Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10461468June 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO JERK AND LUNGE FORWARD. THE CONTACT MENTIONED THAT THE VEHICLE SHIFTED FROM DRIVE TO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460454June 4, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS TRAVELING 35 MPH WHEN THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT THEN PROCEEDED TO DEPRESS THE BRAKES BUT THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 15,235.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459049May 20, 2012
POWER TRAIN
AUTOMATIC TRANSMISSION, WENT TO SHIFT FROM DRIVE TO REVERSE AND WOULD NO GO INTO REVERSE OR PARK. HAS DONE THIS SEVERAL TIMES IN LAST TWO DAYS. THE ESC AND DBC LIGHTS WERE ON AND SHOULD NOT HAVE BEEN ON. I WENT ON A KIA FORUM AND THERE ARE MANY COMPLAINTS FOR THE SAME THING WITH CARS THAT HAVE EVEN LESS MILEAGE THAN MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457871May 9, 2012
SUSPENSION, ENGINE AND ENGINE COOLING
WHEN TRYING TO STEP ON GAS VEHICLE SEEMS TO STRAIN. EXAMPLE, WHEN NEEDING TO GET IN LANE, MY CAR SEEMS NOT TO GET MUCH GAS WHICH I FEEL ESPECIALLY ON HIGHWAY, MAY CAUSE AN ACCIDENT. MY VEHICLE TEND TO RIDE QUITE ROUGH AS FAR AS WHEEL SUSPENSION. I HAVE HAD A WHEEL ALIGNMENT AND HAVE HAD THE VEHICLE CHECKED. I WAS TOLD NOTHING SEEMED TO BE WRONG WITH IT. I HAD THE 189.00 SERVICE DID ON MY CAR AS WELL. I CALLED THE RECALL CENTER AND I WAS TOLD NOTHING SHOWED FOR MY VEHICLE. MY VEHICLE IS NOT PERFORMING AS IT SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456910April 30, 2012
POWER TRAIN
MY WIFE WAS DRIVING OUR 2011 KIA SORENTO FEB. 2012 (17,450 MILES) WHEN IT WENT "CLUNK" AND LOST POWER; THE ENGINE RAN AS NORMAL BUT NO/LITTLE POWER FROM TRANSMISSION. SHE WAS ON A DANGEROUS HIGHWAY AND DAMAGED THE CAR TRYING TO BACK UP TO A SAFER SPOT. SORENTO WAS TOWED, DEALER KEPT IT FOR THREE DAYS AND SAID THEY'D FIXED THE PROBLEM, BUT KIA SAID THE BODY DAMAGE WAS OUR PROBLEM. TODAY, APRIL 30, I WAS DRIVING WHEN IT WENT "CLUNK" - (APPROX 21,500 MILES AT 47 MPH) ENGINE RAN BUT NO/LITTLE POWER FROM TRANSMISSION; I PULLED OVER, SHUT THE IGNITION OFF AND RESTARTED AFTER A MINUTE OR SO - I AM HOME AND THE CAR IS GOING TO THE DEALER. THIS CAR SCARES ME - IF THIS HAPPENS IN OTHER CIRCUMSTANCES I SEE THE REAL POSSIBILITY OF A SERIOUS ACCIDENT. HOW DO I REPORT THIS PROBLEM? OTHER THAN TRADING IT (AND GIVING THE DANGER TO SOMEONE ELSE), WHAT ARE MY OPTIONS? THIS IS OUR SECOND DANGEROUS INCIDENT . . . I DON'T BELIEVE ANYONE AT KIA REALLY CARES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456589April 26, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, STEERING
