Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10855087April 12, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A COSMETIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854686April 10, 2016
UNKNOWN OR OTHER
A COUPLE OF MONTHS AGO THE PASSANGER SIDE DOOR GAVE OUT, I CAN'T OPEN IT FROM THE OUTSIDE, CLOSELY AFTER THE BACK DRIVER SIDE DOOR DID SAME THING . NOW TODAY MY DRIVERS SIDE DOOR AND TRUNK WON'T OPEN . I HAVE ONE DOOR THAT OPENS FROM THE OUTSIDE , I HAVE TO CLIMB OVER OR LEAVE A WINDOW OPEN TO GET INTO MY CAR. WHY HASN'T THERE BEEN A RECALL , THIS IS SO UNSAFE FOR US AND OUR CHILDREN. I LOVED MY KIA NOW I'M STARTING TO THINK IT WAS A BAD PURCHASE. I TOOK MY CAR TO KIA AND WAS QUOTED $900 TO FIX TWO DOORS , I WAS TOLD IT WAS THE ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854405April 8, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
ALL POWER DOORS ARE UNLOCKED, BUT FRONT DRIVER SIDE DOOR CAN NOT BE OPENED FROM OUTSIDE. IT CAN BE OPENED FROM INSIDE. DOOR HANDLE, DOOR LATCH AND ACTUATOR SEEMS WORKING OK. IT IS A SAFETY CONCERN AS DOOR CANNOT BE OPENED FROM OUTSIDE EVEN AS DOORS ARE UNCLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854478April 8, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 80 MPH AND WITHOUT WARNING, THE CONTACT HEARD A LOUD NOISE AND THOUGHT THE TIRE BLEW OUT. UPON FURTHER INVESTIGATION, THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854142April 7, 2016
UNKNOWN OR OTHER
PURCHASED A KIA CERTIFIED USED 2011 SORENTO WITH ONLY 49,000 MILES. AFTER 2 MONTHS TODAY WENT TO THE GARAGE TO GET IN THE CAR AND THE DRIVER DOOR HANDLE NO LONGER WORKS FROM THE OUTSIDE. APPARENTLY THIS IS COMMON BASED ON THE COMPLAINTS. AM TAKING IT TO THE DEALER IN A FEW DAYS TO SEE IF THEY CAN ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852476March 30, 2016
STRUCTURE:BODY
TWO OF THE EXTERIOR HANDLES DO NOT WORK ANYMORE. THEY WILL OPEN FROM THE INSIDE BUT NOT THE OUTSIDE. IF THE CHILD SAFETY LOCKS HAD BEEN ON AT THE TIME THE HANDLES STOPPED WORKING THE DOORS WOULD NOT BE ABLE TO OPEN AT ALL. THESE HANDLES STOPPED WORKING AT DIFFERENT TIMES WITH NO WARNINGS. THIS IS A VERY SERIOUS SAFETY HAZARD FOR MY FAMILY - I HAVE A 4 YEAR OLD WITH AUTISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852102March 28, 2016
STRUCTURE:BODY
2011 KIA SORENTO, NONE OF MY DOORS WILL OPEN THIS IS A SAFETY HAZARD IN THE EVENT OF AN EMERGENCY RESCUE WOULD BE DIFFICULT. THIS VEHICLE NEEDS TO BE RECALLED FOR THE DOOR HANDLE DEFECTS. ALSO I WENT TO OPEN THE BACK DOOR AND THE HANDLE FELL OFF IN MY HAND. CANNOT ROLL THE WINDOWS UP WHEN PARKED OR YOU WILL LOSE ACCESS TO THE CAR YOU HAVE TO PUT YOUR ARM IN AND OPEN FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851730March 26, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR SIMPLY WOULD NOT OPEN FROM OUTSIDE THE VEHICLE ONE DAY. NO ACCIDENT OR OTHER IMPACT WAS THE CAUSE, SO CLEARLY THIS IS A DEFECT OF THE VEHICLE. INTERNET SEARCH INDICATES THIS HAS HAPPENED