Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11342613July 31, 2020
ENGINE, EXTERIOR LIGHTING
I PURCHASED THE CAR AS USED IN 2019 AND NO ACTIVE RECALLS WERE LISTED AND STILL ARENT. A BOUT A MONTH LATER I NOTICED MY LOW OIL PRESSURE LIGHT WAS POPPING ON AND OFF AT RANDOM INTERVALS WHILE DRIVING ON CITY AND RURAL PAVED ROADSI CHECKED AND ENGINE WAS EMPTY OF OIL. OIL WAS REPLACED AND TWO WEEK LATER THE SAME THING. MY 4TH CYLINDER HAS NOW DIED . THE SPARK PLUGS WERE REPLACED AND IT WAS FINE FOR TWO WEEKS THEN STOPPED WORKING AGAIN WHILE I WAS ON THE HIGHWAY. REPLACED COIL PACK BUT THIS DID NOT CHANGE ANYTHING. UPON INVESTIGATION I FOUND OUT THE ENGINE HAD BEEN RECALLED BUT NO EVIDENCE OR RECALL WAS SHOWING FOR THIS VEHICLE. PER WEBSITE REPLACED ENGINES HAVE BRIGHT ORANGE DIP STICK FOR THE OIL WHICH THIS VEHICLE DOES, BUT ALL THE PROBLEMS ASSOCIATED WITH ORIGINAL RECALL INFORMATION EXISTS. I FILED COMPLAINT WITH KIA ONLY TO BE DIRECTED TO A DEALERSHIP. THE FRONT LEFT LOW BEAM HAS BURNT OUT TWICE WITHIN 6 MONTHS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342048July 29, 2020
ENGINE
JUST BOUGHT THE CAR AT 32K LAST YEAR. ONLY FAMILY CAR SO WE DRIVE IT A LOT, SO WE ARE ALWAYS GETTING OIL CHANGE AND KEEPING UP WITH MAINTENANCE. ONE DAY IT STARTED OVERHEATING AND WAS NO LONGER HOLDING THE COOLANT. TOOK IT IN TO GET IT CHECKED OUT AT THE DEMONTROND KIA DEALERSHIP IN HOUSTON BUT THEY TOLD ME THEY WOULD HAVE TO CHECK INSIDE THE ENGINE. WELL THEY DID AND WAS TOLD THISDURING ENGINE TEAR DOWN, ONE OF THE NECESSARY INSPECTION ON THE 3.3L ENGINE IS TO TOQUE THE HEAD BOLTS TO VERIFY IT DID NOT DAMAGE THE ENGINE BLOCK. SOMETIMES WHEN THEY OVER HEAD, THE PULL THE THREADS OUT OF THE ENGINE BLOCK. THIS IS WHAT HAPPEN TO YOUR ENGINE DURING TEAR DOWN. AND BECAUSE OF THIS, THE ENGINE CAN NO LONGER BE PROPERLY ASSEMBLED. " SO THEY SAID I NEEDED A NEW ENGINE. CAR MILEAGE WAS AT 79K. COST FOR NEW ENGINE PLUS LABOR EST. 12K .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341875July 28, 2020
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEADLAMP SUDDENLY FAILED TO ILLUMINATE OR WAS VERY DIM. THE BULB WAS REPLACED BY AN INDEPENDENT MECHANIC HOWEVER, THE FAILURE PERSISTED. ADDITIONALLY, THE DRIVER'S SIDE HEADLAMP EXPERIENCED THE FAILURE INTERMITTENTLY. THE CONTACT BECAME AWARE ONLINE THAT THE SWITCH USED TO COMMUNICATE WITH THE HEADLAMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341885July 28, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TRUNK IS NOT LIFTING ITSELF AND LATCH IS NOT LOCKING. AND WHEN DRIVING THE TRUNK HITS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338644July 10, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
LOSE OF POWER. MECHANICAL PUT IN COMPUTER. TURBO DEFECTIVE. TOLD SHOULDN'T DRIVE, AS LOSE OF POWER WHILE DRIVING, SEVERE SAFETY ISSUE. THIS ISSUE IS APPLICABLE TOWARD DRIVER AND ORHER VEHICLES AND ITS DRIVER/PASSENGERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330963June 26, 2020