MY WIFE WAS DRIVING MY OUR 2011 KIA SORENTO AT AROUND 55 MPH ENTERING THE HIGHWAY WHEN SHE SUDDENLY LOST POWER. SHE TRIED TO USE BOTH THE BRAKES AND ACCELERATOR AND FOUND THAT NEITHER OF THEM WORKED. THE CAR SLOWED TO ABOUT 5-10MPH BEFORE EVENTUALLY STOPPING IN THE MIDDLE OF THE ROAD, AS SHE HAD BEEN UNABLE TO PULL THE CAR TO THE SIDE OF THE ROAD. AFTER SEVERAL MINUTES OF TRYING, SHE WAS EVENTUALLY ABLE TO GET THE CAR RESTARTED AND DRIVE THE REST OF THE WAY HOME. SHE DOES RECALL THAT THE DRIVER SIDE WINDOW APPEARED TO BE WORKING. THE CAR WAS BROUGHT TO THE DEALERSHIP IMMEDIATELY THE DAY AFTER THIS HAPPENED. HOWEVER, THEY WERE UNABLE TO REPRODUCE WHAT HAPPENED TO THE CAR. THEY DID UPDATE THE ELECTRONIC CONTROL MODULE SOFTWARE. WILL CONTINUE TO MONITOR SITUATION CLOSELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456086April 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE CONTACT ATTEMPTED TO PLACE THE GEAR SHIFTER FROM DRIVE TO PARK BUT THE SHIFTER BECAME STUCK IN NEUTRAL. THE CONTACT SHUT THE VEHICLE OFF AND RESTARTED IT APPROXIMATELY THREE TIMES BEFORE BEING ABLE TO SHIFT INTO PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455961April 21, 2012
SERVICE BRAKES, HYDRAULIC
AFTER USING BRAKES TO SLOW DOWN, ACCELERATOR HESITATES. NEED TO PUSH GAS PEDAL DOWN SEVERAL TIMES BEFORE ACCELERATING (IT BECOMES "DEAD"). HAS OCCURRED AT LEAST 6 TIMES IF NOT MORE. REPORTED IT TO DEALERSHIP TWICE AND THEY ATTRIBUTED IT TO THE FACT THAT IF YOU USE TWO FEET TO DRIVE (LEFT FOOT ON BRAKE - RIGHT ON GAS) AND IF THERE IS A CHANCE THAT LEFT FOOT MAY BE SLIGHTLY TOUCHING BRAKE PEDAL, THEN THE COMPUTER IS "CONFUSED". NOT AN ACCEPTABLE ANSWER. SOME PEOPLE DO DRIVE THIS WAY AND THIS SHOULD BE TAKEN INTO ACCOUNT. IT IS A SAFETY RISK AND A NEAR RISK ON A COUPLE INSTANCES. KIA NEEDS TO BE ACCOUNTABLE AND ADDRESS THIS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455833April 20, 2012
UNKNOWN OR OTHER
THE INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE AND CAN EVENTUALLY CAUSE DAMAGE TO THE AUTOMATIC TRANSMISSION. I AM GETTING THE SAME BUT THE KIA DEALERS ARE TELLING ME THAT THERE IS NOT A RECALL ON MY VEHICLE AS MINE IS AN AWD. WHEN STARTING OUT A HESITATION IS FELT WHEN PUTTING IN DRIVE AND WHEN GOING DOWN THE HIGHWAY A WHIRRING NOISE IS HEARD AND IT FEELS LIKE A VIBRATION IS COMING FROM THE CENTER OF THE CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455759April 19, 2012
UNKNOWN OR OTHER
MY SORENTO WILL HESITATE TO MOVE WHEN THE ACCELERATOR IS PRESSED AND THEN SUDDENLY LURCH FORWARD WITH FULL ACCELERATION FOR A BRIEF TIME. THIS IS AN ERRATIC PROBLEM. DEALERS RESPONSE IS TO WAIT UNTIL IT BECOME CONSISTENT -- MY RESPONSE, I MAY BE DEAD BEFORE THAT TIME. CUSTOMER SERVICE RESPONSE IS DRIVER ERROR. MY RESPONSE IS THAT I HAVE DRIVEN FOR DECADES MANY DIFFERENT MODEL AND AGE VEHICLES AND HAVE LOGGED IN APPX 2 MILLION SAFE MILES. MY EXPERIENCE WITH THE KIA IS MY FIRST PROBLEM WITH SUCH AN ISSUE. KIA DENIES ANY PROBLEM WITH THE SUDDEN ACCELERATION ISSUE, HOWEVER A GOOGLE SEARCH TURNS UP NUMEROUS SIMILAR ISSUES. I HAVE NOTED THAT THIS PROBLEM HAS OCCURRED ONLY WHEN MAKING LEFT HAND TURNS SO FAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453957April 3, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE SUNROOF GLASS EXPLODED UNEXPECTEDLY. THE MANUFACTURER WAS NOT CONTACTED BUT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 12,100. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453345March 28, 2012
