Kia Sorento Complaints (2008)

217 consumer complaints on file.

#10637156September 18, 2014
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, POWER TRAIN
I HAVE HAD NOTHING BUT PROBLEMS WITH MY 2008 KIA, FIRST IT WAS THE FRONT ROTORS REPLACED THREE TIMES WITHIN 3 MOS. AFTER MULTIPLE DIAGNOSES TO FIGURE OUT THE PROBLEM. I HAVE HAD ACCELERATION PROBLEMS, I JUST PUT 800.00 IN NEW ROTORS AND TIRES AND FUEL/AIR INDUCTION SERVICES. THEN THE OTHER DAY DRIVING 45 MPH THE VEHICLE STARTED TO SHAKE, MAKING A THUD THUD THUD NOISE IN THE FRONT END, FELT LIKE I HAD A FLAT TIRE, I PULLED OVER, NO FLAT TIRES. I STARTED DRIVING AGAIN AND IT HAPPENED AGAIN, WORSE THAN THE FIRST TIME IT SOUNDED LIKE A HELICOPTER IN MY VEHICLE AND IT VIBRATED AND WHILE SLOWLY DRIVING IT FELT LIKE IT WAS GLIDING. I WAS AFRAID THE WHEELS WERE GOING TO FALL OFF, I TOOK IT TO THE DEALER IMMEDIATELY AND THEY CALLED ME LATER WITH THE DIAGNOSES OF A CARRIER BEARING COMING APART, THE CARRIER BEARINGS ARE NOT ABLE TO BE REPLACED ALONE, THE WHOLE DRIVE SHAFT HAS TO BE REPLACED AS IN THIS MODEL IT IS ALL ONE PIECE. TO REPLACE THE DRIVE SHAFT IT WILL COST $1100.00 TO REPLACE. I DECLINED THE REPAIRS I CAN NOT AFFORD THAT, ESPECIALLY AFTER ALL THE MONEY I HAVE HAD TO INVEST IN THIS VEHICLE JUST TO KEEP IT RUNNING. I FEEL KIA SHOULD STAND BEHIND THEIR PRODUCTS, I WILL NEVER BUY ANOTHER KIA. THANK YOU FOR YOUR TIME IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628371August 26, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
FOR THE 3RD TIME IN AS MANY YEARS, THE CHECK ENGINE LIGHT AND ESC LIGHT COME ON AT THE SAME TIME CAUSING THE CAR TO GO INTO LIMP MODE. SOMETIMES IT WILL RESET IF YOU TURN THE CAR OFF AND RESTART. HAVE REPLACE CATALYTIC CONVERTER. SEE THIS IS A COMMON THEME WITH THIS CAR. I HAVE NO IDEA WHY IT HAS NOT BECOME A RECALL. WHEN LOSING ALL POWER ON HWY IN TRAFFIC THIS IS SURE TO BECOME A FATALITY ISSUE BEFORE LONG. I WOULD THINK THE COMPANY WOULD RATHER RECALL BEFORE IT BECOMES A LAWSUIT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625749August 16, 2014
POWER TRAIN
THE VEHICLE IS MAKING A NOISE COMING FROM THE REAR END. I HAD THE DEALER WHERE I PURCHASED THE KIA SORENTO DIAGNOSE THE PROBLEM. THEY CONFIRMED REAR CARRIER ASSEMBLY ( REAR DIFFERENTIAL GEARS) NEEDED TO BE REPLACED AT A COST OF $1942.00. UPON FURTHER RESEARCH I FOUND OUT IT'S A COMMON PROBLEM WITH THAT YEAR VEHICLE DUE TO SUB-STANDARD SUPPLIER PARTS. VECHICLE WARRANTY 5YR/60,000 MLIES ;NOT COVERED. I BELIEVE THIS IS A PREMATURE AND A MANUFACTURER DEFECT , THAT MAKES THE VEHICLE UNSAFE AND A DANGER ON THE ROAD. THE VEHICLE HAS LOSE POWER (NOT STALLED) WHILE DRIVING THE VEHICLE(NOT SURE IF RELATED TO PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619627August 13, 2014
AIR BAGS
2008 KIA SORENTO. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER SEAT AIR BAG LIGHT PROBLEMS. *SMD THE CONSUMER STATED THE RIGHT FRONT PASSENGER SEAT AIR BAG LIGHT WOULD STAY ON AFTER THE PASSENGER FASTENED THE SEAT BELT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619370August 6, 2014
FUEL SYSTEM, GASOLINE
WHILE ATTEMPTING TO PUMP GAS INTO THE TANK, IT FORCEFULLY SPEWED OUT ALL UP MY ARM AND ON MY FEET BEFORE I COULD JUMP BACK OUT IF THE WAY. I TRIED AGAIN, THIS TIME VERY SLOWLY BUT IT SPEWED OUT AGAIN. HAVING ENOUGH GAS TO GET HOME, I LEFT THE CAP LOOSE. BY THE NEXT DAY, IT HELD THE GASOLINE JUST FINE. SO I CONTINUED TO LEAVE THE CAP LOOSE, WHICH WAS WORKING UNTIL YESTERDAY. I WAS OUT OF TOWN SHOPPING. THE LOW FUEL LIGHT CAME ON, SO I ATTEMPTED TO GET GAS BUT IT SPEWED OUT ALL OVER MY ARM AND FEET AGAIN. FORTUNATELY, THERE WAS A KIA DEALERSHIP NEARBY AND I HAD ENOUGH GAS TO GET THERE. AS OF TODAY, THEY TELL ME THAT TWO VALVES ARE CLOGGED AND REPAIRS WILL BE AROUND $500 ASSUMING THE CHARCOAL FILTER IS OKAY, WHICH THEY HADN'T YET CHECKED WHEN THEY CALLED ME. IN RESEARCH, I DISCOVERED THAT 2003-04 KIA SORENTOS WERE RECALLED FOR FAULTY FUEL VALVES THAT RESULTED IN THE EXACT SPEWING PROBLEMS I EXPERIENCED. MINE IS A 2008 BUT SEEMS TO HAVE THE SAME PROBLEM. THIS IS NOT DUE TO NEGLECT OF MAINTENANCE OR TO ROUTINE WEAR AND TEAR. I DON'T FEEL THAT I'M FINANCIALLY RESPONSIBLE FOR THIS. I DO FEEL VERY FORTUNATE THAT I WASN'T BURNED. I AM STILL LEERY OF DRIVING IT AFTER REPAIR THOUGH IN FEAR OF A GAS TANK EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10618711August 4, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
APPROXIMATELY 2 YEARS AGO, THE ESC LIGHT WOULD COME ON AND THE VEHICLE HAD NO ACCELERATION AND PULLING OUT INTO ONCOMING TRAFFIC WOULD BE VERY SCARY TO SAY THE LEAST. IT WOULD BE VERY SLUGGISH AND NO ACCELERATION AND ONCOMING TRAFFIC WOULD COME UP ON YOU BEFORE YOU COULD GET IT GOING. I CARRIED IT TO THE KIA DEALERSHIP WHERE IT WAS PURCHASED AND THEY SAID IT WAS A FAULTY ACCELERATOR AND REPLACED IT AT A COST OF 350 DOLLARS. IT HAS STARTED DOING IT AGAIN. THIS IS VERY DANGEROUS AND I AM AFRAID TO DRIVE IT AND DON'T HAVE 350 DOLLARS TO TRY AND FIX IT AGAIN. THIS IS A SERIOUS PROBLEM THAT I HAVE FOUND TONS OF COMPLAINTS WITH THIS. SOMETHING NEEDS TO BE DONE AND IT SHOULD NOT BE AT THE COST OF THE CONSUMER FOR A FAULTY PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615217July 22, 2014
POWER TRAIN
AFTER REMOVING THE GEAR FROM REVERSE TO DRIVE, THE ACCELERATION WILL NOT COMPLY, GOES LESS THAN 10 MPH WHILE PRESSING ON THE GAS. I STOPPED AND SWITCHED BACK TO PARK. TRIED THE DRIVE GEAR AGAIN, AND IT WAS STILL NOT ACKNOWLEDGING THE CHANGE, IT RESPONDS LIKE IT'S IN NEUTRAL. I PARKED FOR A FEW MINUTES AND TURNED OFF THE VEHICLE. AFTER 10 MINUTES I TRIED IT AGAIN AND IT WAS FINE. THIS HAS SINCE HAPPENED ON FOUR DIFFERENT OCCASIONS. AFTER THE FIRST INCIDENT I HAD THE VEHICLE CHECKED BY A MECHANIC, TOLD THE TRANSMISSION WAS FINE, NO SIGN OF THE PROBLEM. PROBLEM HAS OCCURRED IN PUBLIC AREAS WHERE HELP MAY NOT BE AVAILABLE SHOULD THE GEARS NOT CORRECT THEMSELVES. THE PROBLEM USE TO OCCUR ONLY COMING OFF A SLANTED PARKING AREA LIKE A DRIVEWAY, BUT IT'S STARTED HAPPENING WHILE PARKED ON A LEVELED PARKING SPACE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615186July 21, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE ESC LIGHT HAS BEEN COMING ON SINCE THE BEGINNING OF 2014. WHEN THIS HAPPENS THERE IS VERY LITTLE ACCELERATION AND IT IS DIFFICULT TO GET TO THE SPEED LIMIT. THE DEALERSHIP SAID IT IS A CHIP THAT NEEDS TO BE REPLACED AND IT WOULD COST ABOUT $3,000. WE WERE ALSO TOLD IT WAS NOT A GUARANTEE IT WOULD STILL FIX THE ISSUE. WE WERE ALSO TOLD THAT THIS ISSUE COULD CAUSE THE CAR TO GO FROM DRIVE FROM DRIVE TO PARK WHILE DRIVING. THIS ALONE IS A DANGER IN ITSELF CAUSING HARM TO US AND TO OTHERS IN TRAFFIC. WHEN THE LIGHT IS ON THE CAR DOES NOT ACCELERATE AND TRYING TO MERGE INTO TRAFFIC IS DIFFICULT ESPECIALLY UP HILL. I TALKED TO KIA CUSTOMER CARE AND THEY SAID THEY WOULD TALK TO THE DEALERSHIP. THE PERSON I TALKED TO WAS NOT VERY HELPFUL. IF THIS A CHIP ISSUE THEN IT SHOULD BE A RECALL OR AT LEAST SOMETHING THAT KIA SHOULD FIX. IT IS SOMETHING THAT IS OUT OF CONTROL OF THE OWNER. THERE ARE TIMES WHEN THE LIGHT IS OFF AND THE VEHICLE RUNS OK. I THINK THIS SHOULD BE A SITUATION THAT SHOULD BE HANDLED WITH GREAT URGENCY BEFORE THERE IS A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606928June 30, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE SLOWLY DECELERATED TO 20 MPH. THE SERVICE ENGINE AND ESC SENSORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604712June 20, 2014
POWER TRAIN
AFTER BEING PARKED WITH VEHICLE OFF, TURNED VEHICLE ON AND VEHICLE WOULD ONLY ACCELERATE AT A VERY SLOW SPEED, MAYBE 5 MPH. TRIED TO SWITCH IT TO MANUAL SHIFT BUT IT WOULD NOT REGISTER. TURNED VEHICLE OFF FOR A FEW MINUTES AND TURNED IT BACK ON AND IT WAS BACK TO NORMAL. THIS HAS HAPPENED AT LEAST THREE TIMES A MONTH SINCE AND HAS NOT DONE IT ONCE FOR THE DEALER TO FIGURE OUT THE PROBLEM. THEY ALWAYS ACT LIKE I AM INSANE AND DON'T KNOW WHAT I AM TALKING ABOUT. VEHICLE IS NOW OVER 60,000 MILES AND THE DEALERS COULD CARE LESS ABOUT MY ISSUE. IT IS SO IMMENSELY FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587652May 11, 2014
AIR BAGS, SEATS
AUTO HAS A DASHBOARD ALERT WHEN SOMEONE SITS IN THE PASSENGER SEAT. THE WARNING LIGHT GOES OUT AND THERE BY ARMING THE PASSENGER SIDE AIR BAG. IF THIS LIGHT DOESN'T GO OUT, THE AIRBAG SYSTEM ON THE PASSENGER SIDE WILL NOT ACTIVATE. I WENT TO THE KIA DEALER TO CONFIRM THIS IS WHAT WOULD HAPPEN. HE SAID IF THE LIGHT STAYS ON, THE SYSTEM WILL NOT ACTIVATE. HE STATED THAT IT WAS BECOMING A PROBLEM IN MY MODEL OF KIA. IT IS APPROXIMATELY $2,000.00 TO REPAIR. TO ME THIS IS A SAFETY CONCERN WORTHY OF FURTHER ACTION BY YOUR AGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584254April 22, 2014
POWER TRAIN, SUSPENSION
MY CAR WILL ROCK BACK AND FORTH VIOLENTLY WHILE DRIVING. NOTICE IT MORE AT HIGHER SPEEDS, SEEMS TO HAPPEN WHEN I TAKE MY FOOT OFF THE GAS PEDAL. IT'S PROGRESSIVELY GETTING WORSE AND I'M TERRIFIED OF HAVING A WRECK. HAVE TRIED NEW TIRES, TIRE ROTATIONS, ALIGNMENTS ETC.. I'VE BEEN TOLD IT MAY BE THE DIFFERENTIAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10583530April 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG LIGHT CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 169,720. UPDATED 6/10/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566395February 27, 2014
ENGINE
I WAS DRIVING DOWN THE ROAD AND THE CAR SHUT DOWN AND THE ALL THE PANEL LIGHTS CAME ON. HAD TO STOP ON THE SIDE OF THE ROAD TO START THE CAR. OIL LIGHT CAME ON AND TOOK TO MY MECHANIC. REPLACE ON OIL PUMP AND CAR WILL NOT START. HE STATED MOTOR WAS GONE. PLEASE HELP ME. HAVE 30 MORE PAYMENTS ON THIS 2008 KIA SORENTO. GOD BLESS ND HAVE A GOOD DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561204January 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN ABNORMAL INCREASE IN BRAKING DISTANCE. THE CONTACT CHANGED THE BRAKES AND ROTORS BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS STILL REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549660October 26, 2013
POWER TRAIN
THE GEAR SHIFT HANDLE CAME OFF WHILE THE VEHICLE WAS MOVING IN REVERSE, RENDERING IT ALMOST IMPOSSIBLE TO PUT THE VEHICLE IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549463October 25, 2013
SUSPENSION
HIGHWAY DRIVING. SUSPENSION IS SO TIGHT VEHICLE "BOUNCES" WHEN BUMP, POT HOLE, ETC ENCOUNTERED. HIT BUMP, BOUNCE ALMOST THREW US INTO ADJACENT LANE STRIKING TRAILER TRUCK. THIS HAS HAPPENED MULTIPLE TIMES, BEING BOUNCED ALMOST INTO ANOTHER LANE. VERY UNSAFE AND COULD ALSO LEAD TO LOSS OF CONTROL IF UNSUSPECTING DRIVER BEHIND WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549464October 25, 2013