ENGINE
OUR 2016 KIA SORENTO HAS 35K MILES AND IT STOPPED RECENTLY, THE ENGINE SEIZED. THE DEALER CLAIMED IT WAS DUE TO INADEQUATE OIL CHANGES (THEY HAD RECORDS OF 2-3 PERFORMED BY KIA DEALERS, THE MOST RECENT UNDER TWO YEARS AND 10K MILES AGO). WE NEVER EXPERIENCED ANY WARNING LIGHTS OR OTHER NOTIFICATIONS TO FORETELL THE PROBLEM. THE DEALER RECOMMENDED WE REPLACE THE ENGINE AND ARE IN THE PROCESS OF DOING SO NOW. THE DEALER DENIED ANY WARRANTY COVERAGE, CLAIMING ABUSE DUE TO INADEQUATE OIL CHANGES ON OUR PART VOIDED THEIR 10-YEAR WARRANTY. DESPITE THE LARGE UNEXPECTED COST (DEALER ESTIMATES ~$6K AND HAVE HAD THE VEHICLE OVER A MONTH), WE ARE MYSTIFIED THIS COULD HAVE OCCURRED AND ARE GRATEFUL IT DIDN'T HAPPEN ON THE HIGHWAY OR IN OTHER CIRCUMSTANCES. WE BELIEVE THE COMPLETE ABSENCE OF ANY WARNING INDICATORS CONSTITUTES A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331039June 26, 2020
STEERING
WHILE DRIVING AT HIGHWAY SPEEDS OVER 50 MPH THE STEERING FEELS LOOSE AND HAS A LOT OF PLAY IN IT. HARD TO KEEP THE CAR GOING STRAIGHT IN THE LANE WITHOUT EXCESSIVE MANUAL CORRECTIONS. THE STEERING ISN'T VERY RESPONSIVE EVEN WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331108June 26, 2020
STRUCTURE:BODY
REAR TAILGATE LATCH WILL NOT LOCK, THE ACTUATOR HAS STOP WORKING. I HEAR THE CLICKING BUT NOTHING MOVES. I CALLED THE DEALER AND OF CAUSE NO INFORMATION THAT THIS EXISTS OR HAS HAPPEN TO ANYONE ELSE, WHY BECAUSE THEY WANT YOU BRING IT IN TO THEN CHARGE THE CUSTOMER $450.00 PARTS AND LABOR. I'M SURE THAT I AM NOT THE ONLY ONE.THEY ALSO WON'T GIVE ANY INFORMATION THAT YOU CAN DO E.G. THE SMART OPERATION CHECK, ETC....THIS HAPPEN TO ME WHILE TRAVELING FROM KEY WEST BACK HOME TO ST. LOUIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330137June 22, 2020
STRUCTURE:BODY
I BOUGHT MY 2016 KIA SORENTO ON 06/17/2020. BY 06/20/2020 WHEN I GOT HOME AND TRIED LOCKING MY CAR, MY TRUNK DOOR WOULD NOT LOCK. IT WILL OPEN AND CLOSE BUT ANYBODY CAN ACCESS MY VEHICLE THROUGH THE TRUNK. AND BECAUSE IT WILL NOT LOCK ITS KEEPIN MY DASHBOARD FLASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327573June 6, 2020
ENGINE, POWER TRAIN
I HAD POWER LOSE WHILE I AM DRIVING ON HIGH WAY OR ON STREET WHERE YOU GO A LITTLE UPHILL. EVEN AFTER THEY REPLACED ENGINE ON MY 2016 KIA SORENTO. IT DOES NOT HAPPENS ON THE STRAIGHT ROAD, ONLY IF THERE IS UPHILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326686May 31, 2020
STEERING
CANNOT KEEP VEHICLE GOING IN STRAIGHT LINE WITHOUT MAKING CONSTANT MINOR ADJUSTMENTS. SOMETIMES, THE STEERING DOES NOT RESPOND IMMEDIATELY TO THE ADJUSTMENTS CAUSING THE VEHICLE TO WANDER DANGEROUSLY CLOSE TO THE CENTER LINE OR THE SIDE OF THE ROAD. IT WILL ALSO OVER CORRECT AT TIMES CAUSING THE DRIVER TO MAKE A MORE DRASTIC CORRECTION. DUE TO THE LACK OF RESPONSE (INTERMITTENT), MY FEAR IS THAT IT WILL FAIL TO RESPOND AT ALL. I TOOK IT TO THE SELLING DEALER AND, AFTER A VERY SHORT DRIVE, THEY SAID "NO PROBLEM FOUND." WE BOUGHT THIS CAR WITH 20,000 MILES AND IT NOW HAS 60,000. THIS PROBLEM HAS PERSISTED SINCE WE BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326700May 31, 2020