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL NOT START WITH KEY OR REMOTELY CONTROL. AFTER CAR SITS FOR A TIME, SEVERAL HOURS OR DAYS, IT MAY START. CAR HAS SHUT OFF BY ITSELF AND WILL NOT START ... HAD TO BE TOWED SEVERAL TIMES. SEEMS TO HAVE A COMPUTER SYSTEM MALFUNCTION THAT DEALER CANNOT REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452862March 24, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY 2011 KIA SORENTO DOWNSHIFTS WHILE AT A HIGH RATE OF SPEED. IT ALSO GETS STUCK AND WHILE THE RPMS ARE RACING, IT WILL NOT SHIFT UP. THE BLUETOOTH DOES NOT WORK PROPERLY AND AM ONLY ABLE TO MAKE A CALL 30% OF THE TIME. BACKUP CAMERAS AND SENSORS ARE INTERMITTENT. WINDOW WILL NOT WORK. BACK DRIVERS SIDE DOOR FELL OFF HINGES WHILE I WAS DRIVING WITH MY CHILD IN THE BACKSEAT. MY PASSENGER SIDE SEAT OVERHEATED AND WOULD NOT TURN OFF. CAUSING MY CAR TO FILL WITH SMOKE ON THE EXPRESSWAY. MANY ISSUES WITH THIS LEMON! SHIFTER WILL NOT GO FROM DRIVE INTO PARK LEAVING ME STRANDED IN MY CAR. VEHICLE HAS NO POWER....POOR ENGINE. PAINT AND CHROME OF HANDLES ARE COMING OFF. PULLS TO THE LEFT AND ESC LIGHT COMES ON ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452035March 16, 2012
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ELECTRICAL SYSTEM
1ST PROBLEM: I BOUGHT THE CAR, DROVE IT OFF THE LOT, DEALERSHIP DID NOT GET IT INSPECTED SO I HAD TO TAKE IT AT 10 MILES TO GET AN INSPECTION STICKER ON IT! 2ND PROBLEM: IMMEDIATELY AFTER BUYING THE CAR, I NOTICED ALL THE WINDOWS AND DOORS RATTLED. TOOK IT TO KIA IN KINGWOOD 5 TIMES AND THEY COULD NEVER HEAR THE SOUND AND/OR FIXED OTHER THINGS ON THE CAR THAT DID NOT NEED TO BE FIXED. PROBLEM STILL EXISTS. 3RD PROBLEM: ENGINE LIGHT KEPT COMING ON, 3 VISITS LATER, I NEEDED A NEW TRANSMISSION, AT 13,000 MILES..SOMETHING WRONG WITH SENSOR THAT MEASURES FLUIDS?? 4TH PROBLEM: TAKING BACK AT 14,500 MILES ON MONDAY(3/18/12) TO GET DOORS CHECKED OUT NOW ELECTRONICS ARE MESSED UP AND LOUD NOISE EVERYTIME I LOCK OR ROLL DOWN WINDOWS. ALSO, CANT GET KEY TO TURN IN IGNITION ALOT!! WHAT A PIECE OF CRAP!!!!!!!!!!!!!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450837March 8, 2012
POWER TRAIN
SOMETIME IN OCT. 31, 2011, MY KIA SORENTO 2011 FAILED TO START UP. IT TOOK ME TO DIAL MY CELL AND CALL KIA ROADSIDE ASSISTANCE TO DEAL WITH THIS PROBLEM. AND NOW, MARCH 6, 2012, ANOTHER PROBLEM, WORSE THAN THE FIRST, OCCURRED. IT WAS TUESDAY MORNING, WHILE I'M EXCITED TO REPORT TO WORK EARLY FOR A SCHEDULED POST CONFERENCE WITH THE ASST. PRINCIPAL, ONE OF MY EVALUATORS, I JUST CAN'T WORK AND GET THE POST CONFERENCE DONE DUE TO THE FAILURE OF MY KIA SORENTO 2011 TO MOVE VIA D SHIFT. I WENT OUTSIDE TO SEE WHAT HAPPEN BUT I DON'T SEE ANY OUTSIDE TROUBLE UNTIL