TO MANY OWNERS AND IS A CLEAR SAFETY ISSUE. THIS VEHICLE HAS ONLY BEEN ON THE ROAD FOR 5 YEARS AND 5 MONTHS AND HAS 77,000 MILES. DF DOOR LATCH ASSEMBLY HAD TO BE REPLACED AT COST OF $450. WOULD LIKE TO SEE THIS INVESTIGATED BASED ON THE NUMBER OF INSTANCES AND THE FEAR THAT THIS WILL HAPPEN AND PREVENT SOMEONE FROM BEING RESCUED FROM OUTSIDE THE VEHICLE IN A WORST CASE SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851495March 24, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR LATCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851252March 23, 2016
STRUCTURE:BODY
FROM JANUARY1, 2016 TO MARCH 20, 2016 TWO DOORS (DRIVER AND DRIVER SIDE PASSENGER) HAVE QUIT OPENING FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851138March 22, 2016
STRUCTURE:BODY
MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WILL OPEN FROM THE INSIDE. THE REST OF THE DOORS WORK JUST FINE. THIS IS AN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850899March 21, 2016
UNKNOWN OR OTHER
WENT TO GET IN MY KIA AND DRIVER SIDE DOOR WON'T OPEN FROM THE OUTSIDE.. THIS ALSO HAPPENS WITH MY GAS DOOR...MY DRIVER DOOR ONLY OPENS FROM INSIDE!!!!!!!!!'!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850646March 20, 2016
STRUCTURE:BODY
ABOUT 1 MONTH AGO, JAN/FEB OF 2016 THE PASSENGER SIDE FRONT DOOR HANDLE JUST STOPPED WORKING, AS FAR AS OPENING THE DOOR FROM THE OUTSIDE IS CONCERNED. THE SAME EXACT THING JUST HAPPENED TODAY, MARCH 20, 2016, TO THE DRIVER'S SIDE FRONT DOOR. BOTH OUTSIDE LATCHES ARE INOPERABLE. THE FIRST INCIDENT HAPPENED IN MY DRIVEWAY, THE SECOND HAPPENED IN THE PARKING LOT OF OUR CHURCH. I AM MARRIED WITH 7 KIDS, 5 OF WHOM DRIVE, AND HAVE NEVER, NEVER, HAD A DOOR LATCH BREAK ON THE MANY VEHICLES OWNED OVER TIME. THIS IS NOT A COINCIDENCE, THIS IS AN ITEM THAT HAS TO BE RECALLED. THE VEHICLE IS NICE, BUT WITH RECALLS OR PROBLEMS TO THE SHIFT LEVER, AIR BAGS, REAR ROTORS, ETC., ETC..., WHY ISN'T THE NHTSA TAKING A CLOSER LOOK AT ALL THE SHORT CUTS AND/OR DYSFUNCTIONAL PARTS KIA IS USING TO GET THEIR CAR TO MARKET QUICKER. WE ARE THE CAR'S 2ND OWNER, SO KIA WILL NOT EVEN HONOR IT UNDER THE 7YEAR/100,000 MILE WARRANTY. OUR VEHICLE IS NOT QUITE 5 YEARS OLD WITH APPROX. 90,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850512March 19, 2016
UNKNOWN OR OTHER
DOORS WILL NOT OPEN BOTH FRONT PASSENGER DOOR AND DRIVER SIDE REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THESE DEFECTIVE DOORS WOULD MAKE IT DIFFICULT TO RESCUE PEOPLE IN A EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850422March 18, 2016
STRUCTURE:BODY
CAR WAS PARKED IN MY GARAGE. BACK DRIVERS SIDE DOOR JUST STOPPED WORKING. WONT OPEN FROM THE INSIDE OR OUT. NO DAMAGE OR EXCESSIVE USE. YOU CAN HEAR THE LOCK CLICKING WHEN YOU HIT THE AUTO BUTTON ON THE FRONT DOOR, BUT IT WILL NOT OPEN. KIA COMPANY STATES IT WILL NOT REPAIR BECAUSE WE ARE 2 MONTHS OVER THE 5 YEAR/60000 MILE WARRANTY. ITS A SAFETY ISSUE AND THEY WANT $1100.00 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846258March 12, 2016