STRUCTURE:BODY
PASSENGER DOOR HANDLE IS DISLODGING AND NOT WORKING. CAR WAS PARKED AND IN A DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324002May 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I BROUGHT MY 2016 KIA SORENTO IN THE DEALER FOR CHECK ENGINE LIGHT (CODE P0172). AFTER THE EVALUATED IT, THEY SAID THE FUEL PUMP AND FUEL LINES NEED TO BE REPLACED BECAUSE IT'S LEAKING FUEL INTO THE ENGINE AND THE ENGINE NEEDS AN OIL CHANGE BECAUSE THE OIL IS DILUTED WITH FUEL. THEY SAID THE FUEL PUMP AND FUEL LINE IS COVERED UNDER THE WARRANTY BUT THE OIL CHANGE ISN'T. THIS FUEL SYSTEM ISSUE IS EVERY SIMILAR TO THE RECALLS THAT WERE REPORTED ON JANUARY 17, 2019 BUT MY CAR DIDN'T FALL UNDER THE RECALL. COULD THIS BE PART OF THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322975May 1, 2020
STEERING
STEERING STICKS WHILE DRIVING. THERE IS A TIGHT SPOT IN THE STEERING THAT MAKES DRIVING IN A STRAIGHT LINE DIFFICULT. THE VEHICLE REQUIRES CONSTANT CORRECTION TO CONTINUE DRIVING IN A STRAIGHT LINE. THIS IS NOT ONLY UNSAFE IT IS EXHAUSTING TO DRIVE. THE ISSUE ALSO CAUSES PREMATURE TIRE WEAR. A SET OF 80000 MILE MICHELIN TIRES WAS WORN OUT IN UNDER 20000 MILES. THIS STARTED AT ABOUT 50000 MILES IN OUR VEHICLE,BUT WAS NOT DIAGNOSED UNTIL TODAY,75000 MILES. PRIOR TO THE WARRANTY EXPIRING THE DEALER SAID THEY DID NOT NOTICE THE PROBLEM. TODAY THE DEALER SAYS STEERING COLUMN IS DEFECTIVE. KIA FORUMS ARE FULL OF DRIVERS WITH THIS SAME ISSUE STARTING AS EARLY AS 30000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322056April 23, 2020
STRUCTURE:BODY, ENGINE
WHILE DRIVING ON HIGHWAY WE WERE ALERTED BY OTHER DRIVERS THAT THERE WAS FIRE AND SMOKE COMING FROM THE ENGINE COMPARTMENT. WE PULLED OVER IMMEDIATELY AND WITHIN MINUTES THE ENTIRE VEHICLE BURST IN FIRE. WE CONTACTED KIA MOTORS REGARDING THIS AND THEY SIMPLY DENIED RESPONSIBLY FOR THIS, DEEMING THE CAUSE OF FIRE TO BE UNRELATED TO FAULTY ENGINE COMPONENTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321948April 22, 2020
ENGINE, POWER TRAIN
I HAD ABOUT 62,500 MILES ON THE VEHICLE. WE WERE DRIVING DOWN THE HIGHWAY AND IT WAS JUST BLOWING COLD AIR FROM THE HEATER. THE VEHICLE STARTED TO STALL AND RAPID DECELLERATE. THANKFULLY THE HIGHWAY WASN'T TOO BUSY AND WE JUST MADE IT ACROSS THE LANES TO THE SHOULDER; IT COULD'VE BEEN VERY TRAGIC IF WE GOT STUCK IN A LANE, ESPECIALLY SINCE THERE WAS NO WARNING WITH A CHECK ENGINE LIGHT BEFORE THIS. THE VEHICLE WAS SMOKING. WE GOT IT TOWED TO A REPAIR SHOP AND THEY CONFIRMED IT WAS OVERHEATING BUT COULDN'T DIAGNOSIS FULL ENGINE ISSUE. WE HAD TO GET TO A KIA DEALER TO DO AN ENGINE TEAR DOWN. THEY FOUND 6 THREADS STRIPPED AND DECIDED THEN IT NEEDS A NEW ENGINE. WE'VE CONSISTENTLY DONE OUR OIL CHANGES AND MAINTENANCE SO IS VERY CONCERNING HOW QUICKLY AND SEVERELY THIS ENGINE ISSUE CAME UP. UNFORTUNATELY WE ARE JUST PAST THE 60K MILE WARRANTY AND KIA IS WILLING TO ONLY OFFER MINOR ASSISTANCE DESPITE EVIDENCE OF OTHER VEHICLES HAVING SIMILAR ENGINE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320835April 11, 2020