ANOTHER DRIVER ASKED ME WHAT'S WRONG AND HEARD SOMETHING UNDERNEATH FROM MY KIA SORENTO 2011 THEN HE SAID --- TRANSMISSION. I CALLED KIA ROADSIDE ASSISTANCE AND WAITED FOR ALMOST THREE HOURS UNTIL WE GET THERE AT ORR KIA-MITSUBISHI DEALER SHREVEPORT (SAME DEALER WHERE I GOT MY KIA SORENTO 2011). I WAS TOLD TO RENT A CAR FOR 2 - 3 DAYS SINCE THEY CAN'T PROVIDE ME A DEALER'S TEMPORARY CAR TO KEEP ME GOING AND DO WHAT I'M SUPPOSED TO DO. AFTER 2 DAYS, I CALLED AND WAS TOLD THAT INDEED TRANSMISSION IS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450197March 4, 2012
STEERING
VEHICLE HAS A CONSTANT PULL TO RIGHT,EVEN AFTER ALIGNMENT.RUINED A SET OF MICHELIN RADIALS IN 6K MILES. ALSO, RELATED OR NOT, VEHICLE HAS A VERY HARD RIDE FOR IT'S TYPE-HAVE EXPERIENCED REAR WHEEL HOP WHEN EXITING HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449404February 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448308February 17, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 25-35 MPH WHEN HE HEARD A LOUD, WINING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CONTINUE DRIVING THE VEHICLE AND IF THE NOISE BECAME MORE PROMINENT, THEN THEY WOULD BUY BACK THE VEHICLE AT FULL COST. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447250February 9, 2012
ELECTRICAL SYSTEM, POWER TRAIN
02/23/2011 VEHICLE WOULD NOT START; DEALER REPLACED BRAKE SWITCH. 10/14/2011 VEHICLE WOULD NOT START; DEALER REPLACED BATTERY. 11/14/2011 VEHICLE WOULD NOT START; DEALER REPLACED TRANSMISSION SHIFTER. 01/05/2012 VEHICLE WOULD NOT START; DEALER COULD NOT FIND PROBLEM, STARTED AFTER BATTERY JUMP. 01/29/2012 VEHICLE WOULD NOT START; CALLED FOR TOW; VEHICLE STARTED AFTER 40 MINUTES OF NUMEROUS ATTEMPTS. 02/07/2012 VEHICLE WOULD NOT START; VEHICLE STARTED AFTER 30 MINUTES OF NUMEROUS ATTEMPTS. 02/09/2012 VEHICLE WOULD NOT START; TOWED TO DEALER. SOMETHING IS OBVIOUSLY WRONG WITH THESE PUSH-BUTTON STARTERS! 5 TOWS WITHIN ONE YEAR PLUS OTHER NON-START TIMES?! KIA NEEDS TO RECOGNIZE THEY HAVE A PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447149February 8, 2012
VISIBILITY
WHILE DRIVING ON THE HIGHWAY WITH THE DEFROSTER (DUE TO WEATHER CONDITIONS) I HEARD WHAT SOUNDED LIKE A ROCK HITTING MY WINDSHIELD, BUT SAW NO VISIBLE DAMAGE. WHEN I ARRIVED AT MY DESTINATION I LOOKED AND DISCOVERED WHAT APPEARED TO BE A CHIP IN THE GLASS, ONLY IT WAS ON THE INSIDE OF THE WINDSHIELD. IT IS LOCATED NEAR THE VIN TAG AREA. SINCE THAT TIME SEVERAL SMALL CRACKS HAVE APPEARED, ORIGINATING FROM THE "CHIPPED" AREA. I HAD A GLASS REPAIR SHOP OUT AND THEY CONFIRMED IT WAS ON THE INSIDE OF THE GLASS AND THAT IT IS EITHER A MANUFACTURER DEFECT OR CAUSED BY THE HEATING ELEMENT THAT RUNS UNDER THE GLASS. I AM CURRENTLY WORKING WITH THE LOCAL KIA DEALER TO TRY AND GET THIS RESOLVED UNDER WARRANTY BUT WANTED TO GET A COMPLAINT IN IN CASE OTHERS HAVE EXPERIENCED THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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