Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11378188December 7, 2020
FUEL/PROPULSION SYSTEM
I NOTICED A GREENISH LIQUID LEAKING ON 12/4/20 AFTER I HAD PUT THE CAR IN PARK. NOT SURE WHAT IT IS BUT I DO SEE THERE IS A RECALL BUT NOT ON MY CAR SPECIFICLLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378242December 7, 2020
POWER TRAIN, UNKNOWN OR OTHER
SHIFTS ARE GOING INTO 2ND. DOWN SHIFTS HARD WHEN STOPPING. WHEN I SAY IT SHIFTS ARE IT JERKS. TYPICALLY STOPPED AFTER SHUTTING CAR OFF AND RESTARTING. NOW WILL NOT STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377859December 4, 2020
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY A PERSON SUDDENLY BRAKES IN FRONT OF ME DRIVING NORMAL SPEED OF ABOUT 35- 55, MILES PER HR, , I SLAMMED ON MY BRAKES AND MY SUV, DID NOT STOP, I MERGED TO LEFT NOT TO HIT THE CAR IN FRONT OF ME , GOD DID THE REST. I SLUMPED OVER WITH MY ANXIETY OUT OF THE ROOF, I REALIZED IT WAS SMOKING SO I TURNED OFF, THE ENGINE,, THERE WAS GRID LOCK TRAFFIC AHEAD, WAITED UNTIL I AND IT COOLED DOWN, CALMLY I REALIZED THERE WAS NO MORE SMOKING, DROVE HOME SAFELY, THIS HAPPENED MULTIPLE TIMES AND EACH TIME, THEY KIA DEALER AND KIA CONSUMER SERVICE SAID, THERE WAS NO RECALL AND THERE WAS NO GUARANTEE THEY WOULD REPAIR THE VEHICLE AND I WAS RESPONSIBLE FOR THE TOWING AND FINDINGS AT THIS POINT THERE IS NO RECALL ON MY VEHICLE 2016 KIA SORRENTO, PLEASE HELP I AM ON ANXIETY MEDICATION INCREASE , I AM AFRAID TO DRIVE HOWEVER NO ONE IS TAKING RESPONSIBILITY THROUGH KIA, AS OF TODAY, I APPRECIATE ALL YOUR ASSISTANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377758December 3, 2020
STEERING
I HAVE 2016 SORENTO WHEN I DRIVING ON FREEWAY AND THE ICON TO THE STEERING WHEEL COMES ON I NEED TO VEER TO THE SIDE OF THE FREEWAY AND STRUGGLE BECAUSE THE STEERING WHEEL GET HARD TO MAUNUVER AND FIND SOMEWHERE TO STOP SO I CAN TURN OFF THE CAR AND TURN IT BACK ON AGAIN TO THE ICON BE REMOVED TO IT WOULD UNLOCK THE STEERING WHEEL SO I CAN DRIVE AGAIN.IT HAPPEN VERY OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377603December 2, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY GOING 70 MILES PER HOUR. I WAS GETTING READY TO BRAKE AND TURN AND WAS UNABLE TO SEE ANYTHING OUTSIDE OF THE VEHICLE. THE LIGHTS WERE OFF FOR APPROXIMATELY 10 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377118November 30, 2020
ENGINE
THE ENGINE IN THIS VEHICLE IS MALFUNCTIONING. RADIATOR LEAK CAUSED ISSUES WITH ENGINE WHICH THEN CAUSED OVERHEATING AND A $10,000 REPAIR. NO EXTENDED WARRANTY. KIA STOPPED MAKING THESE ENGINES BECAUSE THEY WERE SO BAD. NOT FAIR AS THE CONSUMER TO HAVE TO PAY AND CLEAN UP A MESS THAT KIA CREATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376778November 28, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY VEHICLE STARTED RUNNING HOT AFTER DRIVING DOWN THE HIGHWAY AND KEPT CUTTING OFF OUT OF THE BLUE. THEN I CHECKED ALL THE COOLANT AND RADIATOR TO SEE IF FLUID WAS LEAKING NO SIGN OF A CRACK. THEN TOOK IT TO O'REILLYS AUTO PARTS BECAUSE CHECK ENGINE LIGHR SHOWS CODES P0087, DEFECTED TRANSMISSION FLUID TEMPERATURE SENSOR, DEFECTED PCM/TCM. POOR CONNECTOR AND THE FUEL RAIL PRESSURE SENSOR. AFTER HAVING IT TOWED TO KIA THEY OPEN IT UP AND SAID I NEEDED A NEW ENGINE AND MY HEAD GASKET WAS CRACKED. AND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375343November 19, 2020