STRUCTURE:BODY
THE FRONT PASSENGER SIDE DOOR HANDLE DOES NOT OPEN AFTER USING THE KEY FOB TO UNLOCK THE DOOR OR USING THE KEY TO UNLOCK THE DOOR. AFTER USING THE KEY FOB, YOU MUST USE GREAT FORCE TO OPEN THE DOOR AND CLOSE IT SECURELY. WHEN THIS VEHICLE WAS PURCHASED, WE WERE TOLD THAT A RECALL HAD BEEN COMPLETED TO CORRECT THIS SAFETY ISSUE, HOWEVER I DOUBT THAT. ONCE A DOOR IS UNLOCKED IT SHOULD NOT TAKE GREAT FORCE TO OPEN IT. MY FEAR IS THAT WHILE DRIVING THIS DOOR MAY DISENGAGE AND OPEN WHILE IN TRANSIT. THIS HAS BEEN AN ONGOING PROBLEM SINCE THIS VEHICLE WAS PURCHASED & THE DEALER IS CLUELESS AS TO HOW TO ADDRESS/CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320498April 8, 2020
ENGINE
I HAVE APPROXIMATELY 64,000 MILES ON MY CAR. A FEW WEEKS AGO, I NOTICED THAT IT WASN'T BLOWING WARM AIR, AND ASKED THAT THE SHOP TAKE A LOOK AT THEN WHEN I GOT AN OIL CHANGE. THEY DIDN'T NOTICE ANYTHING WRONG. I HAVEN'T REALLY BEEN DRIVING IT DUE TO THE STAY-AT-HOME ORDERS, BUT A FEW DAYS AGO I WAS GOING TO GO TO THE STORE, AND BEFORE I EVEN LEFT THE DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON, THE CAR WAS MAKING A TERRIBLE SOUND, AND THERE WAS A TON OF WHITE EXHAUST. WE HAD IT TOWED TO THE DEALER, AND THEY CALLED TO REPORT A TOTAL ENGINE FAILURE. UNFORTUNATELY I AM THE SECOND OWNER SO MY POWER TRAIN WARRANTY EXPIRED AT 60K RATHER THAN 100K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319956April 1, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
SOMETIMES WHILE DRIVING AT NIGHT WITH MY LIGHTS IN THE AUTO POSITION, THEY WILL TURN OFF FOR ABOUT 5 SECONDS BEFORE COMING BACK ON. THIS IS VERY DANGEROUS AND HAS HAPPENED TO ME WHILE ON A DARK HIGHWAY BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319864March 31, 2020
ENGINE
DRIVING HEARD LOUD HAMMERING SOUND CAR STOPPED RUNNING ENGINE HAD SEIZED UP FINDING NO OIL THE CAR HAD ABSORBED 5 QUARTS OF OIL BETWEEN AN OIL CHANGE IN 87199MILES NEVER HAS BEEN EVEN A PARTIAL QUART LOW SEVERAL OTHER CARS I'VE READ ABOUT HAD THE SAME PROBLEM NO WARNING LIGHTS NO NOTHING JUST SEIZED UP AND STOPPED FULL WARRANTY A KIA SAYS WILL NOT REPLACE THE ENGINE KIA DEALERSHIP SAYS IT'S COMMON FOR A CAR TO USE 5 QUARTS OF OIL BETWEEN OIL CHANGES ALWAYS HAD BEEN FULL ON PRE-CHECK BEFORE OIL CHANGES WHEN I ASK WHY THERE IS NO OIL LIGHT OR NOTHING ON THE KIA SERVICE SAID THEY HAVE AN OIL LIGHT BUT IT DOES NOT COME ON DUE TO OIL THEY ARE SAYING I RAN THE CAR OUT OF OIL I HAD STARTED HAVING MY OIL CHANGED USING SYNTHETIC OIL WHICH ARE ADVERTISED AT 10,000 MILES BETWEEN CHANGES ONE CHANGE WITH 7000 MILES THE NEXT PRE-CHANGE WAS 9000 ALWAYS HAVE BEEN FULL AT PRECHECK THEN ALL OF A SUDDEN THE ONES THAT USE 5 QUARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento