Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10735720July 22, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE VEHICLE NEEDED AN ALIGNMENT AND THE TWO FRONT TIRES WERE WORN OUT. THE VEHICLE WAS REPAIRED, HOWEVER, THE ABNORMAL NOISE PERSISTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. MA 10/22/2015 UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735522July 21, 2015
SERVICE BRAKES
I WAS DRIVING THE VEHICLE AT LOW SPEED WHEN THE BRAKES STARTED COMING ON BY THEMSELVES. THE TRACTION CONTROL LIGHT CAME ON AS THE VEHICLE STOPPED 6 TIMES WITHIN A COUPLE OF HUNDRED FEET. I COULD FEEL THE ANTI LOCK BRAKES WORKING AS THE VEHICLE WOULD STOP, THEN THE BRAKES WOULD RELEASE AND I WOULD START MOVING AGAIN ONLY TO HAVE THE BRAKES COME ON BY THEMSELVES AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER AND A SENSOR WAS REPLACED REGARDING THE STEERING. THE VEHICLE HAS WORKED FINE SINCE, BUT ITS ONLY BEEN 5 DAYS SINCE IT WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735309July 20, 2015
ENGINE
ON 06/15/2015, DROVE MY CAR TO THE BARN, THEN IT WILL NOT START. I THOUGHT IT'S BATTERY PROBLEM. BATTERY IS ONLY 1 YEAR OLD. SO I CHARGED THE BATTERY. DIDN'T WORK. SO I JUMPED IT, IT HAD A HARD TIME STARTING. IT FINALLY STARTED AFTER 3 ATTEMPTS. I GOT A NEW BATTERY FOR IT. THEN IT HAPPENED AGAIN TWO DAYS LATER, GOT IT STARTED AFTER A FEW ATTEMPTS.TOOK IT TO KIA SERVICE. THEY SAID OIL RING HAS SLOW LEAK. DEALER CHANGED O RING, AND THEN SEVERAL DAYS, IT HAD ISSUES STARTING. THE DEALER KEPT MY CAR FOR TWO DAYS TO LISTEN AND FIX THE KNOCKING NOISE. FINALLY ON FRIDAY 06/27/15, IT WON'T START AT ALL. IT HAS THIS GRINDING, HARD START. I CALLED THE # 800-333-4542. SINCE IT IS STILL UNDER WARRANTY, THEY HAD MY CAR TOWED FOR FREE, AND DEALER GAVE ME A LOANER CAR. I CALLED KIA AT # 678-385-8540 AND ASK WHAT'S GOING ON AS THE DEALER SAID THEY ARE WAITING FOR KIA SUPPORT TEAM APPROVAL TO TEST THE ENGINE. AFTER TWO WEEKS, KIA CALLED AND TOLD DEALER TO TEST ENGINE. IT HAS ISSUES WITH LOW COMPRESSION ON 2 CHAMBERS AND FINALLY THE DECISION WAS TO REPLACE THE ENGINE. ON 7/11/2015, DEALER SUBMITTED AN ORDER TO HAVE KIA SHIP ENGINE. I WAS TOLD, NEXT WEEK, I SHOULD HEAR FROM THEM. NOTHING HAPPENED. I CALLED THE 678 # AGAIN, AND WAS TOLD BY MS. KUSHELL THAT SHE'S CONTACTING THE REGIONAL MANAGER TO GIVE PRIORITIES TO MY CASE.THAT IT SHOULD BE TAKEN CARE OF BETWEEN 7/20 TO 7/25. THIS MORNING, 7/17/15, I GOT A CALL FROM THE DEALER THAT THE ETA FOR ENGINE ARRIVAL WILL BE 7/31/2015, AS THERE ARE NO ENGINES ANYWHERE IN THE U.S. TO DATE (7/17/2015), THE CAR HAS BEEN AT THE KIA DEALER SERVICE FOR ALMOST A MONTH NOW. I HAVE PENDING TRIPS THAT I KEPT POSTPONING TO ACCOMMODATE THE ISSUES. BUT THIS IS GETTING OUT OF HAND, AS I AM GETTING THE ROUND AROUND TALKS. MS. KUSHELL SAID, THEY CAN SHIP MY CAR TO THE PLACE I'M GOING, BUT WHAT AM I SUPPOSED TO DO, WALK THE 1500MILES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735315July 20, 2015
ENGINE
ON 06/15/2015, DROVE MY CAR TO THE BARN, THEN IT WILL NOT START. I THOUGHT IT'S BATTERY PROBLEM. BATTERY IS ONLY 1 YEAR OLD. SO I CHARGED THE BATTERY. DIDN'T WORK. SO I JUMPED IT, IT HAD A HARD TIME STARTING. IT FINALLY STARTED AFTER 3 ATTEMPTS. I GOT A NEW BATTERY FOR IT. THEN IT HAPPENED AGAIN TWO DAYS LATER, GOT IT STARTED AFTER A FEW ATTEMPTS.TOOK IT TO KIA SERVICE. THEY SAID OIL RING HAS SLOW LEAK. DEALER CHANGED O RING, AND THEN SEVERAL DAYS, IT HAD ISSUES STARTING. THE DEALER KEPT MY CAR FOR TWO DAYS TO LISTEN AND FIX THE KNOCKING NOISE. FINALLY ON FRIDAY 06/27/15, IT WON'T START AT ALL. IT HAS THIS GRINDING, HARD START. I CALLED THE # 800-333-4542. SINCE IT IS STILL UNDER WARRANTY, THEY HAD MY CAR TOWED FOR FREE, AND DEALER GAVE ME A LOANER CAR. I CALLED KIA AT # 678-385-8540 AND ASK WHAT'S GOING ON AS THE DEALER SAID THEY ARE WAITING FOR KIA SUPPORT TEAM APPROVAL TO TEST THE ENGINE. AFTER TWO WEEKS, KIA CALLED AND TOLD DEALER TO TEST ENGINE. IT HAS ISSUES WITH LOW COMPRESSION ON 2 CHAMBERS AND FINALLY THE DECISION WAS TO REPLACE THE ENGINE. ON 7/11/2015, DEALER SUBMITTED AN ORDER TO HAVE KIA SHIP ENGINE. I WAS TOLD, NEXT WEEK, I SHOULD HEAR FROM THEM. NOTHING HAPPENED. I CALLED THE 678 # AGAIN, AND WAS TOLD BY MS. KUSHELL THAT SHE'S CONTACTING THE REGIONAL MANAGER TO GIVE PRIORITIES TO MY CASE.THAT IT SHOULD BE TAKEN CARE OF BETWEEN 7/20 TO 7/25. THIS MORNING, 7/17/15, I GOT A CALL FROM THE DEALER THAT THE ETA FOR ENGINE ARRIVAL WILL BE 7/31/2015, AS THERE ARE NO ENGINES ANYWHERE IN THE U.S. TO DATE (7/17/2015), THE CAR HAS BEEN AT THE KIA DEALER SERVICE FOR ALMOST A MONTH NOW. I HAVE PENDING TRIPS THAT I KEPT POSTPONING TO ACCOMMODATE THE ISSUES. BUT THIS IS GETTING OUT OF HAND, AS I AM GETTING THE ROUND AROUND TALKS. MS. KUSHELL SAID, THEY CAN SHIP MY CAR TO THE PLACE I'M GOING, BUT WHAT AM I SUPPOSED TO DO, WALK THE 1500MILES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735354July 20, 2015
AIR BAGS, SEATS
DASH LIGHT WITH THE AIRBAG LOGO CAME ON AS I WAS STARTING UP TODAY, AND STAYED ON. WENT STRAIGHT TO KIA DEALERSHIP, THE ONE WE ALWAYS USE. SERVICE ADVISOR SAID HE'S SEEN A LOT OF THEM, SAME PROBLEM. HE AGREED THAT $2,000 WAS VERY EXPENSIVE FOR THIS REPAIR. THIS MALFUNCTION DISABLES ALL THE AIRBAGS. IN THE EVENT OF AN ACCIDENT, WE ARE TOAST. KELLY BLUE BOOK RATES THIS VEHICLE AT A VALUE OF $9500, IN MINT CONDITION, WHICH THIS IS. 21% OF THE VALUE FOR A REPAIR? ARE YOU KIDDING ME? VERY DISAPPOINTED THAT THIS IS AN ISSUE FOR SO MANY ( I DID CHECK THE INTERNET, IT'S A COMMON PROBLEM) AND NO ONE CHOOSES TO TAKE IT SERIOUSLY. WE JUST WENT AROUND WITH THE TIRE PRESSURE MONITORING SYSTEM, AND FINALLY THEY REPLACED THAT ON A RECALL, BUT WE HAD A BLOWOUT ON I-81 AT 70 MPH THAT COULD'VE ENDED OUR LIFE.....SOMEONE NEEDS TO LOOK INTO THIS. I APPRECIATE ANYTHING YOU CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734962July 18, 2015
ELECTRICAL SYSTEM
THE ONLY WAY YOU CAN OPEN ANY OF THE DOORS IS FROM THE INSIDE. FIRST IT WAS DRIVERS SIDE. A COUPLE OF WEEKS LATER IT WAS THE BACK DRIVERS PASSENGER DOOR. NOW IT'S THE FRONT PASSENGER'S DOOR. MAKES NO SENSE I HAVE ONE DOOR TO GET INSIDE MY CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734501July 16, 2015
POWER TRAIN
WHEN SLOWING DOWN, THE TRANSMISSION WOULD BANG FORWARD. THIS HAS BEEN HAPPENING ALL THE TIME THE CAR'S SPEED IS REDUCED. WE HAVE COMPLAINT TO DEALER MANY TIMES. THE LAST TIME WE BROUGHT THE CAR IN FOR SERVICING THE MECHANIC SAID THERE WAS SOMETHING WRONG WITH THE TRANSMISSION, BUT COULD NOT FIND THE PROBLEM. HE SAID HE ADJUSTED IT BACK TO FACTORY START, WHAT EVER THAT MEANS. WE ARE STILL HAVING THE PROBLEM TO THIS DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733451July 12, 2015
UNKNOWN OR OTHER
A BANG/THUD HAPPENS WHEN GAS IS APPLIED. SOUND APPEARS TO BE COMING FROM LEFT FRONT ENGINE AREA. CUSTOMER SERVICE REP RODE WITH ME BACK IN 2013, HEARD SOUND, BUT LATER STATED IT WAS "NORMAL". INVOICE STATES NO PROBLEM FOUND. THE CAR WAS RECENTLY TAKEN BACK TO THE SAME DEALERSHIP FOR THE SAME ISSUE, ONLY ITS LOUDER NOW, WITH NO SOLUTION. I AM GETTING MORE FRUSTRATED. THERE IS CLEARLY SOMETHING WRONG WITH THIS VEHICLE. I PLAN TO TRY ANOTHER DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731560July 1, 2015
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731270June 30, 2015
UNKNOWN OR OTHER
DRIVER'S SIDE DOOR HANDLE JUST STOPPED WORKING ONE DAY. IT CAN BE OPENED FROM THE INSIDE, BUT NOT THE OUTSIDE. THIS IS A SAFETY HAZARD IN RELATION TO IF THERE IS AN ACCIDENT AND I CANNOT GET MYSELF FREE, NO ONE FROM THE OUTSIDE CAN GET ME OUT EITHER. THIS IS NOT THE FIRST REPORT OF A DOOR HANDLE NOT WORKING ON THIS BRAND OF SUV MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731262June 30, 2015
POWER TRAIN
STARTED VEHICLE AND PUT INTO REVERSE, ONCE IN REVERSE I BEGAN TO BACK UP, THE GEAR SLIPS OUT OF REVERSE INTO NEUTRAL. IF PLACED BACK INTO GEAR PARK, REVERSE OR DRIVE IT PAUSES FOR A FEW SECONDS THEN SHIFTS HARD WITH A CLANK SOUND. IF YOU PROCEED TO DRIVE IT SHIFTS LIKE IT IS GOING FROM FIRST TO THIRD GEAR. IT WILL NOT CORRECT ITSELF ONCE DRIVING. SOMETIMES WHEN THIS HAPPENS I CAN TURN THE VEHICLE OFF AND RESTART IT AND IT WORKS FINE WITH NO SLIPPING OR SHIFTING PROBLEMS, THE CHECK ENGINE LIGHT DOES NOT COME ON. HOWEVER TODAY IT WILL NOT CORRECT ITSELF AND THE CHECK ENGINE LIGHT HAS COME ON. UPDATED 11/02/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730156June 24, 2015
AIR BAGS
AIRBAG SENSOR LIGHT CAME ON SUDDENLY. TOOK VEHICLE TO DEALERSHIP AND AFTER "RESETTING" THE SENSOR LIGHT THREE TIMES THEY NEEDED TO TAKE MORE DIAGNOSTICS. THEY CAME BACK THAT THE CLOCK SPRING NEEDED TO BE CHANGED. THIS REPAIR FOR PART AND LABOR IS $500. I COULDN'T GET IT FIXED TODAY SO IF I GET INTO AN ACCIDENT THE DRIVERS AIRBAG WILL NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725702June 17, 2015
STRUCTURE:BODY
DRIVERS SIDE REAR DOOR WONT OPEN FROM OUTSIDE. IF WINDOW IS DOWN CAN REACH IN AND HIT INNER PANEL AND IT WILL OPEN. INNER PANEL GETTING HUNG UP ON STRIPPING SO WHEN YOU TRY TO OPEN DOOR IT PULLS CLIPS FROM PANEL BREAKING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725625June 16, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725216June 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT 20 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725441June 15, 2015
AIR BAGS
AIR BAG LIGHT CAME ON WILL NOT GO OFF HAVE AN APT WITH DEALERSHIP TOMORROW THEY SAY 45.00 TO RUN A DIAGNOSTIC CHECK BECAUSE THERE IS NO RECALL. AND IT IS NOT COVERED SO WE WILL SEE ABOUT A COST I DON'T FEEL SAFE NOT KNOWING IF MY AIR BAGS ARE NOT GOING TO WORK..UPDATED 07/13/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724816June 11, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DRIVER'S SIDE BACK DOOR WOULD NOT OPEN FROM THE OUTSIDE. ONLY THE INSIDE. NOW A FEW DAYS LATER, THE DRIVER'S DOOR IS DOING THE SAME THING. NOT OPENING FROM THE OUTSIDE, ONLY THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724539June 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT 20 MPH, MULTIPLE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE RIGHT REAR PASSENGER SIDE BRAKE SENSOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724648June 10, 2015
AIR BAGS
THE AIRBAG LIGHT WENT ON WHEN I STARTED CAR AND WILL NOT GO OFF. THERE HAS BEEN NO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724075June 8, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE PARKED, THE CONTACT ATTEMPTED TO OPEN THE REAR DRIVER SIDE DOOR, BUT IT WOULD NOT OPEN DUE TO THE DOOR PANEL BECOMING WARPED FROM THE OUTSIDE HEAT. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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