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT STATED THAT DRIVER'S AND PASSENGER'S SIDE HEADLIGHT BULBS WERE REPLACED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO BUCHANAN KIA (119 RAILROAD AVE, WESTMINSTER, MD 21157) WHERE THE HEADLIGHT BULBS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NEXT TAKEN TO AN INDEPENDENT MECHANIC FOR THE BULB REPLACEMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374807November 16, 2020
ENGINE
MAJOR CONSUMPTION/BURNING OF OIL BETWEEN OIL CHANGES. WAS A QUART LOW WHEN HAD OIL CHANGED THE END OF SEPTEMBER. BY THE END OF OCTOBER ALL OF OIL HAD BURNED OUT AND HAD TO ACTUALLY ADD OIL, THEN TAKE TO AUTO SHOP TO CHECK FOR LEAKS. NO LEAKS. THEY DID ANOTHER OIL CHANGE AND NOW I HAVE TO CONSTANTLY KEEP EYE ON OIL LEVEL -- HAD TO ADD OIL AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372993November 4, 2020
STRUCTURE:BODY
EXTERIOR RIGHT REAR HANDLE SNAPPED OFF WHEN ATTEMPTING TO OPEN IT ON STATIONARY VEHICLE. THE SPECIFIC PIECE THAT BROKE OFF IS PLASTIC. THIS PIECE ATTACHES THE MAIN COMPONENT THAT HOLDS THE ENTIRE DOOR LATCH ASSEMBLY TO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372715November 2, 2020
POWER TRAIN
THE ENTIRE VEHICLE SHAKES ON THE TRANSITION FROM 1ST TO 2ND GEAR. IT PREVIOUSLY WOULD ONLY DO THIS ONCE AT THE BEGINNING OF EVERY DRIVE, BUT NOW IT HAPPENS DURING EVERY ACCELERATION FROM A STOP. IN OTHER WORDS, AFTER EVERY STOP SIGN OR LIGHT, THE SUV WILL KICK WITH A SIGNIFICANT JOLT AS IT SHIFTS FROM 1ST UP TO 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366970October 29, 2020
STRUCTURE:BODY
THE PASSENGER DOOR DOES NOT OPEN FROM THE EXTERIOR. THIS A SERIOUS SAFETY ISSUE IF ONE NEEDS TO GET INTO VEHICLE IMMEDIATELY. THE DOOR DOES OPEN FROM THE INTERIOR. THIS IS A COMMON COMPLAINT ON MESSAGE BOARDS AT WWW.CARGURUS.COM. I WILL SUBMIT A 'REPAIR INVOICE LATER AS THE SORENTO IS IN THE DEALERSHIP NOW GETTING THIS REPAIRED. I STARED HAVING THIS ISSUE IN APRIL 2020 AND IT PROGRESSED UNTIL IT WAS A TOTAL FAILURE BY AUGUST 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366739October 27, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT HEADLIGHTS PERIODICALLY TURNS OFF WITHOUT WARNING, GOES BACK ON AS SOON AS YOU TOUCH THE LIGHT SWITCH. SAFETY HAZARD WHEN DRIVING AT NIGHT! HAPPENED SEVERAL TIMES! THE VEHICLE WAS IN DRIVING MOTION BOTH ON A FREEWAY AND ALSO ON A HIGHWAY AND STREET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366555October 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
10 MONTHS NOW I'VE GONE WITH DRIVING MY 2016 KIA SORENTO BY ENTERING A SCREW DRIVER IN THE OVERRIDE MODE BECAUSE I CAN'T GET OUT OF PARK THE MORAL WAY. I'VE TAKEN THIS CAR INTO SHAWNEE MISSION KIA SO MANY TIMES I'VE LOST COUNT AND THEY HAVE NOT ONLY REFUSED TO TAKE CARE OF THIS PROBLEM, INDICATING THAT BCM OR BODY CONTROL MODULER ISN'T COVERED UNDER MY WARRANTY. WELL LET ME SAY THIS THEY GOT OVER ON ME ONCE ALREADY TELLING ME I HAD TO TURN A CLAIM IN ON THE FUEL PIPE, AND UNDER CARRIAGE PARTS THAT I NOW REALIZE WAS ALL A LIE AND SHOULD HAVE BEEN COVERED BECAUSE KIA KNEW ABOUT ALL THOSE PARTS BEING DANGEROUS AND STILL STOOD BY THE 'IT HAD TO ME HITTING SOMETHING UNDER CAR' .. IT'S NOW ALL SURFACED VIA CLASS ACTION LAW SUIT AND THEY STILL REFUSE TO TAKE CAR OF MY DRIVE PROBLEM! THEY WILL NOT GET ME AGAIN AND I AM SO FRUSTRATED THAT I JUST WANT THEM TO TAKE THE CAR BACK! I'LL NEVER OWN ANOTHER KIA AFTER THIS! PREVIOUSLY PURCHASED TWO BRAND NEW VEHICLES FROM THEM OVER 35,000 A CAR AND THEY CAN'T SEEM TO FIND IT REASONABLE TO MAKE CAR DRIVE WITHOUT A SCREW DRIVER! FED UP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365154October 19, 2020
