall notice on November 24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557103November 27, 2023
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Almost got into crash on highway with a truck going on right lane as Kia did not pick up speed while going on speeding lane and lanes getting merged due to construction. Having trouble changing the gears - Engine keep creating lot of noise even during the 1st gear. Can feel jerks while gears being changed and sometimes feel burning smell. 2 Recalls were done in 2021 on this vehicle related to Engine and transmission. Kia dealer at Abilene (325-267-7409 - James) not willing to check anything at all - also not going to fix the latest recall. Saying it might take couple of months to fix. Afraid of even driving this Kia Sorento due to fire risk and kept car outside in the frontyard. Spent thousands on rental cars and Uber as it is primary and only car for our whole family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556682November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while her husband was driving at an undisclosed speed, there was an abnormal burning odor inside the vehicle. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556704November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556206November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555623November 17, 2023
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at various speeds, the RPM’s revved up however, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty engine. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553912November 7, 2023
ENGINE, ENGINE AND ENGINE COOLING
Engine cooling system failure on my second engine after it being replaced ounce already still the same thing overheating millions of recalls on 2013 kia serento with cooling system failures why am I have to buy another engine with 2 years of replacing my original with the same problem my vehicle vin need to be added with the rest of the same year make an model
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11553899November 6, 2023
ENGINE
1) Engine suddenly stopped; seized; couldn't control steering wheel was very hard to steer off road; 2)safety of passengers and children in school zone; 3) safety 3 passengers ages 67, 93, 13 because of sudden stop; reduced speed at its own pace and vehicles behind, traffic; steering was difficult because of locked engine; 4) had to push off busy street, got towed next day; 5) no warning prior to failure on 9/6/2023 at 1130am CDT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552699October 30, 2023
POWER TRAIN
The contact owned a 2013 Kia Sorento. The contact stated that while driving at 60 MPH and towing a trailer, he heard a loud abnormal sound emanating from the rear of the vehicle. After which, the instrument panel behaved erratically, then the vehicle lost all motive power, and the contact observed smoke entering the interior of the vehicle. The contact stated that he was able to coast to the shoulder of the roadway, where the vehicle failed to shift into park. After some time, the contact observed the vehicle engulfed in flames originating from an unknown location. Local emergency services were called and were able to extinguish the flames. A fire and police report was filed, but no injuries were reported. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 133,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11552520October 29, 2023
STEERING, UNKNOWN OR OTHER
Steering jerks to left at highway speeds. Feels like motor driven power steering is causing this and leads to over Correctional at highway speeds. Also rear end noise when turning at slow speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551747October 25, 2023
EXTERIOR LIGHTING
2022-09-22 I took my 2013 Kia Sorento for both low beam lights out to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. Initially, the Service shop only replaced the bulbs and wanted to send me on my way. I explained that I already replaced both bulbs 2 times and the low beams keep going out and changing the bulbs is not going to solve the problem. I demoed how pushing on the hood alone makes the lights flicker. Then, the Service shop replaced the passenger low beam connector per Kia warranty extension. They did not replace the driver low beam connector. 2023-10-20 I took my 2013 Kia Sorento for driver low beam light out and airbag light on to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. They fixed the airbag clock assembly per Kia warranty extension but although they admitted that the fix to the driver low beam connector should had been done a year prior, now the warranty expired, and they did not honor it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551646October 24, 2023
POWER TRAIN
The contact owns a 2013 Kia Sorento. The contact stated that while driving at 20 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact investigated the failure and related the failure to a Manufacturer’s Security software update that the vehicle had received prior to the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551181October 21, 2023
STRUCTURE:BODY
The paint has peeled and I see every white 2013 Kia sorrento with the same problem. The paint is defective and should be compensated for it. There are many blogs with people having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549270October 10, 2023
STRUCTURE:BODY
White paint is peeling off on hood and roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547632October 1, 2023
AIR BAGS, SEATS
In the past two weeks the Warning lamp for front passenger seat remains lit up indicating airbag problem in that area second row seats clip areas to lift seats and allow entry to third row were very hard to operate and now malfunctioned and don't work at all to lift seats. This has been checked out by Kia dealer last year to no resolve(they were able to lift seats up with great effort), but I am not able to get the seats lifted rendering access to 3rd row impossible for use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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