Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11576806March 12, 2024
SERVICE BRAKES, HYDRAULIC
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576975March 12, 2024
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
3/11/24 The first thing I noticed was that my cruise control shut off with a couple of jerks to my vehicle. Then a few minutes later, I lost all steering, put in it park. There was smoke coming from under the hood, but not fire. It is sitting at my house still. A couple of months or so ago, when I received the letter of the recall, I called the dealership I bought my vehicle from and inquired about it. I was told that the part was not available but when it does, I will receive another letter. Also wanted to note, that right before I made that call, my engine light came on the day before that. Today, I called the same dealership to let them know what happened yesterday and they told me there was a cost for a tow truck to come get my vehicle. I was given a phone number to Kia, to which I called and started some kind of process. But it stopped when she told me it was going to be over $200 for a tow truck to come get my vehicle. I am not able to pay that nor feel as if I should due to Kia knowing about the recall and danger of same. Right when I lost steering and a red lamp popped up. I immediately parked it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576982March 12, 2024
ENGINE
My 2011 Kia Sorento is leaking oil.(possibly from an oil pressure sensor from inside engine compartment) Unable to drive vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576039March 7, 2024
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH, the vehicle made a loud noise while the contact was accelerating, and the vehicle lost motive power. The contact made it to a safe location. The contact attempted to drive the vehicle to the residence, but the vehicle lost motive power and stalled. The oil light and check engine warning light was illuminated. The check engine warning light was blinking continuously. The contact stated that the engine made a loud noise and the contact smelled smoke. The contact drove the vehicle in LIMP Mode to the residence. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V877000 (Engine) however, the engine was not replaced. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575420March 4, 2024
ENGINE, ELECTRICAL SYSTEM
The engine showed signs of overheating and smoke emissions. The vehicle was taken to a authorized Kia dealership where the recall components: KSDS software, and one other out of the three recall components was replaced. The KSDS software failed to activate and the engine overheated several days later, the vehicle was taken to a dealership where the engine recall replacement order was refused and instead was given a cost estimate of $10,000 USD to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575431March 4, 2024
UNKNOWN OR OTHER
I felt a burning smell in the car while parked. I called the dealer to check if it was related to the recall, but the remedy was unavailable for NHTSA Recall Number 23V652000. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574995March 1, 2024
SERVICE BRAKES, STEERING, SUSPENSION
Brakes feel softer, rear brake burnt smell, replaced brakes one month ago. Headlight and taillight bulbs replaced several times in last 3 months due to blinking blowing replaced and starts over again. Screen will not turn on until car has run for 45 minutes. Cannot use back until screen turns on. Leaving car parked until I can get brake system fixed. Noticed brake light on dash and car with swerve light on dash. Too scared to drive until at least brakes are fixed. Reached out to dealership. No part available for recall which most likely is failing my brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574706February 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573321February 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572849February 20, 2024
ENGINE, STRUCTURE:BODY
Exhaust system flex pipe was repaired and the next day the exhaust muffler/ resonator failed at the seam, causing hot gases to escape into the undercarriage and melt the lower bumper cover assembly on the right passenger side. See photos attached.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572779February 19, 2024
STRUCTURE:BODY
The rear frame on my 2011 kia sorento rusted and broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572083February 15, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571509February 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571204February 10, 2024
ENGINE, AIR BAGS
There is a engine recall for this vehicle u have to be safe where u park it at all time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570510February 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Kia Sorento. The contact stated that when the vehicle was started, the horn was inoperable and the front and rear driver's side windows did not go up and down as designed. In addition, the air bag warning light was illuminated. The vehicle was taken to the dealer several times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570195February 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal burning plastic odor inside the cabin of the vehicle while starting the vehicle. The contact called a local dealer and was advised that there was no fix available. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568558January 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568390January 29, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving on the freeway, the car began to lose power. As I struggled to maneuver to the right lane to pull over, something under the hood caught on fire and black smoke came billowing out. We were able to get out of the car before a young man traveling in he opposite direction saw us and turned around to help. With his help we were able to get my grand kids out and into his car. Thank God that he was not criminally minded. I then called AAA who towed the car back to our home. This happened in July 2023. In October, I received a safety recall notice warning of a possible fire happening. I contacted the local Kia dealership and was told that there was nothing they could except wait and that it could take up to a year or receive the part to remedy the problem. I then contacted Kia Headquarters and was told the same thing. It is now January 2024, and still no remedy and no operable vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11568418January 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there was an abnormal burning odor coming entering the cabin of the vehicle. The battery warning light was blinking intermittently. The dealer was contacted. The manufacturer was made aware of the issue. The approximate failure mileage was 230,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567980January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time to repair the recall. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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