UNKNOWN OR OTHER
I HAVE RECENTLY SUBMITTED A COMPLAINT ABOUT THE DOORS OF MY VEHICLE. I CALLED KIA OF AMERICA SPOKE TO CONSUMER AFFAIRS REP. AS WE ARE GOING BACK AND FORTH ABOUT THE SAFETY ISSUES. I WENT TO THE DEALER TODAY HE SET IT UP. BOTH DOOR LATCHES ARE BROKEN. THEY WERE UNABLE TO DO ONE OF THE RECALLS BECAUSE BUT, ALL SORENTO OWNERS MUST CALL THEM TO GET THIS FIXED. I AM OUT OF WARRANTY FOR EVERYTHING THIS IS A KIA PROBLEM YOU MUST NOTIFY THEM. THE MORE COMPLAINTS THE BETTER OFF OR SAFER WE WILL ALL BE. REMEMBER IF YOU GET INTO AN ACCIDENT THEY CAN NOT GET YOU OUT UNLESS THEY BREAK GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840475March 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AIR BAG WAS DEFLATING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839334March 2, 2016
STRUCTURE:BODY
2/21/16 MY DRIVER SIDE DOOR WOULD NOT OPEN REGARDLESS OF UNLOCK WITH ALARM OR WITH THE KEY. I CAN ONLY OPEN FROM THE INSIDE WHICH THE ONLY WAY TO GET IN I HAVE TO CLIMB OVER FROM THE PASSENGER SIDE TO GET IN. YESTERDAY THE PASSENGER SIDE STARTED TO DO THE SAME. SO NOW I HAVE TO GO THROUGH THE BACK SIDE. I CALLED THE DEALERSHIP I'M NOT UNDER WARRANTY. I HAD TO GO THERE 2/19 FOR ANOTHER ISSUE AND IT HAPPEN TO BE ANOTHER LADY THERE AND HER ISSUE WAS GUESS WHAT HER DOORS. I DIDN'T HEAR THE WHOLE CONVERSATION BUT CALLED THE DEALERSHIP YESTERDAY AND TOLD THEM MY PROBLEM HE STATED THERE WAS A LADY LAST WEEK WITH SAME ISSUE. IT COST HER $350 PER DOOR!! I THINK THAT IS OVER THE TOP AND I SHOULDN'T HAVE TO PAY THAT MUCH THIS SHOULD BE A RECALL ISSUE(IM NOT THE ONLY ONE THIS IS HAPPENING TOO)!!! I DON'T KNOW WHEN I WILL BE ABLE TO GET IT FIX. I GUESS ILL BE CLIMBING OVER MY SEATS FOR AWHILE AND PRAY THE 2 OTHER DOORS DON'T LOCK UP. MY FIRST AND LAST KIA......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839199March 1, 2016
SEATS
THE BACK SEAT ON THE DRIVERS SIDE WILL NOT GO BACK TO THE PROPER UPRIGHT POSITION. I PUT DOWN THE SEAT IN ORDER TO TAKE SOME MATERIALS NEEDED FOR MY JOB, WHEN I TRIED TO RETURN BACK TO THE UPRIGHT POSITION IT ONLY WENT SO FAR, NOW WHEN MY SON IS IN HIS CAR SEAT HE IS LEANING FORWARD AND A SLIGHT ANGLE. IF AN ACCIDENT WERE TO HAPPEN AND I WAS HIT ON THE DRIVERS SIDE AND THE AIRBAG WERE TO DEPLOY IT WOULD LITERALLY HIT MY SON AT SUCH AN ANGLE AS TO POSSIBLY SERIOUSLY INJURE OR KILL HIM. I WENT TO GET IT REPLACED AND BECAUSE I HAD GONE OVER MY MILEAGE BY 1300 MILES THEY STATED THAT IT WOULD COST ME 550.00 TO CORRECT THIS ISSUE. I FEEL THIS IS A SERIOUS SAFETY VIOLATION AND I SHOULD NOT HAVE TO PAY TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838944February 29, 2016
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, I FEEL THAT THIS IS A SAFETY CONCERN IF I WERE IN A WRECK & THEY WOULDN'T BE ABLE TO GET A PERSON OUT DUE TO THE DOOR NOT BEING ABLE TO OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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