ENGINE
ENGINE RANDOMLY STARTED OVERHEATING WHILE DRIVING, EVEN THOUGH CAR WAS REGULARLY MAINTENANCED/SERVICED. TOOK TO DEALERSHIP WAS TOLD WHEN THEY TORE DOWN THE ENGINE, FOUND REAR CYLINDER LEAKING COOLANT; THREADS TO ENGINE CAME OUT WITH BOLT ITSELF CAUSING IRREVERSIBLE DAMAGE. WE WERE TOLD SINCE NOT ORIGINAL OWNERS NO WARRANTY. THIS WENT THROUGH KIA COMPLAINTS AND THEN TO THEIR REGIONAL PARTS MANAGER WHO DENIED ANY GOOD WILL. WE PURCHASED THE VEHICLE IN 2016, IT IS A 2016 . IT HAD LESS THAN 30K MILES ON IT AND WE PRODUCED REGULAR MAINTENANCE RECORDS ON THE VEHICLE. WE HAVE BEEN TRYING TO GET SOME RESOLUTION WITH KIA FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364637October 16, 2020
STEERING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE DRIVER PARKED AT A NEARBY GAS STATION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HW KIA OF WEST COUNTY LOCATED AT 14116 MANCHESTER RD, BALLWIN, MO 63011, (636) 591-2900 WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TO BE REPLACED. THE BATTERY WAS REPLACED. THE CONTACT STATED THAT HE HAD EXPERIENCED THE FAILURE ON 4 SEPARATE OCCASIONS. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN BACK TO SAME DEALER WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364138October 13, 2020
SUSPENSION
MY CAR BEGIN SHAKING WHILE DRIVING 70MPH ON THE INTERSTATE. I REPLACED ALL 4 TIRES THE PRIOR MONTH. I MADE IT HOME TO FIND THE INSIDE OF MY NEW REAR TIRES WERE COMPLETED RUINED WITH THE WIRES STICKING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363234October 7, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING ANOTHER VEHICLE CONTINUED TO FLASH THEIR LIGHTS AND BLOW THEIR HORN AT THEM. THE CONTACT STATED THEY DECIDED TO PULL OVER TO FIND OUT THAT THEIR VEHICLE WAS FIRE COMING FROM UNDERNEATH WHERE THE FUEL LINES WERE. THE FIRE CAUSED GLASS TO SHATTER AND CAUSED A LARGER FIRE. THE FIRE DEPARTMENT FILED REPORT. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE CONTACT CONTACTED THE DEALER (BUCHANAN KIA 119 RAILROAD AVE, WESTMINSTER, MD 21157; (410) 876-2251) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS INCLUDED IN A RECALL AND PROVIDED THE PAPERWORK FOR ALL PREVIOUS RECALLS FOR FURTHER INVESTIGATION PURPOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11362844October 5, 2020
ELECTRICAL SYSTEM, STEERING
POWER STEERING FAILED WHILE DRIVING. EXTREME DIFFICULTY TO STEER, DANGEROUS SITUATION SINCE IT HAPPENED WHEN I WAS TRYING TO TURN LEFT FROM THE LEFT TURNING LANE ON A FREEWAY OFFRAMP. WAS ABLE TO TURN CAR LEFT AND CHANGE TO RIGHT LANE THEN MOVED TO SIDE OF ROAD. TURNED OFF CAR, ON RESTART POWER STEERING RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362845October 5, 2020
STRUCTURE:BODY
PEARL WHITE PAINT STARTED PEELING OFF CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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