Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11567609January 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567445January 24, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 40 MPH, the vehicle was sluggish and was losing motive power. The check engine warning light was illuminated. The contact called the local dealer and was informed that parts were not available to repair the open recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the recall repair parts were not yet available. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567159January 23, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and while the vehicle was idling, the voltage reader indicated that the voltage was fluctuating between 11.2 and 19.20 volts. The lights within the vehicle were illuminated, the radio would turn on, and other electrical systems would suddenly activate. The contact had to unplug the negative cable for several minutes for the charging system to work correctly. The failure persisted after the repairs and had since become more consistent. An independent mechanic inspected the vehicle and determined that the alternator had failed and needed to be replaced. The alternator was replaced. The vehicle had not been taken to be diagnosed after the failure. The contact replaced the battery however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566892January 22, 2024
AIR BAGS
Airbag light on dashboard constantly on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566982January 22, 2024
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
As I was backing into my driveway on Thursday 1/18/2024 @ 5:25 pm. I was on my way home from work. As I was backing into my driveway I lost power, the ABs and the MIL light both came on, the abs went off but the MIL began to flash and I lost all power in the car. I shut it off immediately and we pushed my car the rest of the way into the driveway. I had received a KIA Safety recall notice that said if this happens, Call KIA, immediately to request a tow to the nearest Authorized dealership. Was told they cannot perform this task and that I need to wait till tghe figure out the recall before they will help me. I have no vehicle to get back and forth to work now and KIA is refusing to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566564January 19, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine light warning was illuminated. The vehicle had been taken to the dealer but was not diagnosed. The manufacturer was made aware of the issue. The failure mileage was approximately 137,513. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566603January 19, 2024
ENGINE, STEERING, UNKNOWN OR OTHER
I was driving my car to work when my check engine light came on and starting flashing. I made it to work just unable to go over 30MPH because it felt like it was in fail safe mode. That afternoon I spoke with KIA Affairs and the lady advise me to go to autozone and get it diagnosed after work. Well after work I went to go to autozone and barely made it half a mile before it felt like it was going to die. so i turned to go back to turn around to back to work in the parking lot next door. When I turned it felt like i had no control over where my car was going like i had no traction control even though i did not hit any patches of ice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566198January 18, 2024
ENGINE, UNKNOWN OR OTHER
I was driving. Without any warning or any noticeable prior issues my car was smoking very bad from the hood. Once parked I opened the hood but can not tell where it is coming from. When I crank it the smoke starts again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565935January 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact smelled a burning odor with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic; however, the cause of the failure could not be determined. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available. The contact states all lights still stay on even after her husband disconnects the censor from lighting up and reconnects it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566152January 17, 2024
ENGINE
When I was driving my SUV engine light came and there was some noise then engine stopped working. Then didn't turn on. It was very bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565459January 14, 2024
ENGINE
i was driving home from work on 12/22/23 when all of my dashboard lights came on and my engine died. I was in motion when this happened. I put the hazards on and put the car in park and tried to restart it. As I was doing that I was hit from behind by another vehicle. I suffered a concussion that lasted almost 2 weeks. My car being totaled not due to the damage from the accident but the diagnosis that the engine "blew". My insurance company had it towed from a body shop to a salvage yard. I have kept the maintenance completely up to date and put close to $4000 into it last year for normal use items. There was an oil leak that ruined my starter - that was repaired. I am now without a vehicle.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11564822January 11, 2024
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
The ABS, downhill assist, and engine light stay on constantly, even though the clock spring has been replaced and multiple car repair shops are unable to diagnose a “problem.” When driving, the vehicle seems like the engine is getting extremely hot and starts to sputter and even cuts off at times. There are currently recalls on 2011 Sorentos for fire risk while parked and fire risk while driving. However, my VIN is not included in the recall for fire risk while driving, but I believe it should be based on the inability to diagnose a problem with my engine. Vehicle is well maintained. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564181January 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while her husband was driving at various speeds, there was a burning odor inside the vehicle. Additionally, the contact stated after driving and parking the vehicle, there was an abnormal burning odor coming from the vehicle. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563493January 4, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owned a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while reversing out of the garage, there was smoke coming from underneath the hood. The check engine warning light was illuminated. The vehicle was out of the garage. The contact stated that the turned off the vehicle and opened the hood. The contact stated that there was a significant amount of black smoke coming out of the engine compartment. The contact stated that he attempted to disconnect the positive battery thermal but was unable to do so. The contact stated that he applied a fire extinguisher to the engine compartment; however the smoke persisted and the vehicle caught on fire. The contact stated that the fire then extended to the entire vehicle. The fire department extinguished the fire. The contact stated that the vehicle had burned to the ground and remained at the residence. The vehicle was totaled. A fire department report was filed. No police report was filed. There was no injury sustained. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11563272January 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562973January 2, 2024
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH on the interstate, the RPM dropped to 0. The contact depressed the accelerator pedal however, the vehicle lost motive power and stalled while pulling off the roadway. No warning light was illuminated. The vehicle was restarted, and the contact drove the vehicle to the residence. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562305December 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I'm supposed to park my 2011 Sorento outside and away from structures, and not drive it until Kia comes up with a part/solution to fix the engine compartment fire issue relating to NHTSA Recall # 23V652000 (manufacturer recall # SC284XM). This warning was issued Sept 25th, 2023. It's now been over 3 months. Am I supposed to walk everywhere, use a Ride Share service, or take public transportation??? If Kia won't fix it, they should give me another vehicle to drive....or purchase the vehicle back from me for what I paid for it in 2022, less 1 year's depreciation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560946December 19, 2023
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact stated that the dealer had replaced the front passenger's side and driver's side door handles; however, after the repair, the front passenger's side door handle fractured. The vehicle was taken to the dealer, where the front passenger's side door handle was replaced at the contact's expense. Additionally, the contact stated that the front and rear passenger's side doors, and the rear driver's side door failed to open from the outside while pulling the doors handles. The contact stated that the steering control buttons, and the cruise control mode had become inoperable. The air bag warning light was illuminated. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The contact also stated that while shifting into park (P), the vehicle made an abnormal clunking sound and the gear shifter moved beyond the park (P) position. The contact stated that the failure occurred intermittently. The contact stated that the interior lights of the vehicle failed to turn off. The ABS, TPMS, traction control, check engine, air bag warning lights, and other unknown warning lights were illuminated. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559529December 11, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2011 Kia Sorento headlights come on during the bright part of the day and also turn off while driving at night in the auto mode. It is dangerous to be driving while at night when headlights just go out at any time and all the other inside dash lights go dim. It also happens that the headlights come on during the afternoon when it is bright outside also and causes the inside dash lights to go dim. Have seen several Kia owners complaining about this same issue. Very, very dangerous to drive at night. No warning of this is going to happen. This is putting us and others at risk of a life threatening situation. No dealership or auto repair shop can address the problem unless they are there when it actually happens. It is available for inspection at anytime to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559368December 10, 2023
UNKNOWN OR OTHER
2011 Kia Sorento pearl white paint delaminating. Paint bubbling up and peeling off in sheets along the top of the windshield. Exposed bare metal that has severely rusted. Also bubbling and chipping/peeling on the hood. Rust spots all over the rear lift gate under the paint where it is not bubbling or peeling. Paint started peeling off the silver roof rails and hood approximately 2015. Started coming off the roof above the windshield in sheets approximately 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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