Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10722839June 2, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE LOW BEAM HEAD LIGHTS FAILED TO ILLUMINATE AND THE WIRES AROUND BOTH HEAD LIGHTS MELTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE HEADLIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10721995May 28, 2015
STRUCTURE:BODY
DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN FROM OUTSIDE BUT CAN OPEN FROM INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721487May 26, 2015
STRUCTURE:BODY
ON JANUARY, 29TH, 2015 THE FRONT PASSENGER SIDE OUTSIDE DOOR HANDLE REFUSED TO WORK. ON JANUARY, 30TH, 2015 THE REAR PASSENGER OUTSIDE DOOR HANDLE BROKE OFF. ON MAY 24TH, 2015 THE DRIVER DOOR OUTSIDE HANDLE REFUSED TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717870May 21, 2015
UNKNOWN OR OTHER
I WAS IN THE PROCESS OF PULLING THE HANDLE OF THE DOOR AND THE HANDLE SNAPPED CLEAN OFF THE DOOR. IT MADE IT VERY DIFFICULT TO REACH MY SON BECAUSE THE DOORS CHILD SAFETY LOCK WAS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717295May 19, 2015
UNKNOWN OR OTHER
MY EXTERIOR DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE! HOWEVER WORKS FINE FROM THE INSIDE. I TOOK IT TO A KIA DEALER AND THEY WANTED TO CHARGE ME OVER $100 TO DIAGNOSE THE PROBLEM BUT NOT FIX IT! I READ OTHER POST BELOW ARE HAVING THE SAME PROBLEM. I'M GOING TO PIGGY OFF WHAT OTHERS STATED, AND SAY THIS SHOULD NOT BE HAPPENING ON A 2011. I'M ALREADY LOOKING INTO TRADING MY CAR IN! A FEW MONTHS AGO MY REAR PASSENGER SEATS WILL NOT FOLD BACK UP. TOOK IT IN AND THE DEALER STATED IT WAS A RECALL FOR THE YEAR 2012 BUT NOT THE 2011. AGAIN ANOTHER $100 JUST TO DIAGNOSIS NOT FIX IT! $200 JUST TO FOLD A SEAT BACK UP.. CRAZY! AGAIN I'M LOOKING INTO TRADING FOR A BETTER MAKE! NOT PURCHASING ANOTHER KIA!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717384May 19, 2015
AIR BAGS
GOOD AFTERNOON, I HAVE A 2011 KIA SORENTO AND THE AIRBAG LIGHT STAYED ON. WHEN I TOOK IT TO THE DEALER IT WAS THE CLOCK SPRING. I PAID TO HAVE MY VEHICLE FIX LAST FALL. HOWEVER, LOOKING ON THE INTERNET THIS SEEMS TO HAPPEN A LOT IN KIA CARS. WHY HAVENT KIA REPORTED THIS ISSUE? I WAS REAR ENDED RECENTLY AND NONE OF MY AIRBAGS DEPLOYED. IM WONDERING IF KIA IS HIDING THIS ISSUE. THE PERSON AT THE SHOP TOLD ME A CLOCK SPRING SHOULD NOT GO BAD ON A FAIRLY NEW VEHICLE. SOMEONE NEEDS TO LOOK INTO THIS SITUATION BEFORE SOMEONE GETS KILLED. KIA IS RIPPING OFF CAR OWNERS BECAUSE THEY WONT ACKNOWLEDGE THE PROBLEM PUBLICLY. HTTP://WWW.KIA-FORUMS.COM/KIA-CARENS-RONDO-FORUM/76352-AIR-BAG-LIGHT-CLOCK-SPRING.HTML I HOPE SOMEONE WILL INVESTIGATE THIS SITUATION. PLEASE COPY AND PAST THE ABOVE URL TO SEE WHAT KIA OWNERS HAVE TO SAY. UPDATED 10/17/2017*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10717399May 19, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE INTERIOR DOME LIGHT QUIT WORKING TOOK TO A MECHANIC, HE LOOKED INTO THE WIRING HARNESS AND SAID THAT ALL THE WIRES HAD MELTED TOGETHER. THIS PROBLEM COULD AFFECT ALL THE ELECTRICAL PARTS OF THE TRUCK. ALSO OF NOTE IS THAT THE TRUCK INDICATOR LIGHT SHOWING THAT THE TRUCK IS OPEN, EVEN WHEN ITS NOT. SO FAR NO FIRE HAS STARTED. COST TO FIX PER THE MECHANIC IS OVER $1000, OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715478May 9, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
