Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11569587February 2, 2024
ENGINE, ELECTRICAL SYSTEM
On February 1, 2024, I was driving home from work. I had been driving for about 20 minutes and out of nowhere almost every dashboard light indicator that exists came on. Initially, it was the ABS, Tire Pressure, and Stability Control. I stopped at a light and all of these lights went off but as soon as I started driving again they came back on along with the AWD, Brake, and Airbag indicators. I drove approximately 10 more minutes and the check engine light came on and I had a loss of power. I was able to get to a road that had less traffic where the car started sputtering, the oil lamp came on, and then the car shut completely off. Prior to shutting off it would not allow me to place the vehicle into any gear other than neutral. I was able to use a battery pack to restart the vehicle temporarily but it started doing the exact same thing before shutting off. I ended up having to push the vehicle out of the middle of the street. Prior to this I had experienced a loss of power and the battery indicator came on so I had the alternator replaced in November 2023 along with the battery. I ended up having to return to the mechanic after I experienced another loss of power. The mechanic checked the alternator and other electrical components and stated that the rear hatch wasn't closed all the way even though there was no indicator on the dashboard. The vehicle seemed to be fine until this. After a little research it appears that I am not the only person with this same make & model that this has happened too - Kia is going to get someone killed!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569066January 31, 2024
ENGINE
On 11/20/2023 I was entering the freeway when the engine on my Kia completely quit. No lights, no sputtering, no indication at all of an issue. Obviously I lost power steering. I was able to get to the side of the road and try to restart the engine. Would not restart. I had the car towed to my mechanic and called Kia customer service later. I was advised to have it towed to a Kia dealership (fee would be reimbursed), get it diagnosed (fee would be reimbursed), and that the engine would be replaced. The diagnosis was no compression in cylinder 4 and that this is not covered under warranty. I was offered an engine for $6000. Called customer service back and was told they would research the case. Two months later I am told they will not be replacing the engine. I am out a tow fee, diagnostic fee, and have a lawn ornament that I owe $4000 on. This is absolutely a safety issue and Kia needs to be held accountable. To go immediately from power steering to none, engine turning to stalled is not safe! I feel lucky as I was not traveling fast, not trying to merge or pass. I am disgusted that this is not a safety concern and that Kia continues to deny any fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568589January 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received a notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567994January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566913January 22, 2024
ENGINE
raw gas leaking under the engine and causing carbon monoxide poisoning - my entire family could have died. Dropped off the car at Kia Abilene - 325-267-9380. Informed Kia customer service immediately - case# [XXX]. Not getting proper response from Kia - not offering loaner car or repairs . Please follow up and close this ASAP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566607January 19, 2024
STRUCTURE:BODY
Color pearl white. Abnormal peeling of paint despite not having any damage to initiate. Along the front and all edges where the doors curve to meet the windows. When there is damage from a rock from the road whole sheets will lift and peel off. This was a defective paint job and should be remedied by Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564543January 10, 2024
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost automotive power and stalled. The vehicle was later towed to the local service center who diagnosed that the number two engine connecting rod had failed causing a hole in the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were not yet contacted. The failure mileage was 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564049January 7, 2024
STRUCTURE:BODY
Kia Sorrento 2013 white paint peeling off all over my car. At first I thought it was my fault, but I take great care of my car and this has never happened before. Large sections of the paint are peeling off on the drivers side door as of most recent (11/23) and the top began peeling off around (10/21)and only solution is to strip and repaint the entire car which is extremely costly. According to my research many Kia owners with this paint have the same issue and it should not be ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563702January 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562893January 1, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
We were told by our auto mechanic that this vehicle needed a new electrical control module. The part has been on back-order with the local KIA dealership for a couple of months. My daughter was driving the car recently when all of the lights went out, and the car would only drive forward approximately 5 miles per hour. The car began to shudder and I had my daughter pull into the nearest parking lot and park the car. The engine shut off as she entered the parking lot, the car could not be placed in any other gear except neutral, and there was a burning smell. We pushed the car into a parking spot and removed the key from the ignition. We had to put the emergency brake on to keep the car from rolling. There is a safety recall related to this specific problem, but KIA states it does not have a remedy for the problem yet. What are we supposed to do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562584December 29, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562433December 28, 2023
STRUCTURE:BODY
Pearl White Paint is chipping and peeling all over my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562256December 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562278December 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562404December 28, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Received important safety recall on 14th November 2023, I called Kia dealership and corporate office to resolve and got the answer that the remedy is not available. It’s been more than 45 days since I received a letter, I am not parking my car in my garage, or neither driving secondary to concerned of fire, risk and injury as indicated in later. I went to local Kia dealership as I was instructed by the Kia corporate number, They instructed me not to worry about it just a precaution, which which is contradictory and different information then I received a letter. I’m strongly filing a complaint on behalf of all the Kia Sorrento owners, who received this letter and afraid to drive for more than 45+ days and afraid to park inside the garage or right next to the neighbors house. Please address this issue as soon as possible as there are so many of me and they don’t know what to do next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562088December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562128December 27, 2023
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and incline warning lights illuminated. The contact received notification of NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) and 23V652000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 155,00. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560525December 17, 2023
SEATS
The heated seats were turned on high. It was cold outside. Two hours later the occupant got out of the car and discovered blisters on leg from seat heat. Several large blisters from burns. The seat should not be hot enough to burn someone and cause blisters
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11559898December 13, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her son was driving at an undisclosed speed, several unknown warning lights were illuminated. The driver pulled to the side of the road. The contact stated that her son opened the hood, and there was smoke coming from underneath the hood. The vehicle failed to restart and was towed to the residence. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559717December 12, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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