VEHICLE SPEED CONTROL
GAS PEDAL (OR COMPUTER PROGRAM) VERY TOUCHY. WHEN SOMEONE WHO IS NOT AWARE OF ISSUE DRIVES CAR, AS THEY START TO PRESS GAS PEDAL IT WILL LURCH FORWARD. WAS DRIVING WITH DAUGHTER WHO WENT TO STEP ON GAS AND VEHICLE JUMPED FORWARD AND WE ALMOST HIT ANOTHER VEHICLE. THIS HAS HAPPENED MULTIPLE TIMES WITH OTHER DRIVERS, INCLUDING MYSELF WHO IS WELL AWARE OF ISSUE AND MAKES SURE NOT TO PRESS PEDAL QUICKLY, BUT IT STILL LURCHES ON OCCASION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548663October 21, 2013
POWER TRAIN
VEHICLE MADE A PROGRESSIVE NOISE COMING FROM THE REAR OF THE VAN. IF SOUNDED LIKE OVERSIZED MUD TIRES WERE ON THE VEHICLE. BROUGHT IT INTO THE DEALERSHIP AND THEY SAID IT WAS THE REAR DIFFERENTIAL ASSEMBLY. THE DEALERSHIP SAID THERE WERE A LOT OF COMPLAINTS ABOUT THE REAR DIFFERENTIAL ASSEMBLY. THIS VEHICLE WAS BOUGHT NEW BY MYSELF AND ONLY HAS 22,508 MILES ON IT.. AT THE SAME TIME THE AIR COMPRESSOR WENT OUT. THIS WAS ALSO REPLACED. THESE PARTS SHOULD NOT HAVE FAILED THIS EARLY ON A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545514September 26, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
TWO DAYS AGO THE CHECK ENGINE LIGHT ILLUMINATED (AND STAYED ON) WITH INTERMITTENT ELECTRONIC STABILITY CONTROL OFF LIGHT ILLUMINATED; VEHICLE ACCELERATION BECAME SLUGGISH AND SOMETIMES UNRESPONSIVE. VEHICLE CODES USING OBDII POCKETSCAN SHOWED ACTIVE AND STORED CODES OF P2138 (ACCELERATOR), P2127 (ACCELERATOR) AND P2106 (LIMP MODE). I MADE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP ON 09/25/13. ON THE DAY OF APPOINTMENT THE CHECK ENGINE LIGHT WAS NOT ILLUMINATED, BUT THE DEALERSHIP FOUND STORED CODES IN THE COMPUTER OF P2138, P2127 AND P2106. THE DEALERSHIP REFUSED TO FIX THE VEHICLE EVEN THOUGH IT WAS STILL UNDER WARRANTY BECAUSE THERE WAS NOT AN ACTIVE CODE (CHECK ENGINE LIGHT) ON AT THE TIME OF THE APPOINTMENT AND THE PART WAS FUNCTIONING PROPERLY FOR THE TIME BEING. WHEN ASKED IF IT WAS THEIR POLICY OR KIA MOTORS POLICY NOT TO REPLACE COMPONENTS THAT WERE FAILING, THEY STATED IT WAS KIA MOTORS POLICY. THIS IS THE SECOND TIME THE ACCELERATOR ASSEMBLY HAS FAILED IN THIS VEHICLE. THE LAST FAILURE WAS 08/23/12 AT 27,545 MILES. A VAST MAJORITY OF THE COMPLAINTS WITH NHTSA FOR THIS MAKE, MODEL AND YEAR VEHICLE INVOLVE THESE CODES AND THIS COMPONENT. A SERIOUS ACCIDENT, OR LOSS OF LIFE SHOULD NEVER BE THE DETERMINING FACTOR WHEN MAKING A DECISION THAT A MANUFACTURER SHOULD TAKE ACTION TO CORRECT A FAULTY COMPONENT; BY THEN IT IS MUCH TOO LATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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