CAN'T OPEN DOORS USING EXTERIOR HANDLES ON 3 OF THE FOUR DOORS, ONLY ABLE TO OPEN FROM INSIDE. LOCKS WORK FINE. THE THREE DOORS THAT DON'T WORK ARE THE DRIVER DOOR, FRONT PASSENGER, AND REAR DOOR ON DRIVER SIDE. THIS SUV IS ONLY 4 YEARS OLD. THIS SHOULD NOT BE HAPPENING ON A VEHICLE LESS THAN 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714456May 4, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THE REAR END OF THE VEHICLE WOULD VIBRATE AND SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INDICATED THAT THE TIRES NEEDED TO BE REPLACED AND THE SUSPENSION NEEDED TO BE ALIGNED. THE FOUR TIRES WERE REPLACED AND THE SUSPENSION WAS ALIGNED BUT THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713499April 29, 2015
STRUCTURE:BODY
PARKED CAR AT LOCAL SHOPPING CENTER WITH WIFE AND RETURNED TO CAR TO FIND OUT I CAN'T OPEN PASSENGER DOOR FROM EXTERIOR HANDLE. AFTER ANOTHER WEEK THE EXTERIOR DRIVER DOOR HANDLE HAS SAME PROBLEM. NOW A MONTH LATER THE DRIVER SIDE REAR DOOR ALSO HAS SAME PROBLEM. I NOW HAVE THREE DOORS THAT WON'T OPEN FROM EXTERIOR HANDLES. DID SOME RESEARCH AND FOUND THIS IS A MAJOR PROBLEM ACROSS THE INTERNET WITH OWNERS OF KIA SORENTO MODELS TO DATE FROM INCEPTION OF 2011 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712614April 24, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
ON 04/16/15 PULLED INTO PARKING SPACE. CAR WOULD NOT GO INTO PARK OR REVERSE. PARKING BRAKE WOULD NOT ENGAGE. WARNING LIGHTS ON DIDN'T MAKE SENSE., ACCESSORIES WOULD NOT TURN OFF. CAR ROLLED W/O HARD DEPRESS TO BRAKE. BRAKE WOULDN'T FULLY ENGAGE (WOULDN'T PLUNGE ALL THE WAY). PUT INTO NEUTRAL, COULD NOT FULLY SHUT OFF. CAR WARNING SIGNAL BLASTING. COULD NOT SECURE CAR, LOCK CAR OR OR TURN CAR OFF. COULD ONLY DRIVE FORWARD SLOWLY WITH DRAG WHEN ABLE TO GET OUT OF PARKING SPOT. DROVE FORWARD TO GET OUT OF PAKING LOT BEFORE TRAPPED IN THERE AGAIN AND REVERSE ROLLING OCCURRED. WENT TO SIDE OF ROAD FOR TOWING. HUGE DRAG WHILE DRIVING SLOW 5MPH APROX. IGNITION FINALLY TURNED OFF AFTER PUTTING INTO NEUTRAL AGAIN. WARNING SOUND FINALLY WENT AWAY BUT ACCESSORIES STILL WERE ON. PARKING BRAKE WOULD NOW ENGAGE. CAR NOT DRIVABLE OR FULLY FUNCTIONING. CAR TOWED TO DEALERSHIP. .DIAGNOSED- FAILURE OF RECALL PART PUT IN AT TIME OF RECALL TO FIX HAD FAILED. RESOLUTION: REPLACED DEFECTIVE RECALL FIX PART WITH SAME RECALL PART THAT JUST FAILED, NO ACCIDENT RESULTED BECAUSE OF THIS FAILURE BUT I COULD NOT PROPERLY, DRIVE, SECURE, CAR. LEFT STRANDED WITH MEDICALLY FRAGILE CHILD WITH LIMITED CELLULAR RECEPTION. CONCERN: DRIVING UNSAFE CAR WITH KNOWN FAILURE PART THAT COULD LEAD TO SERIOUS ACCIDENT DO TO SYMPTOMS OF FAILURE POSTED BY KIA. KIA RESOLUTION WAS TO PUT SAME PART IN THAT IS KNOW TO FAIL AND WAS PART OF A FIX FOR VOLUNTARY RECALL DUE TO KNOW SERIOUS RESULTS OF PART FAILURE. I AM DRIVING A CAR THAT IS ON IT'S THIRD RECALL WHICH IS PROVEN TO HAVE SPECIAL NEEDS MEDICALLY FRAGILE SON WOULD NOT HAVE HAD IMMEDIATE MEDICAL EMERGENY SERVICES IF FAILURE HAPPENED WHERE THERE WAS NO SIGNAL. LACK OF BRAKE LIGHTS COULD RESULT IN COLLISION RESULTING IN DEATH OR SERIOUS INJURY. SUMMARY, DRIVING CAR WITH KNOW SAFEY ISSUES BY KIA WITH NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711816April 20, 2015
FUEL/PROPULSION SYSTEM, ENGINE
WHEN STARTING VEHICLE, ENGINE REVS UP & WON'T STOP UNTIL VEHICLE IS TURNED OFF. THIS HAPPENS INTERMITTENTLY & HAS CONTINUED TO BE A PROBLEM FOR THE LAST 3 YEARS. I HAVE REPORTED THIS PROBLEM SEVERAL TIMES TO MY KIA DEALERSHIP WHERE ALL REGULAR MAINTENANCE HAS BEEN SERVICED SINCE I PURCHASED THIS VEHICLE IN 2010. THEY STATE THEY HAVE NOTED THIS PROBLEM BUT SINCE IT DOESN'T HAPPEN ALL THE TIME, NOTHING HAS BEEN DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706032April 16, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE SUN ROOF FRACTURED AND SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. UPDATED 7/9/15*CN UPDATED 9/18/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705755April 14, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY
DRIVERS SIDE EXTERIOR DOOR HANDLE DOES NOT OPEN THE DOOR, INTERIOR HANDLE WORKS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705302April 13, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE TOP BACK GLASS ROOF SPONTANEOUSLY EXPLODED WHILE DRIVING. THERE WAS NO ROAD DEBRIS, OR ANY OTHER MATERIAL NEAR THE CAR, IN FACT THE GLASS FAILED UPWARDS! GLASS PIECES AND SMALL FRAGMENTS FELL ON TOP OF THE ROOF SCREEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704121April 7, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY AND CRASHED INTO TWO HEADSTONES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFT INTERLOCK SOLENOID FAILED. THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10703829April 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
VEHICLE HAS HAD REPEATED HEAD LIGHT ISSUES SINCE PURCHASE. LAST VISIT TO THE DEALER THEY ARE RECOMMENDING CHANGING OUT HEADLIGHT ASSEMBLY AT AN EXCESSIVE COST. IN RESEARCHING THIS ISSUE IT SEEMS THAT MANY CONSUMERS ARE HAVING THE SAME ISSUE AND NEEDS TO BE RECALLED TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703572April 3, 2015
STRUCTURE:BODY
DRIVER SIDE DOOR LATCH DOES NOT WORK, DOOR WILL NOT OPEN FROM OUTSIDE ONLY FROM INSIDE OF CAR, REQUIRES DRIVER SIDE DOOR TO BE OPENED FROM INSIDE VIA PASSENGER SIDE OR LEAVING DRIVER SIDE WINDOW DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700578March 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. AFTER PULLING OFF THE ROAD AND RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS AND THE CHECK ENGINE LIGHT WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE THE DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694565March 16, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SORENTO. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH AS WELL AS SPINE AND BACK INJURIES. THE FRONT PASSENGER SUSTAINED INJURIES TO THE NECK AND BACK ALONG WITH WHIPLASH, THE SECOND PASSENGER SUSTAINED SPINAL, NECK, AND BACK PAINS. THE THIRD PASSENGER SUSTAINED MINOR BACK PAINS FROM THE IMPACT. ALL REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS NOT DIAGNOSED TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: (AIR BAGS). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0

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